Hire the Best Freshdesk Specialists
in the United States

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

Hi there! I'm Chiamaka and if you're reading this, you're probably buried in support tickets, juggling customer queries, or trying to make sure no client feels unheard. I get it and I’m here to help. I’m a highly experienced Customer Support Specialist and Virtual Assistant with a proven track record of delivering not just answers, but experiences (results) that turn first-time users into loyal customers. With several years of hands-on experience in customer service, I’ve handled everything from high-volume email queues to chat and phone support, dispute resolution, and product troubleshooting. My superpower? Empathy, efficiency, and a calm, solution-first approach that keeps customers happy and teams flowing smoothly. HERE’S WHAT I BRING TO THE TABLE: ✅ Exceptional communication (both written & verbal) ✅ Time management ✅ Conflict resolution and customer retention strategies ✅ Attention to detail ✅ Team collaboration and project follow-through ✅ Data entry and CRM documentation ✅ Email/phone & chat support. TOOLS I’M PROFICIENT IN: I’m highly proficient with industry-standard tools and systems, allowing me to work efficiently, adapt quickly, and deliver results with minimal supervision. ✔️ Zendesk ✔️ Helpscout ✔️ Freshdesk ✔️ HubSpot ✔️ Ringer ✔️ Salesforce ✔️ Zoho ✔️ Slack ✔️ Gorgias ✔️ Asana ✔️ Freshdesk ✔️ Google Workspace ✔️ ScanWriter AI TOOLS I’M PROFICIENT IN: I leverage modern AI tools to deliver faster, well-researched, and polished results; helping clients save time while maintaining high standard. These tools include: ✔️ Chat GPT ✔️ Claude ✔️ Elicit ✔️ Perplexity ✔️ Gemini Whether you're looking for someone to reduce your support backlog, build long-term relationships with your clients, or just free up your time so you can focus on the big picture. I'm your person. Let’s make your customer experience unforgettable (in a good way!). I’d love the opportunity to support you and your team. Please don’t hesitate to message me or send an invite to discuss how we can work together. Warmly, Chiamaka Obika

I am a very jovial people person, who goes above and beyond to provide complete support and satisfaction. My main skill is Customer Support, however I am a fast learner and a very willing individual who will venture into new areas. I have over 5 years of Customer Service experience both remote and on-site and it has been nothing but a wonderful feeling when customers are happy. I am very patient and empathetic individual who listens to the customer's needs and tackle it right away. I always view myself as the owner of any company I am employed in; in that; I ensure to use my time wisely and effectively resolve customer issues and inquiries as I want the company to be viewed as having top notch services . I also would like to see the company grow so that I may grow within the company as well.

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

Cold Caller | Customer Support Representative | Virtual Assistant Hello! I’m an experienced Cold Caller, Customer Support Representative, and Virtual Assistant with a strong background in lead generation, appointment setting, and client communication across industries such as Real Estate, SaaS, Insurance, Roofing, Home Services, and E-commerce. ✅ My Areas of Expertise: Outbound cold calling and lead generation Customer support via phone, email, and chat Appointment setting and calendar management Lead qualification and follow-up communication CRM management and data entry Virtual assistant and administrative support Building and maintaining lead and buyer lists 📞 I’m confident speaking with customers and prospects, handling objections professionally, resolving concerns, and creating positive customer experiences. I know how to communicate clearly, stay patient under pressure, and maintain professionalism in every interaction. 💻 I’m comfortable using tools like Mojo Dialer, CallTools, Podio, Salesforce, Google Voice, Zendesk, Freshdesk, HubSpot, and Google Sheets/Excel. I learn new systems quickly and always keep detailed notes to ensure smooth follow-ups and organized workflows. I’m reliable, detail-oriented, and focused on delivering quality work that helps businesses grow, improve customer satisfaction, and generate more opportunities. I’d be happy to become a valuable part of your team.

Hi! I’m an experienced Cold Caller and Virtual Assistant with a strong background in real estate, sales, and lead generation. Over the years, I’ve helped clients connect with motivated leads, qualify prospects, and book solid appointments that turn into deals. ✅ What I Do Best: Outbound cold calling (real estate, SaaS, insurance, home services, etc.) Qualifying leads by motivation, timeline, and property/market needs Appointment setting directly into CRMs/calendars Building and maintaining cash buyer lists for wholesalers Virtual assistant support (CRM updates, spreadsheets, follow-ups, skip tracing, admin tasks) 📊 I’m comfortable using tools like Mojo Dialer, CallTools, Google Voice, Podio, Salesforce, and spreadsheets, and I know how to keep detailed notes to make sure no lead slips through the cracks. I bring a confident and friendly phone presence, can handle objections professionally, and know how to build trust quickly. My focus is always on results generating qualified leads and booked calls so you can focus on closing deals. If you’re looking for someone reliable, organized, and skilled in cold calling and virtual support for real estate or other industries, I’d be happy to help!