Hire the Best Microsoft Office Specialists in Connecticut

Work Summary Combined technical writing, editing, training, and publications design experience with educational, insurance, marketing, and computer industry related products. Produced diverse materials for a variety of clients and operations, addressing the needs of specific functions and/or general audience as appropriate. Developed client deliverables ranging from simple assessments to in-depth system analysis, college and career search guides, insurance coverage templates, product collateral pieces and presentations, news releases, user manuals, system administration guides, installation and quick reference guides, white papers, online support and training systems for desktop, Web, and SaaS applications, and a variety of Web-based materials. Simplified complex information into understandable modules for a wide range of people. Based on product, system, distribution, delivery, and personnel demands, engineered instructional and support materials that provided intuitive and effective reference and training assistance. Worked extensively with simultaneous customized deliverables while maintaining distribution timeframes. Trained in instructional material development and delivery, communications, negotiation, management principles, interface design and usability, automated testing philosophies, relational database concepts, and media production. Recent experience has involved researching and creating content in response to certification and compliance programs. Additional tasks have included collaboration with sales and marketing personnel to develop coordinated social media posting campaign. Previous experience as Marketing Specialist, Business Analyst, and Contract Analyst. Freelance contributor to industry publications. Interned for Connecticut Distance Learning Consortium, an online learning service provider for state colleges and universities. Currently a columnist for an IT project management website. Technical Summary Publication and Training Software/Tools: FrameMaker, PageMaker, InDesign, Acrobat, Premiere, Dreamweaver, Captivate, Flare, RoboHelp, FrontPage, ForeHelp, Lectora, Blackboard, DemoShield, DemoQuick, Thomson Reuters LMS, SurveyMonkey, Microsoft Forms, Moodle, WordPress. Image/Video/Sound Tools: Visio, Photoshop, Illustrator, CaptureEze, SnagIt, Camtasia, Image Composer, GIF Animator, GIF Construction Set, Icon Editor, Audition, Awave, Wave Studio, Fast Movie Processor, Full Motion Video/FMV, MPEG Maker, Media Raider, Ulead VideoStudio. Development Software/Tools: InstallShield, MicroFocus COBOL, AutoTester, GitHub. Applications/Collaboration Tools: Microsoft Office 365 Suite (including Project, Teams, Power Automate, Skype, SharePoint), Visual SourceSafe, PKZIP/WinZip, QMF, EasyTrieve, SpecBuilder, Salesforce, Targetprocess, Jira/Confluence, Slack, Google Analytics, Figma, Bold Reports, ChatGPT, generative AI, querying/scripting tools.

With over 10 years of experience in IT support and customer service, I specialize in delivering top-tier technical assistance to clients and ensuring seamless operations. From resolving complex technical issues to managing customer queries through CRM platforms like ServiceNow, Freshdesk, and Sim Ticketing, I offer a robust set of skills to tackle any challenge efficiently. I’ve supported diverse teams and customers by communicating via Slack, Amazon Chime, Microsoft Teams, and Outlook to provide real-time solutions and ensure smooth workflows. Whether it’s troubleshooting hardware and software issues, managing IT systems, or onboarding new employees and clients, I deliver clear and accessible guidance that boosts satisfaction and retention. My expertise includes: Resolving email ticket issues with CRM systems Efficient coordination between technical teams and customers Creating clear documentation and support materials Strong communication across platforms for remote work environments

PROFILE Collaborative and innovative Clinical Research and Education Librarian with more than a decade of experience in organizational change management, project management, team leadership and development, and creating an environment of customer-first library services. Proven community builder and intentional problem solver with expertise in multi-location and digital environments with diverse and changing needs. Demonstrated ability to provide excellent administrative support across departments while creating lasting, successful, value-adding community partnerships. KEY COMPETENCIES Content & Product Management Library Operations Strategic Planning & Forecasting Project Management Clinical Research Writing & Editing Process Improvements Collaborative Leadership Customer Relationship Management Records Management

**Helping Business Owners Stay Organized, Efficient, and Focused on Growth** I help business owners reclaim their time by handling the behind-the-scenes tasks that keep operations running smoothly—so they can focus on leading, growing, and scaling their business like a true CEO. I'm an organized, detail-oriented Operations & Administrative Support Specialist with experience supporting day-to-day business operations, managing administrative tasks, streamlining workflows, and creating systems that improve efficiency. Whether you need someone to keep your business organized, manage ongoing projects, or ensure nothing falls through the cracks, I'm here to help. **Here's how I can support your business:** ✔️ Administrative & Executive Support ✔️ Operations & Systems Management ✔️ Calendar & Project Coordination ✔️ Email & Inbox Management ✔️ Social Media Publishing & Scheduling ✔️ SOP & Process Documentation ✔️ Google Workspace & Notion Management ✔️ Data Entry & Internet Research ✔️ Client Communication & Customer Support ✔️ Workflow Organization & Process Improvement I'm proficient with tools including Google Workspace, Notion, Meta Business Suite, Microsoft Office, Canva, Zoom, Slack, and project management platforms such as Asana, Trello, and ClickUp, allowing me to adapt quickly to your existing systems. I pride myself on being proactive, dependable, highly organized, and easy to work with. I communicate clearly, pay close attention to detail, and genuinely care about helping businesses operate more efficiently. My goal is to become a trusted member of your team—not just complete tasks, but help create organized systems that support your long-term success. If you're looking for a reliable Operations & Administrative Support Specialist who takes initiative, values accuracy, and is committed to helping your business run smoothly, I'd love the opportunity to work with you. Let's connect and discuss how I can support your business!

I am a mental health professional with a passion for writing and creativity. Need an description or online content to catch a reader's attention, or maybe your articles need to be proof read? Something to be re-written so it gets more views; I am more than happy to bring it the attention it deserves! - BS in Psychology - Mystery Shopper (I go above and beyond in my responses) - Creative Writing daily (writing for nearly three decades) - Data Entry (all my jobs in mental health required much of this) - An eye for detail - Great communicator and positive person to interact with! Don't hesitate; give me a chance and you will thank me later!

I’m an executive assistant and graphic designer with 7 years of experience helping corporations, nonprofits, government agencies, and Ivy League institutions through administrative support, project management, and graphic design. I have outstanding attention to detail, writing, critical thinking, organization skills, and computer literacy. ➜ Message me today, and let’s talk about how we can make your next project shine!