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I’m a Sr. Executive Assistant and E-commerce Operations Specialist with 10+ years of experience supporting founders, executives, and growing businesses. I’m usually the person behind the scenes keeping everything moving — managing calendars and priorities, coordinating projects, handling customer support, keeping e-commerce operations on track, working with vendors and fulfillment teams, and jumping in when something needs to get figured out. My background is a mix of executive support, e-commerce, customer experience, operations, social media, and AI-assisted workflows, so I’m comfortable wearing different hats and learning new systems quickly. 💼 Executive & Admin Support Calendar management, scheduling, meetings and travel coordination Research, follow-ups, project coordination and day-to-day founder support Google Workspace, Slack, Asana, Notion, Salesforce and other business tools 🛍️ E-commerce & Operations Shopify and Amazon administration Product listings, inventory updates and catalog management Order processing, returns, refunds and exchanges Fulfillment, shipping, 3PL coordination and logistics Vendor communication, reporting, SOPs and process improvement 💬 Customer Support & Experience Email and chat customer support Order, shipping, product and return questions Refunds, replacements and escalations Customer follow-ups and issue resolution Creating templates, SOPs and improving support workflows 📱 Social Media & Content Facebook, Instagram, TikTok and other social platforms Meta Business Suite, Hootsuite, Onlypult and social scheduling Content coordination, captions, community engagement and DMs Canva, CapCut and short-form content support 🤖 AI & Automation ChatGPT and Claude for research, brainstorming, drafting, summarizing, and workflow support AI-assisted customer support, product descriptions, SEO, social content, and email drafting Using AI to organize information, create SOPs, analyze/summarize data, and speed up repetitive admin work Comfortable testing new AI tools and incorporating them into existing workflows while reviewing and refining the final output 🧰 Tools I’ve worked with Shopify • Amazon Seller Central • ShipStation • ShipHero • Salesforce • Google Workspace • Slack • Asana • Notion • Meta Business Suite • Hootsuite • Onlypult • Canva • CapCut • Mailchimp • Kajabi • Zendesk • Freshdesk • QuickBooks • ChatGPT • Claude I’m comfortable stepping into an existing system, figuring out how things work, and taking ownership without needing constant direction. I also communicate well and keep people updated, especially when something needs a decision or is at risk of falling through the cracks. If you need someone who can support you at the executive level and understand the operational side of the business, I’d love to chat.

Orders packed and shipped daily to client's specifications with attention to detail and customer satisfaction. Experienced with Amazon, eBay and other ecommerce websites as well as FedEx, UPS and USPS websites. FBA items labelled, packed and shipped to Amazon warehouses as needed.

✅ Slow, hacked, or unreliable WordPress/WooCommerce site? I fix the root cause and leave it faster, safer, and easier to maintain. ✅ Top Rated Plus • 100% Job Success • $500K+ earned • 380 Upwork jobs • U.S.-based ✅ I’m a senior WordPress and WooCommerce developer with more than 10 years of full-time experience. Clients hire me when their website is slow, compromised, crashing, producing errors, or needs functionality that off-the-shelf plugins cannot provide. I can help with: • WooCommerce development and customization • Elementor Expert • WordPress malware removal and security hardening • PageSpeed, Core Web Vitals, caching, and database optimization • Emergency troubleshooting and website recovery • Custom WordPress plugins, themes, and API integrations • Checkout, payment, shipping, membership, and pricing logic • WP Engine, Kinsta, Cloudflare, cPanel, and server migrations • Email deliverability, SMTP, SPF, DKIM, and DMARC I diagnose the underlying cause—not merely the visible symptom. Before making changes, I protect the site with appropriate backups and document what was changed. Clients consistently describe me as a clear communicator, solution-oriented, reliable, and committed to quality. I’m available during U.S. Eastern Time and typically respond within a few hours. Send me a message with the problem you’re experiencing, your website platform or host, and any relevant error message. I’ll tell you the best next step.

I spent seven years running a DTC ecommerce brand end to end, from sourcing and manufacturing in China and Vietnam through inventory, fulfillment, Shopify, lifecycle marketing, and customer acquisition. The business grew to approximately $150K/month in revenue, 50+ SKUs and 2,200 orders per month, supported by a 15-person team. My hands-on experience includes: • China and Asia supplier sourcing, negotiation and manufacturer management • Pricing, MOQs, purchase orders, lead times and inventory forecasting • Production follow-ups, freight forwarders and full-container sea freight • Shopify ecommerce operations • Klaviyo lifecycle marketing for an approximately 80K-subscriber list • Welcome, abandoned-cart, post-purchase and win-back flows • Segmentation, A/B testing, deliverability and list health • Meta and Google advertising budgets of approximately $30K/month • Team, vendor and cross-functional operations management I'm particularly useful to DTC founders who need someone who understands both the commercial side of ecommerce and the operational machinery behind it. I can step into ecommerce operations, sourcing and supply-chain projects, founder support and startup operations, or Klaviyo lifecycle and retention work without needing the basics explained to me.