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in the United States

Need reliable Tier 2 IT support aligned with U.S. hours? I am an ITIL 4 Foundation certified enterprise IT & application support specialist with 10+ years of experience supporting high volume SLA. I help businesses: Resolve ServiceNow tickets efficiently Manage user provisioning and access control Handled onboarding/off boarding securely Resolved VPN and remote connectivity issues Reduced recurring incidents through cause analysis I have supported enterprise workflow automation and document management systems while maintaining strong communication and service standards. I focus not just on closing tickets but preventing repeat issues. Available for ongoing contract support. Fully aligned with EST/PST time zones Let's strengten your IT operations.

Growing organizations often outpace their IT processes. As a Fractional IT Director and Microsoft 365 consultant, I help fix unclear ownership, inconsistent support, and stalled projects so your team runs smoothly. I combine hands-on technical execution with IT leadership experience, currently directing a multidisciplinary team supporting 200+ employees across 10+ locations, including regulated healthcare environments. Few consultants bring both the strategic and the technical side to the table. Here is how I can help: - Fractional IT leadership and technology planning - Microsoft 365 administration, assessment, and governance - ITSM, ticketing, service desk, and workflow improvements - Employee onboarding and offboarding process design - Identity, access, licensing, and account management - Technology and vendor evaluations - Contact center and business communication systems - IT policies, procedures, and documentation - Healthcare and other regulated technology environments - Practical, responsible adoption of AI tools Top Rated on Upwork with a 5-star client rating. Currently leading IT operations for a multi-site healthcare organization serving approximately 200 employees across more than 10 locations. If your IT operations need structure, stability, or a clear plan forward, send me a message and I will respond with practical next steps.

I am certified PMP, CISM, CGEIT, ITIL I have accumulated over 20 years of experience leading teams in IT Program Management, Cybersecurity, Governance, IT Strategy, Enterprise Architecture, Risk Management and Compliance programs, supporting the United States government agencies and Fortune 25 and affiliated organizations. Develop high valued technical reference architectures and security models such as Zero Trust Architecture, Identity Credentials and Access, Management, Trusted Interconnections to share data between partner organizations securely and regulatorily. I have developed over 2 dozens of security programs (security charter and policy design and promulgation), and in addition to their operationalization within FISMA, HIPAA/JAHCO, PCI DSS, SERPA, FERPA, UMMC security Framework for the United States Department of Defense, Department of Homeland Security, and many other private Fortune 25 organizations. I am offering the best in the industry at a very competitive rate. Perform roles as the primary lead in cybersecurity delivery engagements for a wide variety of clients. Subject matter expertise in emerging security and application architectural strategies. (Zero trust, DevSecOps, Microservices, IAM, Authentication, RBAC, containerization, cloud, Access Controls, Networks, etc.) Thought leader in security risk management programs with the ability to create unique risk and security control architecture with recommendations and requirements documentation for clients. Assess overall cybersecurity challenges within an environment, identify key strategic issues and advise on the best course of action, including recommendations and controls. Possess the ability to work in a client environment and develop a multitude of relationships with excellent communication skills. Develop and recommend plans to structure secure architectures, including network and systems infrastructure and tools. Understand the security interplay in the areas of application assurance, data classification, network security, and emerging IT trends and threats. Analyze and assess client-facing challenges, identify recommendations for solutions, and define a roadmap to implement such solutions successfully. Develop and deliver workshops in the areas of cybersecurity, compliance, and IAM to include but not be limited to security policy, process flows, workflows, entitlements, roles, and solution definitions. Develop reports and supporting presentations for both client and internal discussions with excellent communications skills that need to be demonstrated to internal and external teams. Lead and guide expert security team members to produce clear outcomes and results using industry best practices. Provide guidance and oversight to multiple customer projects.

Senior cybersecurity professional and veteran with a top-secret SCI eligible security clearance and over 20 years of proven experience. Possesses a comprehensive background in information security, information systems, the Risk Management Framework (RMF), and security assessments derived from the US Air Force, as a DoD civilian and working as a DoD contractor.

Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 30+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013. I currently juggle multiple roles, including ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 15 different ServiceNow instances. I also white label at multiple ServiceNow partner and customer firms as a ServiceNow Practice Director, Lead Developer, and Engagement Manager. I have integrated ServiceNow to ServiceNow using Service Bridge as an accredited implementor, designed, developed, documented and certified ServiceNow Store apps and implemented ITSM, CSM, ITAM, HAM, SAM and custom scoped apps from greenfield as well as brownfield as a solo operator and as part of large, multi-national project teams. In my prior corporate life, I ran IT Operations at a public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 staff nationally reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This role involved reporting up and down, to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within Performance Analytics, PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC

I’m a remote IT Systems Engineer and Cloud Support Specialist with 8+ years of hands-on experience supporting small businesses, startups, and MSP clients. I specialize in Microsoft 365, DNS/email deliverability, and cross-platform cloud environments (AWS, Azure, Google Cloud). I’m certified in: ✅ CompTIA A+, ITIL v3 Foundation ✅ Microsoft Azure Fundamentals (AZ-900) ✅ AWS Solutions Architect Associate ✅ Google Cloud Associate Cloud Engineer ✅ HashiCorp Terraform Associate ⚙️ What I Can Help With: Microsoft 365 Admin – Setup, migrations, Intune, Exchange, Teams Voice, SharePoint Remote IT Support – Helpdesk, onboarding/offboarding, device & user management Cloud & Email Deliverability – DNS (SPF/DKIM/DMARC), Google/AWS WorkMail, MTA tools Systems & Security – Windows Server, Active Directory, BitLocker, Group Policy Automation & Documentation – SOPs, scripting, secure access workflows (PowerShell, Terraform) 💡 Why Clients Choose Me: 🔒 Security-first mindset with compliance awareness (HIPAA, SOC, etc.) 📞 Clear communicator — no jargon, just results ⚡ Fast, reliable, and flexible support — part-time, project-based, or ad hoc Whether you need email fixed, your Microsoft tenant streamlined, or reliable IT support, I’m ready to jump in and solve problems fast. Let’s work together — send me a message and let’s simplify your IT.