Hire the Best Relationship Managers in Tennessee

If your company uses ServiceTitan and you need help getting things organized, cleaned up, optimized, or just need someone to answer questions when your team gets stuck, I can help with that. I have 4+ years of daily hands-on experience working in ServiceTitan in several different roles including dispatcher, CSR, office manager, accounting support, marketing, and admin operations. I’ve worked in the software all day, every day, and became the person our office would go to whenever someone needed help figuring something out in ServiceTitan. Some of the areas I can help with include: • Dispatching & scheduling • CSR workflows • Estimate follow-up • Membership setup and management • Pricebook setup/updates • Reports & reporting help • Marketing features • Task management • Accounting tab support • AIA billing • Workflow organization and office processes I also have experience doing estimates, customer communication, building projects and helping office staff stay organized and on top of follow-ups. I have been trained in Service MVP, as well. I know how overwhelming ServiceTitan can feel sometimes, especially when there are so many features that companies never fully use. I enjoy helping businesses simplify things and make the system work better for their team instead of against them. I offer hourly help and support for business owners, office staff, dispatchers, and CSRs. Whether you need help with a one-time project or just want someone your team can reach out to with questions, feel free to message me to discuss availability. And just to be transparent — I don’t know every single thing inside ServiceTitan, but if there’s something I haven’t worked with before, I’ll always be honest about it.

I help growing companies improve customer support, onboarding, account management, and Zendesk operations. Most teams do not have a simple “customer service problem.” They have unclear workflows, messy handoffs, weak documentation, disconnected tools, or a support system that depends too heavily on manual effort. I help fix that structure so customers get better support and teams can operate with more consistency. I’m Aldith, but I go by Allie. I bring 10+ years of experience across customer support leadership, customer onboarding, account management, Zendesk implementation, and CX operations. I’ve worked with healthcare, SaaS, e-commerce, Home Service Tech, DTC, subscription, and service-based companies that needed someone who could step in quickly, find the gaps, and improve the process without overcomplicating the work. I can help with: • Customer Support Management • Account Management / Customer Success Support • Customer Onboarding • Customer/Agent Training (Live or Pre-Recorded) • Zendesk Setup, Cleanup, and Optimization • Help Center / Knowledge Base Structure • SLAs, Macros, Triggers, Views, Forms, and Automations • Escalation Workflows • AI-Assisted Support Processes • SOPs, QA, and Internal Documentation • Support Process Improvement Results I’ve delivered: • Scaled healthcare support operations from zero to 20,000+ members while maintaining strong CSAT • Improved CSAT from 60% to 98% within 90 days for a national e-commerce brand • Reduced customer grievances by 90% through support model redesign • Managed high-volume customer interactions with first-response times under one business hour • Completed 50+ Zendesk implementations across Support, Talk, Guide, workflows, and automation My rate reflects senior-level customer operations and Zendesk experience, but I’m flexible in how we structure the work. For Zendesk implementation, audits, optimization, and CX strategy, hourly or project pricing usually works best. For ongoing support management, onboarding, or account management needs, I’m open to starting with a short trial project or defined first milestone so you can evaluate fit quickly. If your support team, customer onboarding, account communication, or Zendesk setup needs structure fast, I can help you get it moving.

I help busy service-based founders transform their messaging into something that's magnetic, relatable, and human. Dog Lover. 🐶 Renaissance Fair Goer. 🧙🏻‍♀️ Major Nerd. 🎮 During my time as a restaurant manager, I worked with a team in a time-management focused environment. As a copywriter, I still utilize these skills to ensure clear communication and attention to detail. DM me to learn more.

💯 Job Success | ⭐️ Top Rated I help businesses turn complex ideas into clear, easy-to-use training and content materials. If you have slides, documents, notes, or a rough draft that needs to look polished, I can turn it into something your team can understand and use right away. I design materials such as: ✅ Training guides, handouts, and PDFs ✅ Slide decks and presentations (PowerPoint, Google Slides, Canva) ✅ Job aids, checklists, worksheets ✅ Short lessons, micro-training, and simple explainer content ✅ Visuals, graphics, and supporting materials for staff training Clients hire me when they want: 👉 A clear, simple way to explain an idea 👉 Training that looks polished and professional 👉 A messy draft turned into something organized 👉 Support materials for a course, workshop, or onboarding 👉Help translating expert knowledge into learner-friendly language What you can expect from me: ➡️ Clean, easy-to-read layouts ➡️ Plain-language writing that’s simple to understand ➡️ Fast, reliable communication ➡️ Design that puts your learners and users first ➡️ A smooth process with clear deadlines I work with companies and small businesses that need clear materials without the jargon or complexity. If you’d like your content to look clean, organized, and professional — I’d love to help. Send me a message and we can get started.

✨ I coordinate research, partnerships, and event operations that keep projects organized and moving forward. From sponsorship outreach and vendor sourcing to lead generation and on-site event coordination, I enjoy connecting the right people and managing the details behind successful events. Outgoing, organized, and people-oriented, I’m comfortable acting as the liaison between vendors, sponsors, venues, partners, staff, and clients. ✈️ Available for remote and on-site event support, brand activations, trade shows, and travel. 🔷 CORE EXPERTISE ◆ Sponsorship Outreach & Partnership Development ◆ Event Operations & Logistics ◆ Lead Generation & Contact Research ◆ Supplier & Vendor Sourcing ◆ Venue Research & Coordination ◆ Decision-Maker Research ◆ Outreach & Relationship Management ◆ CRM & Outreach Tracking ◆ Brand Activations & Experiential Events

Enthusiastic, multi-disciplined candidate seeking to be a member of a progressive organization that prizes personal integrity, leadership performance, and outstanding results. Solid decision-making and problem-solving skills. Excellent client relations and communication skills. Organized, analytical, and thorough; can accommodate a demanding schedule. Proven ability to develop productive relationships with people at all levels. Flexible and versatile, a well-rounded performer, committed to continued excellence.