Hire the Best Managed Services Freelancers
in the United States

My name is Temidayo Frank Obasoyen. I am a Microsoft 365 Enterprise Administrator, Microsoft Security Administrator Associate, Messaging Administrator Associate, Microsoft Teams Administrator Associate, Azure Security Engineer Associate. I help organizations set up Microsoft 365 tenants and provide worldwide Microsoft 365 Technical Support to IT managers, IT directors, Head of IT, CTO, and CEOs of organizations globally. I support hybrid and cloud-only Microsoft 365 deployment for the following regions: EMEA, NOAM, and APGC clients. I have experience creating technical architecture documents and SOP creation for operation. I have experience work daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and help provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhere to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. I have a Windows 11 Pro PC with the latest updates installed, 16 GB RAM, Core i7, 500 GB HDD with no 3rd-party antivirus software installed and 11th generation. I am fluent in English and with excellent chat skills. I have a work environment conducive to the job (with internet speeds greater than 70 MBs). I have a decent headset/mic for customers to hear me. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Good understanding of DNS, Hybrid Email Routing, Email Tracking, SMTP/ Application Mail Relay, Backup and Restore, Disaster recovery concepts • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement large scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience on Migration Tools like Quest Migration or any other third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP)

Senior managed services expert with 20+ years of overall experience in IT and 15+ specifically in managed services. This experience bridges two areas: technical and internal operations. His technical experience focuses on leading senior technical work in all areas of SMB IT, with significant amounts of both project work and day-to-day technical support in addition to long-term IT strategy planning, account management, and consulting for MSP client base and MSPs in general. Technical experience is primarily but not only in Microsoft Windows Server and desktop operating systems, Active Directory and assorted common server roles, Office 365 and Exchange, Hyper-V and VMware virtualization, clustering and storage, Mimecast, Proofpoint and other email security platforms, identity management (SSO, MFA, SAML), the Azure platform, backup systems like Datto and Veeam, firewalls (SonicWALL, Sophos XTM and UTM plus some exposure to Fortigate and Palo Alto), Cisco and Cisco Meraki, Extreme Networking, Brocade, Ruckus, HP and Dell switching, Ubiquiti, and others. Chris also has significant experience and education in IT and information security in general. On the operational side, Chris's expertise includes comprehensive work in internal managed services operations, both building and expanding new and existing practices from start-ups to mature businesses. Specific areas of managed services experience aside from technical service delivery to clients includes, but is not limited to: service desk management and best practices, project management and scoping, team management and individual mentoring, reporting and dashboarding, data analytics, documentation and building or maintaining documentation repositories like IT Glue, process building and efficiency-focused strategic problem solving, internal toolset systems building and deployment, PSA/ticketing and RMMs of several vendors, and various security and management tools of many types and flavors. Chris has significant experience with EOS, Connectwise Manage and Autotask PSAs, Kaseya and Automate RMMs, Brightgauge, the entire Sophos Central product line, Auvik, Liongard, Perch, Carbon Black, Cisco Umbrella, and API integrations between all of these tools and others.

Technical Support & System Troubleshooting: ✅IT Support Specialist experienced in cross‑platform troubleshooting, Windows configuration, performance diagnostics, and resolving hardware/software issues in fast‑paced environments. MSP, Virtualization & IT Operations: ✅Strong background supporting multi‑client MSP environments with expertise in VMware, Hyper‑V, IT Asset Management (ITAM), lifecycle tracking, and compliance documentation. SaaS, Enterprise Platforms & User Administration: ✅Skilled in managing SaaS ecosystems including Microsoft 365, Google Workspace, ticketing systems, and SAP user support—covering access management, collaboration tools, and cloud‑based application troubleshooting. Microsoft Identity & Device Management: ✅Skilled in Active Directory/Entra ID, Azure AD, Intune, Group Policy, user access control, MFA, Conditional Access, and tenant‑level administration. Microsoft 365 & Collaboration Tools: ✅Experienced with M365 apps including Exchange Online, Teams, OneDrive, Outlook, and SharePoint Online—covering site management, permissions, migrations, and user support. Windows & Automation Expertise: ✅Strong understanding of Windows Server roles (DNS, DHCP, domain services) with hands‑on experience in system troubleshooting and automation using PowerShell. Customer Services ✅Strong communication, documentation, and customer‑support skills, with a track record of improving workflows and creating knowledge‑base resources.

Professional Overview I am a versatile virtual operations and administrative professional with over a decade of experience supporting nonprofits, government-funded programs, healthcare systems, and corporate environments. My background includes procurement, contract management, HR and recruiting support, AP/AR, data management, program administration, and high-volume customer service. I have successfully managed and supported large community programs—including rental assistance, youth worker well-being initiatives, workforce development services, and nonprofit program operations. My work ensures organizations stay compliant, organized, and running smoothly while improving service delivery for the people they serve. In addition to my operations work, I provide consulting services for nonprofits and small businesses, helping them streamline processes, create documentation, build financial systems, and ensure compliance with federal requirements such as 2 CFR 200. Clients appreciate my reliability, problem-solving skills, attention to detail, and ability to take ownership of complex tasks with minimal oversight. ⭐ What I Do (Virtually) Administrative & Operations Support Calendar, inbox & document management SOP development, workflow mapping & process improvement Program administration & reporting Project coordination across multiple teams HR support, onboarding and staff documentation Meeting minutes, summaries & executive support File digitization & records management Finance & Accounting Support Accounts Payable / Accounts Receivable Invoice processing, reconciliation & payment tracking Deposit logging, revenue tracking & expense alignment Financial file organization & audit readiness Budget tracking & federal reimbursement documentation Bill.com, QuickPay & similar systems Procurement, Contracts & Vendor Management RFP drafting, sourcing & competitive quote analysis Contract drafting, redlining & execution workflow Vendor onboarding & performance monitoring ERP purchasing workflows & procurement documentation Spend tracking, cost analysis & purchasing compliance Federal grant procurement support, including Uniform Guidance (2 CFR 200) Data & Systems Support Data entry, cleanup, verification & quality control CRM & ERP support, testing & workflow documentation System updates, user support & process mapping Report creation, dashboards & data summaries Customer Service & Communications High-volume call center operations & QA oversight Phone, email & chat-based customer support Issue resolution & escalation management Script writing, training materials & coaching Client service for government-funded and nonprofit programs ⭐ Program & Nonprofit Experience I bring extensive real-world experience managing and supporting programs that impact communities, including: Rental Assistance Programs Managed applications, documentation, eligibility reviews, vendor payments, and customer inquiries for high-demand housing support programs. Youth Worker Well-Being Initiatives Coordinated youth-focused program delivery, created workflows, monitored performance data, and supported partner organizations. Workforce Development & Community Programs Assisted with training programs, employer outreach, participant tracking, reporting, and service coordination. Nonprofit Consulting Helped organizations build systems for compliance, documentation, procurement, reimbursement, financial tracking, and operational efficiency. This background allows me to navigate complex, fast-moving environments with professionalism and accuracy. ⭐ Strengths & Skills Core Strengths Detail-oriented and accurate Highly organized and proactive Strong multitasker in high-volume environments Excellent written & verbal communication Skilled at breaking down complex processes Confidentiality-focused and dependable Specialized Skills Federal compliance (including 2 CFR 200) Contract drafting & procurement negotiation Subrecipient monitoring support Audit readiness & documentation review Workflow design & SOP creation Technical writing & meeting documentation Systems & Software ERP & Procurement: SAP, PeopleSoft, Agiloft, Microix, MIPPS Financial Platforms: Bill.com, QuickPay Productivity: Microsoft Office Suite, Google Workspace CRM & Call Center: Multiple CRM and support platforms Digital Tools: Adobe Sign, SharePoint, Workflow tools ⭐ How I Can Help You I provide reliable, high-quality virtual support that helps organizations: ✔ Stay organized and compliant ✔ Reduce administrative burden ✔ Improve financial accuracy ✔ Streamline purchasing and contract workflows ✔ Strengthen customer service and communication ✔ Enhance program operations ✔ Keep projects moving forward Whether you need daily operational support, financial processing, procurement and contract work, program administration, data entry, or customer service, I am here to make your workload lighter and your processes smoother.

I help law firms, construction companies, and professional services teams bring order to daily operations and project delivery using Microsoft 365 and AI. If your team lives in Outlook, Teams, and SharePoint but work still feels reactive, projects slip, and nothing talks to anything else, the issue is not effort. It is the absence of a connected system. Most teams are stuck in the same patterns. Email threads that should be tasks. Files scattered across three places. New clients that require manual setup from scratch. Disconnected tools that force your team to act as the connector between systems that should do that automatically. I build connected Microsoft 365 systems where operations run consistently, projects execute predictably, and AI handles the routing, risk flagging, and administrative work so your team focuses on delivery. What I Build 📌 Operational Systems That Run Consistently 🔹 Intake processes for clients, matters, jobs, or requests 🔹 Onboarding workflows that trigger automatically 🔹 Approvals, reviews, and handoffs built into the system 📌 Structured Project Management 🔹 Defined phases with clear ownership and deadlines 🔹 Automatic SharePoint folders and permissions on project creation 🔹 Templates that eliminate setup time and enforce consistency 📌 Connected Systems 🔹 CRM, email, project, and file systems linked into one flow 🔹 Projects and folders created automatically when work begins 🔹 Information entered once and used everywhere it is needed 📌 AI Agents for Intake, Routing, and Risk 🔹 Monitor email, forms, and documents for incoming work 🔹 Route and convert inputs into tasks with ownership and dates 🔹 Flag risk, overdue work, and missed handoffs before they become problems 🔹 Recommend next steps based on where work stands 📌 File and Permission Systems 🔹 Files organized by client, matter, or project automatically 🔹 Permissions applied on creation with no manual setup 🔹 Everything stays inside Microsoft 365 📌 Visibility Across Operations and Projects 🔹 What is on track, what is slipping, where risk exists 🔹 No spreadsheets or status meetings required How This Is Different ✅ Built for both operations and projects ✅ Connected workflows instead of isolated tools ✅ AI that acts on information, flags risk, and recommends next steps ✅ Designed around how professional services teams think Clients → Matters or Jobs → Tasks → Files ✅ Fully Microsoft 365 native using Teams, SharePoint, Outlook, and Copilot Studio Best Fit Clients ✔ Law firms managing matter workflows and daily operations ✔ Construction and specialty contractors running multiple jobs ✔ Consulting, accounting, and agency teams delivering client work ✔ Microsoft 365 first organizations tired of disconnected tools ✔ Teams that want AI working for them, not sitting unused Tools 🧩 Microsoft 365, Teams, SharePoint, Outlook 🧩 Power Automate 🧩 Copilot Studio for AI agent deployment 🧩 Power Apps when needed If you want operations and projects that run predictably inside Microsoft 365 with AI that drives execution before things slip, send a message and let’s build a system your team can rely on.​​​​​​​​​​​​​​​​

Hello, I'm Paul Kirungi—a certified and experienced Microsoft Technologies Administrator specializing in Office 365 environments. With certifications including MCSE, MCSA, and M365, I bring a deep understanding of Microsoft ecosystems to every project. While my primary focus is on Microsoft solutions, I also offer complementary expertise in Google Workspaces administration. What I Offer: Microsoft Office 365 Administration: I provide expert management and optimization of Office 365 environments, including user management, security settings, and troubleshooting for applications like Outlook, Teams, SharePoint, and OneDrive. EntraID & Security: Leveraging Microsoft EntraID, I ensure robust access controls and security configurations that safeguard your digital workspace while promoting seamless user experiences. Azure Cloud & Virtual Environments: I design, deploy, and maintain secure Azure Cloud infrastructures and virtual environments, enabling your organization to scale and support remote work effortlessly. Google Workspaces Administration: In addition to Microsoft technologies, I offer administrative support for Google Workspaces, ensuring effective collaboration and system efficiency when needed. Industry Experience: I have partnered with clients across various sectors—including Health Care, Legal, and Non-profit organizations—to deliver tailored IT solutions. My comprehensive approach ranges from initial setup to scaling remote operations, always with a focus on security, compliance, and operational excellence. Why Choose Me: Microsoft Expertise First: With a strong foundation in Microsoft technologies, I deliver solutions that prioritize security, efficiency, and scalability. Diverse Technical Skills: My dual expertise in both Microsoft and Google platforms allows for a versatile approach, addressing a broad spectrum of business needs. Proven Track Record: I am committed to providing clear communication, innovative problem-solving, and solutions that are customized to drive your organization’s success. Let’s collaborate to enhance your Microsoft environment and streamline your digital operations. Feel free to reach out to discuss how I can help your organization achieve its goals.