Hire the Best Technical Support Specialists in Michigan

Experienced IT professional with a strong background in infrastructure, planning, and day-to-day operations management. Skilled in providing technical support, managing projects, overseeing IT assets, maintaining technical documentation, and coordinating purchasing processes. In addition to formal IT experience, I have over three years of informal experience with Python and C programming, as well as virtual assistance, transcription, and data annotation—demonstrating adaptability and a broad skill set across both technical and administrative tasks.

US Based, 100% Job Success, Upwork Top Rated! With a strong background in management, customer service, and technical support, I help you with your customer and user base so you can focus on other parts of the business. I help eCommerce and SaaS businesses with: 📌 Addressing customer questions and issues with expediency and attention to detail via email and chat through ticketing/CRM systems such as Zendesk, Gorgias, Reamaze, Intercom, GrooveHQ, Freshdesk, Helpshift, Hubspot, Amazon, and Etsy 📌 Reviewing and responding to chargebacks/disputes via Stripe 📌 Reviewing comments/threads and engaging with audiences on Facebook, Twitter/X, Instagram, TikTok, Discord and webinars 📌 Tracking performance at a team and individual level 📌 Building out knowledge bases 📌 Developing and executing training programs for new customer service team members "Danielle impressed us with her work ethic, attendance, communication, flexibility, and assistance to others. She is highly skilled, and any firm would be lucky to have her part of their team." "Danielle was very professional and courteous in the duration of our employment together. She handled an overwhelming number of customer service inquiries each day without complaint." The above testimonials are from past clients of mine and show that I am a hard-working customer service and technical support specialist who will go above and beyond for your company and your customers/users. The next step is to send me a message to get a more specific scope of your company's unique needs..

Senior Systems Administrator with a decade of versatile expertise in Information Technology, spanning roles in MSP and corporate environments. Skilled in designing and implementing tailored IT solutions for SMBs ranging from 1 to 600 computers. Proficient in a wide array of technologies including Hyper-V, ESXi, Office 365, Exchange, Azure, Cisco Meraki, and PowerShell scripting. Strong track record of infrastructure upgrades, network administration, and implementing robust backup solutions. Holds multiple certifications including VMware Certified Associate and Microsoft Certified: Azure Administrator Associate. Complemented by a BSc in Game Programming & Development and an AASc in Information Technology.