Hire the Best Process Improvement Specialists in Washington

I help clients turn complex workflows into clear, executable, and audit-ready systems. This includes system building, project management, SOP development, process documentation and workflow mapping for both regulated and non-regulated environments. I’ve spent 7 years starting up pharmaceutical manufacturing facilities, building business processes and quality systems from the ground up, including SOP frameworks, deviation/CAPA/change management processes, and documentation that stands up to regulatory scrutiny. Outside of regulated environments, I’ve also built and operated fully remote, system-driven profitable business operations, reinforcing my ability to design processes that are compliant, scalable, and usable. Let's work together and build your business systems to meet your operational needs! **cGMP Expertise (21 CFR 11/210/211 and 21 CFR 111)** I specialize in building and supporting GMP systems for manufacturing operations from initial setup through audit readiness. From my time in startup cell therapy manufacturing environments, I helped develop and implement core GMP systems including batch records, SOP frameworks, training programs, and facility operations. My experience spans both manufacturing and quality systems, allowing me to support projects from a practical, execution-focused perspective. I can support: • Batch record and SOP development • Deviation and quality system support • GMP training program development (including aseptic operations) • Facility startup and operational workflows • MES and documentation system alignment For dietary supplement companies, I provide GMP support aligned with 21 CFR 111 and NSF/ANSI 455-2, including preparation for NSF/Eurofins certification and FDA inspection readiness. I’ve developed a structured GMP roadmap for dietary supplement manufacturing facilities that outlines required systems, SOPs, documentation, and hiring needs, all mapped directly to CFR and NSF requirements. This allows for efficient gap assessments and a clear path to GMP compliance for your facility. **A preview of this roadmap is attached to my profile.** If you’re building, scaling, or preparing for an GMP audit, I can help ensure your systems are both compliant and operationally effective. **Work preview attached to my profile** 1) User Onboarding Workflow Documentation and Video (SaaS Platform) • Translated a multi-step user registration and authentication process into clear, executable documentation as well as an accompanying video for a Help Center FAQ. • Structured workflows across desktop and mobile environments • Incorporated conditional paths and user decision points • Designed for usability by end users while maintaining system integrity requirements

I help businesses turn messy processes, scattered information, and inconsistent documentation into clear systems that are easy to use and maintain. My background is in public works operations, regulatory compliance, project coordination, and administrative systems. I build practical tools for real teams, including SOPs, training guides, Smartsheet workflows, Excel/Google Sheets trackers, forms, dashboards, and internal procedures. I can help with: • SOPs, procedures, manuals, and step-by-step instructions • Smartsheet forms, automations, dashboards, reports, and intake systems • Excel and Google Sheets trackers, dashboards, and cleanup • Admin workflows, templates, forms, and process documentation • Project tracking, status reports, meeting support, and operational reporting • Compliance and regulatory documentation My focus is simple: create documents and systems that staff can actually follow, update, and use without confusion. I’m a good fit if you need someone who can organize the details, ask practical questions, clean up the process, and leave you with something clear and usable.

I specialize in complex administrative and operational projects that require precision, organization, strong attention to detail, and independent execution. For more than a decade, I’ve worked remotely across startups, consulting firms, and with high-level entrepreneurs, supporting operations, workflows, compliance documentation, and process-driven initiatives. I thrive in environments that are: • Detail-heavy • Deadline-driven • Process-oriented • Independent (minimal supervision required) Core areas of support include: • Spreadsheet creation, cleanup, and reconciliation (Excel & Google Sheets) • Data entry & organization • Research & information synthesis • Pricing worksheets & cost tracking • Operational process support • CRM cleanup & database organization • Vendor and client documentation & compliance paperwork My background includes senior-level sales leadership, operations management for a multi-location tourism company, and high-volume documentation production for a U.S.-based SaaS firm. That experience allows me to understand both the operational details and the bigger business goals behind the work. I value clear expectations, defined deliverables, and realistic timelines. Once aligned, I work efficiently and independently to meet deadlines with accuracy and consistency. If you need reliable, structured support for operational projects or general administration, I’m ready to help.

Operations & Systems Specialist | SOPs • Process Improvement • Team Workflows I help founder-led teams streamline operations, align workflows, and implement systems that reduce day-to-day chaos. Growing businesses don’t usually struggle because of bad ideas — they stall because operations get messy, workflows live in too many places, and there is a centralized bottleneck. That’s where I come in. I work as a Fractional Operations Partner for founder-led teams that need more structure, clearer workflows, and stronger execution, without hiring a full-time operator. My approach is both strategic and hands-on. I don’t just recommend improvements — I help implement systems your team will actually use. What I Help With • SOP development and documentation • Workflow and process optimization • Cross-department coordination • Meeting and leadership cadence cleanup • Task and accountability systems • Hiring pipeline organization • Inventory visibility processes • Operational “cleanup” during growth phases • AI-assisted workflow improvements (when appropriate)

I streamline complex operations by combining Lean Six Sigma, product strategy, and Generative AI — delivering fast, measurable results that scale. Currently, I'm leading Lean Six Sigma Yellow Belt and Green Belt certification programs for Amazon Robotics senior leadership. Designing executive-level curriculum that connects continuous improvement methodology directly to robotics operations, warehouse automation, and supply chain excellence isn't just a consulting engagement — it's the kind of work where operational discipline and cultural change collide at the highest level of an organization. Over the past 25+ years, I've built and deployed enterprise-wide LSS programs at organizations including Amazon, Microsoft, Starbucks, T-Mobile, Bank of America, Johnson & Johnson, and JP Morgan Chase. I've led some of the most complex process integrations in US banking history, identified over $298M in NPI improvement opportunities for J&J, and helped Amazon find more than $48M in operational savings through a single end-to-end Kaizen. What sets me apart: I bring multiple capabilities in one person — process optimization, product architecture, documentation, data analysis, and AI-enabled execution. I replace fragmented workflows with clear, end-to-end solutions that accelerate delivery and reduce overhead. My background as a decorated Army Aviation Officer (1985–1996) shapes everything about how I lead: calm under pressure, structured in execution, and mission-focused. I logged 1,300+ flight hours and held command at every level from Platoon to Battalion Operations — lessons I apply every day in client engagements. I thrive where operations, technology, and human impact intersect.