Hire the Best Operations Managers
in the United States

You've built something real. You can see exactly where it's supposed to go. What you don't have yet is the operations and business systems to get it there without everything running through you. That's exactly what I build. Real operations strategy and clear, well managed execution, from lead gen and intake through delivery and retention, so every stage exceeds your clients expectations and your team carries their piece without coming back to you for every answer. Workflow automation and business systems built around your vision, not another template or cookie cutter framework. I've built this from the ground up six times as a fractional operations manager. Full operating systems and workflow automation, including AI where it actually saves you time not AI just because, covering everything a business needs to run and grow, from lead gen infrastructure to delivery systems and retention strategy, all without the founder in the middle of every decision. Besides full builds, I've come in on more than a dozen other businesses to audit, update, or rebuild the operations and systems that weren't holding their weight or overwhelming the founder. Coaching businesses, marketing agencies, SaaS companies, education and Info businesses, and plenty of others. It works across all of them for the same reason. The systems are built around YOUR vision and YOUR business, not some random recycled framework. Before any major changes happen, we map where the business is, where you want it to go, and what it'll take to close that gap without loading more on you and your team. That shapes what gets built, what gets fixed first, and what gets left alone. Most founders come to me buried in the day to day, every decision routed through them and every handoff dropped somewhere along the way. What changes is simple, the business runs without them in the middle of it. From a team capable of taking full ownership of their lanes to the AI and automations that reduces their mental load. Founders who have worked with me as their fractional operations manager consistently say this ends up being one of the smoothest working relationships they've ever had, because I know how to balance operations, strategy, and iteration with the human side of it all. Shoot me a message and I'll show you what's possible when the business doesn't need you in the middle of it.

Highly organized Event Coordinator and Project Manager with extensive experience managing corporate events, executive dinners, retreats, conferences, trade shows, and hospitality-driven experiences from concept to execution. I specialize in keeping projects organized, timelines moving, vendors aligned, and clients stress-free. With a background supporting executives, hospitality groups, and event-driven businesses, I bring a strong operational mindset paired with a polished client experience. I have coordinated everything from investor dinners and corporate symposiums to influencer retreats, trade shows, restaurant events, and multi-city roadshows. My experience includes remote event planning, vendor sourcing, logistics coordination, budgeting, timelines, attendee management, and on-site execution. Whether you need help planning a high-level corporate event, coordinating a launch, managing vendors, or organizing moving parts behind the scenes, I bring structure, communication, and problem-solving to every project.

🎯 Operations Director & Project Manager | AI Automation Specialist 10+ Years Scaling Businesses & Optimizing Operations I’m Mary Holmes, an experienced Operations Director and Project Manager who helps businesses streamline processes, reduce costs, and scale efficiently. With a proven track record of managing teams up to 50 members and delivering measurable results, I specialize in transforming operational challenges into growth opportunities. What I Deliver: 🎯 Operations Management • Business process optimization and standardization • Team scaling and organizational development • Cost reduction strategies (achieved 12% operational cost savings) • Workflow automation using AI solutions 📊 Project Management Excellence • Agile, Scrum, and Waterfall methodologies • Expert in multiple PM platforms: Asana, Trello, Zoho, ClickUp, Monday.com • Web development and app development project management • Cross-functional team leadership and coordination • Budget management and financial forecasting • Risk assessment and mitigation strategies 🤖 AI & Automation Solutions • Custom AI workflow automation using n8n • Zapier automation setup and workflow optimization • Internal operations optimization for efficiency, quality, and timeline improvements • Process digitization and manual task elimination • Automated reporting and data analysis systems • Technology integration for streamlined business operations 💼 Strategic Business Support • C-Suite executive collaboration and stakeholder management • Vendor management and contract negotiations • Compliance oversight and regulatory adherence • Strategic growth planning and execution • Performance measurement and optimization strategies • Team performance improvement through strategic planning 📈 Financial & Reporting Expertise • Quarterly and yearly report creation and analysis • Financial report development and interpretation • Budget management and P&L oversight • Data-driven decision making and KPI tracking 💻 Technical Communication & Remote Leadership • Developer team management and coordination • Web development project management (experienced with Lovable platform) • Technical project requirements gathering and documentation • Effective technical communication with development teams • Bridge between technical teams and business stakeholders • 10+ years of remote team management experience • Expert in running remote teams efficiently and effectively Recent Results: • Reduced operational costs by 12% while improving team productivity by 15% • Successfully managed 17+ cross-functional team members across multiple projects • Implemented AI automation solutions that eliminated manual processes • Streamlined content production workflows, reducing financial losses My Approach: I combine strategic thinking with hands-on execution, focusing on sustainable solutions that drive long-term growth. With 10+ years of remote work experience, I excel at managing distributed teams efficiently and effectively while maintaining high performance standards. My expertise spans multiple project management platforms (Asana, Trello, Zoho, ClickUp, Monday.com) and I specialize in measuring team performance to strategically plan improvements that help teams work better, faster, and smarter. Using automation tools like n8n and Zapier, I optimize internal operations for enhanced efficiency, quality, and timeline management. Having worked extensively with C-Suite executives, I understand the importance of delivering results that exceed expectations. Whether you need quarterly reporting, financial analysis, development project oversight, or comprehensive operational improvements, I bring the strategic insight and hands-on expertise to ensure your projects not only succeed but surpass your goals. Ready to transform your operations? Let’s discuss how I can help streamline your business processes and drive measurable improvements. Available for both short-term projects and ongoing operational support.

I help businesses turn complex information, documentation, and processes into smooth, scalable daily operations. With over a decade of remote experience supporting startups, SaaS firms, consulting agencies, and high-level entrepreneurs, I specialize in taking disorganized business data, and turning it into structured, compliant, and efficient operational systems. My background in sales leadership and operations allows me to understand not only what needs to be done, but why it matters. Once expectations and priorities are clear, I work independently and take ownership of projects from start to finish. Core Areas of Expertise: • Compliance & Documentation Infrastructure: Authoring SOPs, vetting vendor/client paperwork, and building documentation pipelines. • Data Architecture & Reconciliation: Designing, auditing, and cleaning complex spreadsheets (Excel & Google Sheets), pricing worksheets, and cost-tracking models. • CRM & Data Management: Restructuring disorganized databases to ensure a single, accurate source of truth for your team. • Operational Process Mapping: Auditing existing workflows to eliminate bottlenecks and reduce friction. How I Work Best: I partner with companies that value clear expectations, defined deliverables, and realistic timelines. Once we align on the scope, I work entirely autonomously to deliver exceptional accuracy, consistency, and structure to your business operations. Ready to clean up the operational chaos and secure your compliance? Let’s connect.

I don’t just help businesses “improve operations”—I help fix what’s actually slowing them down. With 15+ years of hands-on experience, I step into businesses to identify gaps, inefficiencies, and breakdowns across systems, processes, and teams—then build the structure needed for things to run smoothly and scale effectively. I’m known as The Business Operations Doctor because my approach is both diagnostic and practical. I look at how your business is functioning today, where it’s breaking down, and what needs to be built or rebuilt to support growth. I’ve worked across multiple industries and business models, supporting companies through growth phases, restructuring, system rebuilds, and operational clean-up. What I can help you with: ✔ SOP Development (clear, structured, and actually usable) ✔ Process Mapping & Workflow Design ✔ Operations Audits & Assessments ✔ KPI & Performance Tracking Frameworks ✔ System Implementation (ClickUp, GHL, CRMs, internal tools) ✔ Team Alignment & Operational Structure ✔ Process Improvement & Efficiency Optimization ✔ Program & Project Management ✔ Technology Improvement & Design How I work: I don’t deliver generic templates. I build systems based on how your business actually operates—your team, your workflows, your goals. Everything is designed to be used, maintained, and scaled. If your operations feel: Disorganized Reactive Hard to manage Or dependent on too many manual workarounds Then we’ll fix that—properly. Let’s build an operational foundation that supports your business now and where you're going next.

I am an expert, strategic implementer, and executor who thrives on hitting deadlines. Over the last decade, I have primarily worked with marketing agencies, e-commerce and tech startups, and small businesses, strategizing, running day-to-day operations (and handling the 'doing' when necessary) while building internal systems that enable companies to grow sustainably. I am highly proficient in Asana, ClickUp, Monday, and Trello, and I build comprehensive dashboards, automations, and reporting systems that create visibility and accountability across teams. Throughout my career, I have served as an OBM, Operations Director, Senior Project Manager, Marketing Manager, Account Manager, and Content Developer. I specialize in building, optimizing, and integrating systems and standard operating procedures (SOPs) that drive execution, integrate project management systems, and ensure teams execute efficiently and on time. Strategy is powerful, but without structure, ownership, and implementation, it’s just a wish. If you are struggling with implementation, accountability, or consistently meeting deadlines, you need someone who can operationalize the vision. I’ve served as the Integrator (EOS) for three Visionary Entrepreneurs, translating big-picture strategy into structured plans, measurable goals, and daily action. I also bring extensive experience in legal marketing and law firm management. Before operations leadership, I spent over ten years as a legal assistant and paralegal in estate planning, elder law, real estate, criminal defense, personal injury, intellectual property, family law, and bankruptcy, giving me strong analytical skills and experience in highly structured environments. In addition, I hold a Master’s degree in Health Psychology, am an RYT-200 Yoga Teacher, and a health and wellness professional. My background includes nutrition, supplementation, meditation, stress management, and lifestyle management. I’ve launched, managed, and developed content for six online wellness learning programs and worked as a collegiate Teaching Assistant for two major online university professors. I maintain exceptionally high standards, operate with strong attention to detail, and approach challenges as a natural problem-solver. I don’t just implement strategy—I build the systems that make it work.