Hire the Best ITIL Specialists
in the United States

I am certified PMP, CISM, CGEIT, ITIL I have accumulated over 20 years of experience leading teams in IT Program Management, Cybersecurity, Governance, IT Strategy, Enterprise Architecture, Risk Management and Compliance programs, supporting the United States government agencies and Fortune 25 and affiliated organizations. Develop high valued technical reference architectures and security models such as Zero Trust Architecture, Identity Credentials and Access, Management, Trusted Interconnections to share data between partner organizations securely and regulatorily. I have developed over 2 dozens of security programs (security charter and policy design and promulgation), and in addition to their operationalization within FISMA, HIPAA/JAHCO, PCI DSS, SERPA, FERPA, UMMC security Framework for the United States Department of Defense, Department of Homeland Security, and many other private Fortune 25 organizations. I am offering the best in the industry at a very competitive rate. Perform roles as the primary lead in cybersecurity delivery engagements for a wide variety of clients. Subject matter expertise in emerging security and application architectural strategies. (Zero trust, DevSecOps, Microservices, IAM, Authentication, RBAC, containerization, cloud, Access Controls, Networks, etc.) Thought leader in security risk management programs with the ability to create unique risk and security control architecture with recommendations and requirements documentation for clients. Assess overall cybersecurity challenges within an environment, identify key strategic issues and advise on the best course of action, including recommendations and controls. Possess the ability to work in a client environment and develop a multitude of relationships with excellent communication skills. Develop and recommend plans to structure secure architectures, including network and systems infrastructure and tools. Understand the security interplay in the areas of application assurance, data classification, network security, and emerging IT trends and threats. Analyze and assess client-facing challenges, identify recommendations for solutions, and define a roadmap to implement such solutions successfully. Develop and deliver workshops in the areas of cybersecurity, compliance, and IAM to include but not be limited to security policy, process flows, workflows, entitlements, roles, and solution definitions. Develop reports and supporting presentations for both client and internal discussions with excellent communications skills that need to be demonstrated to internal and external teams. Lead and guide expert security team members to produce clear outcomes and results using industry best practices. Provide guidance and oversight to multiple customer projects.

I’m a remote IT Systems Administrator and Cloud Support Specialist with 8+ years of hands-on experience supporting small businesses, startups, and MSP clients. I specialize in Microsoft 365, DNS/email deliverability, and cross-platform cloud environments (AWS, Azure, Google Cloud). I’m certified in: ✅ CompTIA A+, ITIL v3 Foundation ✅ Microsoft Azure Fundamentals (AZ-900) ✅ AWS Solutions Architect Associate ✅ Google Cloud Associate Cloud Engineer ✅ HashiCorp Terraform Associate ⚙️ What I Can Help With: Microsoft 365 Admin – Setup, migrations, Intune, Exchange, Teams Voice, SharePoint Remote IT Support – Helpdesk, onboarding/offboarding, device & user management Cloud & Email Deliverability – DNS (SPF/DKIM/DMARC), Google/AWS WorkMail, MTA tools Systems & Security – Windows Server, Active Directory, BitLocker, Group Policy Automation & Documentation – SOPs, scripting, secure access workflows (PowerShell, Terraform) 💡 Why Clients Choose Me: 🔒 Security-first mindset with compliance awareness (HIPAA, SOC, etc.) 📞 Clear communicator — no jargon, just results ⚡ Fast, reliable, and flexible support — part-time, project-based, or ad hoc Whether you need email fixed, your Microsoft tenant streamlined, or reliable IT support, I’m ready to jump in and solve problems fast. Let’s work together — send me a message and let’s simplify your IT.

Most writers research your industry. I lived in it. Twenty-five years inside enterprise IT, healthcare logistics, service management, ecommerce, and professional services means I don't need a briefing document to understand your world. I know the problems, the jargon worth keeping, and the jargon worth killing. I write content that does its job — clearly, directly, and without the usual corporate padding. That means blog posts that don't put people to sleep, technical documentation that actually gets read, and copy that sounds like a human wrote it. What I bring to every project: Substance over style. I lead with what matters. No warmup paragraphs, no throat-clearing. Technical range. I can go from a C-suite white paper to end-user documentation and keep both readable. Real-world perspective. My background informs the writing. Nuance doesn't get lost in translation. Clean edits, fast turnarounds. I don't need hand-holding and I don't miss deadlines. If you need someone who can match your brand voice without losing clarity — or help you find a voice worth having — let's talk. What I Write Long-form content: white papers, case studies, thought leadership articles Technical documentation: user guides, process docs, SOPs, knowledge base content Blog posts and editorial content Website copy and landing pages Email campaigns and newsletters Proposals and business communications Industries Enterprise IT · Healthcare Logistics · Service Management · Ecommerce · Professional Services A Note on Working Together I ask good questions upfront so I'm not guessing halfway through. I'll tell you if something isn't working — and why. I adapt to your brand voice without watering down the message. What I don't do: fluffy content stuffed with buzzwords, AI-flavored filler, or writing that sounds like it was assembled by committee. Good writing is specific. Let's make yours specific to you.

Technical Support & System Troubleshooting: ✅IT Support Specialist experienced in cross‑platform troubleshooting, Windows configuration, performance diagnostics, and resolving hardware/software issues in fast‑paced environments. MSP, Virtualization & IT Operations: ✅Strong background supporting multi‑client MSP environments with expertise in VMware, Hyper‑V, IT Asset Management (ITAM), lifecycle tracking, and compliance documentation. SaaS, Enterprise Platforms & User Administration: ✅Skilled in managing SaaS ecosystems including Microsoft 365, Google Workspace, ticketing systems, and SAP user support—covering access management, collaboration tools, and cloud‑based application troubleshooting. Microsoft Identity & Device Management: ✅Skilled in Active Directory/Entra ID, Azure AD, Intune, Group Policy, user access control, MFA, Conditional Access, and tenant‑level administration. Microsoft 365 & Collaboration Tools: ✅Experienced with M365 apps including Exchange Online, Teams, OneDrive, Outlook, and SharePoint Online—covering site management, permissions, migrations, and user support. Windows & Automation Expertise: ✅Strong understanding of Windows Server roles (DNS, DHCP, domain services) with hands‑on experience in system troubleshooting and automation using PowerShell. Customer Services ✅Strong communication, documentation, and customer‑support skills, with a track record of improving workflows and creating knowledge‑base resources.

Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 30+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013. I currently juggle multiple roles, including ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 15 different ServiceNow instances. I also white label at multiple ServiceNow partner and customer firms as a ServiceNow Practice Director, Lead Developer, and Engagement Manager. I have integrated ServiceNow to ServiceNow using Service Bridge as an accredited implementor, designed, developed, documented and certified ServiceNow Store apps and implemented ITSM, CSM, ITAM, HAM, SAM and custom scoped apps from greenfield as well as brownfield as a solo operator and as part of large, multi-national project teams. In my prior corporate life, I ran IT Operations at a public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 staff nationally reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This role involved reporting up and down, to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within Performance Analytics, PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC

Experienced Technical Support Engineer and SEO-focused technical writer helping businesses keep their systems running smoothly while publishing clear, search-optimized content that actually gets results. With several years of hands-on support experience, I troubleshoot software, hardware, SaaS, and infrastructure issues, document root causes, and turn complex technical problems into simple, actionable steps for end users and teams.​ Beyond support, I specialize in documentation and blog content: user guides, knowledge base articles, how-to tutorials, SOPs, and SEO blog posts that are well-structured, easy to follow, and aligned with your brand and target keywords. Every project is handled with strong attention to detail, professional communication, and a strict focus on meeting deadlines without compromising quality.​ If you need a reliable partner who can both solve technical issues and create high-quality, SEO-friendly documentation or blog content, let’s work together—send your project details, and you’ll get dedicated, on-time delivery every time.