Hire the Best Process Optimization Consultants
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I help businesses streamline operations, eliminate inefficiencies, and scale smarter through proven Business Process Improvement and Operational Excellence strategies. As a Process Improvement Consultant, I specialize in workflow optimization, process mapping, and continuous improvement using Lean and data-driven methodologies. My focus is to collaborate by developing a repeatable process that is faster, clearer, and more profitable. What I Help With • Business Process Mapping (BPMN, Visio, Lucidchart, MIRO, Figma) • Workflow Optimization & Automation Planning • SOP Development & Process Documentation • Operational Efficiency & Cost Reduction • Continuous Improvement Initiative • Cross-functional Process Alignment Results Clients See ✔ Reduced bottlenecks and cycle times ✔ Clear, standardized processes teams can follow ✔ Improved productivity and operational visibility ✔ Scalable systems that support growth I’ve worked with teams that needed to fix broken workflows, document tribal knowledge, prepare for growth, or improve performance without adding headcount. Whether you’re a startup building structure or an established company refining operations, I bring a structured, analytical, and collaborative approach to solving process challenges. Tools & Methods Lean Principles | Process Mapping | BPMN | Lucidchart | Microsoft Visio | SOP Design | Root Cause Analysis | Continuous Improvement Frameworks | Data Analysis If your operations feel messy, manual, or inefficient — I can help you turn them into organized, scalable systems that actually support your goals. Send a message and let’s map out where your processes can improve.

I specialize in project management with over 12 years of experience in driving process improvements across diverse sectors, including food and beverage and packaging industries. I am skilled in project planning and execution, operations management, and continuous improvement methodologies such as root cause analysis and value stream mapping. My Green Belt certification complements my ability to streamline operations and enhance productivity in both union and non-union environments. I excel at leading cross-functional teams through complex challenges, ensuring that projects are delivered on time and meet organizational goals. With a background in chemical engineering, I bring a technical perspective to manufacturing operations, allowing me to implement innovative solutions that foster efficiency. If you need a results-oriented project manager to optimize your processes and drive measurable outcomes, let's discuss how I can contribute to your project's success.

I help organizations and teams streamline workflows, improve performance, and deliver lasting results. With 20+ years of experience across Fortune 500 companies, e-commerce, and healthcare, I bring a proven mix of Lean, Agile, and facilitation expertise to every engagement. ✅ Process Optimization: Mapping workflows, simplifying operations, and identifying improvement opportunities that boost efficiency and scalability. ✅ Agile & Lean Leadership: Driving continuous improvement, program delivery, and cultural alignment. ✅ Operational Excellence: Implementing practical systems that create clarity, accountability, and measurable impact. Beyond consulting, I excel at leading operations directly. I drive day-to-day execution, stabilize business processes, and help teams regain rhythm during growth or transition. I’ve successfully guided cross-functional operations in dynamic environments, bringing structure to scaling teams and building repeatable systems that support both performance and culture. My approach combines practical strategy with hands-on execution, ensuring that recommendations don’t just look good on paper but deliver real results in motion. I’m also the author of Tilt: How Poker Reveals the Secrets to Resilient Leadership and Clear Decisions, where I translate lessons from the poker table into tools for leading under pressure. That same perspective helps me guide teams with clarity, composure, and follow-through. Clients hire me when they need a strategic consultant to optimize operations, a facilitator to guide improvement conversations, or a hands-on leader to help their team adopt Lean and Agile practices. I provide clarity, structure, and actionable solutions that sustain results. Let’s connect to explore how I can strengthen your systems and deliver lasting results. Message me today to discuss your project needs!

Inefficient processes cost you time, money, and customers. I find where — and fix it, with two decades of Lean Six Sigma discipline. I'm Sona Murgai, Founder & Principal Advisor of Process Velocity Advisors LLC, a business process consulting firm serving small businesses, mid-market companies, and healthcare organizations. Before founding the firm, I spent 12+ years in process excellence at GE and Genpact — as a functional Master Black Belt, Black Belt trainer, and Master Coach — where I mentored 200+ Green Belt and Black Belt projects, designed Black Belt training and certification assessments, and led the Process Excellence function for Consumer Goods, Pharma, and Life Sciences business units of a global outsourcing firm. I've helped process owners cut costs, reduce errors, and grow revenue across Healthcare, Pharma, Life Sciences, Retail, Retail Lending, Credit Cards, and Consumer Goods. HOW I WORK: ● Define the process and success metrics up front ● Map the current state — how work actually flows, including the exception paths ● Analyze root causes with data, not opinions ● Improve: design and implement changes your team can sustain ● Control: measure results against the baseline, then standardize with SOPs, controls, and dashboards ENGAGEMENTS I TAKE ON: ● Business process mapping, analysis, and redesign ● Operational efficiency audits with a prioritized improvement roadmap ● SOP development and process documentation ● Workflow automation readiness — requirements, tool selection, and (for healthcare) HIPAA/BAA compliance validation before you build; for technology builds I work with an established technology delivery partner, with design and accountability staying with me ● Lean Six Sigma training and coaching — Green Belt/Black Belt mentoring, Black Belt curriculum design, Advanced Lean programs ● Project management and change management for improvement initiatives CERTIFICATIONS: Lean Six Sigma Master Black Belt (functional) · Certified Six Sigma Black Belt · Certified Advanced Lean Trainer · Design Thinking Practitioner · MBA Most engagements start with a fixed-fee Operations Diagnostic — a structured assessment delivering a process map, findings, and a roadmap you can act on with or without me. Message me with the operational problem you're facing — I'll respond with specific questions, not boilerplate. Sona Murgai Founder & Principal Advisor, Process Velocity Advisors LLC Lean Six Sigma Master Black Belt

✅ Saved over $250k in software in payroll with automation ✅ Companies using my systems have generated over $10M in revenue ✅ AI Consulting for Executive Director at Morgan Stanley ✅ US Military AI Certified I’ve worked with AI since 2023 & I've worked with 38 businesses across 15+ industries during that time. Here’s some of my past experience: - I helped generate ~$4M for a charter bus company by creating a contracting tool. - I helped generate ~$9M in annual revenue for a law firm by making an AI lead qualification system. - I helped generate ~$5M in annual revenue for a door to door company by creating an automated lead scraper. - I revealed over $100k of lost revenue for a residential cleaning company by creating a KPI analytics system. - I recovered $10,000 of missed calls for a mobile instrument maintainer by creating an AI voicemail system. - I recovered $2,250 worth of monthly recurring revenue for a local MMA gym with an AI receptionist. - I helped recover $25,000 in revenue for an auto repair shop by creating an AI voicemail system.

𝐈’𝐯𝐞 𝐡𝐞𝐥𝐩𝐞𝐝 𝐟𝐨𝐮𝐧𝐝𝐞𝐫𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞𝐢𝐫 𝐭𝐞𝐚𝐦𝐬 𝐫𝐞𝐜𝐨𝐯𝐞𝐫 𝐨𝐯𝐞𝐫 $𝟐𝐌 𝐢𝐧 𝐫𝐞𝐯𝐞𝐧𝐮𝐞, 𝐬𝐚𝐯𝐞 𝟓𝟎𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬, 𝐚𝐧𝐝 𝐬𝐜𝐚𝐥𝐞 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐛𝐮𝐫𝐧𝐨𝐮𝐭. 𝐈 𝐝𝐞𝐬𝐢𝐠𝐧 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐭𝐡𝐚𝐭 𝐟𝐫𝐞𝐞 𝐟𝐨𝐮𝐧𝐝𝐞𝐫𝐬 𝐭𝐨 𝐥𝐞𝐚𝐝, 𝐧𝐨𝐭 𝐦𝐚𝐧𝐚𝐠𝐞. If your backend feels messy or reactive, I’ll help you bring order, accountability, and structure so your team can scale with confidence. What I Help With • Operations Design & System Buildout – Turn scattered workflows into clear, trackable systems • Project & Task Management Setup – Implement ClickUp, Notion, Asana, or HubSpot for alignment and delivery • Client & Team Onboarding Systems – Build repeatable onboarding that saves time and increases retention • Delegation Mapping & Automation Strategy – Simplify responsibilities and remove manual work • Fractional COO Support – Long-term partnership to keep systems running smoothly as you scale Recent Results • Founder involvement down 40% • Team capacity up 2.5x • $2M+ recovered in revenue • 5000+ hours saved • 38% higher client retention Clients Say “Antonio helped us turn our SaaS operations into something structured and measurable. Our team finally knows who owns what.” — Sarah, SaaS Founder (6-person team, 5K+ users) “He streamlined our onboarding and training into one clear system. The difference in delivery quality was instant.” — Derrick, Agency Founder (20-person team) “Antonio helped me shift from operator to CEO. His systems gave me clarity and confidence again.” — Emily, Therapy Practice Founder (10-person team) Most founders reach out when: • Projects are delayed or disorganized • The team relies on them for every decision • Systems exist, but no one follows them • Growth feels harder instead of easier I step in, diagnose what’s broken, and quietly build the systems that get you back in control. 𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐭𝐢𝐫𝐞𝐝 𝐨𝐟 𝐛𝐞𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤 𝐚𝐧𝐝 𝐦𝐢𝐬𝐬𝐢𝐧𝐠 𝐨𝐮𝐭 𝐨𝐧 𝐠𝐫𝐨𝐰𝐭𝐡, 𝐫𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐚𝐧𝐝 𝐥𝐞𝐭’𝐬 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐭𝐨 𝐬𝐢𝐦𝐩𝐥𝐢𝐟𝐲 𝐰𝐡𝐚𝐭’𝐬 𝐬𝐭𝐮𝐜𝐤.