Hire the Best Continuous Improvement Specialists
in the United States

Tired of broken processes and spreadsheets nobody actually uses? My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don't. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis — Excel & Access dashboards, trackers, and databases — SWOT analysis and operational recommendations — Cross-functional coordination and client-facing reporting Whether you need a quick-turnaround dashboard or a full workflow overhaul, I work fast, communicate clearly, and deliver things that get used. I'm based in Maine but work across time zones — US, Australia, Europe, no problem. Clients describe me as a "clear communicator, committed to quality, and reliable" — and that's exactly how I work on every project. If that's what you need — let's talk.

I help organizations and teams streamline workflows, improve performance, and deliver lasting results. With 20+ years of experience across Fortune 500 companies, e-commerce, and healthcare, I bring a proven mix of Lean, Agile, and facilitation expertise to every engagement. ✅ Process Optimization: Mapping workflows, simplifying operations, and identifying improvement opportunities that boost efficiency and scalability. ✅ Agile & Lean Leadership: Driving continuous improvement, program delivery, and cultural alignment. ✅ Operational Excellence: Implementing practical systems that create clarity, accountability, and measurable impact. Beyond consulting, I excel at leading operations directly. I drive day-to-day execution, stabilize business processes, and help teams regain rhythm during growth or transition. I’ve successfully guided cross-functional operations in dynamic environments, bringing structure to scaling teams and building repeatable systems that support both performance and culture. My approach combines practical strategy with hands-on execution, ensuring that recommendations don’t just look good on paper but deliver real results in motion. I’m also the author of Tilt: How Poker Reveals the Secrets to Resilient Leadership and Clear Decisions, where I translate lessons from the poker table into tools for leading under pressure. That same perspective helps me guide teams with clarity, composure, and follow-through. Clients hire me when they need a strategic consultant to optimize operations, a facilitator to guide improvement conversations, or a hands-on leader to help their team adopt Lean and Agile practices. I provide clarity, structure, and actionable solutions that sustain results. Let’s connect to explore how I can strengthen your systems and deliver lasting results. Message me today to discuss your project needs!

Experienced B2B Lead Generation & Business Development Professional with a proven background in cold calling, appointment setting, prospect qualification, and client acquisition. I help businesses accelerate growth by identifying high-value opportunities, engaging decision-makers, and creating qualified sales conversations that drive revenue. With over 2 years of experience supporting U.S.-based organizations, I have worked across multiple industries, including healthcare, insurance, marketing, real estate, home services, technology, and professional services. My expertise includes outbound prospecting, LinkedIn outreach, email campaigns, CRM management, pipeline development, and relationship-driven business development. I am skilled at navigating gatekeepers, handling objections professionally, building rapport with stakeholders, and maintaining structured follow-up processes that maximize conversion opportunities. My approach combines strategic prospecting, effective communication, and disciplined execution to deliver measurable results. Committed to professionalism, integrity, and continuous improvement, I take pride in helping businesses expand their reach, strengthen their sales pipelines, and build long-term client relationships through consistent, high-quality outreach. Specialized in Cold Calling, Appointment Setting, Lead Generation, Prospect Research, LinkedIn Outreach, Email Outreach, CRM Management, Sales Development, Lead Qualification, Client Acquisition, Pipeline Management, B2B Sales, Business Development, and Customer Relationship Management. Experienced in engaging business owners, executives, and decision-makers across industries including **Healthcare, Insurance, Marketing Agencies, Real Estate, Home Services, SaaS, AI Solutions, Financial Services, and Professional Services**. Core Skills: B2B Lead Generation Cold Calling & Telemarketing Appointment Setting LinkedIn Prospecting Email Outreach Campaigns Lead Qualification & Nurturing CRM Management (HubSpot, Salesforce, Zoho, Pipedrive) Business Development Sales Development Representative (SDR) Functions Objection Handling Follow-Up Strategy Customer Engagement Market Research & Prospect Research Pipeline Building & Management I focus on identifying high-intent prospects, building meaningful business relationships, and creating qualified sales opportunities through professional communication, strategic outreach, and consistent follow-up. My goal is to help businesses increase appointments, strengthen sales pipelines, and drive sustainable growth.

I help businesses reduce costs, eliminate waste, and boost efficiency through Lean and Six Sigma methods. With 40+ years in manufacturing engineering and operations, I’ve led projects that improved quality, accelerated throughput, and saved clients millions. I have also created course material and taught numerous Green Belt/ Black Six Sigma, Excel, Minitab, Design of Experiments and other statistical software classes. If you’re struggling with delays, bottlenecks, or high defect rates, I can help you identify root causes, implement sustainable improvements, and deliver measurable ROI. If you need to take your career to a next level, I'm here to provide training and 1:1 hands on assistance. What I Offer: - Process Optimization & Lean Implementation – streamline workflows, reduce cycle time, and remove bottlenecks - Six Sigma Projects (DMAIC / DMADV) – data-driven problem solving, defect reduction, and process capability improvement - Training & Coaching – teach and mentor teams in Lean, Six Sigma, and problem-solving methods - Root Cause Analysis – identify and eliminate recurring issues that impact cost, quality, or delivery - KPI Development & Dashboards – define metrics that matter, and track improvements with clear visuals - Operational Excellence Audits – evaluate current processes and design a roadmap to improvement Why Clients Choose Me: - Certified Six Sigma Black Belt with hands-on industry experience (not just theory) - 40+ years of proven results in manufacturing, engineering, and operations - Strong communicator who adapts complex methods into practical steps for your team - Focused on measurable results: cycle time, yield, cost savings, customer satisfaction Let’s Work Together: If you need to fix broken processes, boost efficiency, or hit aggressive business goals, I can help. Message me today to discuss your project—I’m ready to help you deliver results.

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

I help businesses streamline operations, eliminate inefficiencies, and scale smarter through proven Business Process Improvement and Operational Excellence strategies. As a Process Improvement Consultant, I specialize in workflow optimization, process mapping, and continuous improvement using Lean and data-driven methodologies. My focus is to collaborate by developing a repeatable process that is faster, clearer, and more profitable. What I Help With • Business Process Mapping (BPMN, Visio, Lucidchart, MIRO, Figma) • Workflow Optimization & Automation Planning • SOP Development & Process Documentation • Operational Efficiency & Cost Reduction • Continuous Improvement Initiative • Cross-functional Process Alignment Results Clients See ✔ Reduced bottlenecks and cycle times ✔ Clear, standardized processes teams can follow ✔ Improved productivity and operational visibility ✔ Scalable systems that support growth I’ve worked with teams that needed to fix broken workflows, document tribal knowledge, prepare for growth, or improve performance without adding headcount. Whether you’re a startup building structure or an established company refining operations, I bring a structured, analytical, and collaborative approach to solving process challenges. Tools & Methods Lean Principles | Process Mapping | BPMN | Lucidchart | Microsoft Visio | SOP Design | Root Cause Analysis | Continuous Improvement Frameworks | Data Analysis If your operations feel messy, manual, or inefficient — I can help you turn them into organized, scalable systems that actually support your goals. Send a message and let’s map out where your processes can improve.