Hire the Best Hardware Troubleshooting Specialists
in the United States

With Upwork's rising talent and tech savvy freelancers, there are many freelancers to choose from. Whether you need break/fix tech support, network support or cyber security assessments. My profile is geared toward those who need fast and accurate work done. I have 8 years of IT experience ranging in helpdesk support, remote troubleshooting, network configurations, Printer issues, O365 configuration and troubleshooting, Google suite configuration and troubleshooting, and Cyber Security. I'm a Jack of all trades and love to build trust while providing quality support to my clients. I was even coined "The people person of IT" by one of my medical clients. The best part is I give free advice. If you feel you've reached your perfect IT specialist, please feel free to message me at any time. I have a quick response time.

Technical Support & System Troubleshooting: ✅IT Support Specialist experienced in cross‑platform troubleshooting, Windows configuration, performance diagnostics, and resolving hardware/software issues in fast‑paced environments. MSP, Virtualization & IT Operations: ✅Strong background supporting multi‑client MSP environments with expertise in VMware, Hyper‑V, IT Asset Management (ITAM), lifecycle tracking, and compliance documentation. SaaS, Enterprise Platforms & User Administration: ✅Skilled in managing SaaS ecosystems including Microsoft 365, Google Workspace, ticketing systems, and SAP user support—covering access management, collaboration tools, and cloud‑based application troubleshooting. Microsoft Identity & Device Management: ✅Skilled in Active Directory/Entra ID, Azure AD, Intune, Group Policy, user access control, MFA, Conditional Access, and tenant‑level administration. Microsoft 365 & Collaboration Tools: ✅Experienced with M365 apps including Exchange Online, Teams, OneDrive, Outlook, and SharePoint Online—covering site management, permissions, migrations, and user support. Windows & Automation Expertise: ✅Strong understanding of Windows Server roles (DNS, DHCP, domain services) with hands‑on experience in system troubleshooting and automation using PowerShell. Customer Services ✅Strong communication, documentation, and customer‑support skills, with a track record of improving workflows and creating knowledge‑base resources.

I’m an IT Support Specialist with real enterprise experience supporting healthcare systems, end users, and business environments. Currently working as a Clinical Support Analyst at NYC Health + Hospitals, I handle high-volume support including troubleshooting Microsoft 365, Outlook, Active Directory, VPN access, Epic-related workflows, and device issues for end users daily. I previously worked with IBM and Montefiore IT, managing 70+ tickets per day and resolving hardware, software, account, and network-related issues across large enterprise environments. What I can help you with: * Microsoft 365 setup and troubleshooting * Outlook email issues (sending/receiving, configuration) * Teams, OneDrive, and account-related issues * VPN and remote access support * Printer, WiFi, and general IT troubleshooting * User account setup and permissions (Active Directory) * Remote desktop and end-user support * QA/testing workflows and onboarding walkthroughs * Basic Shopify store support and ecommerce-related tasks I focus on fast, clear communication and solving issues efficiently so clients can get back to work quickly. Available for quick fixes, one-time projects, ongoing support, and remote troubleshooting engagements.

With over 25 years of experience in customer service, sales, and technical troubleshooting, I offer a unique perspective as a Web, App, and Product Troubleshooting Specialist. My career has been defined by a deep understanding of how users interact with technology—from the internal circuitry of a PC to the user interface of mobile Phones and application.

Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.

Looking for reliable remote IT support you can trust? I help businesses and teams stay productive by resolving tech issues quickly and providing dependable day-to-day support. With several years of hands-on experience in IT in different sectors, I bring a calm, solutions-focused approach to troubleshooting and user support. Whether it’s handling system glitches, improving workflows, or making sure everything runs smoothly behind the scenes, I’m here to make IT one less thing you have to worry about. I'm professional, responsive, and easy to work with — whether you're a solo business owner or part of a growing team. Let’s connect and see how I can support your team.