Hire the Best Helpdesk Specialists in Illinois

An experienced IT support professional with sixteen years of experience in an enterprise environment using active directory. I specialize in Macs. Experience using Google Workspace, Atlassian Jira/Confluence/Service Desk, Slack, Zoom, and Microsoft Office365. Strong OS X Macintosh background. MDM management with JAMF and MaaS360, Splashtop, Teamviewer, and Anydesk. Strong understanding of OS X and Adobe Creative Suite. JAMF Certified Associate. Experience with Mac, Windows and Chromebooks. My specialty is Mac and Windows Support, Jamf, and Help Desk in corporate environments. ACMT, ACA and JAMF100 certified. If your company needs on-call tech support just reach out. I can provide Service Desk Solution for your business Our Service Desk Solution is a comprehensive, user-centric platform designed to streamline and enhance your organization's IT support experience. Whether you're a small business or a large enterprise, our solution offers scalable, customizable features that cater to your unique needs.

Hello! I'm a versatile freelancer specializing in business, IT solutions, and customer service. With over eight years of experience, I have successfully collaborated with diverse clients to enhance their operational efficiency and customer satisfaction.

Nothing is more important than a professional, well-chiseled impression to get your client's attention. I believe in providing a work product that is not only error-free and well-written, but designed under the principles of economy of motion. Attention spans are limited and every word should be carefully chosen to create value and further your mission. =Proofreading and Editing= The art of perfecting the grammar, punctuation, and tone of an already-written document, which is ideal for pitch decks, introductory letters, requests for proposals (RFPs) or any collateral intending to solicit interest from another party. While I default to the AP Stylebook, I am comfortable using other style guides on request. =Content Creation= Composing and publishing content to keep your audience in the loop, such as blog posts, social media, and email marketing to notify subscribers of new developments in your industry or at your company. While at ADP I managed a social media platform that reached over 30,000 Time and Labor Management/Payroll clients, writing technical documents and guides that empowered clients and deflected calls into service. =Transcription, editing, and summarization= The art of gleaning actionable information from an audio file. Whether it be a word for word, verbatim transcript, a cleaned copy, or simply summarizing and presenting important points, I am happy to deliver whatever you need to get the job done. Previously, I worked on a large contract for Stanford University in which I applied my subject matter expertise to ensure accuracy on captioning for advanced artificial intelligence/machine learning lectures. Primary qualifications, experience, and notable clients: 🗸 Degree in Computer Science with a minor in English, boasting both technical and composition skills 🗸 11 years of corporate experience at Automatic Data Processing with helpdesk, team lead, and public relations positions 🗸 Represented Time and Attendance Support team on ADP's 'The Bridge' client forum, publishing HRIS technical articles that reached over 10,000 ADP clients, as well as internal-facing ADPWorks site for training ADP Associates 🗸 Current Quality Control editor for Cielo24, editing crowdsourced transcriptions to perfection 🗸 Experience composing content in Microsoft Office and Google Docs, and publishing to WordPress, Mailchimp, Jive, Quora, Facebook, LinkedIn, Medium, and more 🗸 Edited and corrected captions for Stanford University AI/ML content published on YouTube 🗸 Edited pitch decks and investor collateral and composed monthly newsletter for Varys Capital, a respected digital asset venture capital firm 🗸 Content compliance and copy editing services for MPA, Inc., ensuring reports submitted to government agencies are accurate and timely

Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

👋 Hi! I'm Connor, a bilingual customer service specialist fluent in English, Latvian, and German, with experience in chat support, data entry, admin tasks, and both Google and Microsoft tools. I’ve helped businesses stay on top of customer communication by being: 🧠 Quick to learn systems and tools (Zendesk, Intercom, Tidio, etc.) 💬 Professional and kind in every interaction 🧾 Organized and efficient when handling data or admin tasks Whether you need friendly live chat, someone to clean up spreadsheets, or manage your inbox, I’ve got you. I know how much good support means to your brand — let me help you deliver it.

Dynamic and tech-savvy virtual assistant with a passion for technology. Proven track record of over 10 years supporting C-Suite Executives and Business Owners. In addition to conventional virtual assistant services, I bring substantial expertise in Digital Marketing, SaaS, Project Management, Client Success Specialist, Customer & Tech Support, Medical Office Management, and Real Estate support services. Specializing in aiding entrepreneurs to reach their goals, I offer a diverse skill set to contribute to your success. • Incoming Phone Handling/Call Center • Scheduling, Calendar Management, Travel Arrangements • Email Management • SaaS/Customer Service & Community Management Queen • Technical & General Customer Service Helpdesk/LiveChat • Social Media Management • E-commerce - Amazon, Shopify, WooCommerce • Website Management: Wordpress, Squarespace, Wix • Course Creation & Membership Site Management • Email Marketing - Skilled user of many software platforms. Advanced campaign builder skills • Summit Management - organizing speakers, gathering data, managing project timeline, creating launch emails, and setting up in client’s email software. • Light Bookkeeping & Payroll • Data Entry Specialist • Sales & Sales Management • Google Analytics & KPI tracking & reporting