Hire the Best Process Modeling Freelancers
in the United States

I’m an HR Operations & HRIS professional with an exceptional background in data analysis, process design, and technical documentation. I specialize in helping organizations optimize workflows, build clear and comprehensive SOPs, streamline and enhance onboarding experiences, and create scalable operational systems that make sense to the people using them. With a Master of Statistics and a B.S. in Computational Mathematics, I bring analytical rigor to operational problems. I’ve worked in roles spanning program management, technical writing, HR operations, and analytics. That means I understand how systems, people, and processes intersect...and I know how to make them work together. What I can help you with: - SOP creation & process documentation - Workflow mapping & optimization - HRIS data cleanup & organization - Onboarding materials & employee guides - Technical writing & editing - Data cleaning, analysis, and regression - General operations consulting

Notion Expert | Notion Consultant & Systems Architect : Databases, CRM, Client Portals, SOPs & Automations I design and build relational Notion systems for businesses that have outgrown spreadsheets, Trello, or a Notion setup that's become messy, fragmented, or too complicated to maintain. I work as a Notion database architect, systems consultant, and workspace auditor, turning scattered information into one clean, connected operating system. What I build: - Business Operating Systems : CRM, project/task management, and client portals, connected through relations and rollups instead of standalone tables - Workspace audits & consolidation : auditing existing databases, removing duplicate/redundant properties, fixing broken relations and reciprocal relations, and migrating from Trello, Airtable, spreadsheets, or an old template without losing data - Relational database architecture : parent-to-child structures (e.g., Customers → Projects → Tasks, or Clients → Engagements → Deliverables) with correctly configured relations, rollups, and formulas so history and status roll up automatically - SOP libraries & knowledge hubs : searchable, linked documentation so teams stop asking "where's the process for this?" - Team spaces & permission architecture : structuring team spaces and page-level permissions so confidential data (finance, HR, leadership) stays private while day-to-day work stays simple - Dashboards : executive, department, and personal dashboards built from filtered views of existing data, not duplicate databases - Automations : native Notion automations, plus Zapier, Make, and n8n integrations where useful How I work: - Audit what already exists → - Diagnose redundancy and structural issues → - Propose the architecture before touching anything → - Build and test against real-world scenarios (not just "the relations technically work") → - Document and train. Every project ends with a Loom walkthrough and/or written SOP so the system doesn't depend on me to keep running. Who I've built for: Service businesses, Agencies, Coaching and consulting practices, Healthcare and wellness companies, Finance and operations teams, and Growing startups scaling past founder-only systems Including a full automation-driven "second brain" system built for Team Ace, using formulas, buttons, and workflows to remove manual busywork. Available for fixed-price builds, audits, and ongoing Notion systems support/retainers.

I help businesses get their operations out of people's heads and into systems that actually work — through SOPs, process maps, and workflow documentation that stick. My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don’t. I’m also currently engaged as a Business Analyst on a large-scale enterprise consulting project (details under NDA), leading discovery, risk and bottleneck analysis, process improvement, and user story development — so this isn’t just past experience, it’s live, current work. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis (Lucidchart) — Workflow audits with prioritized recommendations — Excel & Access dashboards, trackers, and databases — Cross-functional coordination and operational reporting I offer fixed-price catalog projects for SOPs, workflow audits, and operations starter packs — so you know exactly what you're getting before we start. I work fast, communicate clearly, and deliver things that get used. Based in Maine, available across US time zones. If that's what you need — let's talk.

I'm new to Upwork!! Manufacturing, life sciences, and supply chain leaders bring me in when performance has stalled — throughput is stuck, costs are bleeding through unfavorable GL variances, or a transformation program has lost momentum — and they need someone who can diagnose the real problem fast and fix it from the floor up. I've spent 20+ years leading enterprise-level operational improvement across pharma and regulated manufacturing, including roles at Tolmar Pharmaceuticals, GE Transportation, and Charlotte's Web. That work spans pharma isolator OEE diagnostics, multi-site supply chain optimization, MES/PLM system rollouts (Deacom), and stage-gate NPD and tech transfer programs — always with the same goal: connect executive strategy to what's actually happening on the floor. Clients hire me when they need: - Rapid diagnostic assessments (OEE, throughput, bottleneck analysis, GL variance root-cause) - KPI systems, dashboards, and tiered accountability structures - Process mapping, VSM, SOP redesign, and workflow optimization - Digital enablement (MES/PLM administration, automation, data integrity, analytics) - Interim or cross-functional leadership for high-visibility transformation programs Typical results: ✔ 20–30% OEE improvement ✔ 30–50% cycle-time reduction ✔ $1M–$16M+ cost and working-capital impact ✔ Stabilized operations, improved reliability, and faster time-to-resolution on cost variances I work in gemba-based diagnostics and structured 30/60/90-day sequencing, so you see traction fast — not just a plan, but a working system. Rate: $125–$200/hr, project-based or retainer (fixed-milestone pricing available for scoped turnaround engagements)

Inefficient processes cost you time, money, and customers. I find where — and fix it — with 12+ years of Lean Six Sigma discipline. I'm Sona Murgai, Founder & Principal Advisor of Process Velocity Advisors LLC, a business process consulting firm serving small businesses, mid-market companies, and healthcare organizations. I'm also the author of Lean Management Essentials (Vibrant Publishers). Before founding the firm, I spent 12+ years in process excellence at GE and Genpact — as a functional Master Black Belt, Black Belt trainer, and Master Coach — where I mentored 200+ Green Belt and Black Belt projects, designed Black Belt training and certification assessments, and led the Process Excellence function for the Consumer Goods, Pharma, and Life Sciences business units of a global outsourcing firm. I've helped process owners cut costs, reduce errors, and grow revenue across Healthcare, Pharma, Life Sciences, Retail, Retail Lending, Credit Cards, and Consumer Goods. HOW I WORK: ● Define the process and success metrics up front ● Map the current state — how work actually flows, including the exception paths ● Analyze root causes with data, not opinions ● Improve: design and implement changes your team can sustain ● Control: measure results against the baseline, then standardize with SOPs, controls, and dashboards ENGAGEMENTS I TAKE ON: ● Business process mapping, analysis, and redesign ● Operational efficiency audits with a prioritized improvement roadmap ● SOP development and process documentation ● Workflow automation readiness — requirements, tool selection, and (for healthcare) HIPAA/BAA compliance validation before you build; for technology builds I work with an established technology delivery partner, with design and accountability staying with me ● Lean Six Sigma training and coaching — Green Belt/Black Belt mentoring, Black Belt curriculum design, Advanced Lean programs ● Project management and change management for improvement initiatives CERTIFICATIONS: Lean Six Sigma Master Black Belt (functional) · Certified Six Sigma Black Belt · Certified Advanced Lean Trainer · MBA Most engagements start with a fixed-fee Operations Diagnostic — a structured assessment delivering a process map, findings, and a roadmap you can act on with or without me. Message me with the operational problem you're facing — I'll respond with specific questions, not boilerplate. Sona Murgai Founder & Principal Advisor, Process Velocity Advisors LLC Lean Six Sigma Master Black Belt

Most businesses don’t have a data problem — they have a clarity problem. I help companies turn messy processes, scattered data, and manual workflows into clean, simple systems that actually drive decisions. With a background in managing large-scale projects and complex operations, I specialize in building tools that business owners and teams can actually use — not overly complicated dashboards that sit unused. Here’s what I can help you with: • Excel dashboards (KPIs, financials, project tracking, forecasting) • Business process documentation (SOPs, workflows, internal systems) • Automation setup (reducing manual work using AI + simple tools) • CRM and lead tracking systems for small/local businesses How I work: 1. Understand what you're trying to track or fix 2. Build a clean, simple system tailored to your workflow 3. Deliver something you can actually use immediately I focus on speed, clarity, and usability — not overengineering. If you need something built quickly and correctly the first time, I can help. I may be new to Upwork but I am not new to my work. Get me while I am cheap! Send me a message with what you're trying to accomplish and I’ll tell you exactly how I’d approach it.