Hire the Best Operations Managers in Tennessee

I help organizations and teams streamline workflows, improve performance, and deliver lasting results. With 20+ years of experience across Fortune 500 companies, e-commerce, and healthcare, I bring a proven mix of Lean, Agile, and facilitation expertise to every engagement. ✅ Process Optimization: Mapping workflows, simplifying operations, and identifying improvement opportunities that boost efficiency and scalability. ✅ Agile & Lean Leadership: Driving continuous improvement, program delivery, and cultural alignment. ✅ Operational Excellence: Implementing practical systems that create clarity, accountability, and measurable impact. Beyond consulting, I excel at leading operations directly. I drive day-to-day execution, stabilize business processes, and help teams regain rhythm during growth or transition. I’ve successfully guided cross-functional operations in dynamic environments, bringing structure to scaling teams and building repeatable systems that support both performance and culture. My approach combines practical strategy with hands-on execution, ensuring that recommendations don’t just look good on paper but deliver real results in motion. I’m also the author of Tilt: How Poker Reveals the Secrets to Resilient Leadership and Clear Decisions, where I translate lessons from the poker table into tools for leading under pressure. That same perspective helps me guide teams with clarity, composure, and follow-through. Clients hire me when they need a strategic consultant to optimize operations, a facilitator to guide improvement conversations, or a hands-on leader to help their team adopt Lean and Agile practices. I provide clarity, structure, and actionable solutions that sustain results. Let’s connect to explore how I can strengthen your systems and deliver lasting results. Message me today to discuss your project needs!

Highly organized Event Coordinator and Project Manager with extensive experience managing corporate events, executive dinners, retreats, conferences, trade shows, and hospitality-driven experiences from concept to execution. I specialize in keeping projects organized, timelines moving, vendors aligned, and clients stress-free. With a background supporting executives, hospitality groups, and event-driven businesses, I bring a strong operational mindset paired with a polished client experience. I have coordinated everything from investor dinners and corporate symposiums to influencer retreats, trade shows, restaurant events, and multi-city roadshows. My experience includes remote event planning, vendor sourcing, logistics coordination, budgeting, timelines, attendee management, and on-site execution. Whether you need help planning a high-level corporate event, coordinating a launch, managing vendors, or organizing moving parts behind the scenes, I bring structure, communication, and problem-solving to every project.

🤯Let’s be real, scaling your brand shouldn’t feel stressful Hey there! I’m Jessica, your one-stop e-comm expert for transforming messy shops into polished, profitable storefronts that keep customers coming back. With a background in ecommerce growth and operations, I specialize in optimizing websites, executing email marketing campaigns, and operational planning, helping you stay stress-free while building a store that not only looks great, but drives revenue, repeat purchases, and long-term growth. ⸻ What I Bring: 🛍️Shopify Optimization & Digital Merchandising – Product listing, landing page, and merchandising optimization to improve conversion rate and customer experience. 📊Conversion Rate Optimization (CRO) – A/B testing, funnel analysis, and data-driven improvements to increase CVR, AOV, and overall site performance. ✍🏽 Brand Storytelling & Copywriting - High-converting product pages, messaging, and brand identity that builds trust and drives purchase decisions. 💌 Klaviyo Email Marketing & Retention - Email campaign optimization, customer lifecycle messaging, flows (welcome, abandoned cart, post-purchase), and customer retention strategies that drive repeat revenue. 🔍Marketing Strategy & Customer Insights – Market research, SEO keyword research, competitor analysis, and brand consulting to uncover opportunities and guide smarter decisions. 📦 E-commerce Operations & Inventory Management – Inventory forecasting, sell-through analysis, SOP workflows, and fulfillment workflows that reduce errors and keep orders flowing. ⸻ Why Choose Me? ⚡Strategy + Execution – I don’t just audit, I implement, test, and optimize for real results. 💎 Growth + Operations Mindset – I connect marketing, merchandising, and backend operations to drive scalable growth. 📈 Conversion-Focused – Every change is tied to improving conversion rate, retention, and revenue. 🤝 Client-Centered Approach – I treat your shop like my own, because your wins = my wins. ⸻ Services: 🧠 Marketing Strategy & Brand Consulting – Brand strategy and sales trend analysis that help shape smarter merchandising and growth initiatives. 🛠️ Shopify Store Audits & Conversion Rate Optimization - Full-site audits covering UX, product pages, navigation, and conversion gaps with actionable recommendations to improve CVR, AOV, and customer experience. 🛒 Store Management – Product listings, SEO-friendly descriptions, homepage refreshes, and promo updates to keep your shop optimized and on-brand. 💌 Klaviyo Setup & Email Campaign Optimization - End-to-end lifecycle marketing including flows (welcome, abandoned cart, post-purchase), segmentation, and campaign strategy to increase retention and revenue per customer. 📊 Inventory & Operations Support – SKU forecasting, sell-through analysis, SOP documentation, and replenishment planning to minimize stockouts and speed up fulfillment. ✨ If you’re looking to increase conversions, improve retention, and build a store that actually scales, let’s connect! ❤️

Professional Summary Strategic and results-driven Workforce Management Leader with 20+ years of experience in contact center operations, capacity planning, and global workforce optimization. Proven expertise in Kronos Workforce Central and Aspect eWFM for forecasting, scheduling, and managing complex workforce needs across onshore and offshore teams. Currently leading a UKG Pro migration project, serving as the cross-functional liaison between operations, payroll, and IT to modernize workforce technology infrastructure. Known for building scalable WFM processes, optimizing labor costs, and driving service level performance through data-driven decisions and technology integration. Core Competencies * Workforce Planning & Optimization * Kronos Workforce Central (Forecasting, Scheduling, Pay Rules) * Aspect eWFM (Real-time Adherence, Long-term Forecasting) * UKG Pro Implementation (In Progress) * Global Resource Management (Onshore & Offshore) *Resource and Data Management/Entry In my history of employment, I have worked through roles that are heavy focus on data entry, schedule management, leadership administrative support, leadership, etc. Now in my later years of my profession, I work on large implementation projects which can range in data entry, case building, to implementation and software testing. Our team focus is no task is too small. Keep your skills sharp and eye on the data.

PROFILE I have spent most of my career managing and organizing teams. My skill sets are people, quality control and details. I have a passion for pulling all of pieces together for the greater good for all. I am a problem solver with a servants heart.

I am a photographer and graphic designer. I work with digital and film photography. As a designer, I have experience in Illustration, branding, package design, and a bit of motion graphics/animation!