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Hi, I’m Tina — I have Over 25+ years of experience - Office Manager, Supply Chain Manager, Property Manager, Administrative & Executive Assistant, supporting business operations and working directly with executive leadership. I help busy professionals stay organized, manage workflows, and keep daily operations running smoothly. I am highly detail-oriented, reliable, and comfortable working independently in a fully remote environment as I have worked Fully Remote for the last 8-1/2 years with great professionalism. ◆ What I Can Help With: • Typing Accuracy 61WPM 98%Accuracy (Certification of achievement) • Email Management • Administrative & Executive support • Data entry & database management • Document formatting, proofreading & organization • Spreadsheet management & reporting • Customer & vendor communication • Medical Supply Distribution- Including Insurance Claims & Verifications • Internet research & task coordination • Website testing & usability feedback • Voice Recordings in English ◆ Why Work With Me: • 25+ years of Office & Medical Supply Chain Management experience • 25+ years Administrative & Operation support • 6+ years Property Management & Onsite Resident Management • 8+ years working remotely with strong time management • Clear, professional communication • Highly organized, detail-oriented & dependable • Able & willing to learn new systems • Reliable, proactive, and easy to work with I take pride in delivering accurate, high-quality work and making my clients’ day-to-day operations easier and more efficient. I'm available for immediate hire for full time & part time work. I have received all 5 Star Ratings for all Upwork Clients & have received multiple projects for the same clients. Thank you Tina Zigoures

My name is Temidayo Frank Obasoyen. I am a Microsoft 365 Enterprise Administrator, Microsoft Security Administrator Associate, Messaging Administrator Associate, Microsoft Teams Administrator Associate, Azure Security Engineer Associate. I help organizations set up Microsoft 365 tenants and provide worldwide Microsoft 365 Technical Support to IT managers, IT directors, Head of IT, CTO, and CEOs of organizations globally. I support hybrid and cloud-only Microsoft 365 deployment for the following regions: EMEA, NOAM, and APGC clients. I have experience creating technical architecture documents and SOP creation for operation. I have experience work daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and help provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhere to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. I have a Windows 11 Pro PC with the latest updates installed, 16 GB RAM, Core i7, 500 GB HDD with no 3rd-party antivirus software installed and 11th generation. I am fluent in English and with excellent chat skills. I have a work environment conducive to the job (with internet speeds greater than 70 MBs). I have a decent headset/mic for customers to hear me. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Good understanding of DNS, Hybrid Email Routing, Email Tracking, SMTP/ Application Mail Relay, Backup and Restore, Disaster recovery concepts • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement large scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience on Migration Tools like Quest Migration or any other third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP)

If you need someone reliable, organized, and truly committed to getting things done right - I'd love to work with you. Hi!! I'm Victoria, a bilingual (English/Spanish) administrative and accounting professional based in Atlanta, GA, with 10+ years of experience supporting U.S. and international companies across multiple industries. Over the years I've worked for major organizations like Ferrovial Group (one of the world's leading infrastructure companies) and Ford Motor Company, where I handled everything from full-cycle accounting and financial reporting to customer service, vendor coordination, and day-to-day administrative operations. More recently, I've been working as a Remote Virtual Assistant for eXp and Virtual Realty, managing calendars, client communications, CRM platforms, property listings, and document workflows, all remotely and independently. What I can help you with: - Virtual assistance & administrative support - Email, calendar & scheduling management - Data entry, record keeping & document organization - Customer service & client follow-up - Accounts payable/receivable & bookkeeping - Report preparation & spreadsheet management - CRM management (Follow Up Boss, and others) Tools & platforms I work with: Microsoft Office (Word, Excel, Outlook, Teams) · Google Workspace · Follow Up Boss · FMLS & GAMLS · Insite (Ferrovial) · IBM internal systems (Ford). I adapt quickly to new tools and systems, every company works differently, and I see that as part of the job, not a challenge. I'm available immediately, Monday through Friday during U.S. business hours, and flexible beyond that when needed. I believe good communication and the ability to adapt are the foundation of any successful working relationship. If that sounds like what you're looking for, let's talk! :)

1- Senior AI Engineer specializing in AI voice agents, OpenAI chatbots, OCR, Computer Vision and automated customer support systems. I build production-ready AI assistants that answer calls, handle chats, qualify leads, and integrate with CRMs. 2- Product Owner and Core Architect for AWS Bedrock–based enterprise solutions delivered as managed services. ThingSpace IoT AI Assistant, an enterprise AI platform deployed globally to support IoT operations and customer workflows for VERIZON communication worldwide. 3- Designed and implemented LLM-powered architectures using RAG, embeddings, vector databases, and fine-tuning techniques. Built enterprise AI tools including: o STAR – AI-driven incident intelligence framework that accelerates SRE ticket triage and resolution using historical JIRA data. o JenkinsGPT – LLM-driven DevOps automation assistant o Splunk AI Monitoring – Intelligent observability and anomaly detection integration o Architected secure Voice AI pipelines for automated customer interaction workflows. 4- MICROSOFT .NET ARCHITECT, React, Angular & Vue FULL-STACK developer for the healthcare, insurance and telecommunication, B2B SaaS products. Certified INSURANCE Full-Stack Developer from LOMA, SOCOTRA & FADATA Insurance providers I design AI call agents using Twilio, VAPI, Retell, and OpenAI — combining speech recognition, LLM reasoning, and text-to-speech to automate real customer interactions. Note: I build AI voice systems and conversational AI solutions. I do not provide voice acting or voice recording services. --- **What I Build** I help businesses automate customer support, lead qualification, and internal workflows using AI agents that can speak, listen, and respond intelligently. My systems handle real conversations across: • Phone calls • Websites • WhatsApp and SMS • CRM platforms --- **AI Voice Agents & Call Automation** • Twilio programmable voice AI agents • VAPI and Retell AI call assistants • Speech-to-text using Whisper or Deepgram • Text-to-speech using ElevenLabs or Amazon Polly • AI IVR systems and automated call flows • Real-time transcription and call analysis --- **AI Chatbots & Conversational Systems** • OpenAI and ChatGPT powered assistants • RAG chatbots using vector databases • Dialogflow CX and Voiceflow conversational flows • Website, WhatsApp, SMS, and Telegram chatbots • Multilingual AI assistants --- **AI Workflow Automation** • GPT-powered lead qualification systems • CRM integrations (GoHighLevel, Airtable, HubSpot) • Automated appointment booking • AI-powered customer support automation • API integrations and backend automation --- **Recent Systems I’ve Built** • AI voice support agent that answers calls, transcribes conversations with Whisper, and automatically logs data in a CRM • Healthcare triage chatbot for appointment scheduling and symptom assessment • Insurance AI assistant handling over 1,000 customer queries daily • Multilingual e-commerce chatbot with order tracking and live agent handoff • Company knowledge assistant using RAG and vector search for internal teams --- If you want to automate customer calls, support, or lead generation using AI voice agents or chatbots, I can help design and deploy a production-ready solution. Send a message and we can discuss your use case.

🚀 Are you looking to boost your team's productivity, streamline workflows, or secure your cloud infrastructure? I help businesses of all sizes get the most out of Microsoft 365. With over 7 years of experience, I specialize in delivering modern workplace solutions using the full Microsoft 365 suite - Exchange Online, SharePoint, Teams, OneDrive, Intune, and Power Platform (Power Automate, Power Apps). From tenant setup to security hardening, I provide end-to-end support tailored to your unique business needs.

As an MSP, Web Hosting Company (Aloye Computer Enterprises LLC), Microsoft Authorized Cloud Service Provider Partner, and Creator of a Complete Business Management Application for D365 CRM (ACE Service Tech App), I am uniquely positioned to provide you with comprehensive solutions and consulting for all your Technology needs. I am open 24/7 365. **ACE Business Management App for D365 CE available through Microsoft App Source by searching for ACE Business Management App Over 20 years of in-depth, hands on, experience in the information technology field. Over 20 years of in-depth, hands on, experience in managing all aspects of a small business including financials, credit, reporting, compliance, sales, marketing, support, research, and development. Specialties: * Technical Solution Design and Implementation * Business Process Modeling and Analysis * Enterprise Systems and Server Architecture * Business and Operations Management * Consulting & Project Management * Contract Negotiation * Multi-Vendor/Multi-Tier/Comprehensive Integrated Solutions Mr. Aloye has over 8 years of experience in Microsoft Dynamics 365/2011/2016 Development, SSRS Report Writing, and complete D365 End to End Solution Development. Mr. Aloye also owns the Copyright for the three complete illustrated works of literature listed below through his media arm, Aloye Media Enterprises LLC: * A Place for Me * Taken by the Wolf * Dinner With Lions and Lambs Mr. Aloye developed and owns the Aloye Geo-Processing Platform that powers the Geo capabilities used inside of Eternal Conquest - The Great War Video Game for iPhone, iPad, Android, Windows PC, and MacOS.