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I'm a former Vice President and Director of Human Resources with 30 years of HR leadership experience helping startups, nonprofits, and growing organizations solve practical HR challenges. I hold an M.S. in Human Resource Management and a Ph.D. in Industrial-Organizational Psychology, and I'm the author of The Next Wave of People Management (2026) and Don't Quit Your Day Job, Learn to Love It (2009). I am also a speaker and Adjunct Professor. Whether you need an HR audit, updated employee handbook, guidance through a difficult employee relations issue, compensation support, custom management training, or executive-level HR guidance, I provide practical, legally sound solutions that help organizations move forward with confidence. My clients range from companies needing assistance with a single HR project to organizations that retain me as their Fractional or Interim HR Executive. No matter the scope, my goal is simple: provide practical HR solutions that protect your organization, support your employees, and make your job easier. Some of the projects I handle include: 𝗛𝗥 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • HR audits and gap assessments including federal/state laws and SOC2 compliance • Employee handbooks, HR policies, and documentation • Multi-state compliance and employment law support • HR setup for growing or restructuring organizations (payroll, benefits, offer letters, etc.) • Practical use of AI-supported tools to streamline HR documentation, workflows, communication, and operational efficiency 𝗝𝗼𝗯 𝗗𝗲𝘀𝗶𝗴𝗻, 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 & 𝗥𝗼𝗹𝗲 𝗖𝗹𝗮𝗿𝗶𝘁𝘆 • Job descriptions and role design • Performance management systems and goal setting • Employee evaluation frameworks and feedback tools • Organizational structure and reporting clarity 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 & 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 • Compensation benchmarking and salary structure support • Bonus and incentive design • Employee experience/culture surveys, analysis, and action planning • Retention strategies to improve engagement and reduce turnover • Career pathing and succession planning 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗛𝗶𝗿𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Employee relations guidance, disciplinary procedures, and complaint/grievance investigations • Recruiting process design and interview tools • Onboarding and training programs • Management coaching for HR-related issues 𝗛𝗶𝗴𝗵-𝗡𝗲𝘁-𝗪𝗼𝗿𝘁𝗵 𝗛𝗼𝘂𝘀𝗲𝗵𝗼𝗹𝗱 𝗛𝗥 • Household employee job descriptions and hiring • Compensation planning and employment documentation • NDAs and confidentiality agreements • Performance management and annual reviews 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 Clients trust me because I combine executive HR experience with practical expertise. I'm certified in conducting workplace investigations, have interviewed thousands of candidates throughout my career, and maintain a professional employment law resource that proactively tracks changes to federal and state employment laws. I provide thoughtful, responsive guidance that's tailored to your organization—not generic advice or one-size-fits-all templates. 𝗢𝘂𝘁𝘀𝗶𝗱𝗲 𝗼𝗳 𝘄𝗼𝗿𝗸, I’ve served as a Wish Granter for Make-A-Wish for over 20 years and previously served on the Board of Directors for a local Humane Society. 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗦𝗲𝗿𝘃𝗲𝗱 • Education • Healthcare / Therapy / Medical Research • SaaS / Technology / AI Companies • E-commerce • Supply Chain • Energy & Utilities • Real Estate / Construction / Property Management • Financial Services • Parks & Recreation • Music Venues, Event Spaces, and Restaurants • Automotive • Fashion / Jewelry • Professional Services • Medical Devices • Startups & High-Growth Companies • Nonprofits

Expert-Vetted (Top 1% on Upwork) HR consultant. Over $400K delivered for 70+ small and growing businesses on multi-state compliance, fractional HR leadership, and HR build-outs from zero. 25+ years experience, SPHR + SHRM-SCP, 100% Job Success. You’ve built a successful business; now you need the infrastructure to protect it. As an Upwork Expert Vetted consultant, we provide SMB founders and leadership teams with an essential HR foundation and strategic support of a full-time executive at a fraction of the cost. Stop worrying about HR risks and compliance pitfalls. We provide the HR expertise and hands-on support growing businesses need to scale safely and efficiently. We deliver trusted, fractional HR solutions that save you time, money, and stress. Whether you are a 2-person startup or a 100-person scaling enterprise, we help you bridge the gap between getting by and operating at scale. 🚀 Why Clients Partner With Us: * Expert-Vetted (Top 1% on Upwork) HR consultant * 25+ Years of HR Mastery: Specialized in California and and multi-state laws * 100% Job Success - proven track record of delivering results * Fractional Model: Senior level expertise without the six figure salary * Top Sr. HR Certifications - SPHR and SHRM-SCP 💼 Our HR Superpower: Scalable Solutions & Risk Mitigation We solve problems and share HR expertise that small and scaling companies often lack. Our superpower is helping you identify your greatest risks and implement sustainable processes that scale with your growth. From building HR from the ground up to deconstructing current practices, we provide the strategic leadership you need without the cost of a full-time employee. ✅ Services for Your Growth Stage Need to establish compliance, create/update your handbook, set up a payroll system, introduce benefits, or manage complex employee relations? We offer ongoing fractional and critical short-term project support. *Compliance & Risk: CA Labor Law, Multi-state Compliance, HR Compliance Audits, Leave of Absence (FMLA, ADA), Termination Support. *HR Infrastructure: Creating/Updating Handbooks, Developing HR Policies, Onboarding/Offboarding Processes, File/Record Keeping. *Benefits & Tech: Employee Benefits Strategy: (ACA, Cost Containment), 401K Implementation & Compliance, HRIS/Payroll System Evaluation (Gusto, BambooHR, Paylocity, ADP). * Fractional HR Leadership: Strategic Planning, Employee Relations, Performance Management, Custom Training Content. Expert in Federal, California, and multi-state employment law for both in-person and remote workforces. 📞 Ready to Scale Safely? Let's discuss your growth goals and how we can support your success. We take pride in excellent communication and response times. ------------------------------------------------------------------------------------------------ *Click the message button now to book your FREE 15-minute consultation! ------------------------------------------------------------------------------------------------ Projects we are frequently hired for: HR Compliance Audits FLSA Classification - 1099 vs W2 Onboarding / Offboarding Workflows Gusto Expert Implementation Bamboo HR Ceridian Dayforce Paylocity Paychex Quickbooks Payroll Rippling ADP PEO Transition M&A HR Due Diligence 401K Implementation Health Plan Packages Employee benefits Employee Handbook and Policies New State Registration and Compliance Remote Work Policy Performance Management HR Strategic Plan Employee Relations Terminations Employment Law Job Descriptions Company Culture Leadership Coaching Training and Development New Hire Orientation Performance Reviews Fractional HR Director Fractional CHRO Human Resources Consulting HR Consultant

𝗧𝗮𝗽 𝗶𝗻𝘁𝗼 𝗼𝘃𝗲𝗿 𝟮𝟬 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗛𝗥 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲! Hi, I'm Lillian — a results-oriented HR and Change Management Outsourcing (HRCO) Specialist with over two decades of HR leadership experience and a proven track record in effectively managing agency resources and budgets. Though my background includes collaborating with cross-state and multi-divisional corporations like UPS, I also excel at leading teams without formal hierarchical power, fostering collaboration across functions, and engaging seamlessly with senior executives. 𝖨 𝖼𝖺𝗇 help your business with: ✅Establishing HR Infrastructure: From procedures to performance management systems, I create tailored frameworks to support business growth. ✅Documentation and Policy Creation: Crafting comprehensive employee handbooks, policies, and procedures manuals to ensure clarity, consistency, and compliance across the organization. ✅Recruitment and Talent Acquisition: Leveraging my expertise in sourcing, screening, and hiring top talent, I help entrepreneurs build high-performing teams. ✅Compliance and Employment Law: Ensuring adherence to legal requirements, I mitigate risks and safeguard businesses from regulatory challenges. I’m familiar with multi state compliance and heavy compliance states such as California, Colorado & New York. ✅Employee Relations and Engagement: Fostering positive workplace cultures, I promote employee satisfaction, retention, and productivity. ✅Training and Development: Designing training programs and career pathways, I empower teams for continuous growth and success. ✅Benefits Administration: Developing competitive benefits packages, including healthcare, retirement plans, and wellness initiatives, to attract and retain top talent. ✅Diversity and Inclusion Initiatives: Implementing strategies to foster diversity, equity, and inclusion within the workplace, driving innovation and employee engagement. ✅Payroll Administration: Full ownership & processing of your payroll on platforms such as ADP, Gusto, Rippling, iSolved, QB Payroll, Paychex. 𝑳𝒆𝒕 𝒎𝒆 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒃𝒖𝒊𝒍𝒅 𝒚𝒐𝒖𝒓 𝑯𝑹 𝒅𝒆𝒑𝒂𝒓𝒕𝒎𝒆𝒏𝒕 𝒇𝒓𝒐𝒎 𝒕𝒉𝒆 𝒈𝒓𝒐𝒖𝒏𝒅 𝒖𝒑!

SHRM-SCP certified HR consultant with over 10 years of experience supporting small and midsize businesses as a fractional HR partner. I hold a Master of Science in Human Resources Management and a Bachelor of Science in Management Information Systems and Business Analytics. My background includes HR operations, multi-state compliance, employee relations, compensation, recruiting, HR systems, and people analytics across the U.S. and UK. I work with companies across technology, sales, retail, professional services, and multi-location operations. I typically step in when a business needs experienced HR leadership, additional operational support, or stronger processes, whether that means building the HR function from the ground up or managing ongoing day-to-day people operations. I have supported early-stage startups, established small and midsize businesses, fully remote teams, and companies expanding into new states or countries. Much of my work involves helping businesses manage multi-state compliance, align practices across locations, and put consistent processes in place without creating unnecessary layers or complexity. How I typically support clients: - Serve as a fractional HR lead and manage HR operations, compliance, and the employee lifecycle - Set up and manage HR systems, processes, and documentation - Develop or update employee handbooks, policies, and core HR infrastructure - Manage onboarding and offboarding, including workflows, documentation, and systems access - Handle employee relations, performance concerns, disciplinary matters, terminations, and day-to-day HR guidance - Conduct compliance reviews across multiple states and UK requirements, identify gaps, and implement corrections - Build practical performance management, review, coaching, and feedback processes - Support hiring from job postings and candidate screening through offers and new-hire setup - Develop compensation structures, salary ranges, commission plans, and job levels - Maintain HR records, organize employee files, and improve audit readiness - Create SOPs, templates, checklists, and repeatable HR workflows - Support payroll, benefits administration, leave management, and HR reporting Tools and areas I work in regularly: HR compliance, employee relations, policy development, compensation, performance management, recruiting, onboarding, offboarding, HRIS implementation, payroll administration, Excel, Power BI, ADP Workforce Now, Gusto, Rippling, BambooHR, Dayforce, Lattice, Paychex, and QuickBooks. Education: - Master of Science in Human Resources Management - Bachelor of Science in Management Information Systems and Business Analytics Credentials: - SHRM-SCP, Senior Certified Professional - Google Data Analytics Certificate - SAS Specialization in Statistics and Data Mining for Business - HR Technology and Analytics for Decision Making Certificate I am often brought into businesses that do not yet have an established HR function or have outgrown the systems and processes they put in place early on. My work is usually a combination of resolving immediate issues, building the right structure, and providing ongoing HR oversight so the function continues to operate effectively as the business grows.

We help startups, small businesses, and growing organizations solve employee issues, strengthen compliance, and build practical HR systems that support growth. With 20+ years of executive HR experience, I have built and led HR functions for organizations ranging from small businesses to workforces of more than 5,000 employees across multiple states and internationally. My industry experience includes healthcare, behavioral health, manufacturing, hospitality, professional services, retail, and e-commerce. My areas of expertise include: • California and multi-state HR compliance support • Employee relations and workplace investigations • Performance improvement plans and disciplinary documentation • Employee handbooks, policies, and procedures • Reductions in force and organizational restructuring • Compensation, benefits, payroll, and workers’ compensation • Leave management and reasonable accommodations • Recruiting, onboarding, and offboarding • HR audits and personnel file reviews • Leadership coaching and strategic HR guidance • HRIS implementation and process improvement • Fractional HR leadership I am experienced with Gusto, ADP Workforce Now, ADP RUN, Paycom, BambooHR, QuickBooks, Remote, Relias, Monday, ClickUp, Microsoft Teams, Google Workspace, Salesforce, and SixFifty. Healthcare & Behavioral Health Credentialing, Accreditation & Training Support Experienced in supporting healthcare and behavioral health organizations with credentialing, regulatory compliance, accreditation readiness, and workforce training requirements. I can assist with developing policies, procedures, personnel files, compliance documentation, training programs, and operational systems needed to prepare for and maintain accreditation and regulatory standards, including CARF, The Joint Commission (JCAHO/TJC), ACHC, COA, and state licensing and certification requirements. I am also experienced in creating and coordinating required employee training programs and am well versed in the training expectations associated with various accrediting bodies, regulatory agencies, licensing requirements, and insurance or Workers' Compensation audits. This includes helping organizations identify required training, develop compliant training materials, maintain completion records, and build audit-ready tracking systems. Additional areas of support include Medi-Cal/Medicaid compliance, provider and employee credential verification, background clearances, CPR/First Aid, TB testing, professional licenses, NPI/CAQH processes, annual and recurring compliance training, and ongoing credential and training expiration tracking. My focus is helping organizations build practical, organized, and audit-ready systems that support accreditation, regulatory compliance, insurance requirements, and day-to-day operations. Credentials include a master’s degree in Human Resources Management, a bachelor’s degree in Business Administration, SHRM-SCP, SPHR/SPHRi, and Certified Compensation Professional credentials. My approach is practical, responsive, and business-focused. Whether you need help with one urgent employee matter or ongoing HR leadership, I can step in quickly, identify the risks, and help you move forward with a clear plan.

I am SHRM-CP certified fractional HR Consultant and Generalist. I have expertise with HRIS (ADP WorkForceNow, PrismHR, and Wurk) and applicant tracking systems (iCims, Taleo, JazzHR, Greenhouse, Salesforce, and HiringThing). I have over five years of experience with human resources involving with troubleshooting and evaluating HRIS, reviewing handbooks, resolving employee relations, compilance checks, talent acquisition and recruiting, orientation and onboarding, and payroll process and compliance. Good knowledge of labor and employment laws. Best knowledge with the state of Illinois and the Federal level labor laws. Proficiency with Microsoft Office Suite and Google Suite. Utilized AI tools with OpenAI ChatGPT and Google Gemini to assist my work.