Hire the Best ServiceNow Freelancers
in the United States

Is your business struggling with platform backlogs, outdated website layouts, or technical workflows that just don't run smoothly? Let’s get your systems organized and efficient. I provide comprehensive technical and platform operations support, specializing in enterprise-level system administration and small-to-midsize business web development. Whether you need an ongoing administrator to manage your internal workflows or a reliable developer to design and optimize your web presence, I bridge the gap between technical complexity and practical business solutions. How I Can Support Your Business: ServiceNow Administration: Managing platform configurations, user access, custom workflows, and daily operational maintenance. WordPress & Web Design: Building clean, modern, and user-friendly layouts, customizing themes, managing plugins, and ensuring your site is fully responsive. Technical Operations: Troubleshooting system errors, streamlining digital processes, and ensuring data accuracy across your platforms. I pride myself on clear communication, prompt updates, and delivering clean, reliable work. Let’s connect to discuss how I can help streamline your next project!

Resourceful ServiceNow developer/admin with a personable demeanor and collegiate education. Adaptable in fast-paced environments, adeptly balancing teamwork with autonomy. Possesses strong analytical and problem-solving skills, alongside a keen eye for detail and organization. Natural leader committed to fostering motivation and excellence in teams.

SUMMARY Certified and accomplished ServiceNow Developer with 6+ years of proven experience designing, developing, and managing scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITAM, SPM, and CSM modules. Known for blending strong technical skills with business acumen to automate workflows, optimize service delivery, and improve customer and employee experiences. Deeply committed to continuous learning and leveraging emerging technologies to solve complex enterprise challenges. PROFESSIONAL SUMMARY ServiceNow Development and Administration * Strong hands-on experience in ServiceNow platform configuration and administration including core modules: Incident, Problem, Change, Knowledge, Request, CMDB, and SLA Management. * Proficient in scripting (JavaScript, Glide Script, Glide Ajax), Flow Designer, Business Rules, UI Policies, Script Includes, Scheduled Jobs, and Notifications. * Designed custom applications and automated workflows tailored to client requirements

Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Experienced implementor of Employee Service Center (ESC) - Experience in with Human Resources (HRSD) - Highly Skilled with - Governance Risk & Compliance (GRC), - Workplace Service Delivery (WSD), - Client Software Delivery (CSD 2.0), - Orchestration & Integration, - Process Automation & Flows, - and many other areas of ServiceNow - Developed applications published to the ServiceNow Store - Certified ServiceNow Administrator and Developer with over nine years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane Adams

Behind every creative person, every small and growing business, is an Alfred. There comes a point in the development of every business where if an organizational overhaul doesn't take place, scaling isn't possible. That's where I come in. You might know exactly what you want, or you might have a general sense of unease. Many business owners know there are things that can be done better, but they aren't sure where to start and don't have the time to figure it out. I've spent years honing a carefully curated (but extensive) list of skills by working with small business teams and as a freelancer. These various experiences have given me invaluable insights into different industries, processes, tools and departments. I've had my hands in dozens of different projects and this has allowed me to analyze businesses and develop custom solutions. I've also worked really hard to become acclimated to as much technology as possible. I'm certified in Asana, Notion, Make.com, Quickbooks, Trainual and Gorgias. I'm expert-level in Clickup, Trello, Monday, Processstreet, Jira, Confluence, Hubspot, Hubstaff, Harvest, Front, and many more. Some of my specialty areas include: - Day to day direct executive support, project management or operations management - Acting as team communication leader and project manager ensuring efficient information sharing - Process development - Analyzing, streamlining and automating workflows - Tool recommendations, data migration, set up and training - Financials (Quickbooks, data transfers, budgets, action plans) I am a certified Quickbooks Pro Advisor! I am certified to help you optimize your usage of Quickbooks. - I specialize in choosing, setting up and executing project management software. I am well versed in all major options. I am also an Asana Together Certified Pro and Notion Certified. - Developing, launching and leading initiatives regarding efficiency, organization, team building, marketing, hiring, and more. - Resource management including HR, payroll and employee engagement - Long term goal planning, and breaking down those goals into achievable projects with specific steps and due dates - Putting out fires, reducing bottlenecks, and keeping things from falling through the cracks Certified in: Asana, Notion, Gorgias, Make.com, Trainual and Quickbooks Experienced in: Airtable Calendly Canva Clickup Clockify Confluence Dubsado Etsy Google Data Studio Google Products Harvest Hector Hexnode Highlevel Hive Hootsuite Hubspot Hubstaff Insightly Loomly Monday.com Office/Microsoft Products Paymo Post Affiliate Pro Processstreet Reclaim Shopify Sortly Sunsama Todoist Trello Various form tools (google forms, tidyform, notionforms, etc.) Verious email marketing tools (Mailchimp, infusionsoft, constant contact, keap, etc.) WordPress Wrike Zendesk Zoho And even more industry specific software (NutriAdmin, ServiceNow, ConnectWise, etc.)

👋 Thanks for visiting my profile! I help startups and growing businesses build, launch, and scale SaaS products. As a Senior Fullstack & DevOps Engineer, I take ownership of the entire delivery lifecycle—from frontend development and backend architecture to cloud infrastructure, CI/CD, and production operations. Whether you're building a new MVP, adding complex features to an existing product, modernizing an existing platform, or scaling an application for growth, I can help turn requirements into reliable, production-ready software. Over the course of my career, I've worked on large-scale enterprise software, cloud-native platforms, observability systems, and operational tooling. I focus on building solutions that are maintainable, scalable, and designed for long-term growth. ### What I Can Help You Build 🚀 SaaS Products & Web Applications * End-to-end application development using React, Next.js, Spring Boot, Node.js, and Python. * MVP development for startups and founders. * Feature development, modernization, and performance optimization for existing products. * API design and integration with third-party services. ☁️ Cloud & DevOps * AWS architecture, deployment, and optimization. * CI/CD pipelines using GitHub Actions and Jenkins. * Docker and Kubernetes-based deployments. * Infrastructure as Code and automated environments. * Monitoring, observability, and production reliability improvements. 🔗 Integrations & Enterprise Automation * Payment gateways, authentication providers, and third-party APIs. * Event-driven architectures and workflow automation. * ServiceNow ITSM and ITOM implementations, integrations, and platform customization. * Enterprise platform integrations and operational tooling. * Business process automation and system orchestration. ### Why Clients Work With Me ✅ End-to-End Ownership — One engineer who can handle frontend, backend, cloud infrastructure, integrations, and deployment. ✅ Business-Focused Engineering — I focus on solving business problems, not just writing code. ✅ Scalable Architecture — Solutions are designed to support future growth and evolving requirements. ✅ Enterprise & Startup Experience — Comfortable building greenfield products as well as integrating with complex enterprise environments. ✅ Clear Communication — Regular updates, transparent timelines, and collaborative decision-making. ✅ Production-Ready Delivery — Clean code, documentation, testing, and maintainable systems. ### Core Technologies React • Next.js • Spring Boot • Node.js • Python • PostgreSQL • MongoDB • AWS • Docker • Kubernetes • GitHub Actions • Jenkins • ServiceNow ITSM/ITOM If you're looking for an engineer who can take a product from idea to production—and continue supporting it as it grows—I'd be happy to discuss your project.