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Whether you're looking for customer services or operational support, I'm top-rated and available here. Successfully worked with e-commerce, mobile apps, legal, education, and security clients since 2013. Focusing on what's important is my daily drive. Let's talk about your needs today. Customer Service & Technical Support Specialties: 📍Microsoft & Google Applications: Proficient. 📍AI Platforms: Proficient in working side-by-side. 📍Communication: Excellent in both written and spoken English; skilled live chat operator. 📍Leadership: Experienced in planning, execution, management, and supervision. 📍 Adaptability: Flexible and adaptable to any required environment. 📍 Team Collaboration: Cooperative and able to work effectively in multidisciplinary teams. 📍 Resilience: Ability to work under tremendous pressure with excellent time management. 📍 Proactivity: Proactive nature with a readiness to take action to influence events. 📍Decision-Making: Competent in making decisions in emergency scenarios. 🥅 Goal: I aim to build long-term relationships with clients by consistently delivering exceptional creative services and ensuring quality results at a reasonable price. I am committed to best effort with every client, aiming for unparalleled output that meets and exceeds client expectations. Drop me a message.

If you're looking for a reliable, upbeat, and experienced EXPERT to streamline your customer experience, elevate your support operations, manage your talent pipeline, or keep your business organized, you’ve found your go-to PRO. I bring 7+ years of remote work experience supporting startups, healthcare orgs, e-commerce brands, and content creators in roles spanning customer service, executive assistance, recruitment, and talent strategy. Whether it’s handling a high volume of chats and tickets, coordinating interviews, creating SOPs, or managing a creator’s brand partnerships. I do it ALL with a positive, can-do attitude and a commitment to EXCELLENCE. I’m a self-starter who THRIVES with structure. Give me a list, a workflow, or a challenge, and I’ll own it from day one. I’m organized, adaptable, and genuinely love helping businesses grow by solving problems before they even happen. Let’s chat about how I can bring clarity, support, and energy to your team! What I Can Do for You: Customer Experience & Support: Handled live chat, email, and ticketing via Intercom, Zendesk, Gorgias, and Textline Created macros, self-help docs, and chatbot flows to streamline support Managed returns, exchanges, and orders in Shopify, Loop Returns, and Returnly Resolved customer issues with empathy, speed, and professionalism Executive & Administrative Support: Managed inboxes, calendars, meeting schedules, contracts, and NDAs Created and maintained internal databases, SOPs, and reports Onboarded support agents and led training initiatives Excelled in time-sensitive environments with confidentiality and attention to detail Recruitment & Talent Management: Recruited and placed healthcare professionals in Surgical Tech, PCT, and CMA roles Coordinated interviews, gathered feedback, and tracked placement metrics across multiple states Offered resume creation and career counseling through the Ready to Work initiative Managed relationships with digital creators, negotiated contracts, and guided brand strategy Built career growth plans and offered ongoing mentorship and performance guidance Tech Stack & Tools: Intercom, Gorgias, Zendesk, Shopify, Loop Returns, Stripe, Returnly Slack, Trello, Zoho CRM, Google Workspace, Microsoft 365 WordPress (QA & light troubleshooting), Outlook, Textline Education: MA in Criminal Justice and Criminology BA in Psychology and Criminal Justice This background supports my ability to read between the lines, resolve sensitive issues, and build strong relationships with empathy and professionalism.

Hi! I’m a Customer Support Specialist with years of experience handling live chat and resolving customer issues quickly and professionally. At iQor, I worked in a high-volume chat environment where I managed multiple conversations. I understand how important fast response times and clear communication are for your business. Here’s what you can expect from me: ✔ Fast and professional responses ✔ Strong attention to detail ✔ Reliable communication ✔ A positive customer experience every time I’m ready to start immediately and help support your team. I am also an avid reader and I love beta reading, proof reading, and editing in my free time. I read fast so can get feedback to you quickly without slacking on detail!

Customer Support Specialist | Email, Chat, Text & Phone Support With over 15 years of experience in customer service, I have supported customers through email, live chat, text messaging, and phone support. My background includes e-commerce, drop shipping, fulfillment, administrative support, research, data entry, account management, and database management. I am passionate about building strong customer relationships, increasing customer engagement, and driving brand loyalty through exceptional service. I take pride in providing a white-glove customer experience and consistently delivering positive results. As a native English speaker, I possess strong verbal and written communication skills. I am detail-oriented, highly organized, a quick learner, and able to work independently while managing multiple priorities. Platforms and Software Experience Zendesk, Salesforce, Hubspot and Gorgias CRM platforms, Keap, Stripe, and Paypal payment processing, Shopify, Amazon Seller Central, eBay and WooCommerce, Shipstation and Ship Bob fulfillment platform, WordPress web contact management system, Google Workspace and Google Docs, Clickup and Trello Project Management, Facebook, YouTube and Instagram social media, GoTo Webinar, Zoom Meeting, Teams and Slack Chat. Professional Experience Independent Contractor, Upwork, Inc., March 2013 – Present Customer Support Specialist | Innerbody Vitamin & Health Products December 2025 – Present Assist customers with product inquiries, order management, account support, and issue resolution. Deliver professional and timely customer service while ensuring a positive customer experience. Virtual Assistant | Heritage Roofing June 2025 – November 2025 Answered phone calls and emails. Entered customer information and lead details. Forwarded qualified leads to the sales team. Maintained records and spreadsheets. Customer Support Specialist | Amazon & eCommerce December 2024 – June 2025 Assisted customers through email, chat, social media, and SMS. Resolved inquiries, processed orders, and ensured customer satisfaction. Virtual Assistant | SHB Movement August 2024 – November 2024 Managed customer support tickets and chatbot automation. Conducted internet research and lead follow-up. Supported client relations, data management, marketing, and sales initiatives. Email Customer Support Specialist | Physician Collaborators August 2023 – May 2025 Monitored and routed patient emails to physicians and medical staff. Maintained confidentiality and handled sensitive information appropriately. eCommerce Customer Support Specialist | inventr December 2022 – August 2023 Supported customers purchasing educational coding and electronics kits. Processed orders, refunds, cancellations, chargebacks, and account updates. Managed fulfillment records and customer databases. Customer Order Entry Specialist | Consolidated Communications March 2022 – Juky 2022 Processed customer orders and payments. Assisted with billing inquiries, cancellations, refunds, and account support. Customer Support Specialist | Hensley Laboratories, Inc. March 2017 – March 2022 Provided support through email, chat, text, and phone. Assisted with billing inquiries, account management, password resets, refunds, chargebacks, and order processing. Followed up with leads, supported sales efforts, and monitored webinars and social media engagement.

I am a remote customer service representative. I am tech savvy and am able to multitask through phone, chat and email. I have worked remotely for the past 5 years. I also worked In retail sales for 20 years.

I’m a C-level Executive Assistant and Ecommerce Operations Specialist who supports founders and executives behind the scenes so they can focus on growth, decisions, and leading their business. I specialize in bringing structure to fast-moving environments — managing priorities, coordinating operations, and making sure nothing falls through the cracks. Whether it’s handling executive support, overseeing ecommerce workflows, or supporting content and customer operations, I help keep everything running smoothly and efficiently. With over 10 years of experience across ecommerce, logistics, and executive support, I understand how to operate at both a detailed and strategic level. I’m proactive, highly organized, and dependable — someone you don’t have to follow up with. My goal is simple: make your day easier, protect your time, and help your business run better. If you’re looking for a reliable right hand who can step in and take ownership, I’d love to connect. 💡 How I Can Help: 🛍️ Ecommerce & Logistics Support – Product listing & inventory updates (Shopify, Amazon, Etsy, BigCommerce) – Order processing, 3PL coordination (ShipStation, ShipHero, Shipmonk, SFC) – Vendor communication, tracking, and international shipping workflows 📲 Social Media & UGC Creation – Daily platform management (TikTok, Instagram, Facebook, Pinterest) – Meta Business Suite, scheduling, brand voice & engagement – Short-form video creation, product demos, lifestyle content 📧 Email & Automation – Campaign setup, automation, segmentation (Mailchimp, Kajabi, Keap, MailerLite) – List management and performance review 🤖 AI-Powered Content & Chat Workflows – ChatGPT for writing prompts, chatbot flows, and email replies – Content ideas, captions, scripts, and automation support 🗃️ Executive & Admin Assistance – Calendar management, invoicing, research, customer support – Tools: Notion, Asana, QuickBooks, Google Workspace, Salesforce, Freshdesk 🧰 Tools I Use: Shopify • Amazon Seller Central • Etsy • ShipStation • Canva • Meta Suite • CapCut • Mailchimp • ChatGPT • Notion • Asana • QuickBooks • Kajabi • Keap • Salesforce • Google Suite • Filemaker If you’re looking for someone who can jump in, organize the chaos, and support both your operations and content — I’m ready when you are. Let’s grow your brand, together.