Hire the Best Social Customer Service Specialists in North Carolina

Greetings, My name is Cherelle, and I offer a comprehensive range of skills tailored to meet your company's needs. With a track record of 100% job success and recognition as an Upwork Top Rated Plus freelancer, I bring expertise in: -Customer Service experience in e-commerce, B2B, SAAS, healthcare, educational companies -Leadership and management in customer service -Proficiency in inbound chat, email, and phone -Experience overseeing teams of four or more agents -Exceptional customer service skills with meticulous attention to detail and professional courtesy -Highly organized with the ability to multitask efficiently in fast-paced environments -Typing speed of 85 words per minute and superior data entry skills -Proficiency in various CRM systems, including Gorgias, SupportBee, Intercom, Freshdesk, Zendesk, Helpscout, and Front -Extensive experience in e-commerce, including platforms such as Shopify, Shibob, Klarna, Shipmonk, and Deposco -Familiarity with communication tools like Slack and Skype I hold a Bachelor of Science in Mass Communications from the University of North Carolina at Pembroke, conferred on December 12, 2015. I am eager to contribute my skills and expertise to your requirements. Cherelle Venable B.S. Mass Communications Customer Service/Customer Service Management Expertise

*10 years with Upwork (I started when it was Elance.com) I am a highly skilled & expert Customer Service Professional, a Writer/Self-published Author, a Social Media Marketer/Manager, and an Administrative Assistant, as well as proficient with the computer and many computer programs. I'm also fairly skilled in website design/creation as well, using WordPress, Wix, 1&1, and Weebly. As briefly mentioned, I've worked as a CSR for about 20 years now both locally and online, 10 years have been all remote through Upwork, I've been Writing for about 15 years now, I'm a Promoter/Reviewer for many different products and companies, and proficient with Social Media and Website work. I've held a variety of positions over the years such as SMS Copywriting, Content Creation, Blogging/Creating fun quizzes/Writing Articles, Interviewing Artists, Live Streaming/Hosting, Marketing, Social Media Management (using Canva), Quality Control, Moderating Reviews and determining whether they received their incentive or not, and even training an AI Chatbot. I definitely consider myself a Jill of all trades! I am extremely computer-oriented as I type about 75wpm, highly skilled in many different programs such as Word, Excel, Google Suite, and Adobe Reader. I'm well-versed in creating/designing & maintaining websites and website content, and I have extensive experience working with many customer management/customer service platforms such as Shopify, Shipmonk, Recharge, Help Scout, Ring Central, Slack, Tudio, Olark, Zendesk, Red Stag, ShipBob, Aliexpress, Monday.com, Trello, Facebook Business/Ads, Ontraport, Canva, QuickBooks, Gorgias, Salesforce, JungleScout, and many others. I'm great at collecting data, data entry, researching, creating documents/Excel sheets, starting and leading projects of all kinds, promoting/marketing, SEO, order fulfillment, product listing, quality control, keeping up with inventory/liaising with warehouses to ensure we have the inventory we need, and many other CS/VA skills.

I'm a Native English and fluent Spanish Customer Service Representative / social media manager, and assistant. CRM software and Social media I use: ★Zendesk ★Freshdesk ★Microsoft Office ★MicroSIP ★Google docs ★Salesforce ★Facebook ★Discord ★Instagram ★TikTok ★Twitter ★Slack ★Telegram Previous work experience (CSR, etc) AT&T Lowe's Home Improvement (Customer service, and social media pages) Walmart Home Depot. Other jobs (Social medias, etc) Crypto runners social manager Satoshi runners moderator NFT headquarters discord moderator and social media manager Cyber sneakers bilingual moderator Cold Caller for Best GDR LLC Email Customer Service Agent for McClean Masterworks Appointment Setter for Lead Autopilot I have a vast amount of experience in retail, customer handling, social media, and call/chat/email support. I would love to be part of your project in order to achieve great things together ONLY available weekends from 9AM-6PM CDT