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Hire the best Helpdesk Specialists in Illinois

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  • $50 hourly

    • 5.0/5
    • (1 job)
    My expertise includes both on-premise IT environments and those based on the cloud. My knowledge and experience allow me to configure, monitor, and optimize servers, networks, workstations, and telecommunication systems. As part of my services, I ensure the smooth operation of the system, apply proactive security measures, and effective recovery strategies after incidents. All this while considering technological progress and the long-term success of the organization. My tasks include, among others, configuration and maintenance of network devices, such as routers, switches, and Wi-Fi access points, firewalls, and intrusion detection/prevention systems. Managing operating systems, server applications, and databases. I create data backups and plan recovery procedures. Providing technical support in terms of software and hardware, from simple problems to more complex challenges related to the network and servers. Cooperation in designing and prototyping modern IT infrastructure, adapting solutions to business needs, and anticipating technological progress. I take an active part in audits, in recommending improvements, and in implementing new IT solutions, contributing to the strategic development of the infrastructure. In summary, my services are aimed at ensuring the smooth operation of systems, effective security measures, and efficient recovery after incidents, while supporting technological progress and the long-term success of the organization.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    System Configuration
    System Installation & Upgrades
    Data Center
    Cloud Engineering
    VoIP Administration
    Tech & IT
    Cloud Computing
    VMware Administration
    Server Administration
    System Administration
    Network Administration
    Mechanical Engineering
    Electronics
    Information Technology
  • $30 hourly

    • 5.0/5
    • (10 jobs)
    An experienced IT support professional with sixteen years of experience in an enterprise environment using active directory. Experience using Google Workspace, Atlassian Jira/Confluence/Service Desk, Slack, Zoom, and Microsoft Office365. Strong OS X Macintosh background. Four years experience with JAMF. Strong understanding of OS X and Adobe Creative Suite. JAMF Certified Associate. Experience with Mac, Windows and Chromebooks. My specialty is Mac and Windows Support, Jamf, and Help Desk in corporate environments. If your company needs on-call tech support just reach out. Don't hesitate to call me through the Upwork phone in the Message system. I can provide Service Desk Solution for your business Our Service Desk Solution is a comprehensive, user-centric platform designed to streamline and enhance your organization's IT support experience. Whether you're a small business or a large enterprise, our solution offers scalable, customizable features that cater to your unique needs. Key Features: Multi-Channel Support: Offer support through multiple channels, including email, phone, live chat, and a self-service portal, ensuring your users can reach you whenever and however they prefer. Automated Ticketing System: Efficiently manage and prioritize support requests with an intelligent ticketing system that automates ticket assignment, tracking, and escalation processes. Knowledge Base: Empower your users with a comprehensive, searchable knowledge base that provides instant access to FAQs, guides, and troubleshooting resources. Real-Time Analytics & Reporting: Gain insights into your support operations with real-time analytics and customizable reports that help you track performance, identify trends, and make data-driven decisions. SLA Management: Ensure service level agreements (SLAs) are consistently met with automated tracking and alerts, helping you maintain high standards of customer satisfaction. Integration Capabilities: Seamlessly integrate with your existing IT infrastructure, including CRM systems, communication tools, and other business applications, to provide a unified support experience. Mobile Accessibility: Access your service desk from any device with our mobile-friendly platform, allowing your team to provide support on-the-go. Security & Compliance: Keep your data safe with industry-leading security measures and compliance with global standards, including GDPR and ISO certifications. Benefits: Improved Efficiency: Automate routine tasks and reduce response times, allowing your IT team to focus on more complex issues. Enhanced User Satisfaction: Provide a seamless, consistent support experience across all channels, leading to higher user satisfaction and retention. Scalability: As your business grows, our Service Desk Solution can easily scale to meet your increasing support needs without compromising performance. Cost-Effective: Reduce operational costs by optimizing resource allocation and improving the productivity of your support team. Experience the future of IT support with our Service Desk Solution, where customer satisfaction meets operational excellence.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Tech & IT
    Online Chat Support
    Mac OS X Administration
    Remote IT Management
    Technical Support
    Desktop Support
    Customer Service
    Email Support
    MacBook
    JAMF
    Remote Connection Support
    Symantec Norton AntiVirus
    macOS
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