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Hire the best Freshdesk Specialists in the United States

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  • $32 hourly

    • 5.0/5
    • (22 jobs)
    As a seasoned Customer Service Manager/Representative with an Associate Degree in Social and Behavioral Science, I bring a strong foundation in communication and a proven track record of enhancing customer interactions through technology. Specializing in CRM platforms like Freshdesk, Zendesk, Intercom, Hubspot, and more I have improved customer satisfaction rates by 35% in previous roles by streamlining service processes. My career includes significant experience with high-profile clients like TSA, MYDCT, and Chegg, where I have excelled in roles that required managing multiple communication channels including chat, email, and social media, as well as hosting engaging Zoom webinars. I am adept at handling complex customer queries, prioritizing tasks, and meeting ambitious deadlines. I am proficient in a comprehensive suite of tools including Google Suite, Shopify, Stripe, Monday.com, ZoHo Desk, HubSpot, Microsoft Office, and Slack. These tools have enabled me to deliver effective support and forge strong customer relations across various industries. Committed to delivering exceptional service, I focus on empathetic communication and tailored solutions to ensure a positive and seamless experience for each customer. I am eager to bring my expertise and enthusiasm to your team and contribute to your success. I invite you to view my introduction video to get a better sense of my professional capabilities and communication style. I am available for projects and can adjust my schedule to align with different time zones and deadlines. I look forward to the opportunity to discuss how I can contribute to your team with top-tier customer service solutions.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Shopify
    Answered Ticket
    Interpersonal Skills
    Customer Support
    Product Knowledge
    Email Support
    Online Chat Support
    Customer Service
    Inbound Inquiry
    Ticketing System
    Administrative Support
    Zendesk
    Email Communication
  • $120 hourly

    • 5.0/5
    • (18 jobs)
    Ill Keep it simple for you... If you need the absolute best when it comes to developing a lead intake, and sales process I'm the person you go to. I am a certified Pipedrive Partner and number one Pipedrive Consultant on Fiverr. I can automate, integrate, and develop any automations needed for your goals to become a reality. Any questions please don't hesitate to message me!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Relationship Management
    Woodpecker
    Business Applications Consultation
    Pipedrive
    Google Sheets
    Automated Workflow
    Business Consulting
    Marketing Automation
    Zapier
    Marketing Operations & Workflow
    CRM Software
  • $100 hourly

    • 5.0/5
    • (6 jobs)
    PROFESSIONAL SUMMARY ITIL Certified leader with over 20 years of experience that is dedicated to team building, problem solving and continued process improvement. Passionate about providing complete solutions to problems and being committed to providing high-quality end user support within a complex organization and communicating with individuals from all levels to achieve the highest-performing technology infrastructure.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Computer Assembly
    Microsoft Office
    Windows Administration
    Freshworks CRM
    Business Presentation
    Skype For Business
    Agile Software Development
    Microsoft Azure
    JAMF
    Microsoft Active Directory
    Office 365
    Automation
    Microsoft Windows PowerShell
  • $100 hourly

    • 4.0/5
    • (9 jobs)
    NEW to this platform but not to technical configurations. Zendesk and Freshdesk configuration expert with well over 100 zendesk projects under my belt. Efficient and competent setup or optimization support encompassing email, chat, talk, sms, knowledge base help center, and Explore reporting. Quick turn around times for implementation or workflow efficiency improvements. Training also available for both agents and admin. Don’t forget Explore reporting for your business management needs! My engagement requirements involve the following to insure success * Discovery calls with key stakeholders. * We both work from a Zendesk configuration workbook that I will provide. This creates a blueprint of your instance moving forward. * Standard and regular stand up meetings to gauge success and tackle challenges early. * UAT testing (user acceptance testing) * All calls are recorded for reference. * Meeting invites will originate from my account. * Communications should primarily take place inside the Upwork application. Deviation from this tends to result with communication issues. Apologies for the inconvenience. Success is defined by unified engagement by all stakeholders combined with timely communications. If this is for an optimization, sign off on configuration changes will be needed before implementation is executed along with an agreed upon upgrade cadence since this would be done in a live instance.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    JSON
    API
    SQL
    JavaScript
    CRM Automation
    Project Management
    Automation
    HTML
    CSS
    Zendesk
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    As a Customer Service Representative with a passion for delivering exceptional support and ensuring positive customer experiences. Throughout my career, I have honed my skills in addressing diverse customer inquiries, resolving issues, and providing insightful assistance. My commitment to excellence extends beyond the resolution of problems; I thrive on creating positive interactions and lasting relationships with customers. My approach combines a friendly demeanor with a solution-oriented mindset, ensuring that each customer feels heard and valued. With a solid foundation in product knowledge and service policies, I am well-equipped to navigate various customer needs. I am adept at utilizing communication channels such as phone, email, and chat to deliver timely and effective support. My goal is to not only meet but exceed customer expectations, turning challenges into opportunities for satisfaction. As a customer-focused professional, I have a track record of contributing valuable insights to enhance overall service quality. My ability to collect and relay customer feedback to internal teams has played a pivotal role in continuous improvement initiatives.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Albanian
    Crisp
    Salesforce
    Lead Generation
    Customer Development
    Customer Care
    Shopify
    Gorgias
    Customer Service
    Customer Satisfaction
    Phone Communication
    Zendesk
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (10 jobs)
    🌟 YEARS of EXPERIENCE in Virtual and In-Person Bookkeeping & Administrative Support ✅ AVAILABLE NOW to help streamline your business finances and operations 🌟 EXCEL BLACK BELT CERTIFIED I offer a full suite of virtual assistance and business setup services to help streamline daily operations and support growth for businesses at any stage. With expertise in setting up domain emails, password manager, organizing shared drives, and establishing effective Slack or Teams channels, I help teams start strong with organized, scalable processes. I also provide top-notch bookkeeping services, including accurate financial tracking, reporting, and category management. My goal is to help businesses run smoothly and efficiently, allowing leaders to focus on their growth and strategy. Let’s build the backbone of your business together! I specialize in bookkeeping, accounting support, and Excel-driven data analysis and reporting. My certification in Excel ensures you get clear, precise financial insights. Alongside my virtual assistance skills, I can help organize both your business and personal life—from managing finances to keeping things running smoothly behind the scenes. *📊 Excel Expertise: Certified Excel Specialist with a knack for turning raw data into actionable insights. I make spreadsheets functional and visually appealing to keep your books organized. *📋 Bookkeeping Specialist: QuickBooks Certified & skilled in managing A/R, reconciliations, and payroll. I've provided expert accounting support to over 1,000 members and clients in previous roles. *💬 Customer Care & Financial Communication: Experienced in liaising with clients, handling financial inquiries, and ensuring smooth operations with attention to detail and accuracy. *📅 Administrative Support: From email responses and task management to meeting note-taking and calendar coordination, I keep everything on track so you can focus on what matters most. I am excited about the opportunity to contribute to you and your team. Please let me help take some weight off of you and help you focus on what you really want to do.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Cryptocurrency
    Intuit QuickBooks
    Wave Accounting
    Scheduling
    LinkedIn Development
    Google Sheets Automation
    Administrative Support
    Sage Intacct
    Ticketing System
    Bookkeeping
    Data Management
    Google Sheets
    Data Entry
    Microsoft Excel
  • $100 hourly

    • 5.0/5
    • (24 jobs)
    I help therapy practice owners grow their businesses, reduce their stress, stop wasting time and money, and become financially stable by handling their intake coordination, running their payroll, setting up systems, and tracking their business metrics. I currently have one opening for a client who is a mental health therapy practice owner through my agency, Confident Private Practice: Business Help for Therapists. I have 10 years of Project Management, Operations Management and Therapy Office experience. My skills were instrumental in the growth of an ecommerce store from it's first $1 in sales to a multimillion dollar business, and I took those operations skills into therapy offices and other people centered businesses. Multiple therapy practice owners have used my systems to feel confident hiring more therapists, and to rest assured that the business is being managed while they focus on what they do best- helping people with their mental health. The best way to work with me is to have me set up your systems and process, and then I will reduce my hours as my team or your existing team maintains everything I've set up. . I have templates for SOPS, a robust dashboard to track metrics, retention and cancellation trainings for your therapists, and various other templates, which means I'm not starting from scratch putting your systems and processes into place. Everything is customizable to your business. My services include: *streamlining your systems and processes so you don't waste time or money, *creating standard operation procedures so that your smooth systems can be replicated, *tracking key performance indicators and analyzing the data to spot weaknesses in your systems that are costing you money, *analyzing your profit and loss statement, and creating a profit & loss projection to help you make informed business decisions, *working with your website team to develop a cohesive message that attracts your ideal clients. *streamlining your hiring, annual reviews, and payroll processes, *creating surveys to measure your client's satisfaction and identify areas of improvement, *training your client care coordinator or other front facing staff to be an excellent representation of your business and to convert contacts to clients. We'll start with an initial consultation where I'll learn about your unique business. I'll review your current systems and processes and provide you with a detailed report of recommendations for improvements. Then we'll collaborate on a plan that I will implement, with the goal of increasing conversions, reducing wasted time and money, increasing profit, and making your business a place where clients feel respected, and secure and confident in your services.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Squarespace
    Scheduling
    Writing
    Business Development
    Gorgias
    Phone Communication
    Time Management
    Business Operations
    Task Coordination
    Project Management
    Email Marketing
    Employee Training
    Content Writing
    Organizational Development
    Administrative Support
    Trello
  • $27 hourly

    • 5.0/5
    • (4 jobs)
    Experienced customer support professional with a proven track record of delivering efficient, high-quality service. Skilled in problem-solving, process optimization, and cross-functional collaboration, I’ve successfully managed high-volume tasks such as reimbursement processing and client issue resolution. I’ve also developed processes like SOPs to streamline workflows and improve efficiency. With experience in healthcare support and working for AI tech companies, along with proficiency in CRM tools like Zendesk, my strengths lie in clear communication, technical troubleshooting, and ensuring customer satisfaction. I'm ready to help clients enhance their operations and customer experiences.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Google Docs
    Google Sheets
    Microsoft Word
    Microsoft Excel
    Microsoft PowerPoint
    Microsoft Outlook
    Microsoft Office
    Amazon Workspace Administration
    Google Workspace
    Stripe
    Asana
    Zoho CRM
    Microsoft Teams
    Atlassian Confluence
    Customer Service
    Customer Support
    Data Entry
    Email Support
    Jira
    Zendesk
  • $45 hourly

    • 5.0/5
    • (9 jobs)
    I’m here to help your business maximize efficiency while delivering a best-in-class customer support experience. Let’s meet your customers or clients where they are and nurture them to become power users of your product. Let’s review bottlenecks in your support workflows and create clean, up-to-date resources. Let’s consider and collate pertinent feedback from your customer base and build out agile and effective roadmaps for product development. Don’t have any customer support systems in place yet? No problem, I’ve spent a decade working at Fortune 500 companies like Apple and AT&T along with various enterprise SaaS tools - I can recommend and implement the tools and resources you need to help your customer service department engage, retain and delight customers. Customer satisfaction is the currency that funds growth, let’s attain it together. My Specialties: - Building standard operating procedures and efficient workflows to reduce potential bottlenecks to help your business scale - Launching and optimizing support systems such as a help desks and knowledge bases - Creating and reviewing success metrics & SLA’s to ensure consistency in the customer experience - Creating actionable roadmaps for development & engineering teams based on customer feedback and help desk trends - Developing & implementing client onboarding plans, including written & visual resources “Keith is a proactive, thoughtful, creative, and professional team member. He has the ability to scale with an organization, not just as an individual contributor but also as a manager and leader. He's an asset to any organization and his talents extend beyond support. I would enjoy the opportunity to work with Keith again, in the future." “We really wanted to bring in an expert to get advice on our current tech support operations – Keith delivered above and beyond on all expectations. Really knows his stuff and made spot-on recommendations we've already worked seamlessly into our ops. His personality meshed perfectly with our team – I can tell he would be a valuable asset for any company. We will definitely be hiring him again in the future (Hopefully for something more long term!)" If you need help developing and optimizing your support systems to improve your customer success, let's talk!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Training & Development
    Zendesk
    Multitasking
    Communications
    Google Workspace Administration
    Customer Support
    Employee Onboarding
    Customer Service
    Product Knowledge
    Product Management
    Technical Support
    Phone Support
    Email Support
    Online Chat Support
  • $75 hourly

    • 5.0/5
    • (13 jobs)
    Hey! My name is Aron. I work in the field of Digital Marketing. My work in Digital Marketing is extensive, and I have all of the resources and tools to make your brand or business stand out! My expertise comes from Facebook & Instagram Ads, Bing Ads, Google AdWords, SEO, and Email Marketing. I excel in A/B Testing, Scaling, Audience Creation, and Retargeting. With the right tools, anything is possible. Maybe you own a business or your thinking about creating one. Well if you're reading this right now, then you've probably figured out you need some help to build further, and that is completely normal. Mostly every business in the world has expanded to digital marketing, and they hire professional strategists to drill into that e-commerce $4,000,000,000,000/year piece of the pie. That is the power of digital marketing. 4 trillion dollars spent from online consumers per year. The reason most large businesses transition into digital strategies is almost obvious. Digital strategies can benefit anywhere from an online store to local businesses that are looking to take a step into the digital world to monetize purchases or leads. I am friendly, and I will listen to you attentively. I strive at being as professional as possible. In my free time, I enjoy going to the gym, reading. and running. Some of my favorite authors are Sunil Gupta, Robin Sharma, and Osho Thank You, Aron
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    SEMrush
    Google Tag Manager
    Ad Copy
    Bing Ads
    Search Engine Optimization
    Instagram
    Facebook
    Social Media Marketing
    Lead Generation
  • $60 hourly

    • 5.0/5
    • (10 jobs)
    I have 20 + years of experience in customer service operations for small startups as well as large enterprise companies in the Silicon Valley. My background is in customer support and customer service management and service delivery. I also ventured into the booming eCommerce industry a couple of years ago and I managed customer service operations as well as back office operations for eCommerce businesses. My blended experience with customer service operations and eCommerce allows me to help businesses with everything from strategy to hands-on execution.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Customer Service
    CRM Software
    Management Skills
    Business Operations
    Team Building
    Trello
    Customer Support Plugin
    Customer Service Training
  • $85 hourly

    • 5.0/5
    • (24 jobs)
    My name is Russell Giniger and I have over 15 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk. All of my projects involve scope, implementation, QA. training, post launch optimization and support for CRM, VOIP Cloud Telephony, Support Desk with Omni Channel, marketing platforms and reporting/analytics. I have also implemented VOIP telephony systems with Omni Channel communication such as Nice Incontact , Ring Central, Talk Desk, Zentalk, Twilio, Justcall and Fresh Caller as well as speech analytics systems such as Call Miner. . I have also set up call marketing tracking with Ringba, Calltrackingmetrics and CallRail I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business In addition, I have worked on CRM marketing strategies for email marketing, SMS, PPC, SEO, Lead Gen, Retargeting, Affiliates and Phone Call Campaigns. I have worked with clients in various industries such as healthcare, financial services, home services, home goods, construction, travel/hospitality, real estate, and e-commerce. I have also implemented CRMs, Support Desk with Omni Channel and Voip Dialers for Contact Center operations both remote and physical location. In addition, I have managed domestic and international Contact Center operations teams (sales, customer service and tech support) training, workforce management, quality assurance, business intelligence and recruiting.  CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics  Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops  Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location  Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Call Center Management
    Call Center Software
    Freshworks CRM
    Customer Relationship Management
    Sales
    Ticketing System
    Phone Communication
    Helpdesk
    Customer Support
    CRM Software
    Cloud Implementation
    Zoho CRM
  • $125 hourly

    • 4.9/5
    • (95 jobs)
    Are you looking to optimize your help desk operations and improve your remote workforce efficiency? I'm an expert in implementing and managing various help desk platforms including Zendesk, Intercom, and Gorgias. With over 13 years of experience and hundreds of successful implementations, I can help you streamline your processes, reduce response times, and enhance customer satisfaction. Services Offered: - Help Desk Implementation: Setup and configuration of Zendesk, Intercom, Gorgias, and other platforms like Talkdesk, Freshworks, Helpshift, HelpScout, and more. - Process Development: Develop and refine procedures for your remote workforce to maximize efficiency. - Response Time Reduction: Strategies to reduce first reply time and full resolution time across multiple channels (emails, web forms, chats, calls, texts, social media, messaging, AI message bots, Chat GPT enabled bots, AI agents, in-app messages, workforce management solutions, quality assurance). - App and API Integrations: Seamless integration of apps into your help desk platform to enhance functionality. - Training: Comprehensive training for agents and admins to use and manage the help desk efficiently and productively. Why Choose Me? - Expertise: Extensive experience with a wide range of help desk platforms. - Proven Track Record: Hundreds of successful implementations over the last 13 years. - Tailored Solutions: Customized strategies to meet your specific business needs. - Efficiency Focused: Dedicated to helping you free up your team's time and improve customer service and admin settings configuration. Get Started: Reach out today to discuss how I can assist you in optimizing your help desk and improving your team's performance. Let's take your customer support to the next level!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    SaaS
    Automation
    Customer Relationship Management
    Tech & IT
    Business Services
    Customer Support
    HubSpot
    Technical Support
    Intercom
    Helpdesk
    Salesforce Service Cloud
    Administrative Support
    Zendesk
    Atlassian Confluence
  • $40 hourly

    • 4.9/5
    • (13 jobs)
    From customer support for your business to researching the best after-school activities for your kids, I'm able to accomplish those daunting tasks at hand! Hey, I'm Vitoria, and I'm here to make your life a little easier. As someone who has managed for over four years, I can understand that your to-do lists don't just consist of business ventures but also home-life chaos. My job as the organizing Queen is to create order, nudge you on deadlines, and research new ideas to supplement a successful career for you.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Scheduling
    Office 365
    File Management
    Organizational Behavior
    Invoicing
    Airtable
    Canva
    Project Management
    Customer Support
    Travel Planning
    Trello
    Phone Communication
    Google Workspace
    Administrative Support
    Proofreading
  • $38 hourly

    • 4.9/5
    • (5 jobs)
    I have been an IT specialist for the last 6 years. Most of that time was with a non-profit and two schools. I am currently working as a support tech for a couple businesses as well as creating and maintaining websites for companies. The last two years I have taken on a large company doing IT work for them. Big Commerce, Bright Pearl, Shopify, Google Admin, Hey Market, Adyen, Otter, Screencloud, Authorize.net, Shipstation, Onfleet, Freshdesk, just to name a few of the platforms I work with. I have the ability to type very quickly and pay close attention to detail. I enjoy being creative (Canva) and enjoy working hard, I love the feeling of accomplishment. I have a ton of experience with Google Admin, Canva, IOS, SchoolSpeak, Microsoft Office, Wix, and much more.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Etsy
    Email Support
    SchoolSpeak
    Virtual Assistance
    BigCommerce
    Typing
    Google Workspace
    Microsoft Office
    Google
    Information Technology
    Data Entry
    Canva
    Shopify
    Wix
  • $70 hourly

    • 5.0/5
    • (5 jobs)
    Welcome to my page! I'm Nick, a 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 Operations professional, where for over 15 years I led a variety of corporate programs and services across Real Estate & Facilities Management, Procurement, Vendor Management, and Human Resources (HR). My journey has shaped me to be adaptable, capable, and ready for any challenge that comes my way. I'm someone who thrives in dynamic environments, always eager to dive into new tasks and learn along the way. Solving problems isn't just a job for me—it's a passion. And in everything I do, my goal is to bring efficiency and excellence to the table. I offer a comprehensive suite of freelance services tailored to meet a variety of small to medium size business needs. Drawing from my corporate background and freelancing experience, I specialize in: 🔹 Project Management & Planning 🔹 Operations Management & Improvement 🔹 Operations Consulting 🔹 Vendor & Contract Management 🔹 Communications & Website Content Management 🔹 Budgeting & Cost Savings Initiatives 🔹 Analysis & Report Creation 🔹 Strategic Roadmaps (i.e., goals, KPIs, objectives, action plans) 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟 Office 365, Google Workspace, iWork, Asana, Motion, Miro, Keap, Freshworks / Freshdesk, Mailchimp, Adobe, Canva, various AI tools, Squarespace, WordPress, SurveyMonkey, Smartsheet, Typeform, Everfit, EZ Texting, GovDelivery, and more!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Business Process Automation
    Project Plans
    Task Coordination
    WordPress
    Communications
    Budget Management
    Facilities Management
    Process Improvement
    Project Management
    Team Management
    Contract Management
    Strategy
    Business Operations
    Vendor Management
  • $54 hourly

    • 5.0/5
    • (9 jobs)
    After a successful 10 years in the Hospitality/Hotels space managing business operations, sales, revenue management and customer service, I successfully applied these skills to the SaaS technology space over the last 7 years. I have a proven track record of managing cross-functional departments, launching early-stage Customer Success functions, scaling during hyper-growth and consistently achieving business objectives and key results. I drive excellence through my passion for identifying exceptional talent, team collaboration and improving internal processes. I create and build world class customer experiences and successful teams through a respectful understanding of each other and two-way accountability.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Service
    Startup Consulting
    Upselling
    Customer Retention Strategy
    SaaS
    Customer Support
    Customer Onboarding
    Strategic Planning
    Salesforce
    Team Building
    Customer Experience
    Zendesk
    Intercom
    Email Support
  • $80 hourly

    • 5.0/5
    • (3 jobs)
    Hello! I’m a technologist and tested product leader with a background leading high performing teams from start-up to global scale. I'm seeking new contract opportunities to collaboratively solve hard problems. Specifically, I'm interested in building start-up operations, developing process and structure, as well as AI risk management, technical writing / research, and content development for data security and privacy. For your project, I will bring: • A passion for deploying data access control process, systems, and solutions for business applications. • International experience as a data protection officer, GDPR compliance advisor, business risk consultant in the AI/ML industry • Technical rigor from adversarial AI research and data analysis as well as operations management experience in an NSF-funded national AI research laboratory. • Experience in and leadership of high-performing teams across tech start-ups, enterprise companies, academia, and the military.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Generative Adversarial Network
    ChatGPT
    GDPR Compliance Review
    Notion
    Artificial Intelligence
    Technical Writing
    Blog Content
    Amazon Web Services
    Google Workspace Administration
    Google Cloud Platform
    Google Sheets
    Microsoft Excel
    Looker
  • $35 hourly

    • 5.0/5
    • (3 jobs)
    I am bilingual, with Chinese as my native language and English as my second language. I resided in China until I turned 30, after which I immigrated to the US in 1996. I am fluent in both Chinese and English. My academic background includes a BA in English Literature from China International University and an MAB in MIS from Andrews University. With over 20 years of professional experience, I have specialized in system support and analysis within the higher education sector. My expertise encompasses website development, content management, data/reporting analysis, and software/hardware technical support.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Simultaneous Interpreting
    Drupal
    Cognos Analytics
    Banner
    Web Development
    English
    Translation
    Chinese
  • $40 hourly

    • 4.7/5
    • (2 jobs)
    ----------------------------(𝑻𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 & 𝑰𝑻𝑺𝒑𝒆𝒄𝒊𝒂𝒍𝒊𝒔𝒕)---------------------------- Your go-to expert for resolving IT challenges, streamlining support processes, and delivering exceptional technical solutions with a smile 😊 Hello, I am 𝐅𝐚𝐢𝐳. With over 10 years in IT Technical Customer Support, I bring a strong background in Troubleshooting, Customer Service, and Technical Assistance. My experience at Motive, DigitalOcean, KeepTruckin, and Cloudways has equipped me with the expertise to handle complex issues, lead teams, and support a global customer base. I excel in diagnosing and resolving technical problems, optimizing support processes, and ensuring customer satisfaction. My leadership roles have sharpened my ability to mentor teams and improve support efficiency. I am also well-versed in various technical tools and methodologies, including JIRA, Agile, and cloud computing. ------𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬------ ♦ Customer Service & Problem-Solving: Strategic thinking, conflict management, and time management. ♦ Technical Expertise: Proficient in JavaScript (JS), PHP, SQL, HTML/CSS, Linux, and Kubernetes. ♦ Process Improvement & Collaboration: Expertise in Agile, Scrum, data analysis, and cross-functional teamwork. ♦ Customer Relationship Management: Skilled in CRM tools, account management, and integrations. ✔️ Here are some other 𝑺𝒌𝒊𝒍𝒍𝒔/𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆 and 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔: → Technical Support Specialist → Customer Success professional → Customer Support Service → Customer Service Representative → Technical Customer Service Representative → Technical Support Representatives → Customer Care Representative → Customer Success Manager → Live Chat Support → Customer Relationship Manager → Zendesk Support Executive → IT Technician → Helpdesk Analyst → Customer Service Tech Stack Expert → Zendesk Configuration → Technical Customer Support Agent → Support Analyst → Technical Support Assistance → Support Specialist Engineer → VA Support → Technical Customer Success Manager → IT Issues Handler → IT Helpdesk Co-Ordinator → On-Call Technical Support → On-Cam Customer Service → Technical Customer Service → IT Support Engineer → Helpdesk Support Engineer → Desktop Support Engineer → IT Project Management → Technical Assistance → Customer Service Team Leader → Technical Support Helpdesk → Technical Support Engineer → Computer Technician → IT Technical Support → IT Service Desk Specialist → Computer Support Technician → Software Tech Support → SaaS Tech Support Engineer → Online Tech Support Lead → IT Support Specialist → Technical Project Management → SaaS Customer Success Manager → Experienced IT Consultant → Virtual Assistant → Network Administrator → Technical Support Specialist → Technical Support Facilitator → Customer Service Agent → IT Service Desk → Support Engineer → Email & Phone Support → CRM Software Expertise → Executive Assistant → Support Implementation Specialist → Ticket Generator → Technical Problem Solver → Network Support Technician → Communication Etiquette → User Technical Training → System Configuration → Root Cause Analysis Expert → System Administration → Hardware Troubleshooting → Technical Documentation I always prioritize attention to detail when interacting with customers, ensuring they feel comfortable and confident in both me and the service I provide. I’m adaptable and enjoy learning new things, especially when it helps me navigate changes in my work environment. One of the aspects I enjoy most about working is the opportunity to gain new knowledge and use it to assist others effectively. 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? I am dedicated to resolving issues efficiently while maintaining a friendly and empathetic approach. My goal is to provide practical solutions that ensure customer satisfaction and long-term operational success. I thrive in fast-paced environments and bring a proactive mindset to every challenge. Feel free to reach out if you'd like to collaborate—I'm always ready to help! 𝐓𝐡𝐚𝐧𝐤𝐬 𝐚𝐧𝐝 𝐁𝐞𝐬𝐭 𝐑𝐞𝐠𝐚𝐫𝐝𝐬, 𝐅𝐚𝐢𝐳 𝐈𝐧𝐚𝐦 --------------------------------------------------------------------------------------------------------------------- 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Technical Customer Support, Tech Support, Technical Customer Support Specialist, SaaS Customer Support, IT Support Engineer, Technical Support, IT Service Desk, Customer Service, Technical Support Representative, IT Helpdesk, Technical Support Specialist, Technical Support Facilitator, SaaS Customer Success Manager, Tech Support Agent, Customer Satisfaction, Customer Support, Network Administrator, Customer Support Specialist, Customer Service Expert, Customer Support Expert, Customer Service Agent, Virtual Assistant, Customer Service Representative, Support Specialist, Customer Support Representative, Email & Live Chat Pro, Intercom, Zendesk, Customer Success, Email & Phone Support, and Customer Service Professional.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    End User Technical Support
    Email Communication
    Virtual Assistance
    Customer Satisfaction
    Troubleshooting
    Online Chat Support
    Zendesk
    Technical Support
    Tech & IT
    Technical Project Management
    Customer Support Plugin
    Customer Service
    Email Support
    Customer Support
  • $45 hourly

    • 5.0/5
    • (49 jobs)
    In the past 14 years, I have strived to increase my technical writing skills including technical documentation, troubleshooting, beta testing, and various types of computer support. My experience includes four years managing a technical support department of 7 to 10 staff members. I have written technical manuals, training guides, help files, and getting started guides in several formats including Word, Wiki, in-line help, Zendesk, Freshdesk, Confluence, and WordPress postings on client websites. My skills also include nine years of experience in Search Engine Optimization (SEO) article and website content writing. I am an outgoing person who truly enjoys learning new things. I do not mind trying out my writing talents on difficult projects or plunging into new, less familiar territory. My pride lies in my ability to jump in feet first and tackle a project in the most professional manner possible regardless of my experience in the particular topic, area, or type of application. It is my objective to further advance my writing skills by continuing to take on a variety of technical writing opportunities and use my abilities to help others reach users and clients in a way that makes their product shine.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Content Writing
    Zendesk
    Article Writing
    Atlassian Confluence
    WordPress
    User Guide Writing
    Technical Writing
    Technical Documentation
    Microsoft Word
  • $50 hourly

    • 5.0/5
    • (10 jobs)
    As Head of Experience, I cultivate trust with our customers, building thriving communities and fostering customer loyalty. I try to build community wherever I go. I started this journey in 2009 when I formed my health and wellness community, Raw Lotus Fitness. I am proud to have fostered change in the clients that I served, building a safe place for clients to flourish and grow. As part of this work, I formed strategic partnerships with numerous studios and drove awareness through social media, guerilla marketing, community events, and radio partnerships. In my current role as Head of eCommerce and Experience for Levels, we have grown to a 98% Customer Satisfaction Rate through a comprehensive CX strategy including Voice of Customer and customer listening path. I introduced a new tracking system and dashboard allowing us to measure and monitor key performance metrics across the entire company. I am especially proud of our VIP Community Group, giving our customer behind-the-scenes information, contributing to roundtable discussions, empathy interviews, and building our brand influence. My expertise includes trend analysis, benchmarking, process development, training and development, and strategic marketing. I regularly collaborate with our cross-functional team on systems integration, quality assurance (QA), troubleshooting, remediation, resolution, and brand consistency. I also direct critical marketing programs including SMS marketing strategy, market research, trend analysis, competitive analysis, brand voice, benchmarking, and product differentiation. I lead goal setting and execution across sales, customer acquisition, customer retention, and customer satisfaction. I also continuously grow my skill base with Klaviyo Product and SMS Certifications and several health/wellness certifications. Please feel free to reach out – I am always looking to connect with like-minded people.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Looker Studio
    Shopify
    Gorgias
    Klaviyo
    Amazon Seller Central
    Yoga
    Data Entry
    Social Media Marketing
    Physical Fitness
    Mailchimp
    Zendesk
  • $150 hourly

    • 5.0/5
    • (68 jobs)
    Are you looking to enhance your customer experience operations in your business? With over 25 years of expertise in transforming customer service systems across a myriad of industries—from government agencies to e-commerce platforms—I am here to help you streamline and optimize your customer experience (CX) programs. Services I offer: System Reviews & CX Assessments: I conduct thorough reviews to identify gaps and opportunities within your current CX system, providing insights into customer pain points and operational inefficiencies. Once opportunities are identified I create clear, efficient workflows and detailed implementation plans, ensuring your team is equipped to provide consistent, high-quality customer service. Strategy Workshops: Through interactive workshops, I work with your team to develop strategic plans tailored to your business's unique needs. We focus on creating strategies that proactively address potential customer issues and enhance overall service delivery. Why Work With Me? Comprehensive Expertise: My extensive experience with small to mid size business operations and customer service standardized procedures allows me to design solutions that save time and improve internal and customer experiences. Transformative Outcomes: From developing clear SOP documentation to optimizing software for CS delivery, I ensure your business policies align with enhanced customer journeys. Growth-Focused Solutions: I am particularly skilled at supporting businesses in a phase of growth or those needing to refresh their outdated procedures. Here’s how your business can benefit from working with me: Streamlined workflows and processes Strategic onboarding for customer service agents Fresh perspectives on customer engagement Customized customer journey maps Documented and enhanced CS SOPs If you're ready to transform your customer service operations and create exceptional experiences, send me a message today to discuss how we can collaborate. Let's take your business to the next level together!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Support
    Gorgias
    Zendesk
    Customer Experience
    Customer Service Analytics
    Strategic Planning
    Process Documentation
    FAQs Compilation
    Business Planning & Strategy
    Ticketing System
    Customer Service
    Voice of the Customer
    Business Operations
    Root Cause Analysis
  • $65 hourly

    • 4.8/5
    • (19 jobs)
    Hello, My name is Richard and I am a dedicated systems specialist with a strong forcus in customer service and data analysis. I'm an expereiened customer service manager with an eye for creative writing. Systems admin is just as much creative as techinical. With my help, I can ensure a more consistent customer service process and streamline communication. My most recent projects include: Freshdesk admin set up for Kitchenall Zendesk admin setup and SLA creation for Chomps, Inc. Shopify development for an online clothing store called Animedripx.com Please don't hesistate to reach out for your system admin needs. Cheers, Richard
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Sales
    Python
    Search Engine Optimization
    Writing
    Microsoft Excel
    Customer Support
    Phone Support
    Call Center Management
    Startup Company
    Online Chat Support
    Zendesk
  • $125 hourly

    • 5.0/5
    • (20 jobs)
    I’m excited about many of the things we’ll be working on in the near future. Over the past 3 years, I was working with multiple companies, computer systems, and software applications as a Software developer, WordPress and Tech support expert. I specialized at WordPress, Bootstrap, JavaScript, JQuery, Ajax, PHP, MySQL, C# Experienced in ZenDesk, TalkDesk, FreshDesk, Jira, Oberlo, Postmark. I will educate people, answer questions, and troubleshoot any related problems with technology-based products and services. I'm a dedicated tech support expert motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong communication and time management and prioritization abilities.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    HTML
    CSS
    PHP
    Customer Support
    AJAX
    WordPress
    JavaScript
    C#
    Zendesk
    Technical Support
  • $28 hourly

    • 5.0/5
    • (1 job)
    Experienced operations and marketing professional with a proven track record of driving business growth and optimizing processes.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Shopify
    Asana
    Slack
    Google Workspace Administration
    Automated Call Distribution
    Administrative Support
    Customer Relationship Management
    Data Entry
    Data Analysis
    Tableau
    Qualtrics
    Microsoft Excel
  • $18 hourly

    • 5.0/5
    • (9 jobs)
    Passionate Amazon Account Manager and Customer Service Expert with over 3 years of experience in E-Commerce, motivated to drive projects from start to finish. Seeking a company where I can maximize my people oriented experience, communication skills, and my problem analysis and problem-solving abilities. Listing specialist with extensive experience in processing orders, tracking shipments, and customer service. Able to manage most of the aspects of an Amazon account. Committed to managing and growing the accounts presence on online marketplaces.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Administrative Support
    Email Communication
    Dropshipping
    Gorgias
    Oberlo
    Customer Service
    Amazon Seller Central
    Phone Support
    Online Chat Support
    Order Processing
    Zendesk
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