Hire the best Technical Support Specialists in the United States

Check out Technical Support Specialists in the United States with the skills you need for your next job.
Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 502 client reviews
  • $65 hourly
    Hello! My name is Sandy and I've been studying film and screenwriting for over 8 years. I have a knack for creating effective videos that blend existing film clips, photos and screenshots with free-for-commercial use clips, relevant sound effects and music to create engaging, educational or emotional end products. What to expect when you hire me for your video project: ☑️ You can expect highly-responsive communication and project turnaround time within your deadlines. ☑️ Friendly, reliable support to help you create the finished video piece you will be proud to share. ☑️ I will keep your digital assets highly organized throughout the project. ☑️ Tools used: HitFilm Pro or Adobe Premier Pro, Pixabay and Unsplash, Photoshop, AudioJungle, Canva, Excel, Word, PowerPoint, Screencast-O-Matic and more... ☑️ 100% satisfaction guaranteed If you are looking to work with someone who is reliable, creative, detail-oriented, easy to collaborate with, and focused on knocking your video project out of the park, I hope to hear from you! Sandy
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    Video Production
    Content Development
    Content Creation
    Vendor Management
    Product Development
    Manufacturing & Construction
    Product Knowledge
    Customer Support
    Startup Consulting
    Video Advertising
    Video Intro & Outro
    Video Post-Editing
    Video Editing
  • $100 hourly
    ⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.
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    Screencasting Video
    Gameplay Footage
    On-Camera Presenting
    Video Editing
    YouTube
    Zoom Video Conferencing
    Facebook
    Twitch
    Video Stream
    Adobe Premiere Pro
    Virtual Assistance
    Motion Graphics
  • $56 hourly
    Android Experience: o Java and Kotlin o In depth familiarity with Android Studio IDE and Google Play Publishing Console o Google Games Services Sign In, Achievements, and Leaderboards o Firebase libraries: Cloud Messaging, Analytics, Google Sign-In, Realtime Database, TestLab, and GeoFire o Google Maps and Location Client Services o Support Library o Consuming Restful APIs using Volley and Retrofit o Permission Requests o SVG Support o View Binding (and Butter Knife) o Proguard o Unit Testing o Mockito o Some experience with Dagger2 and RxJava o In-App Advertising iOS Experience: o Swift o Map View o Game Center Sign In, Achievements, and Leaderboards o Eureka o Sticker Packs o In-App Advertising Tech Experience: o Parsing JSON/XML o Github VCS o CircleCI o Agile Methodologies o TFS/Trello Kanban Boards o Technical Support o Freshdesk o LibGDX Framework o Tiled Level Editor o Davinci Resolve, Adobe Premiere Pro, Adobe Photoshop, and Gimp
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    English
    Email Etiquette
    Mobile UI Design
    Mobile App Testing
    Android App Development
    Tablet
    Swift
    Java
  • $150 hourly
    Live video production multi-talent (Technical Director, Producer, Talent, Live Streamer) specializing in Esports, News Entertainment, and Corporate video. • Produced live virtual News programming for theGrio, Entertainment Studios and Live Production Environments Areva Martin's "The Special Report" Black Magic ATEM • Converted Scientific Symposiums to virtual events for Skin of Color Society, Global Vitiligo Foundation, and American College of Veterinary Radiology • Produced virtual engagement activations for Footlocker, Conde Nast, Zagat, and Sony Studios • Transitioned live theatrical performance to virtual for Duke Department of Theater Studies • Event producer, video director, and designer of production studios for Wizards of the Coast eSports broadcasts
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    YouTube
    Facebook
    YouTube Plugin
    Zoom Video Conferencing
    Video Production
    OBS Studio
    Videography
    Twitch
    Streamlabs OBS
    Webinar
    Virtual Assistance
    Video Stream
  • $40 hourly
    Overview: I am a Quality Assurance Engineer with more than seven years of hands-on experience testing web, mobile, and desktop applications. I have experience managing a small group of QA, running scrum, and being a leader in manual QA teams. I have a working knowledge of cross platforms and cross browsers software testing. I have expertise in developing solid test documentation, including test plans, test suites, test cases, and test matrices. Manual and Automation QA. My Skillset: Cypress, WebdirverIO, Cucumber, Appium, Jira, API testing with Postman, SQL, Javascript Selenium, Python, Java, JavaScript, HTML5 PROJECTS: Digital Ocean — SaaS company Risk management and safety compliance software for the Hospitality, Construction, and staffing industries. Clevvar Estate — As a QA Engineer at Clevvar Estate, I successfully utilized various testing tools to ensure the quality and functionality of the website. Here's how I leveraged each tool in detail: Katalon Studio: I used Katalon Studio to create and execute test cases, meticulously verifying the user registration process on the Clevvar Estate website. Through Katalon Studio, I validated the registration form, confirmed email notifications, and ensured seamless user account creation. Cypress: Utilizing Cypress, I automated critical test scenarios, specifically targeting the property search functionality. By simulating user interactions, such as entering search criteria and validating search results and property details, I confirmed the reliability and accuracy of the search feature. Selenium: With Selenium, I conducted comprehensive testing of the Clevvar Estate website. By automating test cases, I validated cross-browser compatibility, seamless navigation, and form submissions, guaranteeing a consistent and user-friendly experience across different web browsers and devices. Cucumber: Collaborating effectively with testers, developers, and stakeholders, I employed Cucumber to write and execute test scenarios in a human-readable format. Through Cucumber, I ensured that user registration, property search, and other vital functionalities of the Clevvar Estate website were thoroughly tested and met the desired requirements. Postman: By utilizing Postman, I meticulously tested the APIs integrated within the Clevvar Estate website. I sent requests to backend endpoints, verified responses, and rigorously examined the functionality of API features such as property listing retrieval and user authentication. Apache JMeter: I used Apache JMeter to conduct performance testing of the Clevvar Estate website. By designing and executing performance test scripts, I simulated real-life scenarios, generating multiple concurrent users accessing the website, conducting property searches, and performing various actions. Through Apache JMeter, I identified and addressed any potential performance bottlenecks, ensuring a stable and efficient website experience. By using these powerful testing tools, I successfully validated the user registration process, property search functionality, responsiveness, API integrations, and overall performance of the Clevvar Estate website, contributing to the delivery of a reliable and seamless experience for users. Ninjatune.net— Cross-Platform check for an Independent record label based in London Marinerlaw.com — Mariner Law, PLLC leads the way in maritime injury claims. Practicing in Washington, Oregon, Alaska, New York, Connecticut
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    iOS
    Scheduling
    System Administration
    Google Workspace
    Windows 10 Administration
    IT Support
    Network Administration
    QA Testing
    Mobile QA
    Quality Assurance
    Mobile App Testing
    Web Testing
    Software QA
  • $80 hourly
    Hello! I am a Business and Technology Consultant and Service Provider. I have 10 years of experience in IT Management and Administration, Project Management, Business Analysis, Technical Support, and Training. Additionally, I have managed, supported, and consulted on Atlassian Tools, Microsoft Tools and Suite, Cloud Services, Google Services, and Information Security and Data Privacy for over 8 years. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: ✅ Project Management ✅ General or Business Consulting/Planning ✅ Technology Consulting/Planning ✅ Research ✅ Coaching and Training ✅ IT Support and Troubleshooting My passion for helping individuals and businesses achieve their goals has driven me to become proficient in all these areas. My goal is to offer my services to those who needed it and expand my knowledge and skills ✅ Data/Task Automation ✅ Data Analysis/Visualization ✅ Data/Access Management ✅ Process Optimization ✅ Security Review ✅ Virtual Event Planning ✅ Web Design ✅ Graphic/ Logo Design With my expertise in these field, I can help you turn your data into insights that drive your business forward. I'm also skilled in task automation, coordination, and access management, which can help you streamline your workflow and keep your business running smoothly. So if you're looking for a versatile professional who can help you take your business to the next level, look no further! Let's work together to make your goals a reality.
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    Google Analytics
    Jira
    Agile Project Management
    Project Plans
    Process Optimization
    IT Consultation
    Business Analysis
    WordPress
    Atlassian Confluence
    Microsoft Power BI
    Training
    Technical Project Management
    Office 365
    Oracle
  • $88 hourly
    --- Are "technical support" agents wasting your time? Give me a shout!🗣️ Email deliverability📩Authentication issues (DKIM,SPF,DMARC,BIMI)📨DNS and domain issues📧Google Workspace/Microsoft 365/Web Hosting support👨‍💻I do the needful Root-cause analysis, explained in a way that makes logical sense -- NO guesswork or speculation, no time wasted. -- Permanent solutions guaranteed (Trust the Science™) My goal is to provide exceptional support and expertise in order to help my clients and their businesses reach their goals. ------------------------------------------------------------------------------- I have helped organizations deploy/integrate a wide variety of cloud email services -- I can (and will) solve your obscure email, DNS, and hosting problems -- Professional experience includes (but certainly not limited to) the following👇 - Productivity Suites - 💼 Microsoft 365 (Defender/Exchange Online/Outlook) 📊 Google Workspace (Gmail/Google Domains/GCP) - Web Hosting and DNS - 🎛️ cPanel/WHM ⛅ Cloudflare 🌐 Bluehost 🌙 Dreamhost 🐝 Hostinger 💳 Namecheap 🔌 SiteGround 🐐 GoDaddy 🧱 Squarespace 🎇 Wix - Email Security and/or Automation - 🛡 Microsoft Defender 📦 AmazonSES 🎯 HubSpot 💠 Klaviyo 🔫 Mailgun 📩 SendGrid 🐵 MailChimp 🔍 Proofpoint 🎭 Mimecast 🐱‍👤 SpamAssassin 🦈 Barracuda
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    Microsoft Exchange Server
    Spam Filter
    Office 365
    Email Deliverability
    Web Hosting
    Google Workspace
    Domain Migration
    User Identity Management
    Email
    Google Cloud Platform
    Webmail
    Cloud Migration
    DNS
    Email Support
  • $100 hourly
    I am a certified SAP Business One Applications and Development associate and have been working with SAP B1 since 2013. My early B1 experience is as a Business One SDK developer. As an SDK programmer, I created multiple add-ons and third-party integrations in C# and VB.NET. I spent a lot of time working in development support to maintain our custom solutions for our client base. I've spent hundreds of hours working with Crystal reports in SQL and SQLScript (HANA querying language), as well as model development with the SAP HANA modeler for use in the dashboards/analytics. I have performed dozens of installations and upgrades and worked extensively with Produmex WMS, Coresuite Country Package, Boyum Print & Delivery, B1UP, and the Thirdwave Advanced Productivity Package add-ons I am very proficient with Formatted Search Queries and adding validations through the SBO stored procedures to deliver a highly customized B1 experience.
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    Query Development
    SAP BusinessOne
    SAP Crystal Reports
    ERP Software
    SAP HANA
    C#
    SQL
  • $60 hourly
    I am an IT Manager with a strong understanding of support solutions and a certification in Project Management I am CompTIA Project + certified, with practice doing project management, data analytics, SQL query work, and other support based knowledge. Using my knowledge of software development, I seek to gain further education in my field to become a well versed DevOps Director.
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    Dev & IT Project Management
    End User Technical Support
    Microsoft Active Directory
    Transaction Data Entry
    Bookkeeping
    Microsoft Dynamics 365
    Organizational Development
    C++
    Data Entry
    Java
    Intuit QuickBooks
    SQL
  • $50 hourly
    AWS Solutions Architect with a profound knowledge in cyber security and networking. Helping you migrate, architect, and/or store your business or personal resources in the AWS cloud securely and efficiently!
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    Cloud Computing
    Amazon EC2
    Linux System Administration
    Firewall
    Network Administration
    Web Hosting
    Cloud Migration
    Cloud Security
    Network Design
    Cloud Architecture
    Email Deliverability
    VPN
    DNS
    System Administration
  • $50 hourly
    From January 2021 onwards, I've been in the DoD world, doing my thing with Sparx training using Zoom. They call me the Zoom Maestro; I've billed almost 1600 hours for this gig. You wouldn't believe how crucial it is to keep the energy up in those marathons 6.5-hour sessions. We've got to keep the audience engaged with a consistent message and take well-timed breaks. And let me tell you, it's not always smooth sailing with those government devices on the DoD network, but we've managed to keep attendance rock-solid. People love what we do too because we've gotten some high marks in those post-session surveys.
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    Hosting Zoom Calls
    Troubleshooting
    Office 365
    Zoom Video Conferencing
    Video Editing
    Education
    Customer Support
    Webinar
    Customer Service
    Event Management
    Virtual Assistance
  • $100 hourly
    Zoho Consultant with 5 years experience emphasizing on Zoho Desk, Zoho One, CRM, Analytics, Zoho Recruit, Forms, and others. Providing services in the areas of consulting, training, customization, data migration, and integrations
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    Zoho Books
    Zoho Projects
    Zoho Survey
    Zoho Recruit
    Zoho Analytics
    Zoho CRM
    Zoho Desk
    Microsoft Office
    ITIL
    Google
    Software Consultation
    Telecommunications
    Quality Assurance
    Zoho Platform
  • $75 hourly
    Certainly! Here's an optimized Upwork profile based on your current profile: 👋 Welcome to my Upwork profile! I'm a seasoned Customer Support professional with a wealth of experience spanning over 5 years. My expertise extends from frontline support to team leadership, and I'm proud to hold the distinction of being a Certified Zendesk Expert. My passion lies in streamlining and enhancing workflows for small businesses and startups, with a special focus on the dynamic SaaS industry. However, I've also successfully deployed Zendesk environments across diverse sectors, including eCommerce, healthcare, marketing, and distribution. 🎓 My academic background is solid, with a Master's degree in Information Systems and a Bachelor's in Applied Mathematics, both earned from Marist College. This educational foundation enriches my problem-solving abilities and analytical thinking, which I apply to the benefit of my clients. 🌟 Hailing from the great state of New York, I offer a distinctive fusion of professional proficiency and personal passions to each project. Outside of my work, I'm an avid reader, a dedicated gamer, and a passionate cook, and love to exercise. These hobbies reflect my commitment to continuous learning and creative exploration, values that naturally spill over into my work. I'm here to collaborate with you on enhancing your customer support processes, whether you're a budding startup looking for the perfect Zendesk setup or an established business seeking to optimize your customer service operations. Let's connect and discuss how I can help your organization deliver exceptional customer experiences, streamline workflows, and drive growth. Feel free to reach out, and let's embark on a journey of excellence together! 🚀
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    Customer Service Training
    Shopify
    Project Management
    Mixpanel
    Zendesk API
    Ticketing System
    Phone Support
    In-App Support
    Email Support
    Zendesk
    End User Technical Support
    Product Support
    Customer Service
    Customer Service Analytics
    Customer Support
  • $65 hourly
    Seasoned IT Engineer with over three decades of hands-on experience in designing, implementing, and maintaining cutting-edge technology solutions for the investment banking, manufacturing and managed service organizations. Deep expertise in various IT domains, including infrastructure, networking, cybersecurity, and cloud computing. Known for adaptability, out of the box problem-solving, and a relentless commitment to staying current with the latest technologies. Expert at identifying new evolving IT landscape and consistently delivering innovative solutions that drive efficiency, reduce costs, and enhance overall business performance. Proven track record of leading high-performing teams, managing complex projects, and exceeding organizational goals. Trusted and respected professional, poised to continue making impactful contributions in the field of IT. Skills include infrastructure design, implementation and supporting various operating systems, networking, cloud computing, virtualization, cybersecurity, disaster recovery, database management, storage, containers & orchestration, monitoring & logging, data analysis, ITIL, various hardware & software solutions, IoT technologies, legacy systems, mobile technology, management and vendor management.
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    Cloud Services
    Security Assessment & Testing
    Cybersecurity Management
    System Installation & Upgrades
    Governance, Risk Management & Compliance
    High Availability and Disaster Recovery
    Data Backup
    Managed Services
    Remote IT Management
    Office 365
    Virtualization
    Network Administration
    Server Administration
    Infrastructure Management
  • $95 hourly
    You will get an IT professional with over 18 years of professional and progressive technical experience in design, implementation, monitoring, troubleshooting, escalation support/ticket resolution and supporting various enterprise technologies which includes proficiency in security, firewalls, routing, routing protocols, switching, wireless, server and virtualization technologies TECHNICAL SKILLS: Security/Firewalls Technologies - Kali Linux, Metasploit, Brupsuite, Cisco IPS/IDS, Fortigate 9300F IPS/IDS, Splunk Siem, Symantec DLP, ForeScout NAC, FortiNac, iBoss DNS/DLP/Proxy Security, Crowdstrike EDR, Qualys, Fortinet/Fortigate 6300F, 60E 60F, 60D, ExtraHop, Cisco 9300, ASA 5500 series firewalls, Cisco SDWAN solution, Cisco Security Manager Suite, Cisco ISE, Cisco ASA firewall, Checkpoint Firewall, Sonic Firewall, Juniper SRX series, Palo Alto, AAA - TACACS+/RADIUS, SSH, VPN, SSL/IPSec, Internet Key Exchange Policy, Port Security, MAC Address Filtering, pfsence, Sophos UTM. Routing/Switching Technologies - Cisco Routers ASRs/ISRs, Cisco Catalyst/Nexus switch, Cisco Meraki MS120, MS125, Juniper, Citrix, and H3C Routers & Switches, WAN, LAN, TCP/IP, Cisco IOS, STP, BPDU, CDP, ACL, NAT, PAT, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, TCP, Static Routing, VLAN Trunking, Multicast routing, HSRP, SVI, CEF, Portfast, VSS, VPCs. Wireless Technologies - Cisco WLC, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, MGCP, RSTP, SCCP, STP, Quality of Service (QoS), PoE. Monitoring/Data Center Technologies - Wireshark, Cacti, Nagios, Solarwinds, Ethereal, Orion, Remedy, F5 Big-IP LB (GTM/LTM), Citrix Netscaler, Cisco AnyConnect, Cisco Prime, Meraki Cloud-Based, SNMPv2, PTP, SFTP. Server and Other Technologies – Microsoft Server 2016/2012/2008, Exchange, Active Directory, Ubuntu, FTP, Telnet, HTTP(S), SMTP, RDP, DNS, DHCP, VMWare, Altaro Disaster Recovery. Security • Implement an IPSec Site-to-Site VPN between the Cisco ASA5505 at small office location and Cisco 1841 ISR with a security IOS image at the main office. Implemented VPNs for IKE Policy using DES and SHA for encryption and authentication, access-lists to define VPN traffic, transform set using esp-des esp-sha-hmac to traffic protection, crypto-map to configured elements to a peer, and application of the crypto map to appropriate interface or VPN endpoint. • Implemented of Zone-Based Policy Firewall on the Cisco 1841 ISR for three zones, applying class-maps as traffic crosses a zone-pair, policy maps to apply action to the class-maps’ traffic, zone-pairs, and application of policy to zone pairs. • Implement a Clientless SSL VPN (WebVPN) to allow users to establish a secure, remote-access VPN tunnel to the Cisco ASA 5505 using a web browser. Prepare the Cisco ASA with necessary configurations to self-signed certificate generation. Generate a general purpose RSA key-pair for certificate authority identification, configure certificate authority trustpoint for the WebVPN using self-enrollment, and configure CA trustpoint interface association. • Utilized Cisco ASA 5505 Modular Policy Frame-Work to configure and manage layer 3/4 interface service policies, apply inspection and connection limits to services, apply inspection and QoS policing to HTTP traffic. Configure HTTP inspection policy to block restricted sites and file downloads. Routing & Nexus & Catalyst Switching • Implemented VLAN Trunking Protocol to reduce administrative overhead and to control VLANs and VXLANs using NX-OS to ensure virtual and flexible subnets that extend further across the network than previous generation of switches. • Implemented port-profiles in NX-OS for multiple ports and port-types to reduce errors and improve readability. • Enabled encryption of system passwords and privileged administration to prevent unauthorized IOS user access. • Implemented secure access and EXEC command interpreter interval to the console and vty ports. • Created and managed Local VLANs based on department function, and configure ports with static VLAN assignment, static 802.1Q trunks, and dynamic ISL trunking using PAgP for layer 2 forwarding. Utilized VLAN Spanning-Tree in conjunction with PVST+ for compatibility between Cisco and Juniper switches and for root bridge assignment. • Implemented frame-relay point-to-point and multipoint WAN links between sites to establish connectivity between four sites. Established frame-relay point-to-point connections between three sites to create full mesh network. Implemented hub and spoke network between three sites with the main office as the hub for redundant connections. • Implemented EIGRP routing for point-to-point and Non Broadcast Multi-Access networks. Prevented neighbor adjacencies forming and sending/receiving routing updates on unnecessary interfaces. Implemented EIGRP MD5 between sites to prevent unauthorized insertion of routes into the domain. Implemented manual EIGRP route summarization to reduce demand on CPU resources
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    FortiGate Firewall
    Cloud Security
    Wireless Security
    Wireless Network Implementation
    Network Planning
    Network Monitoring
    Network Design
    Network Architecture
    Computer Systems Engineering
    System Administration
    Computer Network
    Network Administration
    Network Engineering
    Network Security
  • $95 hourly
    Looking to start a crypto mining operation for passive income or a new business venture? Look no further. As a Top-Rated freelancer on Upwork, I specialize in helping businesses and individuals with their crypto mining strategies. Crypto mining passive income is a dynamic field with many factors to consider before making an investment. From electrical power requirements to hardware selection, sourcing and costs, custom charges, pool fees, asset selling prices, and exchange charges, there is a lot to cover. But don't worry, I can guide you through every step of the process from initial setup to final operation. Need help with selecting the right cryptocurrency for mining, equipment sourcing and selection, financial business models, profitability strategies, and more? I've got you covered. I can also assist with electrical power solutions, software selection, miner and rig configurations, and rig/miner troubleshooting. The key to a successful mining operation is professional business models and revenue forecasting. That's why I specialize in designing dynamic financial models that reduce your risk and maximize your profits. These models include Bitcoin mining basic assumptions, capital requirements for investment, income assumptions, profit and loss in terms of Bitcoin and USD, balance sheets, cash flow, return of investment, and more. Let's discuss your project details in a zoom meeting. Message me or invite me to your project, and I'll do my best to provide you with exceptional service. If my skills match your hiring criteria, I'm ready to get started now. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Client Reviews: I focus on providing VALUE to all of my clients and earning their TRUST. The client Reviews and Feedback on my profile are immensely important to me and the value that I provide. ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my clients. ✅ Resilience: I will not give up on difficult issues or shy away from challenges. Any issue that my clients face, I attack them and find a SOLUTION. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my client's situations. The 🏆Client Review🏆 below describes the quality of work and value that you can expect from working with me: "Richard exactly fit our needs for a mining expert. He did a great job of joining the team and, with little direction, got deep into our systems. He gave excellent feedback on the things that we could change and the most valuable work that we should do. He helped maintain during a critical time for us and made our system better for future critical times. I would highly recommend Richard and hope to work with him again in the future."
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    Computer Hardware Installation
    Business Coaching
    Blockchain
    Software Configuration Management
    Ethereum
    Project Proposal
    Cryptocurrency
    Hardware Troubleshooting
    Business Planning & Strategy
    Bitcoin
    Cryptocurrency Mining
    Project Management
    English
  • $55 hourly
    Hello and thank you for your consideration, I hope I will have the opportunity to work with you! From May 2022 to September 2023, I was Helpdesk Manager at Asemio LLC in Tulsa. Originally scoped here on Upwork as a 3-6 month engagement, my contract transitioned to a direct hire position lasting 16 months. At Asemio I was responsible for a wide range of tasks: -Helpdesk Management: support ticket triage, coordination, communication, resolution. -Customer Success: Monthly updates/reviews, development demo, prioritization. -Project Management and Planning: discovery, research, coordination, scheduling. -Tier 1 support: technical assistance, escalations, resolutions. -On-call Salesforce Admin for 17 Clients using Salesforce CRM systems. -Quality Assurance Testing: Database, Case Management, Salesforce CRM development Before I began looking for contract work here on Upwork, I was Customer Success and Operations Manager at Multivista in Western Pennsylvania for five years. Skills and responsibilities at Multivista: -Single point of contact for the territory. -Extensive Client coordination and communication for scheduling. -Data entry and data QC. -Technical support. -Contract deliverable audits and quality assurance. Achievements: -$4 million in contracts fulfilled -2200 site visits scheduled -over 1.5 million photos uploaded to 250 project contracts Additional attributes: -Adaptable, resilient. -Detail oriented, methodical, analytical. -Patient, understanding and empathetic. -Self starter, autonomous, reliable. Are you looking for an enthusiastic, analytical, strategic, problem solver with years of expert experience in a wide range of professional fields? I am excited to offer my array of skills here on Upwork. Please reach out if you are interested in working with me, I look forward to joining your team.
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    Technical Writing
    Office Administration
    Virtual Assistance
    Scheduling
    Project Management
    Helpdesk
    Customer Service
    Management Skills
    Software Testing
    Software QA
    Business Operations
    Quality Assurance
  • $75 hourly
    I am a problem solver, If you have an IT need or issue, I can find a solution. I have a networking degree, Linux certification and 20+ years in IT support. I currently manage and maintain multiple clients with multiple Desktops, Servers, Networks, etc. I have my own servers hosted in a local Data center that provide websites, phone systems, backup solutions, etc. I manage routers with VPN connections, both Client to Site and Site to Site. I have worked directly with vendors to find solutions for my Clients on many occasions to make the troubleshooting process as least painful as possible. I pride myself on continuing to learn any and every aspect of IT that I can in order to provide the best solution for all of my Clients. Below is a list of some systems I currently/have worked on/support. Medical Imaging Systems (DICOM, PACs and RIS), Veeam Backup, Website hosting (Linux and Windows based), Wordpress, Veterinary Software (Impromed/Covetus), Office 365, Exchange, PFSense, SonicWall, TPLink, Cisco, etc.
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    Microsoft Azure
    Microsoft Office
    Small Business Administration
    Software
    Virus Removal
    System Configuration
    Troubleshooting
    Microsoft Outlook
    System Administration
    Linux
  • $35 hourly
    I'm a developer and designer with experience in creating graphics and identities for new brands as well as established brands. From stream layouts to logos to websites and UIs, I'm your one-stop shop for any design. - Proficiency in HTML, CSS, JavaScript, j-Query, React, .NET, Blazor, WordPress, Adobe Creative Cloud, and much more. - Need help with a game project? I can do UI, systems, and any audio implementation. Let's talk and figure out your needs today.
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    Tech & IT
    Unity
    Flyer Design
    .NET Core
    SQL
    Web Application
    Logo Design
    Drupal
    Adobe Creative Suite
    Microsoft Teams
    Graphic Design
    C#
    Desktop Application
  • $50 hourly
    ✅Top Rated | ✅ Webflow Certified | ✅ 100% Success Rate I specialize in Webflow development and web design, offering a comprehensive range of services to help you create stunning and functional websites. 👩‍💻Services I Offer: ✅ Webflow Development: I have extensive experience in developing websites using Webflow, a powerful visual development platform. From simple landing pages to CMS sites, I can build custom, responsive websites tailored to your unique requirements. ✅Custom Web Design: I believe that a well-designed website is crucial for creating a strong online presence. I offer custom web design services to ensure that your website not only looks visually appealing but also engages and captivates your target audience. ✅Responsive Design: In today's mobile-driven world, having a responsive website is essential. I ensure that all the websites I create are fully optimized for different devices, providing a seamless user experience across desktops, tablets, and smartphones. ✅UI/UX Design: User experience is at the core of successful websites. I specialize in creating intuitive and user-friendly interfaces that enhance usability and maximize user engagement. I focus on understanding your target audience to deliver designs that meet their needs and exceed their expectations. ✅Website Redesign and Optimization: Is your current website not performing as expected? I can revamp your existing website, giving it a fresh, modern look and optimizing it for better performance, faster loading times, and improved search engine rankings. ✅CMS Integration: I offer seamless integration of content management systems (CMS) into Webflow, allowing you to easily manage and update your website's content without any technical hassle. I can set up popular CMS platforms like WordPress or create custom solutions tailored to your specific needs. ✅Website Maintenance and Support: Once your website is up and running, I provide ongoing maintenance and support services to ensure its smooth operation. From regular updates and backups to troubleshooting and bug fixes, I've got you covered. With a strong focus on professionalism, attention to detail, and a passion for creating visually appealing and highly functional websites, I am dedicated to delivering top-notch results that exceed your expectations. If you're ready to take your online presence to the next level, let's connect and discuss your project. I'm here to bring your vision to life and help your business thrive in the digital landscape. [Keywords: Webflow Design & Development, API Integration, Figma to Webflow Conversion, Website Redesign, Visual Communication & Branding, Responsive Design, Web Analytics & SEO, User Experience Design, No-Code Solutions, Page Speed Optimization, Accessibility, CMS Development, UI/UX Prototyping, JavaScript & jQuery, Webflow, Website, Webflow Specialist, Webflow Expert, Landing Page, Webflow Animation, Webflow Blog Integration.]
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    IT Support
    CMS Development
    Front-End Development
    Custom Web Design
    UX & UI
    HTML
    CSS
    Web Development
    Web Design
    Responsive Design
    Webflow
    Landing Page
    Search Engine Optimization
    Figma
  • $75 hourly
    With 35 years of experience as a business owner and senior executive, I have a deep understanding of all aspects of running a successful company. I have started and sold three companies, and I have worked for both small and large organizations, leading teams in operations, customer service, technology, training, and other functional areas. This experience gives me a unique perspective on consulting, as I am able to approach each project with a holistic understanding of the client's business.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Schoology
    Canvas
    Business Operations
    Training & Development
    Office 365
    Instructional Design
    Customer Service
    Problem Solving
    Communication Skills
    Implementation
    Software
    Veracross
    Information Technology
    WordPress
  • $42 hourly
    Operations and customer management professional, developing and implementing customized solutions, attentive service, and fostering long-term client relationships. Accomplished at managing customer relationships with CRM software, KPIs, and metrics, increasing adoption rates, decreasing churn, and enhancing overall customer satisfaction. Executing astute management strategies and delivering effectual outcomes, resulting in elevated account retention, greater profits, and driving business success for both SMB's, and Fortune 500 companies. • Directed in-field and remote virtual auditing staff and was key to the development, delivery, and support of our SaaS, B2B, virtual auditing software, always striving for customer success and an exceptional customer experience. • Built close client relationships, providing end-to-end customer service, including product demos, onboarding, implementation, training, technical support, and account management, to ensure positive client relations, and to effectively increase sales, customer satisfaction, and retention. • Developed custom customer training and education materials which established a more seamless onboarding process, reducing learning curves and increasing customer loyalty. • Captured customer feedback to identify growth opportunities and inform product/service improvement initiatives. • Successfully fashioned and executed company strategies and initiatives to optimize productivity, minimize costs, and increase profits while maintaining a consistent and smooth flow of day-to-day operations. • Facilitated the implementation of a web-based Audit Platform and Mobile Application, collaborating, as the Product Owner and customer success manager, with internal and external stakeholders to ensure its successful adoption and customer satisfaction. • Created, designed, developed, and maintained the company's training and learning platform to create a greater learning strategy, and increase employee time efficiencies. • Established new virtual auditing staff, providing recruiting, onboarding, training, management, and mentorship, building a high-performing team, ensuring a positive employee experience, and increasing per-project profits by more than 20%.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Support
    SaaS Development
    Training & Development
    Performance Optimization
    Customer Retention
    WordPress Development
    Project Management
    Business Operations
    Customer Relationship Management
    Salesforce CRM
    Customer Onboarding
    Phone Communication
    Customer Service
    Zendesk
  • $55 hourly
    OBJECTIVE Dedicated professional with over 3 years in customer service. Highly adaptable, with superior abilities in the disciplines of leadership, organization, analysis, problem-solving, and decision-making. Seeking a well reputed organization in hopes of gaining experience and expanding knowledge.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Excel
    Grant Writing
    Editing & Proofreading
    Proofreading
    Science & Medical Translation
    Biology
    Phone Communication
    Computer Skills
    Customer Service
  • $300 hourly
    Meta-certified Technical Expert, Business Consultant, and Badged Partner * I can solve any problem you are having on Facebook or Instagram! I am a highly knowledgeable and organized Meta Business Consultant with 4 years of in-platform experience. I leverage my certified knowledge and practical experience of hands-on keyboard work to consult with Clients to create, manage, and troubleshoot issues within Meta Business Portfolio and related tools like Meta Business Suite, Ads Manager, Events Manager., etc. Because of my Pro Partner status with Meta, I have access to Meta Pro Support. I also have direct contacts at Meta whom I work to recover restricted or lost assets. I have a deep understanding of Meta policies and the backend. I am always up-to-date on the latest changes. I have successfully completed many Meta Business Portfolio, Business Suite, and Account Center projects, including: 1. Meta Business Portfolio Cleanup - We work together via Zoom Screenshare to review your existing setup on Meta. This includes looking at your Facebook profile, page, Instagram account, and everything else related to your business on Meta. I tell you where to point and click as we properly organize and connect all of the assets together by adding them to a Meta Business Portfolio. I help you verify your website and your business in Meta's advertiser directory to improve security and transparency. Lastly, I help you implement security best practices to protect yourself from being hacked on Meta. Properly setting up a Meta Business Portfolio is the safest and simplest way to work in Meta. 2. Asset Recovery - If you have a disabled, lost, or hacked Facebook Profile, Instagram Account, Ad Account, Business Portfolio, and/or Facebook Page, please reach out. Depending on your exact situation, we can troubleshoot and fix the issue ourselves via Zoom screen share or we can work with my contacts at Meta to recover your asset. 3. Facebook and Instagram Shop Implementation - Meta is requiring all product-selling advertisers to enable Facebook and Instagram Shops. If your existing shop is broken, messy, or in need of optimization, I will audit it and provide a full report for your approval before implementing the changes. If you do not yet have a Shop, I can guide you through the full setup. Having a Facebook/Instagram Shop allows your customers to browse, checkout, and purchase your products without ever leaving the Facebook or Instagram app. 4. Advertising Audit and Consulting - We will look at the ad account together and review the campaign, ad set, and ad level settings. We will spend most of our time reviewing audience targeting, creative, and business goals/strategy. We will also review your setup to ensure your setup is enabling you to succeed and not hurting you. 5. Conversion Tracking Audit and Consulting - I will review your GTM, GA, Website, and Meta Pixel/CAPI to ensure your conversion tracking setup is 100% optimized. We can do this together via Zoom Screenshare or I can do an offline audit and provide a report. 6. Agency Onboarding Flow Audit and Optimization - I will audit your existing onboarding flow on Meta. First, we will look Meta Business Portfolio to make sure it is setup correctly and securely to be a good home to onboard your clients into. From there, we will discuss the needs and requirements of your onboarding flow. Once the details are understood, I will recommend and implement a solution. I have many agency-ready PDF documents that can be tailored to your specific needs. I am confident that I can help troubleshoot your issue and then provide and execute the solution, no matter how complex the situation may be.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Facebook Page
    Meta Pixel
    Data Analysis
    Project Management
    WhatsApp
    Instagram
    Facebook
    Facebook Ads Manager
    Facebook Advertising
  • $45 hourly
    With nearly a decade of experience in both IT and Higher Education, I serve as an Adjunct Instructor and a Compliance Analyst. I hold advanced degrees in Higher Education, Adult Teaching and Learning, as well as Information Technology and Electronic Engineering. My credentials in MCCT® and AIBIZ further validate my expertise in IT and business. I excel in developing online curricula, leveraging technology for assessments, and ensuring compliance with industry regulations and standards. I'm adept at communicating complex technical concepts to a diverse audience and excel in team collaboration. My ultimate goal is to enhance learning outcomes and client satisfaction while contributing to the advancement of IT and Higher Education.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Procedure Manual
    User Manual
    Technology Tutoring
    CompTIA
    Tutoring
    QuickBooks Online
    Mathematics Tutoring
    Spanish Tutoring
    IT Support
  • $50 hourly
    Enthusiastic and adaptable team-player with over 10 years of experience in Talent Acquisition, Customer Success and Management experience in retail, tech, and pharmaceutical industries -Full lifecycle recruiting across many industries and verticals -SaaS Customer Success Management experience for AI/ML recruiting software -Trained in Salesforce Administration -Have held several Management positions, managing teams from 11 to 90+ -Certified Soccer Coach and Strength & Conditioning Trainer
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Sales
    Sourcing
    Coaching
    Account Management
    Salesforce
    Retail Sales Management
    Business Management
    Management Skills
    Recruiting
  • $80 hourly
    Greetings! My name is Adrian McIntosh, and I am a seasoned Network Manager/Administrator with a deep interest in guaranteeing smooth network operations and strong cybersecurity. I possess over 15 years of experience, during which time I have effectively managed and enhanced networks, minimized security risks, and offered exceptional IT assistance to various organizations. Core Competencies: All Windows Server 2008 - 2022 All Windows Desktop OS Exchange Management Office 365 Cisco Routers and Switching Network Security Meraki Management PCI experience, Pentesting using Tenable and Nmap Cybersecurity Network Troubleshooting Virtualization - VMware, Hyper-v, Proxmox Anti-Virus - Carbon Black, Symantec NAS / SAN - Synology, QNAP Azure/AWS Cloud Google Workspace Additional Proficiencies: Helpdesk / Ticketing – Zendesk Documentation – Hudu RMM – NinjaRMM / Intune Networking – Meraki I appreciate your review of my profile. I can confidently assist you with your network management and cybersecurity needs. My mission is to ensure that your organization runs smoothly and is well-protected. Let's work together to achieve these goals.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Cybersecurity Management
    Network Design
    Microsoft Hyper-V Server
    VPN
    Network Administration
    Tech & IT
    System Configuration
    Network Security
    Business with 1-9 Employees
    Microsoft Active Directory
    Amazon Web Services
    Microsoft Azure
    Office 365
    Windows Server
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