Hire the Best Six Sigma Specialists in Georgia

Semi-retired Operational Excellence leader with deep experience leveraging analytics, technology, and Lean Six Sigma techniques to improve overall business performance. Specialties: Service & Transactional Process Improvement, Service Blueprinting, Customer Journey Mapping, critical KPI design, Digitalization, Data Cleansing and Prep, Predictive Modeling, Visualization

Business professional with 20 years of management experience across various industries. I am a Lean Six Sigma Black Belt and have lead well over 350 process improvement projects for a total lifetime savings of $14.6MM. I am an expert at identifying opportunities to improve efficiencies, manage projects to realize those improvements, and setting up standardized processes and training programs to ensure they are sustained. I have done team building and coaching to provide talent development and increase the skill set of various teams. I have also located and helped acquire new talent that jives with the current team and adds value to the bottom line. In a nutshell, I am a business ninja that can help you improve your overall operating process, reduce costs, and create a positive and active work environment where your team can thrive.

Bringing over 20+ years of experience, I am an operations-driven professional who supports business leaders through structured operations management, customer success, and process optimization. My background spans remote operations, backend systems, client lifecycle management, and cross-functional coordination for growing organizations. Operating as an Independent Contractor since 1999, consistent, high-quality operational support has been delivered to small businesses, startups, and established organizations nationwide. My work focuses on building structure, improving workflows, maintaining data integrity, and supporting both internal teams and external clients with clarity and accountability. Currently pursuing a Master of Business Administration (MBA), this academic path builds on a Bachelor of Science in Business Administration with a concentration in Small Business Management and Entrepreneurship. I maintain a 3.83 GPA and am a member of Delta Mu Delta International Honor Society in Business and the National Society for Leadership and Success (NSLS). I also hold a Lean Six Sigma Yellow Belt and am currently pursuing Green Belt certification, reinforcing my focus on process improvement and operational efficiency. Serving as the backbone of day-to-day business functions, operational leadership has been the foundation of my career. I support organizations by managing backend operations, refining client onboarding and support workflows, maintaining CRM systems, developing SOPs, tracking KPIs, and ensuring smooth handoffs between sales, service, and delivery teams. Customer Success is deeply integrated into this work, with an emphasis on retention, clear communication, and issue resolution across email, phone, chat, and web conferences. Providing scalable and reliable support, I operate as a virtual operations partner who works independently, meets deadlines consistently, and adapts quickly to new systems and tools. Core Areas of Support • Operations Management and Backend Support • Customer Success and Client Lifecycle Management • Process Improvement and SOP Development • CRM Management (HubSpot, Salesforce, Zoho, Intercom) • Data Entry, Reporting, and Quality Control • KPI Tracking and Operational Documentation • Cross-Functional Team Coordination • Remote Executive and Business Operations Support Technical Environment • Microsoft Office Suite (Word, Excel, PowerPoint...) • Google Workspace • Project and Workflow Tools (Trello, Slack, Microsoft Teams, and more) • CRM and SaaS Platforms • Data Analytics and Reporting Valued by clients for the ability to bring order to complex operations, communicate clearly, and support growth without unnecessary complexity, this profile reflects a results-driven operations and customer success professional ready to step in and deliver.

𝗛𝗲𝗹𝗹𝗼! I'm Kim, a serial entrepreneur turned Business & Strategy Consultant with 10+ years of experience helping startups, small businesses, and Fortune 100s like Disney and Boeing thrive. The knowledge & expertise I've gained from experience is fortified by Lean Six Sigma certifications, a Psychological Science degree, and an MBA from USC Marshall (a top-20 business school). 𝗕𝗔𝗖𝗞𝗚𝗥𝗢𝗨𝗡𝗗: My mother was an entrepreneur, so like a fish in water, I've been surrounded by business my entire life. She founded a snack food manufacturer when I was 5, and it grew alongside me like a sibling. After her unexpected passing, I became the company's CEO and joined forces with my human siblings to run it. That remains the most stressful and scariest year of my professional and personal life, but the lessons afforded to me during childhood and the support of an awe-inspiring team empowered me to succeed its trials by fire. In my first year as CEO, revenue increased by 20% and profitability increased by 36%. We doubled within a few years and steadily grew until receiving a buy-out offer that, after some negotiation, we couldn't refuse. I attribute those experiences to the consultant I've become and my ability to connect with clients. I'm intimately familiar with how overwhelming running a business can be, and I'm passionate about leveraging the knowledge and expertise I've accumulated to empower entrepreneurs in similar ways. 𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣: I bring a unique blend of practical knowledge, strategic thinking, business acumen, and technical skills to the table. I specialize in data-driven strategy development, which frequently culminates in projects including comprehensive research & data analysis, business plan writing & development, growth & marketing strategies, and financial analysis & planning. Furthermore, my network of industry experts and professionals enables me to provide clients with access to additional resources and support. 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗘𝗗 𝗖𝗟𝗜𝗘𝗡𝗧 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 • Secured seven-figure funding from investors, banks, and SBA programs. • Boosted IT service provider's growth rate from 3% to 16% in 6 months. • Increased an HVAC company's net income by 33% despite a 7% revenue decline. • Grew a supplement company’s EBITDA 16% by aligning corporate & financial strategies. • Outsold 97.9% of sellers on the $2.3 billion platform Etsy within a drinkware brand’s first year by developing scalable go-to-market and operational strategies. • Drove 385% growth in hyper-competitive entertainment industry as fractional CEO, establishing a renowned 27,000 sq. ft. multimedia studio. • Increased YouTube channel's 90-day impressions by 46%, views by 126%, and click-through rate by 1.9%. 𝗟𝗲𝘁'𝘀 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 how I can leverage my lifetime of experience, formal education, and incredible network to take your business to the next level. I know that hiring a freelancer is an important decision, and I'm happy to provide more information and answer any questions you may have. I’m here to help and just a message away!

REGULATORY AND QUALITY PROFESSIONAL 12+ years of experience in medical devices (Class I, II, III) , pharmaceuticals, OTC Monograph, Pharmaceutical API , product lifecycle management, FDA submissions, ESG submissions , QMS, other USA regulatory agencies such as United States Customs and Boarder protection , EPA, Board of Pharmacies across USA States, and international regulations including EU MDR, ISO 13485, MDSAP , Health Canada, COFEPRIS, ANVISA and TGA Australia . Certified in Lean Six Sigma White belt and Lean Six Green Belt.

Process Improvement Consultant Strategic and hands-on Manufacturing & Operational Excellence Leader with 17+ years of experience directing regulated pharmaceutical, medical device, and high-volume manufacturing operations. Proven track record leading full-scale site operations, building empowered teams, and driving safety, quality, delivery, and cost excellence across complex, multi-shift environments. Deep expertise in Lean, TPM, Six Sigma, and digital manufacturing enablement, with a history of transforming underperforming units into high-performing operations that consistently achieve service, RFT, compliance, and productivity targets. Recognized for designing and executing enterprise-wide operating systems, elevating inspection readiness, strengthening quality culture, and embedding daily management, leader standard work, and structured problem solving. Adept at leading through change, coaching leaders at all levels, and building strong cross-functional synergies with Quality, Engineering, Supply Chain, HSE, and Finance. Passionate about developing diverse, future-ready talent pipelines, advancing a speak-up culture, and leveraging digital technologies to enhance decision-making and site competitiveness. ________________________________________ Core Competencies Manufacturing Leadership (Consumer / Pharma / Medical Device) • FDA/EMA Inspection Readiness & Compliance Excellence • Site Operations & Resource Management (CAPEX, OPEX, FTE Optimization) • Lean IQP / Six Sigma / OpEx Transformation • NPI-readiness / Tech Transfer Alignment • Daily Management Systems (Tiered Huddles, LSW, Visual Management) • Quality Culture, Right First Time (RFT), CAPA Effectiveness • Talent Development, Coaching, Succession Planning • Strategy Deployment / Long-Term Roadmap Design • Digital Operations, Data Transparency, OEE & Performance Analytics • Safety Culture / Crisis Management / High-Performance Culture ________________________________________ Key Achievements Operational Leadership & Site Performance • Directed end-to-end manufacturing operations for multi-shift GMP environments producing commercial products, achieving: ✓ 96%+ compliance audit readiness, ✓ 97% RFT, ✓ 10% cost reduction, ✓ 4–10% OEE lift, and zero stock-outs across critical lines. • Built and executed multi-year operational strategy aligned to corporate objectives, improving service levels, throughput, and cost competitiveness while maintaining robust safety and quality performance. Quality, Compliance & Readiness • Strengthened quality culture by implementing standard work, error-proofing systems, digital documentation checks, and automated performance dashboards—resulting in zero major findings during FDA and internal audits. • Led CAPA transformation achieving 96% CAPA effectiveness, eliminating overdue actions, and establishing a sustainable quality governance model. Lean / OpEx / Continuous Improvement Leadership • Designed and deployed a Lean-based Operating System (Hoshin Kanri, DMS, LSW, A3, and Zero Loss Analysis) across multiple sites, driving: → 7% annual cost reduction, → 8% waste reduction, → 21–38% throughput improvement, → $3M–$7M+ verified savings. • Sponsored portfolio of CI projects in partnership with MS&T and Engineering, improving process capability, yield, and equipment reliability. Culture, Engagement & Leadership Development • Led culture transformation aligned to the behaviors of improving engagement scores within 6 months. • Developed an integrated talent pipeline and succession plan for manufacturing, improving leadership bench strength and reducing turnover by 18%. • Personally coached supervisors and managers on problem solving, coaching kata, and performance management—building a high-accountability culture. Safety & HSE Excellence • Led safety transformation achieving VPP Star-level performance, reducing injuries by over 40% while strengthening risk assessment, LOTO, PPE standardization, and compliance audits. • Ensured Business Continuity Plan readiness and served on Crisis Management Team for critical site decisions and HSE escalations. Digital Enablement & Data Transparency • Implemented digital visual management, automated OEE dashboards, and real-time performance reporting, improving decision-making speed and cross-functional alignment. • Championed data literacy and digital curiosity across the manufacturing team; introduced digital checklists, electronic batch records, and predictive analytics for maintenance.