Hire the Best Crisis Management Freelancers
in the United States

Hello and nice to meet you! I’m Melissa, President and founder of The Milo Agency, and 20+ years of experience in the PR and digital marketing space. I founded my firm after volunteering with the American Advertising Foundation and working at some of the top marketing and advertising agencies early in my career. I’ve been one of Upwork’s founding members having been on the platform since 2014. We're a full-service boutique marketing and public relations firm specializing in strategic storytelling, brand growth, and high-impact campaigns across today’s most influential platforms. We service top-tier brands alongside startups and entrepreneurs alike. I help clients with multiple areas including strategy, media relations, paid and organic social media, influencer marketing, content creation, brand partnerships, event planning, and more. We help brands increase visibility, generate profitable leads, and amplify their voice through our core services: ✅ Public Relations (PR) Strategic media relations, press outreach, press releases, thought leadership positioning, reputation and crisis management, and placements in top-tier media. ✅ Social Media Strategy & Management End-to-end social media management that builds brand authority, grows engaged audiences, and drives measurable results. ✅ Influencer & UGC Campaigns Influencer partnerships and user-generated content campaigns that expand reach, build trust, and drive authentic engagement. We can also help with celebrity endorsements and online giveaways. Helping with TikTok shop, and Meta shopping integrations are also an easy option to tackle. ✅ Paid Social Advertising Performance-driven campaigns across LinkedIn TikTok, Instagram, Facebook, and other social platforms designed to generate leads, increase following, and maximize ROI. ✅ Google & Amazon Paid Advertising Strategic Google Ads management, campaign optimization, and performance-focused search marketing. ✅ Website Development & Design Custom website development, graphic design, and logo creation focused on strong visual identity, seamless user experience, and conversion-driven performance. ✅ Content Creation & Brand Storytelling High-impact content creation, strategic messaging, editorial calendars, and conversion-focused copywriting that connects with your audience. If you’re looking for a seasoned marketing and PR partner who understands how to position your brand for real impact, I’d love to connect. Feel free to reach out and share a bit about your goals so we can explore how we can support your growth.

Freelancer currently serving in the marketing field. Open to administrative assistant work. Experienced with office 365, cloud management, customer service, quality assurance, data management, email/call handling, management, and staff development.

Senior Crisis Communications Advisor | Executive Counsel | Reputation & Litigation Strategy If your organization is dealing with a crisis, litigation, an allegation, an accident, a damaging story, or another situation where the wrong communication decision could make matters worse, I can help you determine what to do next. I am a senior crisis communications advisor and former Burson-Marsteller executive with extensive experience counseling organizations through complex, high-pressure situations. I work comfortably with CEOs, senior executives, attorneys, and communications teams when decisions need to be made quickly, carefully, and with an understanding of both immediate consequences and longer-term reputational risk. My crisis experience includes corporate litigation, industrial accidents, plant closings, security breaches, supply-chain failures, sensitive HR matters, product-liability issues, and complex incidents involving cruise lines in international waters. In these situations, the challenge is rarely just writing the right statement. It is determining what to say, what not to say, when to say it, who needs to hear it, and what the consequences of each communications decision may be. I help clients address questions such as: • What should we say now, and what should we not say? • How do we communicate when facts are incomplete or still evolving? • Which audiences and stakeholders can materially affect the outcome? • How are the media, employees, customers, investors, regulators, or other stakeholders likely to interpret our actions? • How do we keep executives, attorneys, and communications teams aligned? • How do we respond without unintentionally creating a larger reputational problem? • What communications decisions need to be made immediately, and what can wait? Clients have particularly valued my ability to remain calm, analytical, and focused when the pressure is high. I am comfortable stepping into complicated situations, quickly identifying the communications risks and priorities, advising senior decision-makers directly, and working alongside legal counsel when communications and litigation considerations intersect. How I can help Crisis Strategy & Executive Counsel Rapid situation assessment, communications strategy, scenario planning, stakeholder analysis, executive decision support, and crisis-team counsel. Crisis Messaging Holding statements, media statements, executive talking points, Q&A documents, employee communications, customer communications, and other sensitive stakeholder messaging. Litigation & Reputation Communications Strategic communications surrounding lawsuits, disputes, allegations, investigations, and other matters where legal considerations and public perception intersect. Media & Stakeholder Strategy Media-response strategy, spokesperson preparation, message discipline, narrative analysis, and coordination across Paid, Earned, Shared, and Owned channels. Broader Corporate Communications Experience My background also includes corporate reputation, executive positioning, thought leadership, corporate storytelling, social-media strategy, annual reports, sustainability communications, and integrated communications programs. My Burson-Marsteller experience provided a foundation in sophisticated corporate communications and reputation management, but my work today is particularly focused on situations in which organizations need experienced judgment, clear thinking, and disciplined communications counsel. If you are facing an active crisis or see one developing, I can step in quickly, assess the situation with you, identify the immediate communications risks, and help determine the safest and most effective path forward.

I'm an analyst and business writer, familiar with a wide array of topics, from cybersecurity and online privacy to safari lodges and African geopolitics. Point me at your problem and I'm happy to break it down, pick it apart, and tell you all about some suggestions to fix it. - Former government employee with experience sitting on both sides of the grant proposal process - Experienced with full project management - Ready, willing, and able!