Hire the Best ServiceNow Freelancers
in the United States

Are project details slipping through the cracks, stakeholders unclear about next steps, or client updates taking too much time? I help consulting teams and growing businesses bring structure, visibility and accountability to Salesforce, ServiceNow and other technology projects. I am a certified project and CRM professional with hands-on experience coordinating complex implementations, managing client relationships, documenting risks and decisions, supporting testing and go-live, and turning technical information into clear executive and customer communication. Additionally, I also work as an accountability partner and coach. Struggling to get tasks done and on time? Hire me to body double, give regular reminder calls and/or keep track of the tasks you need to accomplish to get ahead. I’ve also got experience as a parenting coach, having raised four children to successfully adulthood myself. I understand the kind of support new mothers need in this challenging time of life.

SUMMARY Certified and accomplished ServiceNow Developer with 6+ years of proven experience designing, developing, and managing scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITAM, SPM, and CSM modules. Known for blending strong technical skills with business acumen to automate workflows, optimize service delivery, and improve customer and employee experiences. Deeply committed to continuous learning and leveraging emerging technologies to solve complex enterprise challenges. PROFESSIONAL SUMMARY ServiceNow Development and Administration * Strong hands-on experience in ServiceNow platform configuration and administration including core modules: Incident, Problem, Change, Knowledge, Request, CMDB, and SLA Management. * Proficient in scripting (JavaScript, Glide Script, Glide Ajax), Flow Designer, Business Rules, UI Policies, Script Includes, Scheduled Jobs, and Notifications. * Designed custom applications and automated workflows tailored to client requirements

Behind every creative person, every small and growing business, is an Alfred. There comes a point in the development of every business where if an organizational overhaul doesn't take place, scaling isn't possible. That's where I come in. You might know exactly what you want, or you might have a general sense of unease. Many business owners know there are things that can be done better, but they aren't sure where to start and don't have the time to figure it out. I've spent years honing a carefully curated (but extensive) list of skills by working with small business teams and as a freelancer. These various experiences have given me invaluable insights into different industries, processes, tools and departments. I've had my hands in dozens of different projects and this has allowed me to analyze businesses and develop custom solutions. I've also worked really hard to become acclimated to as much technology as possible. I'm certified in Asana, Notion, Make.com, Quickbooks, Trainual and Gorgias. I'm expert-level in Clickup, Trello, Monday, Processstreet, Jira, Confluence, Hubspot, Hubstaff, Harvest, Front, and many more. Some of my specialty areas include: - Day to day direct executive support, project management or operations management - Acting as team communication leader and project manager ensuring efficient information sharing - Process development - Analyzing, streamlining and automating workflows - Tool recommendations, data migration, set up and training - Financials (Quickbooks, data transfers, budgets, action plans) I am a certified Quickbooks Pro Advisor! I am certified to help you optimize your usage of Quickbooks. - I specialize in choosing, setting up and executing project management software. I am well versed in all major options. I am also an Asana Together Certified Pro and Notion Certified. - Developing, launching and leading initiatives regarding efficiency, organization, team building, marketing, hiring, and more. - Resource management including HR, payroll and employee engagement - Long term goal planning, and breaking down those goals into achievable projects with specific steps and due dates - Putting out fires, reducing bottlenecks, and keeping things from falling through the cracks Certified in: Asana, Notion, Gorgias, Make.com, Trainual and Quickbooks Experienced in: Airtable Calendly Canva Clickup Clockify Confluence Dubsado Etsy Google Data Studio Google Products Harvest Hector Hexnode Highlevel Hive Hootsuite Hubspot Hubstaff Insightly Loomly Monday.com Office/Microsoft Products Paymo Post Affiliate Pro Processstreet Reclaim Shopify Sortly Sunsama Todoist Trello Various form tools (google forms, tidyform, notionforms, etc.) Verious email marketing tools (Mailchimp, infusionsoft, constant contact, keap, etc.) WordPress Wrike Zendesk Zoho And even more industry specific software (NutriAdmin, ServiceNow, ConnectWise, etc.)

Upwork’s highest-rated and most successful ServiceNow architect and developer. I’d be happy to discuss how I can help bring your project to life! I’m available for development, coaching, consulting, and troubleshooting across the entire ServiceNow platform. What sets me apart is my deep platform expertise, strong software development background, and genuine commitment to clear communication and outstanding customer service. I focus on delivering practical, high-value solutions that drive real results. Expertise • Expert ITSM Architect & Developer • Expert Customer Service Management (CSM) Developer • Expert Client Software Delivery (CSD 2.0) • Expert Portal Developer • Highly skilled in Governance, Risk & Compliance (GRC), Workplace Service Delivery (WSD), Human Resources Service Delivery (HRSD), Employee Center implementation, Orchestration & Integration, Process Automation & Flows, and many other ServiceNow areas • Developed and published multiple applications to the ServiceNow Store that integrate ServiceNow with third-party hardware and software solutions to drive automation at scale. Background & Credentials With over 10 years of hands-on experience developing and architecting solutions on the ServiceNow platform and 8 years of consulting (both on and off the Upwork platform), I’ve helped organizations across industries modernize their workflows and maximize platform value. I’m a Certified System Administrator as well as CIS-DF, CIS-ITSM, and CIS-TPRM certified. My foundation also includes many years of broader software development in web and enterprise applications. I’ve managed teams of developers, testers, and project managers to successfully deliver complex, enterprise-level projects in industries such as technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to learning about your project and exploring how I can help deliver exceptional results! Lane Adams Button Down Software

• 18 years of IT experience with proven record providing excellent and consistent development and application support to multiple clients worldwide: Accenture, AT&T, FedEx, Panacea, Coforge and Central Bank of the Philippines • Completed ServiceNow Administration Fundamentals On Demand training (October 2022) • Working knowledge and familiar on ServiceNow workflows and forms. • Knowledgeable in managing User access on ServiceNow • Involved in activities like requirements gathering, design and development in ETL processes using Informatica Power Center. • Extensively worked on Data Extraction, Transformation and Loading with RDBMS, flat files, Excel, PDF and HTML files • Knowledge on UNIX scripting, cron jobs, alert monitoring tools and file system maintenance • Able to plan and implement server to server migration (EOSL) • Able to work on Windows and Unix / LINUX / AIX • Proficient in MS Office • Supervise 20 people for efficiency and success. • Has the ability to work on a fast-paced environment. • Works within and between teams knowledgeably and capably. • Highly proficient and creative at solving problems.

Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 30+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013. I currently juggle multiple roles, including ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 15 different ServiceNow instances. I also white label at multiple ServiceNow partner and customer firms as a ServiceNow Practice Director, Lead Developer, and Engagement Manager. I have integrated ServiceNow to ServiceNow using Service Bridge as an accredited implementor, designed, developed, documented and certified ServiceNow Store apps and implemented ITSM, CSM, ITAM, HAM, SAM and custom scoped apps from greenfield as well as brownfield as a solo operator and as part of large, multi-national project teams. In my prior corporate life, I ran IT Operations at a public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 staff nationally reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This role involved reporting up and down, to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within Performance Analytics, PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC