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I am a Trust and Safety expert with over four years of experience in content moderation with Glassdoor and over two years of experience in customer service, spanning from in-person to remote working roles. I've worked with companies such as Vital Records Online, Function Health, Spider Door, and Voice.com via UpWork, and worked at Zaxby's and The Fresh Market when I was 17-19 years old. Following high school, I received a full-ride scholarship known as the Florida Bright Futures Academic scholarship alongside the Cambridge AICE diploma. I later attended the College of Central Florida and was awarded my Associate of Arts degree, and then continued to pursue my Bachelor of Science in Psychology degree at the University of Central Florida.

Experienced in the customer service and administrative field working as a customer service representative with proven communication and time management skills. Always putting the extra effort and running that extra mile in everything I do. I have worked with a good reliable company for almost two years. I was trained to answer emails, live chat, calls (inbound), and handle help desk/customer complaints. I strongly believe that providing exceptional customer service includes understanding the customer's' concerns, resolving, and following up with them to make sure all of their expectations have been met and exceeded. Aside from providing email and phone support, I also am passionate about doing transcription and editing jobs. I always make sure to accomplish a task in good quality and in a timely manner. My experience in these areas has enabled me to master my English communication skills as well as improve my confidence and interpersonal development. I learned how to listen actively, empathize, and develop an honest relationship with my clients. I'm always eager to learn and I always welcome new ideas. I look forward to working with you in the future I am an expert in; Email Handling, Answered Tickets, and Email Support Amazon, Social Media and Facebook, Answering Product Questions, Ticketing Systems, Order Tracking, Checking Order Status, Processing Orders and Order Fulfillment, Shopify Store and KPIs, Inbound inquiries Communication Etiquette Chat Support and Customer Support, Customer Service and Customer Satisfaction Interpersonal Skills, Virtual Assistant, Live Chat Operator, and Zendesk I have many skills that would aid me as a customer service representative for your company. Here are some of the responsibilities I’ve held over the past 3 years: Experience in selling, promoting, and advertising products Experience in customer relations Exceptional verifiable talent for ensuring customer satisfaction Using critical selling strategies to exceed productivity goals Excellent written and verbal presentation skill Experience in training new employees I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution to your company. I feel very qualified to fill your customer service position and would like to arrange an interview at your earliest convenience. Thank you for your consideration, and I look forward to hearing from you.

I have personal, face-to-face, and online customer service experience as well as selling experience. I tend to be compassionate and empathetic when working with clients to build the trust that keeps them as long-term clients.

I’m a C-level Executive Assistant and Ecommerce Operations Specialist who supports founders and executives behind the scenes so they can focus on growth, decisions, and leading their business. I specialize in bringing structure to fast-moving environments — managing priorities, coordinating operations, and making sure nothing falls through the cracks. Whether it’s handling executive support, overseeing ecommerce workflows, or supporting content and customer operations, I help keep everything running smoothly and efficiently. With over 10 years of experience across ecommerce, logistics, and executive support, I understand how to operate at both a detailed and strategic level. I’m proactive, highly organized, and dependable — someone you don’t have to follow up with. My goal is simple: make your day easier, protect your time, and help your business run better. If you’re looking for a reliable right hand who can step in and take ownership, I’d love to connect. 💡 How I Can Help: 🛍️ Ecommerce & Logistics Support – Product listing & inventory updates (Shopify, Amazon, Etsy, BigCommerce) – Order processing, 3PL coordination (ShipStation, ShipHero, Shipmonk, SFC) – Vendor communication, tracking, and international shipping workflows 📲 Social Media & UGC Creation – Daily platform management (TikTok, Instagram, Facebook, Pinterest) – Meta Business Suite, scheduling, brand voice & engagement – Short-form video creation, product demos, lifestyle content 📧 Email & Automation – Campaign setup, automation, segmentation (Mailchimp, Kajabi, Keap, MailerLite) – List management and performance review 🤖 AI-Powered Content & Chat Workflows – ChatGPT for writing prompts, chatbot flows, and email replies – Content ideas, captions, scripts, and automation support 🗃️ Executive & Admin Assistance – Calendar management, invoicing, research, customer support – Tools: Notion, Asana, QuickBooks, Google Workspace, Salesforce, Freshdesk 🧰 Tools I Use: Shopify • Amazon Seller Central • Etsy • ShipStation • Canva • Meta Suite • CapCut • Mailchimp • ChatGPT • Notion • Asana • QuickBooks • Kajabi • Keap • Salesforce • Google Suite • Filemaker If you’re looking for someone who can jump in, organize the chaos, and support both your operations and content — I’m ready when you are. Let’s grow your brand, together.

Hi, I am Kristena and I am a customer service professional. I have worked online customer support for the past 10 years and am familiar with Zendesk, Live Chat, Intercom, Cerner, Powerchart, and Shopify. I am a quick learner, honest, dependable, and a people pleaser. I enjoy making others happy. I can type 60+wpm with an almost 100% accuracy. I currently have a full time position, so I can only work Part time in the evenings. I look forward to hearing from you and showing what I can do for your company.

I am a remote customer service representative. I am tech savvy and am able to multitask through phone, chat and email. I have worked remotely for the past 5 years. I also worked In retail sales for 20 years.