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Also ; Commercial Insurance Account Manager | Commercial P&C Operations | Renewals | Carrier Marketing Certified Apple device specialist with 5+ years of experience managing macOS, iOS, and iPadOS ecosystems. Successfully deployed and configured over 800 devices in educational and business settings. Skilled in MDM tools like Jamf Pro, Apple Business Manager, and remote IT support. Currently working in insurance technology, blending my IT and administrative strengths. Looking to help clients streamline systems, provide technical support, and improve device management workflows. Reliable, detail-oriented, and committed to delivering timely solutions.

I help small and mid-sized businesses build secure, reliable technology systems and automate the work that slows their teams down. I’m a U.S.-based IT consultant and developer with more than 20 years of experience across Microsoft 365, Google Workspace, cybersecurity, networking, database development, API integrations, and workplace automation. I’ve supported more than 100 organizations in legal, finance, healthcare, consulting, and other professional services. My work includes: • Microsoft 365 and Google Workspace administration and migrations • Microsoft Intune, Entra ID, SSO, MFA, and endpoint management • NinjaOne, SentinelOne, CrowdStrike, and remote IT support • Email deliverability, SPF, DKIM, DMARC, BIMI, and DNS remediation • Cloudflare Zero Trust, WAF, SSL/TLS, tunnels, and access controls • Ubiquiti, Meraki, VPN, Wi-Fi, and multi-location network infrastructure • Custom database development and data-driven business applications • API integrations and custom development • n8n workflows, workplace automation, and AI-powered business processes • Claude, Claude Code, MCP, LLM integrations, and AI agent workflows • Automated onboarding, offboarding, reporting, document generation, and notifications I focus on practical outcomes: reducing manual work, improving security, connecting disconnected systems, and creating reliable processes that are easy to manage after handoff. For automation projects, I can design workflows that connect email, meetings, CRMs, databases, Microsoft 365, Google Workspace, Slack, and other business platforms. I also build custom API and database-backed solutions when off-the-shelf automation tools are not enough. For IT and security projects, I assess the current environment, identify risks, recommend the right architecture, implement the solution, and provide clear documentation. I support technical controls and documentation for organizations working toward SOC 2, HIPAA, ISO 27001, CMMC, and similar compliance requirements. Clients hire me when they need senior-level technical help without outsourcing the work to a large, impersonal team. I handle projects directly, communicate clearly, and stay involved through testing, documentation, and handoff. Send me a message to schedule a quick call. I’ll help you understand the problem, identify the best path forward, and determine whether the next step is troubleshooting, automation, migration, development, or ongoing IT support.

✅ WRIKE EXPERT - Over 400 implementations since 2016! ⭐️Official Wrike Partner ⭐️ Independently contracted directly with Wrike Wrike Implementation Expert & System Administrator | Fractional PM / Ops | Remote Work Consultant & Coach I have a deep understanding of project, task, and workload management in Wrike and have led and delivered 400+Wrike implementations. Both virtually and on-site when needed. 👉 My rate is between $75-$175 per hour or we can create a project plan and do a set project price. 👉 You can Google me to find more details regarding my Wrike experience. Ali Pruitt - Wrike WHAT I CAN DO FOR YOU: -complete build out of your Wrike workspace -guidance consult sessions while you build out your workspace -review your workspace to give tips on how to improve it -train your project coordinator/managers on best practices of Wrike -train all of your users on how to use Wrike -set up automations and native integrations for a more efficient workflow -revamp your workspace to utilize all new Wrike features Please contact me to schedule an Intro Call to further discuss your project details and budget, and how I can help you. *************** TESTIMONY *************** "As a growing media company, it can be extremely tough to keep all the parts moving in a manner that leads to success. We brought Ali on for the purpose of implementing a project management strategy to launch multiple digital and print brands over an 18 month period. Ali quickly assessed our current situation and implemented WRIKE as the foundation of our project management capabilities and brand launch process. Her ability to keep all contributors, be it employees, independent contractors or vendors, all on the same page and moving in the same direction has been an important part in our continued success and growth. I highly recommend Ali and her abilities to help individuals and companies manage their projects more efficiently and effectively." - Phil Heppding | Owner of HNH Media, LLC ***************

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

I help law firms, construction companies, and professional services teams bring order to daily operations and project delivery using Microsoft 365 and AI. If your team lives in Outlook, Teams, and SharePoint but work still feels reactive, projects slip, and nothing talks to anything else, the issue is not effort. It is the absence of a connected system. Most teams are stuck in the same patterns. Email threads that should be tasks. Files scattered across three places. New clients that require manual setup from scratch. Disconnected tools that force your team to act as the connector between systems that should do that automatically. I build connected Microsoft 365 systems where operations run consistently, projects execute predictably, and AI handles the routing, risk flagging, and administrative work so your team focuses on delivery. What I Build 📌 Operational Systems That Run Consistently 🔹 Intake processes for clients, matters, jobs, or requests 🔹 Onboarding workflows that trigger automatically 🔹 Approvals, reviews, and handoffs built into the system 📌 Structured Project Management 🔹 Defined phases with clear ownership and deadlines 🔹 Automatic SharePoint folders and permissions on project creation 🔹 Templates that eliminate setup time and enforce consistency 📌 Connected Systems 🔹 CRM, email, project, and file systems linked into one flow 🔹 Projects and folders created automatically when work begins 🔹 Information entered once and used everywhere it is needed 📌 AI Agents for Intake, Routing, and Risk 🔹 Monitor email, forms, and documents for incoming work 🔹 Route and convert inputs into tasks with ownership and dates 🔹 Flag risk, overdue work, and missed handoffs before they become problems 🔹 Recommend next steps based on where work stands 📌 File and Permission Systems 🔹 Files organized by client, matter, or project automatically 🔹 Permissions applied on creation with no manual setup 🔹 Everything stays inside Microsoft 365 📌 Visibility Across Operations and Projects 🔹 What is on track, what is slipping, where risk exists 🔹 No spreadsheets or status meetings required How This Is Different ✅ Built for both operations and projects ✅ Connected workflows instead of isolated tools ✅ AI that acts on information, flags risk, and recommends next steps ✅ Designed around how professional services teams think Clients → Matters or Jobs → Tasks → Files ✅ Fully Microsoft 365 native using Teams, SharePoint, Outlook, and Copilot Studio Best Fit Clients ✔ Law firms managing matter workflows and daily operations ✔ Construction and specialty contractors running multiple jobs ✔ Consulting, accounting, and agency teams delivering client work ✔ Microsoft 365 first organizations tired of disconnected tools ✔ Teams that want AI working for them, not sitting unused Tools 🧩 Microsoft 365, Teams, SharePoint, Outlook 🧩 Power Automate 🧩 Copilot Studio for AI agent deployment 🧩 Power Apps when needed If you want operations and projects that run predictably inside Microsoft 365 with AI that drives execution before things slip, send a message and let’s build a system your team can rely on.​​​​​​​​​​​​​​​​

Hi, I’m Suleiry Matos — a former Chief Operating Officer and current CEO with over 20 years of experience building, fixing, and scaling operations for service-based and technology-driven organizations. I specialize in current-state to future-state solution architecture, operational cleanup, and execution. My work focuses on identifying gaps across people, process, and systems, then designing and implementing structures that create clarity, accountability, and scalability. I’m not an advisor who drops a strategy deck and disappears — I work hands-on with leadership and teams to turn complexity into organized, repeatable operations. Before founding Biz Con Ed, I spent five years as COO of a CRM and ERP implementation firm, where I led operations, delivery, and client success across Salesforce, HubSpot, Zoho, NetSuite, and custom CRM environments. I oversaw cross-functional teams, standardized internal workflows, implemented performance metrics, and ensured complex client engagements were delivered with consistency and quality. Today, through Biz Con Ed, I partner with founders and executive teams as a Fractional COO or Business Operations Consultant. Engagements often include: Auditing current business structure, workflows, and operational bottlenecks Designing organizational structure with clear roles and ownership Building and documenting SOPs for sales, operations, and admin Improving CRM usage for deal tracking, renewals, reporting, and accountability Designing sales operations handoffs and pipeline discipline Defining KPIs and building leadership dashboards Streamlining communication across leadership, sales, and admin teams Supporting execution, prioritization, and accountability during scale I have deep experience working with service-based and commission-driven businesses, including regulated and complex environments where operational rigor matters. My background in CRM, ERP, and systems architecture allows me to align technology with real-world operations — ensuring systems support the business instead of creating friction. Clients work with me when they need structure, clarity, and momentum — not just advice. If your business has strong potential but feels operationally scattered, I help bring it into focus and build the foundation needed to scale with confidence.