Hire the Best Hospitality Specialists in Indiana

Most businesses lose hours every week to manual customer follow-ups, missed leads, and repetitive data entry — work that an AI agent can handle 24/7 without dropping the ball. I build those systems end to end in pure Python, no no-code platforms, just clean, production-ready code that scales. My most recent project was a Fin AI-style customer service agent built end to end: multi-turn conversations, live CRM integrations, and clean escalation to human agents. The client called me "at the top of the list" across every contractor they'd worked with on Upwork. I specialize in service businesses: restaurants, customer support teams, sales orgs, and solo founders who need workflows that run without them. What I build: AI agents with LangChain, LangGraph, and Claude/OpenAI APIs Voice AI systems using Vapi and Twilio WhatsApp, SMS, and chatbot automation Appointment booking, lead qualification, and sales follow-up bots Full stack web apps with Python backends, REST APIs, and database integrations Native iOS apps built with SwiftUI (App Store publishing in progress) Google Cloud, Document AI, and Drive automation If you have a customer touchpoint that needs AI, a workflow that wastes time, or an app that needs to exist, let's talk.

Hello there! As a seasoned personal assistant with over two years of experience working with businesses, I specialize in: ✨Client Management ✨Customer Service ✨Email, Calendar and Travel Management ✨ Event Coordination and Management ✨Social Media Management (Facebook, Instagram, Tiktok, Youtube, Snapchat, Reddit) ✨Canva Graphic Design ✨Basic Video Editing ✨Copywriting ✨ Content Creating and Management As a fitness coach for over three years, here's what I've worked on: ✨ Sales and Lead Generation ✨Client Management ✨Macronutrient Meal Planning ✨Designing personalized programs for weight management and health improvement for both nutrition and fitness ✨Progress Monitoring and Follow up 📩If you believe that my services align with your company’s needs, please feel free to message me to discuss further. I look forward to hearing from you!

Authorized to work in the US for any employer Skills * Microsoft office (3 years) * Zoom meeting (4 years) * Treatment Plans (2 years) * Office Experience (3 years) * Bookkeeping (2 years) * Accounts Receivable (2 years) * Accounts Payable (2 years) * Time Management (10+ years) * Dispatch (2 years) * Customer Service (10+ years) * Customer Relationship Management (5 years) * Data Entry (2 years) * Assistant Manager Experience (4 years) * Help Desk (3 years) * Budgeting (10+ years) * Management Experience (3 years) * Travel Arrangements (5 years) * Organizational Skills (10+ years) * Developmental Disabilities Experience (10+ years) * Hospitality Experience (10+ years) * Front Desk (3 years) * Autism Experience (10+ years) * Office Management * Research * Desktop Support * Hotel Experience (5 years)

💰 Over $41 Million in Ad Spend Managed ⏳9+ Years of Professional Agency Experience 📈 275+ Clients Serviced 🥇 Google Ads & Microsoft Ads certified⭐ Managed budgets from $500 to $1.4 Million per month I have an agency background with 9+ years of driving success for B2B clients. I’m a professional who drives positive net-returns on your ad dollars through tested and proven tactics for PPC, Google Ads (AdWords), Microsoft Ads (Bing Ads), SEO and LinkedIn Ads. I’m excited to announce I’ve left the corporate agency world in pursuit of delivering exceptional 5-star services directly to my own clients again on Upwork as I did a few of years ago. ⭐⭐⭐⭐⭐ Top-tier ratings for all of my completed jobs (see below) "Justin has been a great addition to our agency team. We brought him on to fill a critical need during a time of transition for our digital and social media team. Justin was able to seamlessly step into the role and immediately felt like part of the team. Our primary ask for him was to optimize and provide reporting on five campaigns with budgets totaling over $1 million combined. He immediately demonstrated his expertise by improving performance across these campaigns right off the bat and only continued to improve them over the course of our time working together. Not only was his work of high quality, Justin was reliable with project deliverables and prompt at responding to calls or emails.” "Awesome, strongly recommended, and I say that of few people!" “It is our opinion that Justin does not settle for anything less than excellence in his work and we would highly recommend him to any company or agency looking for an experienced digital marketer. Thanks for being an awesome teammate, Justin!" "Justin really came through for me. He has an eye for catching issues on a website and makes recommendations to help you resolve those issues. His advice has elevated the user experience on my site. He is great to work with and I wish him well. Thank you Justin for your great service on my ppc campaigns." ==== My Process : ==== I start by assessing your goals, whether that's leads, calls, sales, revenue growth MQLs, SQLs, etc. Whatever your goals may be, I then audit your account identifying ways to drive immediate improvements towards achieving those goals. From there I share those findings and move quickly and efficiently to make the necessary changes to get your account on-track for net-positive returns. ==== PPC Channels : ==== ⭐ Google Ads (Adwords) ✅ Google Search ✅ Google Display Network ✅ Google Discovery Ads ✅ Google Local Service Ads ✅ YouTube Video Ads ✅ Google Performance Max ⭐ Microsoft Ads (Bing Ads) ✅ Microsoft Search Ads ✅ Microsoft Audience Network Ads ⭐ Social Media Ads ✅ LinkedIn Ads ✅ Facebook Ads ✅ Instagram Ads ==== PPC Industry Experience: ==== ⏵ B2B SaaS ⏵ Roofing / HVAC / Plumbing / Windows & Doors ⏵ Fintech ⏵ Startups ⏵ Hospitality / Hotels ⏵ Developers & Home Builders ⏵ Real Estate & Housing ⏵ Healthcare / Pharma / Dentistry/ Private Practice / Physicians / Plastic Surgery ⏵ Furniture ⏵ Retailers ⏵ Software ⏵ Finance & CPAs ⏵ Law Firms ⏵ Consumer Products ⏵ E-commerce ⏵ Manufacturing ⏵ Recruiting ⏵ Travel & Tourism ⏵ Non-profits (Google Ad Grants) ⏵ Contractors And more… ====== OPTIMIZATION SPECIALIST ====== I focus on metrics that matter such as: 🜂 Return on Ad Spend (ROAS) 🜂 Customer Acquisition Cost (CAC) 🜂 Cost per Marketing Qualified Lead (CpMQL) 🜂 Cost per Sales Qualified Lead (CpSQL) 🜂 Cost per Conversion 🜂 Cost per Acquisition (CPA) 🜂 Cost per Lead (CPL) 🜂 CPC & CPV 🜂 Conv. Value / Cost 🜂 Quality Score Beyond the metrics, I manage accounts with organization and by using proper A/B testing. Not to mention I have a strong understanding of the necessary benchmarks needed to begin using/testing Google and Microsoft’s automated bid strategies. ========= ANALYTICS & TRACKING: ========= I am experienced with Google Analytics & GA4 (Google Analytics Certified🥇) and am proficient with Google Tag Manager (GTM). Part of my process is to understand your goals and work with you to apply values to each conversion type/group. I can then help set up your conversion goals/tracking, OR at least guide you on how to do that. Experience include: ➤ Tracking Tags ➤ Conversion Tags ➤ Javascript Snippets ➤ Variables ➤ Triggers ➤ Data Layers ➤ CallRail ➤ WhatConverts ➤ GoHighLevel Integration ➤ Salesforce Integration ➤ Hubspot Integration I also offer Call Tracking implementation for most WordPress and Squarespace websites using CallRail or WhatConverts. Ask me if you’d like call tracking or recording added to your campaigns. I’m obsessed with my work and I’m excited to help businesses grow through digital marketing and PPC advertising. Let's chat and see how we can help you grow 😊

Writer ▪︎ Investigative Researcher ▪︎ UGC Creator ▪︎ World Explorer (11 Countries) Hi!! Creativity is my expertise. Whether I'm brainstorming bold ideas or bringing them to life, I handle the full creative process myself. I’ve also been sought out for consulting on brand development. When I’m not hunting for lost history and buried truths, or diving deep into complex topics (think systemic injustice, human rights, or global corruption), I’m making content that connects on a soul-level. Whether it’s a captivating Instagram reel or a thought-provoking long-form article, I create work that gets shared, bookmarked, and talked about. My results stem from a blend of heart, curiosity, intellect, and strategy. I’ve built and managed an investigative publication, developed an AI persona for social storytelling, and edited everything from legal explainers to emotional essays. I know how to write for impact, optimize for SEO, and keep humans (not just algorithms) engaged. I also have a camera roll full of sunsets, street food, and the occasional monkey. In a world where AI is booming in every industry, I produce UGC for companies still wanting that human to human connection. I've even filmed for an internal focus group exploring whether they wanted to use a human or AI to advertise their product. I've created ads for the hospitality, music, travel, fashion, health and beauty industries, and more. If you’re looking for creativity that’s authentic, powerful, and unforgettable —whether it’s written, visual, or somewhere in between — I’d love to connect with you!

My passion is architecting and implementing Salesforce based solutions that are scalable, easy to adapt, intuitive and become your team’s biggest growth engine—not just another tool. Based in Indianapolis (EST), I am a 10x+ certified Salesforce Architect/ Developer/ Consultant/ Admin. Carrying with me over 12 years of experience, I have extensive experience implementing Sales, Service, Marketing, B2C Commerce and CX solutions of all sizes and complexities spanning across several industry domains (Life Sciences, Retail, Non Profit, Manufacturing, Real Estate, Finance, Fitness, Wineries, Hospitality, Energy & Utility, PetCare etc.) Have led 70+ Salesforce implementations across industries like Life Sciences, Healthcare, Retail, Finance, Real Estate, Non-Profit, Education, Energy, Veterinary, Travel, Fitness, Manufacturing, and more. These include Sales Cloud, Service Cloud, Data Cloud, Agentforce, B2C Commerce Cloud, Data Cloud, Health Cloud, FSL, Revenue Cloud (CPQ), Customer Portal, Partner Portal (PRM) and Veeva CRM Got plenty of experience with designing and implementing a variety of CRM processes from the scratch - Lead Management, Opportunity Management, Forecasting & Pipeline Management, Accounts & Contacts, Case Management, SLAs, Knowledge Management, Quotes & Sales Orders, Billing, Invoicing, Call Centers, and many. more. Clients value me for my ability to simplify complex problems and deliver systems that improve sales, service, and customer experience. Have extensive depth and breadth of projects on Salesforce - IMPLEMENTATIONS - Fresh implementations, Sales/Service process setup & automation, Reporting, Customer and Partner/PRM Portals INTEGRATIONS - Have integrated Salesforce with ZenDesk, Quickbooks, Netsuite, Slack, HubSpot, Maxio, Authorize. Net, Chargent, Chargify, Twilio, Pardot, ZoomInfo, Marketing Cloud, Mail Chimp, Drift, SendGrid, Google Sheets, Docusign, STRIPE, Chillipiper, Wordpress, Teachables, Snowflake, JIRA, Outreach.IO, Salesloft and many more CUSTOMIZATIONS - Flows, Apex, LWC, Lightning, Triggers, Classes APP DEVELOPMENT - Custom App Development for AppExchange ADMINISTRATION - Security, SSO, User Setup, Custom Objects, Page Layouts, Automations, Reporting REPORTING/ ANALYTICS - Sales Reports, Service Desk KPIs, Forecasting, Pipeline reports, Lead/ Opportunity Funnel, SLAs and other custom reports 🔹 Certifications: Salesforce Application Architect Salesforce Data Architect Salesforce Integration Architect Salesforce Sharing & Visibility Designer Salesforce Data Cloud Architect Salesforce Admin & Developer Salesforce Service Cloud Consultant Salesforce Platform App Developer Salesforce Marketing Cloud Architect & Email Specialist Certified Veeva Admin My technology/tool stack comprises - - Force.com - Salesforce Sales and Service Cloud - Experience Cloud, Revenue Cloud (CPQ) - Health Cloud - Marketing Cloud/ ExactTarget - Pardot - Hubspot, Mail Chimp - B2C Commerce Cloud - Veeva CRM and Veeva Vault - Informatica Power Center (Development, Administration) - Informatica Cloud (Development, Administration) - Data warehousing, Data Modeling - SQL, PL/SQL - Zapier