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I help healthcare organizations navigate complex licensing, compliance, and operational challenges with tailored, results-driven solutions. As the Principal Consultant of CHCS Group, I bring over a decade of experience in regulatory compliance, SOP and policy development, and healthcare operations. With 75+ successful projects completed for providers across the U.S. including many on Upwork, I’ve supported startups and established organizations through licensure, operational launch and accreditation readiness. I hold an MBA in Complex Health Systems, which informs my strategic approach to healthcare operations, compliance frameworks, and systems improvement. What I Offer: • Healthcare Facility Licensing • Custom Policy, Procedure and SOP Manuals • Joint Commission and CARF Accreditation Survey Readiness • Business Plans, Market Research & Public Need Reports • Interim and Fractional Leadership Solutions • Workflow Optimization Why Clients Choose Me: • Top Rated with a 100% Job Success Score • Healthcare compliance subject matter expert • 75+ successful projects nationwide • Custom deliverables aligned with regulatory standards • Proven results with Joint Commission and CARF readiness Let’s Work Together Whether you're launching a new facility or preparing for your next survey, I’ll help you simplify compliance and move forward with confidence. Let’s connect!

I help clients turn complex workflows into clear, executable, and audit-ready systems. This includes system building, project management, SOP development, process documentation and workflow mapping for both regulated and non-regulated environments. I’ve spent 7 years starting up pharmaceutical manufacturing facilities, building business processes and quality systems from the ground up, including SOP frameworks, deviation/CAPA/change management processes, and documentation that stands up to regulatory scrutiny. Outside of regulated environments, I’ve also built and operated fully remote, system-driven profitable business operations, reinforcing my ability to design processes that are compliant, scalable, and usable. Let's work together and build your business systems to meet your operational needs! **cGMP Expertise (21 CFR 11/210/211 and 21 CFR 111)** I specialize in building and supporting GMP systems for manufacturing operations from initial setup through audit readiness. From my time in startup cell therapy manufacturing environments, I helped develop and implement core GMP systems including batch records, SOP frameworks, training programs, and facility operations. My experience spans both manufacturing and quality systems, allowing me to support projects from a practical, execution-focused perspective. I can support: • Batch record and SOP development • Deviation and quality system support • GMP training program development (including aseptic operations) • Facility startup and operational workflows • MES and documentation system alignment For dietary supplement companies, I provide GMP support aligned with 21 CFR 111 and NSF/ANSI 455-2, including preparation for NSF/Eurofins certification and FDA inspection readiness. I’ve developed a structured GMP roadmap for dietary supplement manufacturing facilities that outlines required systems, SOPs, documentation, and hiring needs, all mapped directly to CFR and NSF requirements. This allows for efficient gap assessments and a clear path to GMP compliance for your facility. **A preview of this roadmap is attached to my profile.** If you’re building, scaling, or preparing for an GMP audit, I can help ensure your systems are both compliant and operationally effective. **Work preview attached to my profile** 1) User Onboarding Workflow Documentation and Video (SaaS Platform) • Translated a multi-step user registration and authentication process into clear, executable documentation as well as an accompanying video for a Help Center FAQ. • Structured workflows across desktop and mobile environments • Incorporated conditional paths and user decision points • Designed for usability by end users while maintaining system integrity requirements

I’m a seasoned Business Analyst and Customer Experience Operations professional with over four decades of experience helping software organizations improve how they work, support their customers, and deliver high‑quality products. My career spans roles in software design and development, requirements gathering, configuration management, technical product support, and large‑scale process improvement across global teams. I specialize in transforming complex operational challenges into clear, repeatable processes—whether through business process mapping, customer feedback analysis (including NPS and KPI trends), or the creation of detailed SOPs and documentation. I’ve led high‑stakes support organizations, managed international teams, and driven company‑wide initiatives to standardize defect management, streamline deployments, and elevate the customer experience. Known for translating complex systems into clear processes, documentation, and stories—whether improving enterprise customer support organizations, designing scalable business processes, or crafting immersive narrative content. Brings senior leadership judgment, analytical rigor, and polished written communication to both business and creative projects. Across every role, I bring a commitment to thorough analysis, practical problem‑solving, and delivering solutions that improve both customer satisfaction and internal efficiency. Today, I focus on remote contract work where I can apply my expertise in business analysis, customer support operations, and process design to help organizations scale with confidence Core Strengths  Business Analysis & Process Improvement  Requirements Gathering & Documentation  Customer Experience (CX) & Support Operations  Salesforce Administration & Consulting  Data Analysis (KPIs, NPS, trend analysis)  Root Cause & Defect Analysis  Technical & Procedural Writing  Narrative Design & World‑Building  Editorial, Rules & Content Writing  Stakeholder & Client Engagement  Global Team Leadership (US & International) Writing Strengths  World‑building and lore development  Rules writing and technical clarity  Narrative structure and immersive storytelling  Editorial collaboration and deadlines

⏱️ I solve most problems in 1 hour or less 👍 Start with a free 15 min consultation 🧼 Meta Business Suite cleanup & troubleshooting 🔁 Facebook & Instagram account recovery 🚀 Meta Pixel and CAPI 👨🏻 About Me I have thousands of hours of in-platform troubleshooting and advertising experience. Through years of experience and research, I possess a master-level understanding of the Facebook ads algorithm, content compliance, and advertising policies. I am a Meta Badged Partner. I'm able to stay up-to-date on the latest changes because I spend 8 hours+ a day in the Meta Business Suite, Facebook, and Instagram helping clients troubleshoot and resolve issues. I understand how to navigate the algorithm and robots for ad approval, account restrictions, and advertising success. I have owned, operated, and successfully exited social media advertising agencies. Get consultation on proper agency/client account onboarding and management processes and SOPs. I leverage my certified knowledge and practical experience of hands-on keyboard work to consult with Clients on troubleshooting issues within Meta Business Suite, Facebook, and Instagram, including tools like Ads Manager, Events Manager, etc. I am an American Digital Nomad living in Portugal! 💻 All Services: 1️⃣ Meta Business Suite Cleanup: - Most projects take one hour per business. - Work is done via Zoom Screenshare, so you don't have to share passwords, and you learn how it works, so you can maintain what we built - Result is a Meta Business Portfolio that contains all necessary assets, like a Facebook page, ad account, Instagram account, Meta Pixel, product catalog, etc. - All assets will be properly connected so you can cross-post on Facebook and Instagram, run ads - Meta Pixel will be added to your website so you can measure the performance of ads that direct traffic to your website - Facebook and Instagram Shop setup for Shopify, Wordpress, or Squarespace so you can tag products in posts and run catalog ads in Ads Manager. 2️⃣ Meta Account Recovery: - Upwork Escrow Contract: payments are only made after the recovery is successful. - After the recovery, implement verifications and security features to prevent future issues. - We can start with a free 15-minute meeting to confirm the issue and discuss the process. - For permanent issues, such as disabled accounts or advertising restrictions, prices can range from $3,000 to $8,000+. - Getting a quote is free, and there is no pressure to proceed if the price is out of your budget. - I can recover lost or limited-access Facebook Pages and Meta Business Portfolios by writing a letter to Meta: $2,000 per asset - For issues related to 2FA lockouts or hacked personal accounts, I will teach you how to contact Meta support and what to say to resolve the issue yourself. -I am currently not able to recover: - Ad Restricted Business Portfolios - Ad Restricted Facebook Pages (after 180 days) 3️⃣ Meta Verified + free verifications: - Apply for Web Domain and Business Portfolio verifications (free backend green tick) to receive advertising benefits like an increased billing threshold, higher ad account creation limit, and more. - Free verifications make you eligible for Meta Verified (front-end blue tick mark) for your Business Facebook page and Instagram account, which provides benefits like impersonation protection, better SEO, and access to Meta support. 4️⃣ Advanced Security and Backup for Facebook, Instagram, and Business Accounts: - Implement advanced security features to protect personal and business accounts from hacking. These features include 2FA via app (recommended), SMS, or physical device. Implement backup login methods to prevent account lockouts and ensure uninterrupted access. Backup methods include recovery codes for 2FA accounts and adding backup full control users to the Business Portfolio. 5️⃣ E-commerce Advertising Consulting: - Most projects take one to three hours. We will start with a live audit of your ad account and tracking. We will review the campaign, ad set, and ad level settings in Ads Manager. We will spend most of our time reviewing audience targeting, creative, and business goals/strategy. This service is designed for new brands looking to learn the basics and maximize their budget or mature brands that want to improve performance and scale. 6️⃣ Agency Onboarding Flow Audit and Optimization: - I will audit your client onboarding/offboarding flow in Meta. We will begin by auditing your agency's Meta Business Portfolio to ensure it is properly set up and secure, providing a suitable environment for onboarding your clients. We will discuss the needs and requirements of your onboarding flow. I will train your team to implement a solution and document processes via 1-3 hours of Zoom calls.

I help healthcare organizations reduce compliance risk, improve audit readiness, and streamline operations through structured HIPAA documentation, workflow design, and policy development. As a Healthcare Operations & Compliance Consultant, I specialize in translating complex regulatory and clinical requirements into clear, usable systems that teams can implement quickly and consistently. I’ve supported healthcare environments including specialty care and sleep medicine, with hands-on experience in documentation workflows, patient data handling, and compliance alignment. My work includes: • Policy and procedure development • Process documentation and workflow standardization • Clinical documentation review • Audit readiness support • Governance and board-ready materials • EHR workflow documentation With hands-on experience in healthcare operations and documentation oversight, I bring a systems-focused, evidence-based approach to every engagement. I identify gaps, standardize terminology, and organize complex information into usable frameworks that teams can implement and sustain. I deliver professional documentation and operational systems that support leadership, compliance, and measurable efficiency. Core Strengths • Healthcare operations & compliance • Audit readiness & documentation review • Policy alignment & process standardization • EHR workflow documentation • Governance materials & reporting • Structuring complex healthcare systems What You Can Expect Audit-ready documentation aligned with real clinical workflows Clear, structured policies your staff can actually follow Reduced compliance risk through standardized processes Fast turnaround with minimal oversight required Special Focus Areas: IntakeQ / PracticeQ setup & workflow optimization Clinical intake, documentation, and patient flow design Compliance workflow alignment (HIPAA, audit readiness) Identifying system gaps between intake, billing, and documentation SOPs that match real-world operations (not just policy requirements) I bring experience from healthcare operations roles including the VA and private practice settings.

Struggling with compliance gaps and chaotic workflows? With Microsoft certification and experience across UBS, Fiserv, and CDC, I’ve improved data compliance by 50% and cut audit cycles by 25% through governance, process optimization, and clear technical documentation. ⚙️ HOW I CAN HELP YOU ============================ 🌟 𝗖𝗹𝗶𝗲𝗻𝘁 𝗧𝗲𝘀𝘁𝗶𝗺𝗼𝗻𝗶𝗮𝗹𝘀 🌟 ❝Amanda provided an excellent sample edit as part of the interview process. I would definitely consider hiring her for future projects.❞ – Andrea C., Hiring Manager, Interview Process Client ❝Amanda was very responsive and a great resource!❞ – Husher H., Project Manager, Client Services ❝Best freelancer we've ever hired.❞ – Mariah R., Operations Director, Client Company 🎖 𝗞𝗲𝘆 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗔𝘄𝗮𝗿𝗱𝘀 🏅 Microsoft Certified: Azure Fundamentals 🏅 Microsoft Certified: Security, Compliance, and Identity Fundamentals 🏅 OneTrust Certified Tech Risk & Compliance Management Track Badge 🏅 Third-Party Risk Management Professional 🏆 Recognized Top Executive in Process Optimization & Data Governance ============================ View my portfolio for case studies and examples of compliance, governance, and process optimization results. ============================ ➤ 𝗟𝗘𝗧'𝗦 𝗖𝗟𝗔𝗥𝗜𝗙𝗬 𝗬𝗢𝗨𝗥 𝗣𝗥𝗢𝗖𝗘𝗦𝗦𝗘𝗦 Need stronger data governance, cleaner workflows, or compliance support? 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸 𝘁𝗼𝗱𝗮𝘆 for a free consultation and a clear action plan tailored to your business. I typically respond within 6 hours and can help you move quickly on urgent projects. ============================ 🛠️ TOOLS & TECHNOLOGY Data Governance & Compliance • OneTrust • Microsoft Purview • Microsoft Compliance Center • Data Governance • Data Quality Management • Metadata Management • Data Catalogs • Third-Party Risk Management • Regulatory Compliance • Privacy Management Process Optimization & Workflow Management • Business Process Management • Process Mapping • Workflow Optimization • Process Improvement • Project Workflows • Impact Mapping • Change Management Microsoft & Analytics • Microsoft Power BI • Microsoft Power Platform • Microsoft Excel • Microsoft Azure • Azure Fundamentals • Azure AI Fundamentals • Microsoft Fabric Technical Documentation & Training • Technical Writing • Technical Documentation • API Documentation • SOP Development • User Guides • Training Materials • Documentation Standards Risk, Security & AI Governance • Security, Compliance, and Identity • Tech Risk Management • Responsible AI • Data Discovery • Governance, Risk Management & Compliance • Compliance Frameworks Communication & Collaboration • Business Analysis • Stakeholder Management • Cross-Functional Collaboration • Reporting • Documentation • Canva Data Governance, Process Optimization, Regulatory Compliance, Business Process Management, Technical Documentation, Metadata Management, Compliance Management, Workflow Optimization, Business Analysis, API Documentation