Hire the Best IT Service Management Specialists
in the United States

Hi! My name is Aaron and I specialize in helping businesses streamline workflows, enhance online presence, and achieve measurable results. I bring a unique combination of ServiceNow expertise and social media strategy skills, enabling me to deliver both operational efficiency and brand visibility for my clients. Whether you need process automation in ServiceNow or a growth-focused social media strategy, I provide solutions tailored to your goals. 🖥️ ServiceNow Expertise: - Certified System Administrator (CSA) with hands-on experience in ITSM, HRSD, workflow automation, and integrations. - Service Catalog design & optimization, form customization, Flow Designer, and IntegrationHub for REST API integrations. - Skilled at requirements gathering, process mapping, and translating business needs into platform solutions aligned with ITIL best practices. Key Projects: - Service Catalog Optimization – Streamlined request processes, reduced redundancies, and improved request fulfillment time. - Amazon Connect + ServiceNow Integration – Implemented call routing into Incident/Case records to improve agent efficiency. 📱 Social Media Management & Strategy: - Experienced managing accounts for restaurants, national brands, and entertainment/media companies. - Content creation, scheduling, and engagement strategies for platforms including Instagram, Facebook, LinkedIn, and TikTok. - Analytics-driven approach to increase followers, boost engagement, and generate leads. - Proficient with tools like Canva, Meta Business Suite, and various scheduling/analytics platforms. Notable Work: - Grew engagement and bookings for a bistro through targeted content and campaigns. - Managed national cannabis brand account, creating compliant and effective digital strategies.

I’m an IT Support Specialist with experience supporting enterprise environments, executives, and everyday users across a wide range of systems. I focus on providing clear, efficient solutions to technical problems—whether it’s a quick fix or a more involved issue. Core areas of support: • Microsoft 365 administration (Entra ID, Exchange, Teams) • Active Directory and user account management • Remote desktop support and troubleshooting • Device setup and configuration (Windows, macOS, mobile) • Printer, VPN, and connectivity issues • General IT support and diagnostics I’ve supported both large organizations and individual clients, which allows me to adapt quickly to different environments and needs. Open to contract, freelance, and short-term support work.

I test software the way real users use it, including the mistakes, edge cases, and confusing paths that often get missed. I’m a QA tester with 1 year of hands-on QA experience and 4 years of IT support experience. My IT background helps me troubleshoot quickly, understand user issues, and test software from both a technical and user-focused perspective. What I bring to your project: - Functional, regression, smoke, and exploratory testing across web apps and user workflows - Clear, actionable bug reports with steps to reproduce, expected vs. actual results, severity, screenshots, and retest notes - Defect tracking and test documentation in Jira and Qase - Authentication, sign-up/sign-in, SSO, forms, dashboards, navigation, and third-party integration testing - A user-first mindset that focuses on real-world behavior, not just happy paths I work best with teams that care about quality, move fast, and need someone who communicates clearly, tests carefully, and helps prevent issues from reaching users. Expertise: Manual Testing | Functional Testing | Regression Testing | Smoke Testing | Exploratory Testing | End-to-End Testing | User Acceptance Testing | System Testing | Integration Testing | Build Validation Testing | Risk-Based Testing

Fractional and interim IT leader who helps growing, PE-backed, and mid-market companies scale, modernize, and secure their technology — without the cost of a full-time executive. Over the past decade I built and led IT for a fast-growing, publicly traded company, scaling the team from 5 to 51 and supporting 1,500+ employees across 60+ locations through eight acquisitions. I bring that operator's experience to four service lines: • Fractional / Interim IT Leadership — serve as your IT Director / Head of IT: strategy, roadmaps, team building, budget and vendor ownership, and day-to-day operational excellence. • M&A & Integration Advisory — IT due diligence, post-merger integration, and systems consolidation. I've integrated 8 acquisitions and delivered 4 ERP migrations. • Cloud & Infrastructure Modernization — AWS and Azure migration (I moved ~80% of systems to the cloud), infrastructure and help-desk transformation, and cost optimization ($230K+ in annual savings). • Security & Compliance (GRC) — SOX, HIPAA, and NIST-aligned governance, audit readiness, identity & access management, and incident response, including a ransomware recovery with zero data loss. My background spans technology, finance, and defense — including federal/HIPAA compliance work and U.S. Army service. I hold an M.S. in Information Technology Management and am pursuing CISSP. Whether you need a steady hand to run IT day to day, a specialist to lead a cloud migration or M&A integration, or an advisor to get audit-ready, I can help. Let's talk about your goals.

Professional Summary My mission is to apply my technical background and cybersecurity management knowledge to enhance operational efficiency and security. With a proven ability to manage SaaS environments, implement security best practices, and support IT systems, I am driven to deliver secure, user-friendly solutions that meet business needs. My collaborative approach ensures effective problem resolution and consistent improvements in system performance. Dedicated and detail-oriented IT Specialist with strong expertise in systems administration, technical support, and cybersecurity. Experienced in maintaining secure, efficient IT environments through effective troubleshooting, user management, and system optimization. Adept at delivering high-quality service in both on-site and remote support settings. - Core Competencies - IT Systems Administration & Support - Microsoft 365 & Google Workspace - Active Directory & SaaS Management - Security Policies & Access Control - Virtualization (VMware, Hyper-V) - SharePoint & Adobe Suite - Hardware/Software Installation & Troubleshooting - Ticketing Systems & Remote Assistance Tools - User Account & Permission Management - Vulnerability Assessment & Mitigation - Technical Skills Operating Systems: Windows, Linux, macOS Applications & Tools: Datto RMM, Autotask PSA, ThreatLocker, DNSFilter, Constant Contact, Buildium, ZoomInfo Programming Languages: HTML, CSS, JavaScript, SQL, Python, Java, PHP, C#, Bootstrap, React, MySQL, jQuery, ASP.NET Additional Experience Provided virtual assistant services including encrypted data collection, spreadsheet management, email communication, calendaring, and customer support. Coordinated and supported IT operations for teams using various SaaS and security platforms. Applied strong problem-solving and communication skills to resolve complex technical issues efficiently.

Freelancer and MSP-owner. With over 12 years of experience in project management, customer service, and leading complex projects and cross-functional teams in the national security and defense space, I started a company as a managed IT service provider (MSP) to bring that expertise to help SMBs level-up their technology and security. -Brian