Hire the Best Operational Planning Freelancers in Georgia

Most law practices don’t struggle because the attorneys aren’t good at legal work. They struggle because the firm has outgrown the systems, workflows, and accountability structures that got it to its current size. The result is familiar: the owner becomes the bottleneck, staff rely on tribal knowledge instead of documented processes, work gets stuck waiting for decisions, clients experience inconsistency, and growth creates more stress instead of more leverage. I help law firm owners identify the operational issues causing those problems and build a practical path toward a more predictable, scalable practice. I am not a marketing consultant. I am not a software implementer. I am not an EOS coach. My focus is understanding how work actually moves through your firm, identifying what is creating friction, and determining what should be addressed first. Before consulting, I led Estates Processing Operations at JPMorgan Chase, where I oversaw hundreds of thousands of estate-related accounts and more than $1.3 billion in beneficiary payouts. My teams managed document review, beneficiary verification, payout calculations, asset liquidation, and operational controls across every state we served. The work demanded accuracy, consistency, accountability, and process discipline because mistakes had real consequences and often could not be reversed. Today, I work with estate planning, probate, and trust administration and other practices to identify: • Operational bottlenecks • Owner dependencies • Workflow breakdowns • Accountability gaps • Staffing and role clarity issues • Process documentation priorities • Client experience inconsistencies • Capacity and scalability constraints Typical engagements include operational assessments, workflow reviews, findings reports, root cause analysis, action plans, implementation roadmaps, and SOP prioritization. Many of my clients are not looking for faster growth. They are looking for operational maturity, greater predictability, stronger staff ownership, reduced owner dependency, better client experiences, and the confidence that the practice can function without everything running through them. Background: Executive Director, Operations and Estates Processing at JPMorgan Chase, U.S. Army Logistics Officer, MBA, PMP, and founder/operator of multiple businesses, including a seven-figure e-commerce company. If your practice has outgrown the way it currently operates, let’s talk.

I don’t just help businesses “improve operations”—I help fix what’s actually slowing them down. With 15+ years of hands-on experience, I step into businesses to identify gaps, inefficiencies, and breakdowns across systems, processes, and teams—then build the structure needed for things to run smoothly and scale effectively. I’m known as The Business Operations Doctor because my approach is both diagnostic and practical. I look at how your business is functioning today, where it’s breaking down, and what needs to be built or rebuilt to support growth. I’ve worked across multiple industries and business models, supporting companies through growth phases, restructuring, system rebuilds, and operational clean-up. What I can help you with: ✔ SOP Development (clear, structured, and actually usable) ✔ Process Mapping & Workflow Design ✔ Operations Audits & Assessments ✔ KPI & Performance Tracking Frameworks ✔ System Implementation (ClickUp, GHL, CRMs, internal tools) ✔ Team Alignment & Operational Structure ✔ Process Improvement & Efficiency Optimization ✔ Program & Project Management ✔ Technology Improvement & Design How I work: I don’t deliver generic templates. I build systems based on how your business actually operates—your team, your workflows, your goals. Everything is designed to be used, maintained, and scaled. If your operations feel: Disorganized Reactive Hard to manage Or dependent on too many manual workarounds Then we’ll fix that—properly. Let’s build an operational foundation that supports your business now and where you're going next.

Hi! I’m Keyanna — an Operations, Logistics, and Business Management professional with over 10 years of experience helping companies and organizations run smoothly, communicate effectively, and operate efficiently. My background spans transportation operations, purchasing, SAP procurement, administrative support, real estate investing, and the development of independent living and transitional housing programs. I specialize in supporting small businesses, entrepreneurs, and housing programs with operational setup, workflow design, documentation, vendor coordination, and process improvement. I have hands-on experience developing transitional/independent living environments, creating policies and procedures, resident intake systems, and program structures that promote stability, accountability, and client success. My expertise also includes dispatching, fleet coordination, DOT compliance, supplier management, invoice reconciliation, tax lien research, property development, and business consulting. I’m known for being reliable, organized, and solution-driven, with the ability to manage multiple moving parts while keeping operations running smoothly. Whether you need help with logistics, purchasing, administrative projects, business planning, program documentation, property research, or setting up systems for residential or transitional programs, I deliver accurate, high-quality work that keeps your business on track. Let’s work together to streamline your operations and bring your ideas to life.