Hire the Best E-commerce Consultants in Seattle, WA

I build beautiful websites customized to each client. From a over decade of experience, I've learned to work quickly whether in WordPress, Squarespace, Shopify, AWS, or the myriad of other great platforms out there, to make sure the functionality is seamless.

I implement and optimize support systems for growing teams. Hands-on execution and strategy included. WHAT I DO: → Zendesk/Intercom setup, customization & workflow configuration → Support process implementation & team training → Ticket backlog cleanup & operational firefighting → QA program execution & quality monitoring → Knowledge base creation & documentation → Performance reporting & metrics dashboards RECENT WINS: - Cleared 300+ ticket backlog in 2 weeks for enterprise software company - Built QA framework improving team scores from 68% to 92% - Created 200+ training documents & SOPs for startup support team - Managed 60,000+ legacy ticket resolution (30% → 82% CSAT improvement) - Reduced resolution time from 72 to 48 hours across 200+ agent organization IDEAL PROJECTS: ✓ Zendesk/Intercom setup & workflow configuration ✓ Ticket backlog cleanup & queue management ✓ Training program development & team onboarding ✓ Knowledge base buildout & content creation ✓ QA spot checks & quality monitoring (ongoing) ✓ Process documentation & SOP creation ✓ Reporting dashboards & metrics tracking setup PLATFORMS I WORK IN: Zendesk (expert) • Intercom (expert) • Salesforce • Freshdesk • Help Scout • Discord • Slack WORK STYLE: Hands-on, minimal meetings needed. I can jump into your system and start delivering value immediately. Available for 20-30+ hrs/week across multiple clients. Perfect for short-term implementation projects or ongoing optimization work. SKILLS: Customer Support, Zendesk, Intercom, Customer Service, Technical Support, Process Optimization, Documentation, Training & Development, Quality Assurance

With 13+ years of integrated B2B and B2B2C marketing and qualitative market research experience under my belt (in addition to my double B.A. in journalism and English), I'm an earnest, effective communicator. I consider myself a marketer with the mind of a creative -- I have strong story-telling skills that are essential for conceptualizing and bringing to life brand positioning, messaging and integrated marketing programs that align with client goals. I have special focus in the automotive and foodservice / food manufacturing spaces. I'm extremely curious and skilled at probing for answers. My journalistic skills lend well to qualitative research in the forms of 1:1 interviews and focus groups. I have extensive experience with persona development and buyer journey mapping using the Buyer Persona Institute's modality. Insights from strategic efforts like these are absolutely pivotal to building an effective marketing program. Let's work together!

I help entrepreneurs, Amazon sellers, Shopify brands, Etsy sellers, and growing businesses protect their brands through successful U.S. trademark registration with the USPTO — from comprehensive clearance searches to filing and Office Action responses. Many business owners invest thousands in branding, packaging, websites, and marketing, only to discover months later that someone else already owns a CONFUSINGLY SIMILAR TRADEMARK. I help clients identify those risks before they become expensive problems. 🏆 Helped 523+ businesses protect their brands through USPTO trademark services, including U.S. companies such as The Duchess Academy, Tony & Ava LLC, Varana Capital, and Ms. Fenda. TOP RATED ON UPWORK. I assist businesses throughout the entire USPTO trademark process, including: ✅ Comprehensive Trademark Clearance Searches ✅ USPTO Trademark Applications & Filing ✅ Office Action Responses ✅ Likelihood of Confusion Analysis/Responses ✅ Trademark Registration Strategy ✅ Trademark Monitoring ✅ Amazon Brand Registry Support Why Hiring the Right Trademark Professional Matters Trademark law is highly specialized. The USPTO typically takes 8–9 months before your trademark application is reviewed. Unfortunately, filing mistakes often don't become apparent until months later — when correcting them can require additional government fees, significant delays, or even refiling the application from scratch. A thorough trademark clearance search and a properly prepared application significantly reduce these risks. My goal is to help clients submit strong applications from the outset, minimizing avoidable delays and improving the likelihood of a smooth registration process. How I Can Help Whether you're launching a new business or protecting an established brand, I provide practical guidance throughout the trademark process by: • Conducting comprehensive USPTO trademark clearance searches to identify potential conflicts before filing. • Preparing and filing trademark applications accurately and strategically. • Responding to USPTO Office Actions, including refusals based on likelihood of confusion, descriptiveness, specimen issues, and other examination requirements. • Developing trademark filing strategies tailored to your business goals and future brand expansion. Who I Work With I regularly assist: ✔ Amazon Sellers ✔ Shopify Stores ✔ Etsy Sellers ✔ E-commerce Brands ✔ Startups ✔ Small Businesses ✔ Coaches & Consultants ✔ Consumer Product Brands ✔ Software & SaaS Companies ✔ Agencies & Service Businesses Why Clients Hire Me Clients work with me because I help them: ✔ Identify conflicting trademarks before investing in filing fees. ✔ Reduce the risk of costly USPTO refusals. ✔ Prepare applications correctly the first time. ✔ Navigate complex USPTO procedures with confidence. ✔ Protect valuable brands before competitors can create legal issues. Experience You Can Rely On Over the course of 523+ trademark matters, I've helped businesses across multiple industries navigate the USPTO trademark process through: • Comprehensive trademark clearance research • Trademark application preparation and filing • Office Action responses • Trademark registration strategy • Ongoing trademark support throughout the examination process Every project receives careful attention, clear communication, and a practical strategy designed around your business objectives. 🏆 What Clients Say "Sunday was great to work with, knowledgeable and professional. Highly recommended." — Garima A. (Founder, ItsFicus Inc.) "Sunday was extremely helpful, thorough, and patient as I was explaining our unique trademark desires. He even continued to check in after the process!" — Jessica W. (Entrepreneur) "Sunday is very direct, knowledgeable, and easy to work with. I had a very good business experience and was very satisfied with the outcome." — Jason M. (E-commerce Brand Owner) Not sure whether your brand name or logo is available? Send me your proposed trademark, and I'll help you determine the best strategy before you invest in filing. Protecting your brand starts with making informed decisions.

Hello! My name is Kaitlyn. I'm an experienced Seattle-based photographer with a knack for collaboration, communication and creative problem solving. From large to small, e-commerce to real estate, pre- to post-production, I have proven strength in working remotely with multiple teams while exceeding quality and timeline expectations. Ready when you are!

Hello! I worked at Smartsheet as a software engineer and built their WorkApp software. Since, I’ve become a Smartsheet consultant for the past 4 years. I’ve managed over 20,000 sheets in a single organization. I’ve done everything from Data Mesh, Data Shuttle, scheduled automation workflows, multi sheets cell linking to create dashboards and reports. I’ve also built custom workflows that integrate internal database that pipes data into Smartsheet using their custom APIs. These workflows I created powers an entire factory that generates 15M a month. Let me know if I could help you with your projects!