Hire the Best Continuous Improvement Specialists
in the United States

Overview Flow & Performance LLC – Services Customers hiring outsourced implementation and project management are rarely buying "project management." They're buying lower risk, faster execution, and confidence that the project will actually succeed. Project Management Services: 1. Fractional Project Management 2. Project-Based Implementation and Customer Training (SaaS & Hardware) 3. Turnaround Rescue Projects 4. Advisory & PMO Services Fractional Customer Success Management Services Customer Success Strategy & Change Management Adoption Customer Onboarding & Implementation Customer Retention & Churn Prevention Customer Relationship Management QBRs & Executive Business Reviews Customer Success Playbooks & Processes Customer Adoption & Engagement Customer Journey Mapping & Adoption At-Risk Account Recovery Cross-Functional Coordination with Sales, Support & Operations Business Consulting and Services Company size 2-10 employees Headquarters Fort Lauderdale, FL Founded 2025 Specialties Project Management, Implementation, Change Management, Customer Success Adoption, CSM, PMP, Agile, Process Creation, Process Improvement, and Fractional Projects

I help businesses get their operations out of people's heads and into systems that actually work — through SOPs, process maps, and workflow documentation that stick. My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don’t. I’m also currently engaged as a Business Analyst on a large-scale enterprise consulting project (details under NDA), leading discovery, risk and bottleneck analysis, process improvement, and user story development — so this isn’t just past experience, it’s live, current work. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis (Lucidchart) — Workflow audits with prioritized recommendations — Excel & Access dashboards, trackers, and databases — Cross-functional coordination and operational reporting I offer fixed-price catalog projects for SOPs, workflow audits, and operations starter packs — so you know exactly what you're getting before we start. I work fast, communicate clearly, and deliver things that get used. Based in Maine, available across US time zones. If that's what you need — let's talk.

Inefficient processes cost you time, money, and customers. I find where — and fix it — with 12+ years of Lean Six Sigma discipline. I'm Sona Murgai, Founder & Principal Advisor of Process Velocity Advisors LLC, a business process consulting firm serving small businesses, mid-market companies, and healthcare organizations. I'm also the author of Lean Management Essentials (Vibrant Publishers). Before founding the firm, I spent 12+ years in process excellence at GE and Genpact — as a functional Master Black Belt, Black Belt trainer, and Master Coach — where I mentored 200+ Green Belt and Black Belt projects, designed Black Belt training and certification assessments, and led the Process Excellence function for the Consumer Goods, Pharma, and Life Sciences business units of a global outsourcing firm. I've helped process owners cut costs, reduce errors, and grow revenue across Healthcare, Pharma, Life Sciences, Retail, Retail Lending, Credit Cards, and Consumer Goods. HOW I WORK: ● Define the process and success metrics up front ● Map the current state — how work actually flows, including the exception paths ● Analyze root causes with data, not opinions ● Improve: design and implement changes your team can sustain ● Control: measure results against the baseline, then standardize with SOPs, controls, and dashboards ENGAGEMENTS I TAKE ON: ● Business process mapping, analysis, and redesign ● Operational efficiency audits with a prioritized improvement roadmap ● SOP development and process documentation ● Workflow automation readiness — requirements, tool selection, and (for healthcare) HIPAA/BAA compliance validation before you build; for technology builds I work with an established technology delivery partner, with design and accountability staying with me ● Lean Six Sigma training and coaching — Green Belt/Black Belt mentoring, Black Belt curriculum design, Advanced Lean programs ● Project management and change management for improvement initiatives CERTIFICATIONS: Lean Six Sigma Master Black Belt (functional) · Certified Six Sigma Black Belt · Certified Advanced Lean Trainer · MBA Most engagements start with a fixed-fee Operations Diagnostic — a structured assessment delivering a process map, findings, and a roadmap you can act on with or without me. Message me with the operational problem you're facing — I'll respond with specific questions, not boilerplate. Sona Murgai Founder & Principal Advisor, Process Velocity Advisors LLC Lean Six Sigma Master Black Belt

Hello! I'm EmmaLee, your go-to expert for Project Management and Process Improvement. With my PMP certification, LSSBB certification, and over 13 years of experience, I've honed my skills to become a master at streamlining operations and enhancing systems. 🚀 Why Choose Me? ⚙️ No-Code System Whiz: I craft efficient systems that simplify processes without the need for complex coding. 📜 Certified Skills: I'm not just experienced; We're certified in tools like ClickUp, Airtable, SmartSuite, Asana, Monday.com, Hive, Softr, Noloco, and Zapier. 🌐 Industry Versatility: From biotech to marketing, I've improved operations across diverse sectors with custom solutions. My Professional Path: I've made waves in the corporate world, especially in biotech, working with giants like Thermo Fisher Scientific and GE Healthcare. But my expertise isn't limited to one industry—I've also excelled in video production, education, marketing, legal, and construction sectors.🌟 In my toolkit: -🗺️ Process Mapping -💻 System Implementations -🔧 Process Enhancement 🎓 Education: I've got an MBA and a Lean Six Sigma Black Belt certification to back up my hands-on experience. What Makes Me Stand Out? Since diving into consulting, I've been laser-focused on helping clients like you refine their operations and scale up sustainably. Whether it's implementing new management systems, training teams, or boosting current systems' efficiency, I'm your ally. 🤝 Ready to see how my strategic insight and analytical prowess can drive your projects forward? Reach out to me! Let's partner up for the triumph of your business. Eager to Elevate Your Business Processes and Systems? Get in touch with me now! 📩

***SEASONED CONSULTANT WITH > 500 BILLABLE HOURS IF YOU INCLUDE NON UPWORK ACTIVITIES. I help businesses reduce costs, eliminate waste, and boost efficiency through Lean and Six Sigma methods. With 40+ years in manufacturing engineering and operations, I’ve led projects that improved quality, accelerated throughput, and saved clients millions. I have also created course material and taught numerous Green Belt/ Black Six Sigma, Excel, Minitab, Design of Experiments and other statistical software classes. If you’re struggling with delays, bottlenecks, or high defect rates, I can help you identify root causes, implement sustainable improvements, and deliver measurable ROI. If you need to take your career to a next level, I'm here to provide training and 1:1 hands on assistance. What I Offer: - Process Optimization & Lean Implementation – streamline workflows, reduce cycle time, and remove bottlenecks - Six Sigma Projects (DMAIC / DMADV) – data-driven problem solving, defect reduction, and process capability improvement - Training & Coaching – teach and mentor teams in Lean, Six Sigma, and problem-solving methods - Root Cause Analysis – identify and eliminate recurring issues that impact cost, quality, or delivery - KPI Development & Dashboards – define metrics that matter, and track improvements with clear visuals - Operational Excellence Audits – evaluate current processes and design a roadmap to improvement Why Clients Choose Me: - Certified Six Sigma Black Belt with hands-on industry experience (not just theory) - 40+ years of proven results in manufacturing, engineering, and operations - Strong communicator who adapts complex methods into practical steps for your team - Focused on measurable results: cycle time, yield, cost savings, customer satisfaction Let’s Work Together: If you need to fix broken processes, boost efficiency, or hit aggressive business goals, I can help. Message me today to discuss your project—I’m ready to help you deliver results.

Program Manager | Ops Director — PMO & Execution Overview I'm the person founders and executives bring in when they know exactly where the business needs to go, but need someone to actually drive it there — chasing follow-ups, unblocking teams, and turning strategy into finished work without needing to be managed every step of the way. What I bring: Over a decade of program and operations leadership across aviation, enterprise technology, and public-sector consulting — including directing a $10M+ merger-integration program across two airline carriers (15 project managers, 32 concurrent workstreams) and delivering a 2-year systems implementation that drove an 80% improvement in operational efficiency. I currently serve as the operational backbone for a growing consulting agency, owning the full client portfolio, executive reporting, and stakeholder communication — the person the CEO relies on to know the status of every initiative without having to ask. How I work: ▸ I own the tracker, not just my piece of it — every initiative, every day, moving toward "done" ▸ I chase without being asked — following up, surfacing blockers, and fixing them before they cost time ▸ I turn scattered meetings and Slack threads into real systems: SOPs, RAID logs, RACI models, playbooks people actually use ▸ I run daily or weekly check-ins with clear recaps: what moved, what's stuck, what I need from you ▸ I run hiring processes end-to-end when needed — sourcing, screening, coordinating interviews Where I add the most value: Program & portfolio management • PMO design and governance • Operations/Chief-of-Staff support • Team and vendor coordination • Process and SOP design • QA/data validation • Stakeholder and executive communications • Hiring and onboarding systems I hold a PMP® and CSM® certification and I'm a Smartsheet Certified Expert. I'm also the founder of my own consulting practice, IT Ops Excellence Consulting, LLC, so I bring an owner's mindset to every engagement, not just a task-list mentality. If you need someone who turns "here's the goal" into "here's what's done," let's talk.