Hire the Best Helpdesk Specialists in Maryland

Versatile Technical Support and Business Development Professional with 7+ years of experience in customer success, technical support, and strategic business growth. I specialize in transforming complex technical challenges into seamless solutions across multiple industries. Key Strengths: - Technical Support & Troubleshooting: Expert in resolving technical issues for mobile, desktop, and enterprise platforms - Customer Success: Proven track record of maintaining high customer satisfaction (92%+ customer satisfaction) - Business Development: Experienced in market expansion, relationship building, and strategic sales approaches - Digital Marketing: Skilled in SEO optimization, email marketing, and creating compelling digital content - CRM & Database Management: Proficient in Zendesk, JIRA, Confluence, and specialized database systems Services I Offer: - Technical Support Consulting - Customer Success Strategy - Business Development Advisory - Digital Marketing Support - Database Management and Optimization - Training and Process Improvement -Transcribing Needs -Website Prototyping and Building Whether you need help streamlining customer support processes, developing business growth strategies, or creating impactful digital marketing content, I bring a comprehensive skill set and result-driven approach to every project. 7+ years working in Zendesk/JIRA resolving tickets at a high rate. 3+ years freelancing for local small businesses doing anything they may need doing on a structural level.

I am currently engaged for 30 or so hours a week, and I do senior care for Mom (87), so my availability is limited. I can help if you have something short term like a fix. I don't mind continuing to help out occasionally after that as needed. I prefer to work on weekends when my primary contract is slower. I hope this helps. EXPERIENCE • Microsoft Office 365 suite, etc.: Outlook, One Drive, One Note, Excel, Word. • Customer relationship management and issue management. • Microsoft Windows administration (Version 3.11 thru Windows 11). • SQL under Sybase for Windows (SQL Anywhere, Rapid SQL). • XML file/stream maintenance and troubleshooting. • System testing for Java web application serving hundreds of clients. • Technical writing authoring a knowledge base of configuration management details. • Microsoft IIS maintenance and troubleshooting; WebLogic load-balancing plugin. • Adobe Acrobat Pro and Wondershare PDF editors. • Website administrator/moderator/publisher for two separate WordPress sites • Website administrator for Joomla site • Zendesk customer service • Cloudfare CRM • Browsers: Microsoft Edge; Google Chrome; Firefox; Opera; Brave; Internet Explorer • Windows Email Clients: Outlook 365, Mailbird, Bluemail, Windows Mail • iOS Email Clients: Outlook 365, Edison, Apple Email, Gmail

Welcome! 🤗 I'm an empathetic and solution-oriented professional with a passion for helping people get things done right. I'm a detail-oriented problem-solver who happens to love data. I've spent nearly a decade in customer-facing roles, so I know that every project, no matter how small, deserves a personal touch and a commitment to excellence. My goal isn't just to complete a task, but to understand your vision and deliver a seamless, stress-free experience. MY SKILLS: 📍DATA SERVICES📍 - Precise data entry and organization - Spreadsheet management (MS Suite, Google Suite, Monday.com, Smartsheet) - Managing sensitive information. 📍CUSTOMER ENGAGEMENT & SUPPORT📍 - Building strong relationships - Enhancing customer satisfaction - Providing proactive, high-touch support. 📍PROBLEM SOLVING📍 - Identifying and resolving data discrepancies and process inefficiencies. 📍PROJECT MANAGEMENT📍 - Meticulous organization - Strong communication - Continuous learning to adapt to new platforms and client needs. I'm a quick learner, reliable, and I genuinely enjoy helping clients succeed. If you’re looking for someone with grit and a bright personality who will take ownership of your project, you’ve come to the right place. Let's connect and get started!

You need me on your team because great customer support isn’t just about solving problems, it’s about creating experiences that make people feel heard, valued, and confident in your brand. That’s where I come in, bridging that gap with empathy, consistency, and care. With over 5 years of experience in customer support and live chat assistance, I’ve helped eCommerce stores, SaaS platforms, and service-based businesses retain customers, resolve issues quickly, and build trust that lasts. I specialize in providing friendly, fast, and on-brand support across multiple channels including chat, email, helpdesk, and CRM systems. Whether you need someone to manage your Shopify inbox, handle tickets on Zendesk, guide new users on Intercom, or maintain a helpful tone even under pressure, I’ve got you covered. I am available for 24/7 coverage or split shifts depending on your business needs. What I Bring to Your Team: ✅️ Live chat support with Intercom, Tidio, Tawk.to, Crisp, and LiveChat ✅️ Email and ticket support using Gorgias, Freshdesk, Zendesk, HelpScout ✅️ Shopify and WooCommerce order management and customer service ✅️ Product or service onboarding and walkthroughs ✅️ Refunds, returns, tracking updates, and issue resolution ✅️ Customer feedback collection and reporting ✅️ Knowledge base updates and FAQ maintenance Tools and Platforms I Work With: ✔️ Helpdesk: Zendesk, Gorgias, Freshdesk, HelpScout ✔️Live Chat: Intercom, Tawk.to, Tidio, Crisp ✔️CRM and Tracking: HubSpot, Zoho, Airtable, Trello ✔️eCommerce: Shopify, WooCommerce, BigCommerce ✔️Documentation and Communication: Google Workspace, Slack, Outlook, Zoom ✔️Knowledge Base: Notion, Confluence. Why Clients Love Working With Me: ✅️ I’m known for being a calm and clear communicator, even when dealing with tough or irate customers. I know how to de-escalate with empathy and keep things professional. ✅️ I bring strong emotional intelligence, which helps me understand what customers aren’t saying and respond in a way that makes them feel truly heard. ✅️ I’m a fast typist and efficient multitasker, which means I can handle multiple chats or tickets at once without losing accuracy or quality. ✅️ I adapt my tone and communication style to match your brand voice, whether it’s casual and friendly or polished and corporate. ✅️ I’m available for 24/7 support, including weekends and holidays, so your customers are never left waiting. ✅️ I treat every customer like they matter, because they do. And I treat your business like it’s my own, because I truly care about the growth of your business. I care about the people behind the tickets, not just solving problems, but making sure your customers feel valued and loyal to your brand. If you're ready for support that reflects the heart of your business, send me a message. Let’s give your customers a five-star experience. Warm regards, Nahvoma V

I’m a remote IT Systems Administrator and Cloud Support Specialist with 8+ years of hands-on experience supporting small businesses, startups, and MSP clients. I specialize in Microsoft 365, DNS/email deliverability, and cross-platform cloud environments (AWS, Azure, Google Cloud). I’m certified in: ✅ CompTIA A+, ITIL v3 Foundation ✅ Microsoft Azure Fundamentals (AZ-900) ✅ AWS Solutions Architect Associate ✅ Google Cloud Associate Cloud Engineer ✅ HashiCorp Terraform Associate ⚙️ What I Can Help With: Microsoft 365 Admin – Setup, migrations, Intune, Exchange, Teams Voice, SharePoint Remote IT Support – Helpdesk, onboarding/offboarding, device & user management Cloud & Email Deliverability – DNS (SPF/DKIM/DMARC), Google/AWS WorkMail, MTA tools Systems & Security – Windows Server, Active Directory, BitLocker, Group Policy Automation & Documentation – SOPs, scripting, secure access workflows (PowerShell, Terraform) 💡 Why Clients Choose Me: 🔒 Security-first mindset with compliance awareness (HIPAA, SOC, etc.) 📞 Clear communicator — no jargon, just results ⚡ Fast, reliable, and flexible support — part-time, project-based, or ad hoc Whether you need email fixed, your Microsoft tenant streamlined, or reliable IT support, I’m ready to jump in and solve problems fast. Let’s work together — send me a message and let’s simplify your IT.

PROFESSIONAL PROFILE: Versatile professional with over 15 years of experience in technical writing, instructional support, budgetary management, and program analysis with the Department of Defense. PhD and Masters in Business Administration (Penn State University) with a concentration in Finance. PMP certified and holds a Masters in Contract Management (American Graduate University). Taught at graduate and undergraduate levels at the following universities: Penn State University, Johns Hopkins University, University of Mississippi, University of Maryland Global Campus, Bowie State University, Morgan State University APPLICABLE SKILL SET: * Standard Operating Procedures (SOPs), Support Agreements, Performance Work Statements (PWSs), Statements of Work (SOW), and proposal preparation * Research skills, experience with SharePoint, JIRA, Confluence, PeopleSoft Financials, and People Code * Advanced Technical Writing skills * Proficient in Microsoft 365