Hire the Best Technical Support Specialists in Maryland

Versatile Technical Support and Business Development Professional with 7+ years of experience in customer success, technical support, and strategic business growth. I specialize in transforming complex technical challenges into seamless solutions across multiple industries. Key Strengths: - Technical Support & Troubleshooting: Expert in resolving technical issues for mobile, desktop, and enterprise platforms - Customer Success: Proven track record of maintaining high customer satisfaction (92%+ customer satisfaction) - Business Development: Experienced in market expansion, relationship building, and strategic sales approaches - Digital Marketing: Skilled in SEO optimization, email marketing, and creating compelling digital content - CRM & Database Management: Proficient in Zendesk, JIRA, Confluence, and specialized database systems Services I Offer: - Technical Support Consulting - Customer Success Strategy - Business Development Advisory - Digital Marketing Support - Database Management and Optimization - Training and Process Improvement -Transcribing Needs -Website Prototyping and Building Whether you need help streamlining customer support processes, developing business growth strategies, or creating impactful digital marketing content, I bring a comprehensive skill set and result-driven approach to every project. 7+ years working in Zendesk/JIRA resolving tickets at a high rate. 3+ years freelancing for local small businesses doing anything they may need doing on a structural level.

As a Cisco Certified Network Associate, I posses a comprehensive set of skills related to networking fundamentals, Cisco router and switch configuration, routing protocols, switching technologies, network security fundamentals, WAN technologies, IPv6, network troubleshooting, wireless networking, network management, quality of service (QoS), and basic network design. These skills enable me to install, operate, and troubleshoot small to medium-sized enterprise branch networks efficiently and effectively. As a Microsoft Technical Support Specialist, I have strong proficiency in troubleshooting and resolving technical issues related to Microsoft products and services, Windows OS, Office Suite, Azure cloud services, and other Microsoft applications. Additionally, a deep understanding of Microsoft technologies, including system configurations, security protocols, and software installations procedures, is essential for diagnosing and resolving complex technical issues efficiently. Both as Network and Technical Support Specialist, I possess excellent communication skills to effectively assist customers in resolving their technical problems, while also documenting and tracking issues accurately. I also have experience as a Team Manager with leadership and interpersonal skills to effectively guide and motivate team members towards achieving common goals. I exhibit strategic thinking and problem-solving capabilities to address challenges and adapt to changing circumstances while ensuring the team´s productivity and success.

I am currently engaged for 30 or so hours a week, and I do senior care for Mom (87), so my availability is limited. I can help if you have something short term like a fix. I don't mind continuing to help out occasionally after that as needed. I prefer to work on weekends when my primary contract is slower. I hope this helps. EXPERIENCE • Microsoft Office 365 suite, etc.: Outlook, One Drive, One Note, Excel, Word. • Customer relationship management and issue management. • Microsoft Windows administration (Version 3.11 thru Windows 11). • SQL under Sybase for Windows (SQL Anywhere, Rapid SQL). • XML file/stream maintenance and troubleshooting. • System testing for Java web application serving hundreds of clients. • Technical writing authoring a knowledge base of configuration management details. • Microsoft IIS maintenance and troubleshooting; WebLogic load-balancing plugin. • Adobe Acrobat Pro and Wondershare PDF editors. • Website administrator/moderator/publisher for two separate WordPress sites • Website administrator for Joomla site • Zendesk customer service • Cloudfare CRM • Browsers: Microsoft Edge; Google Chrome; Firefox; Opera; Brave; Internet Explorer • Windows Email Clients: Outlook 365, Mailbird, Bluemail, Windows Mail • iOS Email Clients: Outlook 365, Edison, Apple Email, Gmail

I help businesses and individuals streamline IT operations, from Microsoft 365 administration and Azure cloud solutions to everyday tech support needs. With 8+ years of experience in IT infrastructure, network administration, and cloud services, I provide efficient, reliable, and secure IT solutions. What I Offer: • Microsoft 365 & Azure Administration (Setup, Migration, User Management) • IT Support & Troubleshooting (Printers, Desktops, Networks, Software Issues) • Cloud & Security Solutions (Backup, Disaster Recovery, Compliance) • Technical Consulting (IT Optimization & Business IT Support) I deliver quick response times, effective problem-solving, and customer-focused IT solutions to keep your business running smoothly. Let’s connect and solve your IT challenges today. Message me to get started. I’m also great at handling everyday low-tier IT problems, from password resets and printer issues to basic troubleshooting for users who need quick and reliable solutions. Let’s connect to discuss how I can support your business or personal IT needs.