Hire the Best Process Improvement Specialists
in the United States

I help businesses get their operations out of people's heads and into systems that actually work — through SOPs, process maps, and workflow documentation that stick. My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don’t. I’m also currently engaged as a Business Analyst on a large-scale enterprise consulting project (details under NDA), leading discovery, risk and bottleneck analysis, process improvement, and user story development — so this isn’t just past experience, it’s live, current work. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis (Lucidchart) — Workflow audits with prioritized recommendations — Excel & Access dashboards, trackers, and databases — Cross-functional coordination and operational reporting I offer fixed-price catalog projects for SOPs, workflow audits, and operations starter packs — so you know exactly what you're getting before we start. I work fast, communicate clearly, and deliver things that get used. Based in Maine, available across US time zones. If that's what you need — let's talk.

Hello! I'm EmmaLee, your go-to expert for Project Management and Process Improvement. With my PMP certification, LSSBB certification, and over 13 years of experience, I've honed my skills to become a master at streamlining operations and enhancing systems. 🚀 Why Choose Me? ⚙️ No-Code System Whiz: I craft efficient systems that simplify processes without the need for complex coding. 📜 Certified Skills: I'm not just experienced; We're certified in tools like ClickUp, Airtable, SmartSuite, Asana, Monday.com, Hive, Softr, Noloco, and Zapier. 🌐 Industry Versatility: From biotech to marketing, I've improved operations across diverse sectors with custom solutions. My Professional Path: I've made waves in the corporate world, especially in biotech, working with giants like Thermo Fisher Scientific and GE Healthcare. But my expertise isn't limited to one industry—I've also excelled in video production, education, marketing, legal, and construction sectors.🌟 In my toolkit: -🗺️ Process Mapping -💻 System Implementations -🔧 Process Enhancement 🎓 Education: I've got an MBA and a Lean Six Sigma Black Belt certification to back up my hands-on experience. What Makes Me Stand Out? Since diving into consulting, I've been laser-focused on helping clients like you refine their operations and scale up sustainably. Whether it's implementing new management systems, training teams, or boosting current systems' efficiency, I'm your ally. 🤝 Ready to see how my strategic insight and analytical prowess can drive your projects forward? Reach out to me! Let's partner up for the triumph of your business. Eager to Elevate Your Business Processes and Systems? Get in touch with me now! 📩

Inefficient processes cost you time, money, and customers. I find where — and fix it — with 12+ years of Lean Six Sigma discipline. I'm Sona Murgai, Founder & Principal Advisor of Process Velocity Advisors LLC, a business process consulting firm serving small businesses, mid-market companies, and healthcare organizations. I'm also the author of Lean Management Essentials (Vibrant Publishers). Before founding the firm, I spent 12+ years in process excellence at GE and Genpact — as a functional Master Black Belt, Black Belt trainer, and Master Coach — where I mentored 200+ Green Belt and Black Belt projects, designed Black Belt training and certification assessments, and led the Process Excellence function for the Consumer Goods, Pharma, and Life Sciences business units of a global outsourcing firm. I've helped process owners cut costs, reduce errors, and grow revenue across Healthcare, Pharma, Life Sciences, Retail, Retail Lending, Credit Cards, and Consumer Goods. HOW I WORK: ● Define the process and success metrics up front ● Map the current state — how work actually flows, including the exception paths ● Analyze root causes with data, not opinions ● Improve: design and implement changes your team can sustain ● Control: measure results against the baseline, then standardize with SOPs, controls, and dashboards ENGAGEMENTS I TAKE ON: ● Business process mapping, analysis, and redesign ● Operational efficiency audits with a prioritized improvement roadmap ● SOP development and process documentation ● Workflow automation readiness — requirements, tool selection, and (for healthcare) HIPAA/BAA compliance validation before you build; for technology builds I work with an established technology delivery partner, with design and accountability staying with me ● Lean Six Sigma training and coaching — Green Belt/Black Belt mentoring, Black Belt curriculum design, Advanced Lean programs ● Project management and change management for improvement initiatives CERTIFICATIONS: Lean Six Sigma Master Black Belt (functional) · Certified Six Sigma Black Belt · Certified Advanced Lean Trainer · MBA Most engagements start with a fixed-fee Operations Diagnostic — a structured assessment delivering a process map, findings, and a roadmap you can act on with or without me. Message me with the operational problem you're facing — I'll respond with specific questions, not boilerplate. Sona Murgai Founder & Principal Advisor, Process Velocity Advisors LLC Lean Six Sigma Master Black Belt

I help businesses improve operations, customer experience, and performance through process optimization, KPI development, quality management, reporting, and operational analysis. Over the past 10+ years, I have worked with startups, telecom, marketplace, and fintech organizations across the MENA region, supporting business operations, customer experience (CX), quality assurance, account management, vendor management, and performance improvement initiatives. I can help your business with: • Operations management & follow-up • KPI design and performance frameworks • Process mapping and process improvement • SOP and workflow documentation • Customer experience (CSAT/NPS/CES) analysis • Quality assurance audits and scorecards • Root Cause Analysis (RCA), problem solving and efficiency improvements • Performance reporting and dashboards • Vendor and account management support • Business analysis and operational reviews • Project management (Agile & Scrum) I am highly analytical, detail-oriented, and comfortable taking ownership of operational processes in fast-moving environments. My focus is always on identifying inefficiencies, implementing practical, data-driven solutions, and improving measurable business outcomes. Tools & Platforms Advanced Excel, Trello, CRM Platforms, Asana, KPI Reporting Tools. Working knowledge of Salesforce, Looker, Tableau, ClickUp, Workday, Zendesk, and Jira. If you're looking for someone who can bring structure, efficiency, and clear operational visibility to your business, I would be happy to support your team. Available for both short-term projects and ongoing support.

Most businesses don't need another person clicking buttons all day. A person who can identify the root cause of the broken process, rectify the issues, and improve the situation is essential. That's what I do. Over the past 9+ years, I've worked remotely supporting operations, data validation, documentation, system implementation, and process improvement. I've cleaned up messy data, documented workflows, built training materials, validated system logic, and created processes that actually make sense. I have a knack for spotting inconsistencies, identifying problems before they become bigger issues, and asking the questions nobody else thought to ask. Some of the ways I can help: • CRM cleanup and data validation • SOP and process documentation • Excel and spreadsheet organization • Quality assurance and UAT testing • Research and data gathering • Workflow improvement • Knowledge base and training documentation I learn systems quickly, work independently, and don't need hand-holding. If you provide the goal, the context, and access to the information I need, I'll get to work!

I help small businesses build recruiting and operational systems that are structured, documented, and easy to run — without adding headcount or complexity. Recent work: • Designing a full hiring pipeline for a pet care services business in Zoho Recruit — mapping an 8-stage process from application intake through onboarding, with custom candidate status tracking • Consulting for Taproot Foundation's Human in the Loop program, currently mapping technology systems and identifying AI adoption opportunities for a nonprofit's intake and billing processes • Built process documentation, workflow maps, and prompt libraries to support AI-assisted candidate sourcing Background: MBA in Human Resources & Economics, with prior full-cycle technical recruiting experience scaling engineering teams (4+ hires/week) and sourcing for cloud/tech roles. What I can help with: ✔ Recruiting operations setup — pipeline design, candidate tracking, ATS configuration (Zoho Recruit, Greenhouse) ✔ Process mapping and documentation for small teams without dedicated ops staff ✔ AI tool evaluation and workflow recommendations for recruiting, intake, or admin processes I'm early on Upwork but not early in the work — happy to start with a small, well-scoped project so you can see the quality firsthand.