Hire the Best Typists in Maryland

You need me on your team because great customer support isn’t just about solving problems, it’s about creating experiences that make people feel heard, valued, and confident in your brand. That’s where I come in, bridging that gap with empathy, consistency, and care. With over 5 years of experience in customer support and live chat assistance, I’ve helped eCommerce stores, SaaS platforms, and service-based businesses retain customers, resolve issues quickly, and build trust that lasts. I specialize in providing friendly, fast, and on-brand support across multiple channels including chat, email, helpdesk, and CRM systems. Whether you need someone to manage your Shopify inbox, handle tickets on Zendesk, guide new users on Intercom, or maintain a helpful tone even under pressure, I’ve got you covered. I am available for 24/7 coverage or split shifts depending on your business needs. What I Bring to Your Team: ✅️ Live chat support with Intercom, Tidio, Tawk.to, Crisp, and LiveChat ✅️ Email and ticket support using Gorgias, Freshdesk, Zendesk, HelpScout ✅️ Shopify and WooCommerce order management and customer service ✅️ Product or service onboarding and walkthroughs ✅️ Refunds, returns, tracking updates, and issue resolution ✅️ Customer feedback collection and reporting ✅️ Knowledge base updates and FAQ maintenance Tools and Platforms I Work With: ✔️ Helpdesk: Zendesk, Gorgias, Freshdesk, HelpScout ✔️Live Chat: Intercom, Tawk.to, Tidio, Crisp ✔️CRM and Tracking: HubSpot, Zoho, Airtable, Trello ✔️eCommerce: Shopify, WooCommerce, BigCommerce ✔️Documentation and Communication: Google Workspace, Slack, Outlook, Zoom ✔️Knowledge Base: Notion, Confluence. Why Clients Love Working With Me: ✅️ I’m known for being a calm and clear communicator, even when dealing with tough or irate customers. I know how to de-escalate with empathy and keep things professional. ✅️ I bring strong emotional intelligence, which helps me understand what customers aren’t saying and respond in a way that makes them feel truly heard. ✅️ I’m a fast typist and efficient multitasker, which means I can handle multiple chats or tickets at once without losing accuracy or quality. ✅️ I adapt my tone and communication style to match your brand voice, whether it’s casual and friendly or polished and corporate. ✅️ I’m available for 24/7 support, including weekends and holidays, so your customers are never left waiting. ✅️ I treat every customer like they matter, because they do. And I treat your business like it’s my own, because I truly care about the growth of your business. I care about the people behind the tickets, not just solving problems, but making sure your customers feel valued and loyal to your brand. If you're ready for support that reflects the heart of your business, send me a message. Let’s give your customers a five-star experience. Warm regards, Nahvoma V

• My success is evidenced by the fact that I have many repeat clients who keep accounts open and offer me work regularly • Over 20 years of experience in writing and editing, including but not limited to: -- Writing: website content, press releases, blog posts, marketing copy, newspaper articles and features, travel features, academic papers and articles, and corporate briefs -- Editing: poetry books, novels, marketing copy, business correspondence, academic papers and articles • Additional experience and education in: -- Psychology (mental health, addictions) -- Communications -- Education (tutoring and curriculum editing/creation) • Works well independently and with deadlines • Dedicated, motivated, creative problem-solver • Excellent organizational and interpersonal skills

For over twenty years, I have worked in the corporate world, profit and nonprofit, providing administrative support, data entry/data conversion services using software such as Microsoft Excel and Word, and HTML coding services. I had worked freelance for two years, providing these services to a nonprofit organization of which I was employed for eighteen years. My 95+ words per minute typing speed with 99% accuracy makes me an ideal choice for administrative and data entry projects. I have a great deal of e-commerce experience updating the content on product pages, as well as cropping images using Adobe Photoshop and uploading them to the appropriate product page, testing the page to assure it is viewed correctly. I also possess fourteen years of experience in providing email customer support in a troubleshooting capacity for various word processing software. For the past four years, I've honed and continue to perfect my web researching skills. Thank you for taking the time to view my profile, and I look forward to working with you.

Strong proofreader and typist. Very proficient at formatting and editing documents, spreadsheets and correspondence. Comfortable with high volume projects and repetitive form filling.