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AI Product & Operations Consultant I help startups and companies integrate generative AI, build scalable operations, and ship products that users love. BACKGROUND: - 13+ years building AI-enabled products and operational systems - Shipped consumer products, internal operations platforms, and safety systems - Built AI products using Claude API with rigorous evaluation frameworks - Scaled operations 5x through process automation and strategic planning - Led complex cross-functional launches across regulated and consumer domains WHAT I OFFER: ✓ AI Integration Strategy Where and how to use Claude/ChatGPT in your product or operations Examples: automated workflows, AI agents, intelligent systems ✓ Product Requirements & Architecture From problem → requirements → technical spec → launch plan Examples: launched app in 5 months, managed $100M+ regulated product ✓ Operations Optimization Workflow automation, process design, scaling from 0 to 100 Examples: scaled business 5x, reduced manual work 60% ✓ Go-to-Market & Product Strategy Launch planning, messaging, adoption metrics, iteration Examples: grew bookings from <10 to 100/month, 5x ROI on marketing RECENT EXAMPLES: - Guardian: Built AI child-safety detection system with precision/recall evaluation framework (100% accuracy on test set) - SugaMama: Designed operations platform automating forecasting, staffing, inventory — scaled 5x - KnowSugar: Launched iOS/Android health app in 5 months with team of 2 I work best with: - Startups wanting to integrate AI smartly - Product teams needing strategy guidance - Operations leaders scaling processes - Founders building new products fast Hourly or project-based. Available to start immediately.

Hello! I’m Sophia Khan, a Reputation Management Specialist focused on helping businesses strengthen and protect their online presence across platforms such as Google Business Profile, Yelp, Trustpilot, TripAdvisor, and Glassdoor. ⭐ Overview of My Work I support businesses in maintaining a positive public image through structured reputation strategies, clear communication, and responsible handling of customer feedback. My approach is always professional, transparent, and aligned with platform guidelines. ✅ Services I Provide 🔹 Reputation Monitoring & Insights I track reviews across multiple platforms to identify trends and highlight concerns that may affect your business perception. I also provide detailed feedback analysis to help you understand customer sentiment and improve overall experience. 🔹 Negative Feedback Handling I review and identify feedback that may fall under policy concerns such as misleading claims or inappropriate content. I guide businesses on how to properly report such cases through official channels with the right supporting details. 🔹 Platform Support Assistance with Google Business Profile, Shopify-related reputation concerns, and other major review platforms. 🔹 Ethical Practices Only I follow strict professional standards in all work: No fake reviews No manipulation No misleading practices Only policy-compliant reputation management methods ⭐ Experience I bring over 6 years of experience in Business Reputation Management, working with a wide range of industries and platforms. ✌ Recognized for delivering consistent, professional reputation solutions focused on long-term results. ⭐ Core Expertise ✔ Google Business Profile Management ✔ Facebook Reputation Support ✔ Trustpilot and Glassdoor Review Handling ✔ Sitejabber and BBB Monitoring ✔ Yellowpages and Manta Listings ✔ Directory and Local Platform Reputation Support 🛠 Platforms Covered Google Maps Google Business Profile Trustpilot TripAdvisor Glassdoor Sitejabber Facebook Thumbtack HomeAdvisor Yellowpages Manta 📩 Let’s Connect If your business is facing challenges with public feedback or needs structured reputation support, I can help you handle it in a professional and compliant way. Feel free to reach out. I can review your situation and suggest a practical approach based on your goals. #YelpReviews #YelpRatings #YelpFeedback #RemoveYelpReviews #YelpReviewRemoval #FlagYelpReview #ReportYelpReview #YelpBusiness #CustomerExperience #ReviewManagement #OnlineReputation #BusinessReputation #ReputationRepair #ClientFeedback #LocalBusinessSupport #NegativeReviewRemoval #DeleteFakeReviews #CleanYourReputation #Trustpilot #TrustpilotReviews #TrustpilotRating #RemoveTrustpilotReviews #TrustpilotReviewRemoval #ReportTrustpilotReview #VerifiedReviews #BusinessReviews #BrandReputation #OnlineReputation #ReputationManagement #ReviewCleanup #FakeReviewRemoval #DeleteNegativeReviews #CustomerVoice #TripAdvisor #TripAdvisorReviews #TravelReviews #RemoveTripAdvisorReviews #TripAdvisorReviewRemoval #ReportTripAdvisorReview #HotelReviews #RestaurantReviews #TourismFeedback #TravelerExperience #OnlineReputationRepair #ReputationManagement #FakeReviewAlert #CleanReputation #NegativeReviewRemoval #TravelBusinessSupport #Glassdoor #GlassdoorReviews #EmployeeReviews #RemoveGlassdoorReviews #GlassdoorReviewRemoval #ReportGlassdoorReview #WorkplaceCulture #EmployeeExperience #CompanyRatings #EmployerBranding #OnlineReputation #ReputationRepair #FakeEmployeeReviews #NegativeReviewCleanup #WorkplaceTransparency #GoogleReviews #GoogleRatings #GoogleBusinessProfile #GBPreviews #RemoveGoogleReviews #GoogleReviewRemoval #ReportGoogleReview #FlagGoogleReview #DeleteGoogleReview #FakeGoogleReviews #ReputationManagement #OnlineReputationRepair #BusinessReputation #ReviewManagement #NegativeReviewRemoval #CustomerExperience #SmallBusinessSupport #ReputationCleanup

Hello! I’m a Reputation Management Specialist focused on helping businesses strengthen and protect their online presence across platforms such as Google Business Profile, Yelp, Trustpilot, TripAdvisor, and Glassdoor. ⭐ Overview of My Work I support businesses in maintaining a positive public image through structured reputation strategies, clear communication, and responsible handling of customer feedback. My approach is always professional, transparent, and aligned with platform guidelines. ✅ Services I Provide 🔹 Reputation Monitoring & Insights I track reviews across multiple platforms to identify trends and highlight concerns that may affect your business perception. I also provide detailed feedback analysis to help you understand customer sentiment and improve overall experience. 🔹 Negative Feedback Handling I review and identify feedback that may fall under policy concerns such as misleading claims or inappropriate content. I guide businesses on how to properly report such cases through official channels with the right supporting details. 🔹 Platform Support Assistance with Google Business Profile, Shopify-related reputation concerns, and other major review platforms. 🔹 Ethical Practices Only I follow strict professional standards in all work: No fake reviews No manipulation No misleading practices Only policy-compliant reputation management methods ⭐ Experience I bring over 6 years of experience in Business Reputation Management, working with a wide range of industries and platforms. ✌ Recognized for delivering consistent, professional reputation solutions focused on long-term results. ⭐ Core Expertise ✔ Google Business Profile Management ✔ Facebook Reputation Support ✔ Trustpilot and Glassdoor Review Handling ✔ Sitejabber and BBB Monitoring ✔ Yellowpages and Manta Listings ✔ Directory and Local Platform Reputation Support 🛠 Platforms Covered Google Maps Google Business Profile Trustpilot TripAdvisor Glassdoor Sitejabber Facebook Thumbtack HomeAdvisor Yellowpages Manta 📩 Let’s Connect If your business is facing challenges with public feedback or needs structured reputation support, I can help you handle it in a professional and compliant way. Feel free to reach out. I can review your situation and suggest a practical approach based on your goals. #YelpReviews #YelpRatings #YelpFeedback #RemoveYelpReviews #YelpReviewRemoval #FlagYelpReview #ReportYelpReview #YelpBusiness #CustomerExperience #ReviewManagement #OnlineReputation #BusinessReputation #ReputationRepair #ClientFeedback #LocalBusinessSupport #NegativeReviewRemoval #DeleteFakeReviews #CleanYourReputation #Trustpilot #TrustpilotReviews #TrustpilotRating #RemoveTrustpilotReviews #TrustpilotReviewRemoval #ReportTrustpilotReview #VerifiedReviews #BusinessReviews #BrandReputation #OnlineReputation #ReputationManagement #ReviewCleanup #FakeReviewRemoval #DeleteNegativeReviews #CustomerVoice #TripAdvisor #TripAdvisorReviews #TravelReviews #RemoveTripAdvisorReviews #TripAdvisorReviewRemoval #ReportTripAdvisorReview #HotelReviews #RestaurantReviews #TourismFeedback #TravelerExperience #OnlineReputationRepair #ReputationManagement #FakeReviewAlert #CleanReputation #NegativeReviewRemoval #TravelBusinessSupport #Glassdoor #GlassdoorReviews #EmployeeReviews #RemoveGlassdoorReviews #GlassdoorReviewRemoval #ReportGlassdoorReview #WorkplaceCulture #EmployeeExperience #CompanyRatings #EmployerBranding #OnlineReputation #ReputationRepair #FakeEmployeeReviews #NegativeReviewCleanup #WorkplaceTransparency #GoogleReviews #GoogleRatings #GoogleBusinessProfile #GBPreviews #RemoveGoogleReviews #GoogleReviewRemoval #ReportGoogleReview #FlagGoogleReview #DeleteGoogleReview #FakeGoogleReviews #ReputationManagement #OnlineReputationRepair #BusinessReputation #ReviewManagement #NegativeReviewRemoval #CustomerExperience #SmallBusinessSupport #ReputationCleanup

i took my family's restaurant from a 4.4 to a 4.8 rating with over 300 reviews using a review generation system i built from scratch. that result became the foundation for evaris digital, the agency i now run helping local business owners get found and chosen online. small business owners often face a similar problem: they show up on google search and maps, but not in a way that gets them chosen. inconsistent reviews, an outdated profile, or a website that doesn't convert can quietly cost thousands in missed customers, even when the business itself is great. as a digital marketer specializing in reputation management, google business profile optimization, and website builds for local businesses, i fix exactly that. i work at the intersection of technology and small business operations, which means i'm not just running campaigns, i'm building the systems (websites, automation, review generation, local seo) that keep bringing customers back long after the project ends. google business profile optimization: i improve visibility and rankings through profile cleanup, review generation, and local seo so you show up when it matters. website design: i build fast, conversion-focused websites tailored to your business, not templates. reputation management: i design systems that turn happy customers into consistent 5-star reviews. crm and automation: i set up follow-up and outreach systems so no lead falls through the cracks. data-driven optimization: i track what's working and adjust so your investment keeps paying off. i'm an information systems student at ohio state's fisher college of business, and i built this agency while still in school, which means i bring real accountability and hustle to every project, not just theory. enough about me. let's talk about your business, and how we can get you more customers who actually convert.

I optimize Google Business Profiles and build review systems that get local businesses ranking in the map pack and chosen by the customers who find them there. Twenty years in reputation and local search. I started in 2006 building a review generation platform after noticing a pattern across our marketing clients: the ones with the strongest review profiles outperformed everyone else, no matter what they spent on SEO, PPC, or web design. Since 2011, I've run my own practice built on that idea, working with healthcare, dental, wellness, automotive, and home services businesses. Recent work on Upwork: recovered suspended GBP listings and restored map pack visibility, ran a review fraud investigation that cleared spam attacks in a restricted industry, and managed ongoing GBP and review operations for multi-location businesses. What I do: GBP optimization and category strategy. Suspension recovery and reinstatement appeals. Google Knowledge Panel creation. Citation building and NAP cleanup across directories. Review generation systems that run on their own. Response management. Review spam and policy violation removal. Most freelancers treat reviews and GBP as separate one-off tasks. I build them as one system, so your profile, your review velocity, and your local rankings reinforce each other instead of needing constant manual fixes. I work with single-location businesses that need to show up locally, and multi-location operators who need consistency across every listing. If your GBP is suspended, buried in the map pack, or bleeding trust from reviews you can't get ahead of, send me a message and tell me what's going on.

AI Visibility, SEO & Digital Marketing Manager | Social Media, WordPress & Marketing Operations Most businesses don't need another freelancer completing random marketing tasks. They need someone who can see the bigger picture, create a strategy, coordinate execution, and help them improve visibility, trust, and lead generation across multiple channels. For more than 15 years, I have helped businesses improve their online presence through digital marketing, social media management, SEO, website development, content marketing, and operational support. Today, I help businesses adapt to both traditional search engines and the growing influence of AI-powered discovery platforms such as ChatGPT, Gemini, Claude, and other AI search tools. My background combines hands-on marketing execution with business operations and team management. As a business owner myself, I understand the challenges of balancing growth, limited resources, competing priorities, and the constant changes in digital marketing. I focus on creating practical systems that help businesses stay visible, organized, and positioned for long-term success. I have worked with businesses across a variety of industries including hospitality, restaurants, real estate, medical and dental practices, home services, professional services, tourism, and local businesses. My expertise includes: • Digital Marketing Strategy • Social Media Marketing & Content Management • SEO (On-Page, Off-Page & Local SEO) • AI Visibility & AI Discoverability • WordPress Website Development & Management • Content Marketing & Blogging • Google Business Profile Optimization • Lead Generation Support • Facebook & Google Advertising Support • YouTube Content Strategy • Marketing Systems & Workflow Development • Team Coordination & Vendor Management • Marketing Operations & Project Management In addition to marketing execution, I often serve as a central point of coordination between business owners, virtual assistants, content creators, designers, developers, and other service providers. This allows projects to move forward efficiently while maintaining consistency across all marketing channels. What makes my approach different is that I focus on visibility first. Many businesses invest in ads, social media, or SEO without first establishing a strong foundation. I help clients create clear messaging, consistent branding, optimized content, and strong online signals that improve how their business is understood by both people and search platforms. Today's customers are no longer searching only on Google. They are increasingly asking AI tools for recommendations, service providers, local businesses, and answers to their questions. Businesses that create clear, authoritative, and well-structured content are more likely to be discovered in both traditional and AI-driven search environments. Whether you need help managing ongoing marketing activities, improving your website, increasing visibility, supporting your team, or developing a long-term digital marketing strategy, I bring a practical, business-focused approach designed to help you achieve measurable results. I am fluent in English and Spanish and have experience working with clients and teams across multiple countries and industries. My goal is simple: to become a trusted long-term partner who helps your business grow through clear communication, dependable execution, and effective marketing systems. If you're looking for someone who can combine marketing strategy, operations, team coordination, SEO, social media, WordPress, and AI visibility into one cohesive approach, I'd love to discuss how I can help.