Hire the Best Ticketing systems Freelancers
in the United States

My Upwork profile proves my reliability and credibility - a Top Rated Plus freelancer with 20,000+ hours worked. I've been using Zendesk from my first Upwork (then, oDesk) job until now. I also have experience using Help Scout, Slack, Jira, LiveChat, Shopify, WooCommerce, Eventbrite, Google applications and more. I'd be happy to be your partner in making an impact on customer service. I have worked for a craft beer company, a swimwear company, a general online store, a ticket reseller, an events company and a crowdfunding platform as Email Support, Virtual Assistant, Live Chat Operator, and Crowdfunding Strategist. All of these helped me grow in the Customer Service field. I'm a very hardworking individual, dedicated, goal-driven, and result-oriented with a keen eye to detail. My aim is to help my client achieve 'our' business goals through efficient and quality services.

Are you looking for an empathetic problem-solver? Are you looking for someone with a passion for Customer and Operations Support with a strong belief in satisfaction? Are you looking for someone to lead and support your Customer Support team with an abundance mindset? Then add me and my 15+ years of dedicated experience in Customer Service and Support, and IT/help desk support to your team! Are you looking for someone who is -Saas Expert ~Committed to Service ~A Master's-Level Professional ~A Work From Home expert ~Tech-savvy ~Self-motivated ~Ambitious -De-escalation -Leadership -Retail I'm looking for a client who could use a Unicorn! I excel in providing top-notch customer service and troubleshooting technical issues using platforms like Zendesk. With a strong track record, I efficiently resolve complex customer concerns, collaborate with teams, and ensure prompt solutions. I'm dedicated to guiding both customers and agents through challenges and contributing to operational procedures.

Operations Support and Workflow Reliability Specialist | Customer Support, Data Accuracy, and Daily Operations I help businesses keep their operations running smoothly by taking care of the tasks, communication, and data that support their day to day work. I have more than 10 years of experience in customer service, technical support, and administrative operations, and I focus on creating clean, consistent, and reliable workflows that make life easier for the teams I support. For the past five years, I have worked fully remote and supported clients across different time zones. I am used to handling busy inboxes, ticket systems, and ongoing operational tasks that require accuracy, structure, and steady follow through. My strength is taking recurring or messy tasks and turning them into clear, organized, repeatable processes. I have a Bachelor’s degree in Business with a focus on IT Management, an MBA, and a CompTIA Network Plus certification. This helps me understand both the technical and business sides of the work, and it allows me to support tools, systems, and data with confidence. What I can help with Managing customer support workflows through email, ticketing systems, and platforms like Zendesk Organizing and maintaining clean and accurate data in spreadsheets and internal systems Keeping inboxes and communication channels structured so nothing gets missed Standardizing recurring tasks and documentation for consistency Supporting daily operations with a focus on preventing errors and keeping things running smoothly Google Workspace and Microsoft Office support How I work I am a good fit for ongoing or part time operational roles where consistency and accuracy matter. My goal is to reduce friction in your workflow by keeping your data clean, your communication organized, and your operations predictable. This gives you more time to focus on higher level priorities without worrying about what is happening in the background. If you need someone who brings structure, clarity, and reliability to your daily operations, I can help.

Detail-oriented and analytical professional combining a solid foundation in tourism management with practical experience in virtual assistance and SaaS operations. Adept at coordinating multiple tasks, managing digital tools, and driving process improvements to enhance overall efficiency and customer experience. Possesses excellent interpersonal and problem-solving skills, contributing to effective team collaboration and successful project outcomes in remote and dynamic work environments. I am eagerly looking forward to working with you!

In a nutshell 🥜 I’m a Full-cycle operational assistance (Remote Team) combining Tech Partner for Ticket Resellers with custom development, automation, and data solutions for Ticketmaster, AXS, and related marketplaces. In detail ⬇️ I work as a behind-the-scenes force for ticket resellers, helping them scale, optimize, and stabilize their operations. With strong expertise in .NET development, automation, reverse engineering, and data workflows, I support resellers not just as an assistant—but as a long-term technical and operational partner. My role bridges the gap between manual operations and smart automation, ensuring smoother pulls, cleaner workflows, and systems that actually work under real-world pressure. ⭐ What I bring to your ticket resale operation ⭐ ✅ Full-cycle ticket reseller assistance (pulling, monitoring, coordination) ✅ Custom development & automation tailored for TM, AXS & resale workflows ✅ Reverse engineering & system analysis for tool improvement and optimization ✅ Automation scripts & bots to reduce manual load and speed execution ✅ Secure, reliable scraping & data extraction for listings, pricing & inventory ✅ Clear communication, fast response times, and operational transparency ⭐ Why work with me as your Dev & Ops Partner ⭐ ✅ Reseller-Centric Thinking – I understand real resale workflows, not just code ✅ Long-Term Partnership Focus – I aim to grow with your operation ✅ Over-Delivery Mindset – I improve systems beyond the initial scope ✅ Fast & Clear Communication – You’ll always know what’s happening and why 🏆 Core Services 🏆 🎟 Ticket Reseller Assistance ✅ Ticket pulling & operational support ✅ Monitoring drops, releases & inventory flow ✅ Workflow coordination between tools, teams & platforms ⚙️ Development & Automation ✅ Custom .NET tools for resale operations ✅ Automation bots for repetitive or time-critical tasks ✅ Internal utilities to improve speed, accuracy & reliability 🧩 Reverse Engineering & Optimization ✅ Tool analysis, debugging & improvement ✅ Workflow reverse engineering for efficiency gains ✅ Legacy system understanding & enhancement 🌐 Data, Scraping & APIs ✅ Web scraping & data mining for resale intelligence ✅ API integrations (REST/SOAP) for marketplaces & internal systems ✅ Secure handling of structured & unstructured data ⭐ Tech Stack & Tools ⭐ 💻 Languages & Frameworks: C#, VB.NET, ASP.NET, .NET Core, WinForms, WPF 💻 Supporting Tech: Python (scraping), JavaScript, SQL Server, MySQL 💻 Tools: Visual Studio, dnSpy, IDA, Fiddler, Selenium, Puppeteer, Postman I’m available for short-term operational support, long-term development partnerships, or full-cycle reseller assistance. If you’re looking for someone who understands both the technical backbone and the day-to-day realities of ticket reselling—let’s connect. Looking forward to building systems and operations that actually move the needle 🚀

I’m the person you call when your systems need to stay up and issues need to get handled without slowing down your operations. I provide Tier 1 IT support across Windows systems, POS environments, hardware, and user access, backed by years of customer-facing technical support. I’ve worked in environments where things can’t break. At FedEx and Amazon, I supported device-heavy workflows where downtime impacts operations immediately. At Capital One and Wells Fargo, I worked in regulated environments where accuracy, compliance, and clear processes matter. Now I support businesses remotely in live environments, handling login and access issues, supporting POS systems, resolving hardware problems, and working through tickets in platforms like NinjaOne, Zendesk, Freshdesk, HelpScout, Intercom, and Front. Core Strengths • Tier 1 IT support for users and retail environments • Troubleshooting Windows systems, POS applications, and user access • Hardware and peripheral support (printers, scanners, devices) • Clear documentation and structured ticket handling • Remote troubleshooting with step-by-step user guidance • Maintaining system functionality without disrupting operations I’m not here to just reset passwords. I’m here to keep your systems running, your users supported, and your day-to-day operations moving.