Hire the Best IT Service Management Specialists
in the United States

Is your business still using a Gmail address? Does your website point to the wrong place? Do you have Macs with no way to manage them? I fix that — fast, cleanly, and without the jargon. I'm Tien, an IT specialist with 6+ years across enterprise and startup environments. I work directly with small businesses to handle the tech setup that most owners don't have time to figure out. What I can do for you: 🌐 Website & Domain Setup Connect your domain to your site — Squarespace, Wix, Webflow, WordPress, or custom HTML. DNS, SSL, redirects, all configured correctly from the start. I've built and deployed production sites myself, so I know exactly what needs to happen on the technical side. 📧 Business Email Setup Get off Gmail and onto you@yourbusiness using Google Workspace or Microsoft 365. Full DNS configuration — MX, SPF, DKIM, DMARC — so your emails land in inboxes, not spam. 💻 Device & Endpoint Management Mac or Windows fleets, MDM setup with Jamf, Kandji, or Addigy. At Form Energy I led a full company-wide Mac migration that saved $500,000. I bring that same precision to smaller setups. 🔧 General IT Support Troubleshooting, SaaS setup, and access management across Google Workspace, Microsoft 365, Azure AD, Okta, 1Password, and Slack. Mac, Windows, Linux, iOS — all covered. ⚙️ Workflow Automation Why work with me: CompTIA A+, Apple Certified Mac Technician, AWS certified Fluent English and Vietnamese I document everything so you're never left in the dark after the job is done Fast turnaround, clear communication, no fluff Most clients start with a website setup or business email — and go from there. Let's get your tech sorted.

I test software the way real users use it, including the mistakes, edge cases, and confusing paths that often get missed. I’m a QA tester with 1 year of hands-on QA experience and 4 years of IT support experience. My IT background helps me troubleshoot quickly, understand user issues, and test software from both a technical and user-focused perspective. What I bring to your project: - Functional, regression, smoke, and exploratory testing across web apps and user workflows - Clear, actionable bug reports with steps to reproduce, expected vs. actual results, severity, screenshots, and retest notes - Defect tracking and test documentation in Jira and Qase - Authentication, sign-up/sign-in, SSO, forms, dashboards, navigation, and third-party integration testing - A user-first mindset that focuses on real-world behavior, not just happy paths I work best with teams that care about quality, move fast, and need someone who communicates clearly, tests carefully, and helps prevent issues from reaching users. Expertise: Manual Testing | Functional Testing | Regression Testing | Smoke Testing | Exploratory Testing | End-to-End Testing | User Acceptance Testing | System Testing | Integration Testing | Build Validation Testing | Risk-Based Testing

I’m an IT professional with over a decade of combined experience providing 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝗵𝗮𝗿𝗱𝘄𝗮𝗿𝗲 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴, 𝗮𝗻𝗱 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗰𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗮𝘁𝗶𝗼𝗻 across a variety of industries. I work comfortably in Windows, Linux, and macOS environments, and I enjoy helping people solve problems quickly and clearly. My approach is simple: understand the issue, communicate clearly, and deliver solutions that actually work. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Windows, Linux, macOS • 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗧𝗼𝗼𝗹𝘀: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Docs, Adobe Acrobat, OpenOffice, LibreOffice • 𝗛𝗮𝗿𝗱𝘄𝗮𝗿𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Troubleshooting, repairing, and maintaining desktops, laptops, servers, motherboards, and peripherals • 𝗕𝗿𝗼𝘄𝘀𝗲𝗿𝘀 & 𝗧𝗲𝗿𝗺𝗶𝗻𝗮𝗹𝘀: Linux & Windows terminals, Chrome, Firefox, Edge, Safari • 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀: File and document format conversion, PDF handling, and basic HTML familiarity 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀 • 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: My career spans multiple industries and roles, giving me the flexibility to learn new systems and workflows quickly • 𝗣𝗿𝗼𝗯𝗹𝗲𝗺‑𝗦𝗼𝗹𝘃𝗶𝗻𝗴: I have a long track record of diagnosing and resolving hardware and software issues efficiently • 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: I’m experienced in client‑facing support, student assistance, and team collaboration, always keeping communication clear and respectful 𝗪𝗵𝗮𝘁 𝗜 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺 I’m looking for a role where I can apply my technical background, support users effectively, and contribute to a company’s success. Whether you need help with 𝗿𝗲𝗺𝗼𝘁𝗲 𝗜𝗧 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴, 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝗼𝗿 𝗴𝗲𝗻𝗲𝗿𝗮𝗹 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲, I bring patience, professionalism, and a commitment to continuous learning. If you’re looking for someone reliable, detail‑oriented, and easy to work with, I’d be glad to support your project or team.

With 17 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 the field of Information Technology, I am an experienced IT Specialist. I offer a comprehensive range of IT services, from Solution Engineering, Development, Technology Management, Computer Security and Managed Service Provider IT Asset Management. My passion in my work is providing you with IT Services that will assist meet your IT needs and provide solutions that will fill assist your company in managing your IT Infrastructure. There is no job too great or small that CIRRUS cannot handle. 𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮: 🔸 For complex and long-term projects, I can perform requirements gathering, leveraging my extensive experience to provide solutions to meet your company needs. 🔸 Design tasks at any stage of the development process, whether you need me to start from scratch or pick up where you left off. 🔸 Provide solutions using commons SAAS Tools such as Microsoft365,Google Workspace, Salesforce, etc. 🔸 Provide Security Solutions to protect your Desktop, Laptop, and Server Assets. 🔸 Review your current infrastructure, make suggestions for improvement, and develop solutions from industry best practices. 𝐀𝐫𝐞𝐚 𝐨𝐟 𝐦𝐲 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🔷 Microsoft365 (M365) Management 🔷 OS Patch Management 🔷 Web Design/Wordpress Management 🔷 Responsive design (Landing Pages, Websites, Product Sites); 🔷 Firewall and Endpoint Protection Management 🔷 CRM, SaaS Management 🔷 IT Solution Engineering 𝐌𝐲 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: ✅ Understanding the client's business values; ✅ Effective communication; ✅ I'm always with you during the project for suggestions and feedback; ✅ Quality and timeliness. 𝐌𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐬𝐭𝐞𝐩 𝐛𝐲 𝐬𝐭𝐞𝐩: 1. Briefing / Discussions 2. Research 3. Design concept / Prototype 4. Solution Development 5. Revisions 6. Delivery 🔍 In search of an IT professional? Or seeking an experienced company to support your IT Infrastructure? I bring extensive experience in delivering successful solutions for both small agencies and enterprise clients. I work with companies to develop innovative solutions that meet the user's needs. I will manage a project at every stage. CIRRUS prides itself on working to meet our client's expectations and deadlines. 🔔𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚𝐧𝐲 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 - 𝐅𝐞𝐞𝐥 𝐟𝐫𝐞𝐞 𝐭𝐨 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐦𝐞! Here at CIRRUS we see the big picture in meeting our clients needs Highlighted skills: Solution Engineering, IT Project Management, Responsive Design, SQL Server, Business Intelligence, Cybersecurity, IT Asset Management, Microsoft 365, Azure, Google Workspace, Web Design, Saas, Landing Pages, Website Design, Web Design, Prototype, Application, Conversion Optimization, CRM, Salesforce, eCommerce Design, eCommerce web design, SaaS product, Firewall, Endpoint Protection, Virus Removal, Patch Management, Laptop Management, Server Management,