Hire the Best Process Improvement Specialists
in the United States

Hello! I'm EmmaLee, your go-to expert for Project Management and Process Improvement. With my PMP certification, LSSBB certification, and over 13 years of experience, I've honed my skills to become a master at streamlining operations and enhancing systems. 🚀 Why Choose Me? ⚙️ No-Code System Whiz: I craft efficient systems that simplify processes without the need for complex coding. 📜 Certified Skills: I'm not just experienced; We're certified in tools like ClickUp, Airtable, SmartSuite, Asana, Monday.com, Hive, Softr, Noloco, and Zapier. 🌐 Industry Versatility: From biotech to marketing, I've improved operations across diverse sectors with custom solutions. My Professional Path: I've made waves in the corporate world, especially in biotech, working with giants like Thermo Fisher Scientific and GE Healthcare. But my expertise isn't limited to one industry—I've also excelled in video production, education, marketing, legal, and construction sectors.🌟 In my toolkit: -🗺️ Process Mapping -💻 System Implementations -🔧 Process Enhancement 🎓 Education: I've got an MBA and a Lean Six Sigma Black Belt certification to back up my hands-on experience. What Makes Me Stand Out? Since diving into consulting, I've been laser-focused on helping clients like you refine their operations and scale up sustainably. Whether it's implementing new management systems, training teams, or boosting current systems' efficiency, I'm your ally. 🤝 Ready to see how my strategic insight and analytical prowess can drive your projects forward? Reach out to me! Let's partner up for the triumph of your business. Eager to Elevate Your Business Processes and Systems? Get in touch with me now! 📩

Tired of broken processes and spreadsheets nobody actually uses? My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don't. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis — Excel & Access dashboards, trackers, and databases — SWOT analysis and operational recommendations — Cross-functional coordination and client-facing reporting Whether you need a quick-turnaround dashboard or a full workflow overhaul, I work fast, communicate clearly, and deliver things that get used. I'm based in Maine but work across time zones — US, Australia, Europe, no problem. Clients describe me as a "clear communicator, committed to quality, and reliable" — and that's exactly how I work on every project. If that's what you need — let's talk.

I help founders and small business owners turn operational chaos into systems that run without them: clean CRMs, documented workflows, automated follow-up, SOPs, and financial visibility that let the business scale instead of living in the owner’s head. I’m a Business Operations Consultant with 13 years of institutional financial operations experience across Raymond James, Itaú International Securities, and Boreal Capital Management. I came up in regulated finance, where process errors were not an option, so the systems I build are structured, accurate, documented, and built to last. What I help with: • Operations Systems CRM build-outs, pipeline cleanup, intake-to-delivery workflows, SOPs, task tracking, team handoff processes, and owner dashboards. • AI & Workflow Automation Zapier, AI-assisted workflows, follow-up automation, lead routing, reminders, reporting systems, and process improvements that reduce manual admin without sacrificing accuracy. • CRM & Business Systems HubSpot, Flowlu, JobNimbus, ClickUp, Google Workspace, QuickBooks, BILL, and other tools that need to work together instead of creating more work. • Financial Operations Visibility QuickBooks Online/Desktop, reconciliations, month-end support, BILL, 1099s, sales tax, reporting, and bookkeeping cleanup so your operations and numbers tell the same story. • Operations Audits & Cleanups I find where time, money, leads, tasks, and information are leaking, then build the system that closes the gap. I’ve supported operations across roofing, HVAC, cleaning, real estate, legal, medical, SaaS, FinTech, and other service-based businesses that grew faster than the systems holding them together. Credentials: FINRA Series 99 | SIE | IRS Certified Tax Preparer | Licensed Life Insurance Agent Bilingual: Native English & Spanish Fully remote | U.S.-based in Miami | Responsive within hours Tell me where your operation is breaking down, and I’ll tell you exactly how I’d fix it, what should be automated, what should be documented, and what it takes to build it once so it stays fixed.

I have 20 years in business, and for the last decade I’ve been contracting my services remotely. During my journey, I’ve been able to see how businesses operate from many different angles, and that’s where I developed my love for process improvement, workflow design, and operations performance improvement. In addition to the firsthand training I’ve gained through real work, I’ve strengthened my expertise with advanced studies in psychology and business analytics, giving me a deeper understanding of how people, systems, and operations interact. Most recently, I supported the headquarters of a large multi-unit franchise network (ERA Group), where I improved operations across compliance, contracts, marketing, IT, accounting, and executive leadership. I built automated tracking systems, cleaned up workflows, organized data structures, and created processes that made day-to-day operations smoother for both internal teams and franchisees. My work included invoice tracking automation, onboarding workflows, file management systems, KPI dashboards, and cross-department operational improvements. I also bring experience from the legal world, where I supported attorneys with case preparation, document organization, client communication, research, and administrative coordination. That experience strengthened my precision, structure, confidentiality awareness, and ability to operate under pressure — all qualities that carry into the systems work I do today. Key Skills, Tools & Areas of Experience: Process improvement & workflow optimization Operations performance improvement Systems analysis & operational redesign Monday.com — board structure, dashboards, automations, workflows Microsoft 365 — SharePoint, Excel, Power Automate, Teams Automated invoice tracking & accounts receivable workflows Data organization, custom reports & KPI dashboards File management systems & information architecture SOP creation, documentation & process mapping CRM setup, cleanup & workflow alignment Cross-department project coordination Legal administration, research & case preparation Executive support, client communication & high-volume task management I’m passionate about helping businesses run better. If you need clearer workflows, stronger processes, or organized systems, I’d be happy to partner with you and create solutions that truly support your team.

I’m a seasoned Business Analyst and Customer Experience Operations professional with over four decades of experience helping software organizations improve how they work, support their customers, and deliver high‑quality products. My career spans roles in software design and development, requirements gathering, configuration management, technical product support, and large‑scale process improvement across global teams. I specialize in transforming complex operational challenges into clear, repeatable processes—whether through business process mapping, customer feedback analysis (including NPS and KPI trends), or the creation of detailed SOPs and documentation. I’ve led high‑stakes support organizations, managed international teams, and driven company‑wide initiatives to standardize defect management, streamline deployments, and elevate the customer experience. Known for translating complex systems into clear processes, documentation, and stories—whether improving enterprise customer support organizations, designing scalable business processes, or crafting immersive narrative content. Brings senior leadership judgment, analytical rigor, and polished written communication to both business and creative projects. Across every role, I bring a commitment to thorough analysis, practical problem‑solving, and delivering solutions that improve both customer satisfaction and internal efficiency. Today, I focus on remote contract work where I can apply my expertise in business analysis, customer support operations, and process design to help organizations scale with confidence Core Strengths  Business Analysis & Process Improvement  Requirements Gathering & Documentation  Customer Experience (CX) & Support Operations  Salesforce Administration & Consulting  Data Analysis (KPIs, NPS, trend analysis)  Root Cause & Defect Analysis  Technical & Procedural Writing  Narrative Design & World‑Building  Editorial, Rules & Content Writing  Stakeholder & Client Engagement  Global Team Leadership (US & International) Writing Strengths  World‑building and lore development  Rules writing and technical clarity  Narrative structure and immersive storytelling  Editorial collaboration and deadlines

Your social media should be doing three things: stopping the scroll, building trust, and bringing the right people to your door. If it is not doing all three consistently, something in the system needs fixing and that is exactly what I help with. I help coaches, personal brands, marketing agencies, wellness brands, fitness creators, beauty brands, local service businesses, and startups stay consistent, look professional, and grow their audience through social media management, high-quality video editing, and AI-powered content creation built around their specific goals. My focus is simple: take content off your plate, build a system that works without constant input from you, and make sure every post serves your brand and your business. Many freelancers can create content. Many can edit videos. Many can schedule posts. What makes me different is combining strategy, creation, editing, and day-to-day management into one streamlined workflow so instead of coordinating multiple people, you work with one person who takes full ownership of the entire content process, from planning and scripting through to publishing and engagement. My Services Include: Video Editing 🔹 Instagram Reels, TikTok Videos & YouTube Shorts Editing 🔹 Talking Head Video Editing (cuts, pacing, captions, branded intro/outro) 🔹 UGC-Style Video Editing & Promotional Content 🔹 Podcast Clips & Webinar Highlights turned into short-form social assets. Social Media Management 🔹 Instagram, TikTok, Facebook, LinkedIn, Pinterest & YouTube Management 🔹 Content Scheduling & Calendar Management (Metricool, Later, Buffer, Hootsuite, Meta Business Suite). Content Strategy 🔹 Monthly Content Calendars & Content Planning 🔹 Content Repurposing — turning long-form content into multiple short-form pieces 🔹 Brand Growth Strategy. Content Creation & Design 🔹 Caption Writing, Copywriting & Social Media Content Writing 🔹 Video Script Writing & Hook Development 🔹 Canva Graphic Design (Posts, Carousels, Stories, Ads, Templates & Branding Kits) AI content production using ChatGPT, Midjourney, Runway, HeyGen & ElevenLabs 🔹 Content scaling and faster production without sacrificing brand voice or authenticity Send me your raw footage, rough ideas, podcast recordings, long-form content, or even just a direction for your brand — and I will turn it into professional, on-brand content built specifically for your audience and each platform it is going on. I build a structured content system around your brand so you are never guessing what to post next. You get a consistent output, a clear monthly calendar, and content that aligns with your visual identity and business goals — delivered on a 24–48 hour turnaround so your feed never goes quiet. AI Tools I Work With I use ChatGPT for ideation and writing support, Midjourney for AI image generation, Runway for AI video creation, HeyGen for avatar-based and AI-generated video content, and ElevenLabs for voiceovers and audio enhancement. These tools allow me to scale content production, speed up delivery, and maintain consistent output — while keeping everything aligned with your unique brand voice and goals. Tools & Software CapCut · Adobe Premiere Pro · After Effects · Canva · Figma · ChatGPT · Midjourney · Runway · HeyGen · ElevenLabs · Metricool · Buffer · Later · Hootsuite · Meta Business Suite · Asana · Notion · Trello · ClickUp · Planable · Google Workspace · Slack · Zoom · Google Drive · Dropbox Why Clients Work With Me Clients work with me because I do not just complete tasks — I take ownership of the content process. Once I understand your brand, audience, and goals, I work independently. I run ahead of deadlines instead of waiting to be chased. I flag anything that needs your input before it becomes a problem. And I keep things moving consistently — even on a daily posting schedule — without needing constant supervision. Whether you work in Asana, Trello, ClickUp, Planable, or Notion, I slot straight into your existing workflow and hit the ground running. Let's Work Together If you are ready for a Social Media Manager and Video Editor who takes full ownership, delivers without being chased, and treats your brand like it is their own — send me a message. Tell me your goals, your current challenges, and what you are trying to build. I will reply with exactly how I would approach your account. Core Skills Social Media Management · Social Media Marketing · Content Strategy · Content Creation · Video Editing · Instagram Reels · TikTok Marketing · YouTube Shorts · Short-Form Video Editing · Talking Head Video Editing · UGC Content · Hook Optimization · Retention-Focused Editing · Personal Branding · Brand Strategy · Digital Marketing · Copywriting · Caption Writing · Script Writing · Community Management · Audience Growth · Content Repurposing · Content Calendar Management · Content Scheduling · Canva Design · Graphic Design · Carousel Design · AI Content Creation · AI Video Generation.