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I'm Bethsaida. I support founders and small teams with the organization, coordination, and systems that keep their work moving. I specialize in ClickUp and Monday com, combining project management, process design, and operational thinking to help teams centralize information, automate repetitive tasks, and work more efficiently. What I do: • ClickUp Implementation & Optimization — workspace setup, custom statuses, dashboards, automations • Workflow Automation — connecting your tools (ClickUp, CRM, forms, Slack) with Make/Zapier so information flows without manual entry • Operations Management — day-to-day workflow oversight for founders who need to delegate and scale • SOPs & Process Documentation — clear, repeatable systems your team can follow without you • AI-Assisted Workflows — using tools like Claude and ChatGPT to speed up documentation, research, and process design Result: Less manual work Faster response times More organized operations A system that scales with your business My stack: Clickup · Monday com · Notion · APIs · Hubspot· Airtable · Make · Zapier · Claude · ChatGPT If you're scaling and your systems can't keep up, I can fix that. Ready when you are.

You're experiencing success, but you know with operational infrastructure and successful project management, your business could explode. This is why clients hire me. As a Fractional Operations and Project Leader, I am engaged by founders and small teams when revenue growth outpaces the underlying operational systems. This often occurs when critical business knowledge resides with a single individual, all decisions require founder approval, and expanding the team merely escalates the cost of inefficiency. My approach extends beyond strategic recommendations. I specialize in developing and implementing efficient systems and providing comprehensive training to your team. My objective is to establish sustainable systems and execute them. Accomplishments: * Expert-Vetted on Upwork: Recognized within the top 1% of professionals, rigorously screened by Upwork's expert panel. * 100% Job Success, 5,600+ hours, $300K+ earned on the platform. * Spearheaded a $1.5M digital learning framework and re-engineered the Procure-to-Pay process. * Managed portfolios exceeding $3M, with direct accountability to the CFO for mission-critical programs. Educational Background: * Wharton (BS) * George Washington University (MBA) · * PMP * PMI Generative AI in Project Management.

Available for full-time engagement Hi there — and thank you for visiting my profile! I’m an Operations-minded Customer Support Manager and CX Operations Manager who specializes in building scalable CX systems, designing workflows, and transforming customer service teams into high-performing, data-driven departments. For 12+ years, I’ve helped eCommerce, SaaS, and B2C brands move from chaos and guesswork to clarity, structure, and operational consistency. I don’t just manage support teams — I architect the entire customer experience operation. What I Bring to Your Organization 🔹 CX Operations Leadership I design workflows, escalation paths, automations, and reporting systems that improve speed, accuracy, and accountability. 🔹 Helpdesk Oversight & Optimization (Zendesk, Gorgias, Zoho, Help Scout) Experienced in helpdesk setup, optimization, and ongoing management. I refine support tools to improve routing, efficiency, and team performance—while collaborating with technical teams for deeper system changes. 🔹 Process & SOP Development Clear, repeatable SOPs for customer service, operations, and cross-functional workflows. 🔹 Training, Onboarding & QA Programs Structured training, knowledge bases, and QA scorecards that keep quality consistent at scale. 🔹 Team Leadership & Scaling Experienced in hiring, onboarding, and managing teams from 4 to 50+ agents — including shift structuring, KPI ownership, and leadership development. What This Means for You A support function that becomes: ✔️ predictable ✔️ scalable ✔️ efficient ✔️ data-driven ✔️ aligned with operations, logistics, and marketing ✔️ and truly customer-centric I lead with clarity, empathy, and consistency, creating teams that stay engaged, confident, and committed. My management style naturally supports high retention because people feel supported, trusted, and set up for success. Whether you're stabilizing your current operations or building a department from the ground up, I bring the steady structure and people-first approach needed to help your CX organization grow with confidence. If you’re looking for someone who can lead Customer Support, optimize CX systems, and build a strong operational foundation — I’d love to talk. ------------------------------------------------------------------------------------------------------------------------ **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** **Featured in 11 Upwork Profile Examples for Freelance Beginners**

PROFESSIONAL SUMMARY Versatile Operations and Project Manager with 30+ years of experience streamlining business processes, leading cross-functional teams, and delivering complex projects on time and on budget. Proven ability to diagnose operational inefficiencies, implement technology-based solutions, and manage multiple priorities simultaneously. Experienced managing remote operations, international stakeholders, and projects across diverse industries including media, education, and professional services. Adept with modern productivity and project management tools. Seeking remote Project Manager, Operations Manager, or Chief of Staff role. CORE COMPETENCIES & TOOLS Project & Program Management | Operations Management | Process Improvement | Cross-Functional & Remote Team Leadership | Stakeholder & Vendor Management | Strategic Planning | International & Cross-Cultural Collaboration | Curriculum & Program Development | Executive Support Tools: Google Workspace | Microsoft Word, Excel, PowerPoint | Asana | Slack | Airtable | Notion | Zoom | Dubsado | MailChimp | Social Media Management Systems | Canva | Claude.ai | Perplexity | ChatGPT | Otter.ai | Wispr Flow | Zapier

Contracts, CRM, Documentation, Vendor Coordination- I Don't Just Do One Thing Well Most ops people specialize in a lane. I've drafted production contracts, built payment SOPs from scratch, run sales list analysis for outreach campaigns, and formatted meeting minutes precise enough for legal review, sometimes in the same week. If your business needs more than one kind of "handled," I'm built for that. Here's the honest version of what I do: I'm the person business owners bring in when things are working but nobody has time to keep them working. Contracts that need to go out today. A CRM that's a mess. A process that only lives in one person's head. That's my lane, or really, my four lanes. WHAT I ACTUALLY DO DAY TO DAY: 📄 CONTRACTS & AGREEMENTS I draft, review, and send contractor agreements, MSAs, SOWs, and vendor paperwork — often under a real deadline, not a hypothetical one. Recently drafted a contractor agreement for a production shoot with a same-day turnaround, and reviewed a multi-party location agreement covering insurance and liability terms before a crew stepped on site. 🗂️ CRM & SYSTEMS I build and clean up the systems your business runs on. HubSpot, Asana, PandaDoc, Notion, ActiveCampaign — I don't just set these up, I make sure the humans using them actually stick with them. I've taken a single screen-recorded walkthrough and turned it into a full payment processing SOP a whole team could follow without asking a follow up question. 📊 RESEARCH & OUTREACH SUPPORT Give me a messy list of contacts and a goal, and I'll turn it into something usable. I recently scored and filtered close to 200 B2B contacts by fit and buying signals, then handed off a prioritized shortlist ready for outreach. 📝 MEETING DOCS & RECORDS When a meeting needs to be documented precisely, not just summarized, that's where I come in. I've produced formal meeting minutes for a sole member meeting involving legal counsel, where accuracy actually mattered. WHY I'M DIFFERENT FROM THE USUAL OPS HIRE: Most freelancers pick one thing and stay in that box. I've noticed the businesses that need help most usually need someone who can move between boxes without dropping anything. One week I'm drafting a contract, the next I'm rebuilding a CRM workflow, the next I'm formatting docs for a legal team. I like it that way. It also means you're not hiring four different freelancers to cover what I can do solo. HOW I WORK: I'm not precious about tools, I'll learn yours if I don't already know it. I ask questions early instead of guessing and course correcting later. And I write everything down, because the goal isn't just getting the task done, it's making sure your business doesn't need me in the room for it to keep running. Currently working across a handful of clients in marketing, media production, and staffing, so I know how to context switch fast and keep things moving without dropping the ball on any one of them. If you've got a contract that needs to go out, a CRM that needs cleaning up, or a process that's only in your head right now, let's talk about getting it out of your head and into something that works without you.

I am a bilingual, tech-savvy E-Commerce Operations Manager with over 4 years of experience working directly with business owners across various e-commerce business models, including D2C, B2C, and dropshipping. Most recently, I built a custom Claude customer service agent for a multi-store Shopify business that reduced the team’s daily customer support workload by approximately 50%. I use AI and automation when there is a clear opportunity to make a business process more efficient. I also implemented a preorder system that generated more than $43,000 in revenue in eight months, primarily during the business’s slow season. Customer service management is also a major part of my background. I have handled escalations, refunds, cancellations, disputes, chargebacks, and complex customer issues, while also hiring and training support team members and developing SOPs and macros. With a proven ability to wear multiple hats, work independently, and lead teams effectively, I especially enjoy becoming a business owner’s right hand: learning how they work, taking ownership of day-to-day operations, keeping projects and priorities moving, solving problems, and gradually taking more off their plate. I can assist you in the following areas of your business: - SOP creation - Site health checks - Order and fulfillment management - HTML & CSS updates - Performance analysis and reporting - Product research & strategy - Customer service management - Project coordination - Vendor and supplier communication - Process and workflow improvement - Team recruitment, training, and management - Research and problem-solving - General operational and administrative support === LIST OF TOOLS I AM FAMILIAR WITH === - E-COMMERCE PLATFORMS Shopify, Etsy Marketplace, BigCommerce, WooCommerce, Wix, Squarespace, Amazon Seller Central, ShipStation, Printify, Printful. - HELPDESK Gmail, Reamaze, Gorgias, Zendesk, Freshdesk, Help Scout. - PROJECT MANAGEMENT Asana, ClickUp, Trello, Airtable, Slack, Notion, Monday.c - EXTRA TOOLS DeepL, G-Suite, Microsoft Office suite, ChargeBee, ChatGPT, Claude, QuickBooks, Canva, Adobe Photoshoot, Klaviyo, Ahrefs, Google Analytics 4, Loom. === LANGUAGES PROFICIENCY LEVELS === - Spanish: C2 - English: C1 Typing speed: 62 WPM Don't see the skillset you need? I'm a quick learner and always up for a challenge! +++ MORE ABOUT ME +++ My primary goal is to help make your business easier to run while continually learning new skills. I’m proactive, organized, detail-oriented, and comfortable working independently. If I see something that needs attention or a process that could work better, I take initiative to solve it, follow through, and keep things moving. I especially enjoy long-term working relationships where I can learn how my client works, understand their preferences, and gradually take on more responsibility. My ideal clients value clear communication, trust, independence, and asynchronous work.