Hire the Best Hardware Troubleshooting Specialists
in the United States

I am an IT Support Specialist with over 10 years of experience in technical support and customer service. Throughout my career, I have provided remote technical assistance, resolved hardware and software issues, troubleshot network connectivity, VPN, Office 365, and Citrix environments, and consistently delivered excellent customer service. I am also CompTIA A+ certified and committed to continuous learning and professional growth. I have extensive customer support experience working with companies such as Optum, Concentrix, Convergys, Aegis, Collabera, and Qualfon, where I assisted customers through phone, email, and ticketing systems. I am experienced in handling high-volume support requests while maintaining professionalism, empathy, and a strong focus on resolving issues efficiently. I am available to work full-time, Monday through Friday (and weekends if needed), and I am located in Florida (Eastern Time Zone - EST/EDT). I have experience using enterprise ticketing systems and CRM platforms to manage customer requests, document issues, and provide timely follow-ups. I am also comfortable learning new live chat and email support tools quickly.

As an accomplished Automation and Controls Engineer with over 15 years of experience, I specialize in delivering customized PLC programming and automation solutions that enhance manufacturing processes across various industries, including pharmaceuticals, food and beverage, water/wastewater, and steel. My expertise encompasses a wide range of automation technologies and methodologies, including but not limited to: PLC Programming: Proficient in leading platforms such as Allen Bradley, Siemens, Automation Direct, and Mitsubishi, among others. HMI Design: Skilled in developing intuitive Human-Machine Interfaces using Allen Bradley, Siemens, Automation Direct, Ignition, and Interact X (Parker Hannifin). Data Collection and Management: Experienced in utilizing IBA-AG, Ignition, and SQL for effective data acquisition and analysis. Servo Programming: Competent in programming and integrating servo systems to optimize performance and precision. ISA/IEC 61131-3 Standards: Adhering to industry standards for programming to ensure reliability and maintainability of automation systems. Rockwell Certified Systems Integrator: Recognized for my expertise in Rockwell Automation solutions, providing clients with trusted integration services. I am dedicated to leveraging my extensive knowledge and experience to drive efficiency and innovation in automation projects, ensuring that clients achieve their operational goals.

I’m an IT Support Specialist with experience supporting enterprise environments, executives, and everyday users across a wide range of systems. I focus on providing clear, efficient solutions to technical problems—whether it’s a quick fix or a more involved issue. Core areas of support: • Microsoft 365 administration (Entra ID, Exchange, Teams) • Active Directory and user account management • Remote desktop support and troubleshooting • Device setup and configuration (Windows, macOS, mobile) • Printer, VPN, and connectivity issues • General IT support and diagnostics I’ve supported both large organizations and individual clients, which allows me to adapt quickly to different environments and needs. Open to contract, freelance, and short-term support work.

I'm a Computer Science graduate who loves to help people solve its problems, that's why I prefer working on the Help Desk or Desktop Support area, even networking if needed. I'm A+, Network+, Security+, Cloud+ and Server+ certified from CompTIA, also certified in Microsoft 365 and Azure, so I can help you regarding these cloud solutions and other issues I worked as an intern for the Social Security institute in my country, and really loved it. My next experience was working as a Walk-up Support Technician at the University of South Florida, helping students, faculty and staff at the library for 2 weeks Then I was permanently hired by the University of South Florida to work as a Service Desk Technician remotely. Here, I was able to help students, faculty and staff with even more issues since I was given training on Bomgar, the remote support software used at USF. I helped clients with networking issues, printing issues, Active Directory lockouts and more. For personal reasons I had to leave my position at USF, currently looking for a new position. Reach out to me if you need any IT help. I'm also an experience Wikipedia editor and can help you edit and rebuild your Wikipedia page. Finally, I also have experience as an IT instructor, having made 2 courses at Cybrary, a CompTIA Network+ course and a Tech+ course. If you need my help to prepare for a certification exam, please let me know

I help small businesses and individuals save time by automating routine IT tasks and providing reliable technical support. Ready to make your workflow more efficient? Let's connect and discuss your project. I'm new to UpWork, and am super excited to start helping! Please note that my current rate is not reflective of the effort I will provide. Your project will be my focus until delivery, and you'd be doing me a great service by being one of my first clients!

Experienced IT Technician | Microsoft 365, Networking, Remote Support I'm a Level 2 IT Support professional with over 7 years of experience in managing Microsoft 365 environments, troubleshooting complex networking issues, and delivering high-quality remote technical support. Core Skills: Microsoft 365 Administration (Exchange, Teams, SharePoint, Intune) VPN, DNS, DHCP, and Firewall configuration PowerShell scripting for automation Windows 10/11, Azure AD, Entra ID Remote support tools: AnyDesk, TeamViewer, Quick Assist I’ve worked with organizations from startups to enterprises, always focusing on fast issue resolution and detailed documentation. If you're looking for someone to step in and solve IT problems with little hand-holding — I’m your guy. Let's talk about how I can help keep your systems secure, optimized, and running smoothly