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Hi, I’m Aimee, an IT Support professional and Cybersecurity student with a background in customer service, administrative support, and technical troubleshooting. I help users resolve technical issues clearly, patiently, and efficiently. IT & Technical Support * Help Desk and Tier 1 user support * Software, login, connectivity, and basic hardware troubleshooting * Microsoft 365, Google Workspace, and Windows support * Email, chat, phone, and ticket-based customer support * Remote troubleshooting and step-by-step user guidance * Documentation, data entry, and account/file management Tools & Platforms Microsoft 365 | Windows | Google Workspace | Zendesk | Salesforce | HubSpot | Zoom | OneDrive | Google Drive | ClickUp | Trello | Asana I bring strong communication, problem-solving, and organizational skills to every project. I’m dependable, detail-oriented, quick to learn new systems, and comfortable supporting users remotely. I’m especially interested in Help Desk, Tier 1 IT Support, Technical Support, and entry-level cybersecurity opportunities where I can contribute while continuing to grow my technical experience. Let’s connect and discuss how I can support your team.

I am a seasoned IT and Audio-Visual Support Specialist with 8 years of experience helping organizations and executives solve complex technical challenges. My expertise spans executive-level technical support and event AV production (including live streaming and audio/video management). I’m also skilled in Microsoft Office 365 administration and certified in Digital Employee Experience (DEX) management with Nexthink. I have a proven track record of troubleshooting across Windows, Mac, and Android platforms and configuring network infrastructure to ensure smooth, high-quality virtual and in-person experiences. Whether I’m supporting a C-suite executive during a critical meeting or coordinating the tech for a company-wide virtual event, I deliver prompt, reliable service with a focus on minimizing downtime and maximizing user satisfaction. Expertise Highlights • Executive Technical Support: Provide white-glove IT support to C-level executives, ensuring prompt issue resolution and minimal downtime for business-critical operations. • Event AV Production: Lead end-to-end audio/visual production for corporate events and meetings (virtual and in-person), including live streaming, live sound and video management, and equipment configuration – delivering flawless, high-quality presentations and broadcasts. • Microsoft 365 Administration: Manage Office 365 (Microsoft 365) environments, including user accounts, Exchange Online, SharePoint, and Teams administration, to enable secure, efficient collaboration across organizations. • Nexthink & DEX Management: Leverage Nexthink expertise (certified in Digital Employee Experience) to proactively monitor and improve end-user IT experience through analytics and timely remediation, boosting employee productivity and satisfaction. • Cross-Platform Troubleshooting: Troubleshoot and resolve complex technical issues across Windows, macOS, and Android OS platforms – from software glitches to hardware and connectivity problems – to keep users up and running. • Network Infrastructure: Configure and support network infrastructure (routers, switches, Wi-Fi, VPNs), ensuring secure and reliable connectivity for remote and office environments. • Training & Stakeholder Collaboration: Conduct digital proficiency training for end-users and collaborate with stakeholders at all levels (from entry-level staff to senior leadership), translating technical jargon and aligning IT solutions with user needs. • Microsoft Suite & Identity Management: Offer expertise in the full Microsoft Office Suite (Word, Excel, PowerPoint, etc.) and manage Active Directory/Azure AD for robust identity and access management. • Additive Manufacturing (3D Printing): Utilize advanced 3D printing (additive manufacturing) technologies to design prototypes and innovative solutions, demonstrating adaptability with cutting-edge tech. Why Choose Me I pride myself on a client-focused approach: I communicate clearly, respond swiftly, and adapt to the needs of both technical and non-technical stakeholders. Whether I’m supporting an executive during a high-stakes meeting or troubleshooting an urgent network issue, I remain calm, proactive, and solutions-oriented. My goal is to ensure you and your team can work and collaborate without technical roadblocks. If you’re looking for reliable remote IT and AV support that guarantees smooth, high-quality experiences for your events and daily operations, let’s connect – I’m here to help your business succeed.

Greetings, Upwork community! I’m a certified technician with over 6 years of experience and a strong background in software, hardware, and networking. With a proven ability to adapt to complex computer systems and growing technical environments, I maintain a detail-oriented approach to problem-solving and communication. Whether you need technical troubleshooting, fully functional PC hardware to ensure 100% operational readiness, a full system optimization to minimize downtime, or help building robust network devices, I’m here to provide reliable, results-driven support.

Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.

FULL STACK, experienced and efficient Web Application Developer with a wide range of development skills to serve you. 💻 Client 🖥 Server ☁ Cloud With over 10+ years of Web Application Development experience working in both the private and public sector and with a Bachelor of Science (B.S.), Information Systems degree with an emphasis in Web Application Development, I have both the knowledge and experience to get your project successfully completed. HOW CAN I HELP WITH YOUR DEVELOPMENT NEEDS❓ I take great pride in re-factoring, strong debugging, and using problem-solving skills with a passion to solve complex business problems and deliver to you the very best and optimized solution for your project. ☑ Critical thinking and High level of communication ☑ Best Development Standards - SDLC, Code review, CI, Scrum 📋 PROFICIENT SKILL SETS 💻 Client Side: 🗹 HTML5, 🗹 CSS3, 🗹 AngularJS, 🗹 Jquery, 🗹 JavaScript 🗹 JSON, 🗹 XML 🖥 Server Side: 🗹 ASP.NET MVC 🗹 C# 🗹 T-SQL, 🗹 MSSQL 🗹 LINQ 🗹Web API 🗹Dapper, 🗹Entity Framework (Code-First, Database First) ☁ Cloud: 🗹Azure, 🗹 Azure Web Apps, 🗹 Azure SQL, 🗹 Azure Storage ★ Source Control: (Git) (Github, Bitbucket), Microsoft Team Services 🏫 Development Methodologies: ★ Separations of Concern, DRY, SOLID, KISS, Inversions of Control/Dependency Injection, TDD, MVC, and Multi-Layered Modular Designed Architecture. Please feel free to contact me to bounce back any ideas or questions you may have about how to complete your project. Thank you for your consideration. Brian Keith Davis

Results-oriented IT Professional with a strong foundation in programming languages like Python and C#. I excel in providing timely and effective technical support, utilizing my proficiency in command-line environments to efficiently troubleshoot and resolve issues. I am a quick learner and readily adapt to new technologies and applications within dynamic IT environments.