Hire the Best Operations Managers in Connecticut

I’m a bilingual English/Spanish hospitality, operations, and analytics professional with a strong background in guest relations, customer experience, tourism, and business improvement. My experience combines people-focused service with the operational and analytical side of running a business. I’ve worked across customer experience, operations management, business analytics, revenue management, process improvement, sales, and client relationships, helping businesses improve both how they operate and how they serve their customers. Having lived and worked internationally for 10 years, I understand how important communication, responsiveness, organization, and attention to detail are to creating an exceptional guest experience. I’m especially interested in projects involving hospitality operations, guest relations, reservations, customer support, vacation rentals, tourism, and client experience. I can help with: • Guest Relations & Guest Experience • Hospitality & Tourism Operations • Business Operations & Process Improvement • Business & Data Analysis • Hospitality Revenue Management & Pricing • Reservations & Client Communication • Customer Service & Customer Success • Vacation Rental & Property Operations • SOPs, Workflows & Business Organization • Account Management & Client Relations • Sales & Customer Retention • English/Spanish Customer Support & Communication I also hold a Master’s degree in Business Data Analytics, which allows me to bring a data-informed approach to operations, customer experience, pricing, and business decision-making. Above all, I enjoy solving problems, improving how businesses run, and making sure guests and customers feel genuinely taken care of. I’m organized, proactive, detail-oriented, and comfortable working in fast-moving environments where both excellent service and strong operations matter.

**Helping Business Owners Stay Organized, Efficient, and Focused on Growth** I help business owners reclaim their time by handling the behind-the-scenes tasks that keep operations running smoothly—so they can focus on leading, growing, and scaling their business like a true CEO. I'm an organized, detail-oriented Operations & Administrative Support Specialist with experience supporting day-to-day business operations, managing administrative tasks, streamlining workflows, and creating systems that improve efficiency. Whether you need someone to keep your business organized, manage ongoing projects, or ensure nothing falls through the cracks, I'm here to help. **Here's how I can support your business:** ✔️ Administrative & Executive Support ✔️ Operations & Systems Management ✔️ Calendar & Project Coordination ✔️ Email & Inbox Management ✔️ Social Media Publishing & Scheduling ✔️ SOP & Process Documentation ✔️ Google Workspace & Notion Management ✔️ Data Entry & Internet Research ✔️ Client Communication & Customer Support ✔️ Workflow Organization & Process Improvement I'm proficient with tools including Google Workspace, Notion, Meta Business Suite, Microsoft Office, Canva, Zoom, Slack, and project management platforms such as Asana, Trello, and ClickUp, allowing me to adapt quickly to your existing systems. I pride myself on being proactive, dependable, highly organized, and easy to work with. I communicate clearly, pay close attention to detail, and genuinely care about helping businesses operate more efficiently. My goal is to become a trusted member of your team—not just complete tasks, but help create organized systems that support your long-term success. If you're looking for a reliable Operations & Administrative Support Specialist who takes initiative, values accuracy, and is committed to helping your business run smoothly, I'd love the opportunity to work with you. Let's connect and discuss how I can support your business!

I help mission-driven leaders turn their ideas into polished, visual deliverables that reflect their brand and values. With 3+ years of experience across digital storytelling, communications, and visual design, I specialize in creating clean, social media graphics and materials for social impact organizations, small businesses and entrepreneurs. I’ve supported clients with everything from: - Branded pitch decks and presentation design - Ebooks, infographics, and social media graphics - Website visuals and copy (especially Squarespace & Wix) - Launch materials for programs, courses, and campaigns - Visual storytelling for nonprofits and equity-centered brands As an experienced project manager and consultant with a background in social work, I have also supported nonprofit teams, agencies and service-based businesses in areas such as: - Project & program management - Operations & executive assistance - Vendor management, invoicing, and backend systems - SOP creation and team onboarding - Logistics for workshops, webinars, and conferences - Stakeholder engagement and cross-collaboration My clients appreciate that I bring both structure and flexibility—I’m systems-minded, detail-oriented, and able to jump in and get things done quickly. Whether you need short-term project help or ongoing operations support, I’ll help you stay on track and free up your time to focus on what you do best.

Having a very rich and diverse background, I bring many skills and qualities to my writing, editing and proofreading projects. Earning Masters Degrees in International Business and Operations management, and having worked for global businesses for more than 20 years, I am business savvy and organized. In 2012, the itch to write was so strong that I wrote and published my first book called "God Was Holding My Hand". Since then I have written and edited memoirs, articles, books and ebooks across many genres, topics and formats. Lastly, I am a life coach, with a passion for assisting people to find their true purpose in life, follow their dreams and live a life they have always dreamed of, as I am doing. Skills I have excellent communication, writing and leadership skills. I possess excellent evaluation and solution development skills. I have the ability to rationally and logically make decisions based on facts and forward thinking. My very diverse interests and experiences give me the ability to write, research, edit and review in many areas.

I’ve built a career in strategy (Google, Bain & Co.), and as such, I have spent more time in PowerPoint and Google Slides than any normal human should. Somehow though, I still enjoy reviewing, improving, and building presentations. —MY EXPERIENCE— My work at Bain has gone to boards, C-level executives, and executive committees at Fortune 500 / FTSE 100 companies. At Google my materials are seen by VPs and above. As a freelancer (on the side), I’ve worked directly with start-up founders preparing for their seed round, Fortune 500 executives preparing content to present to their C-suite and board, and everything in between. (See portfolio for some illustrative examples.) —MY APPROACH— I think of my presentation work as building LEGOs - typically you supply the content (the LEGO pieces), with some ideas as to what you want, then I go away and build an organized, creative deck with a coherent storyline that will help you land your message. I consider your audience and what they care about, and I consider you as the presenter and build decks to make sure the connection between the two is optimal. —MY PROCESS— I am typically very collaborative. You send materials, we have an initial call, then I put together a first draft that you can react to. We then have a calibration call, and then we go back and forth with iterations until the deck is perfect. I’m not done until we are both absolutely confident that your pitch deck / board presentation / sales presentation / etc. is a winner. —MY VALUE— I am someone who will challenge you. My value add is not just transactional slide building. My real value is as a partner and advisor on a project. If I think your deck is too long, I’ll tell you. If your proposed storyline is confusing, I’ll advise you. Where we disagree, I commit to explaining my viewpoint and then committing to whatever you, as the client, ultimately decide.

Retirement operations specialist with 15+ years of experience across Defined Benefit (DB), Defined Contribution (DC), onboarding, payment processing, financial reporting, and complex data validation. I help insurers, TPAs, actuarial firms, and retirement providers eliminate errors, accelerate onboarding, and strengthen operational controls. I’ve supported business operations covering 200,000+ participants and $8B+ in assets - plan contributions, distributions and participant payment services. I've improved annuity workflows, resolved data issues across multiple platforms, and partnered with compliance, IT, actuarial, and vendor teams to ensure downstream accuracy. Clients hire me when they need someone who can: Step into complex retirement operations with zero ramp‑up Clean up messy data and stabilize processes Improve documentation, workflows, and turnaround times Manage escalations and clarify requirements with precision Support transitions, onboarding, and payment setup Deliver error‑free financial and tax‑related reporting What you get: ✔ Fast, accurate execution ✔ Clear communication and proactive issue resolution ✔ A partner who understands retirement operations end‑to‑end ✔ Deliverables that reduce rework, risk, and downstream defects If you need a retirement operations expert who can own the work, improve the process, and deliver clean, accurate results — let’s talk.