Hire the Best Process Improvement Specialists in Florida

Highly skilled AS9100/ISO9001 lead auditor and quality management professional. Conducted comprehensive quality audits in the government services and aviation sector, adept at identifying critical non-conformances, facilitating corrective action plans, and maintaining an AS9100D / ISO9001:2015 certificate of registration. Focused on promoting a culture of customer satisfaction and continual improvement. Engaged operations, department stakeholders and executive leadership teams to deploy and maintain an effective Quality Management System (QMS). Utilized Lean Six Sigma techniques facilitating process mapping sessions to define business requirements, operating processes, procedures, instructions and training documentation to ensure delivery of efficient, consistent, reliable products and services. Served as the business owner, performing system administrative functions, of the Companies enterprise document management system, Corrective Action Preventive Action (CAPA) system, as well customer and internal Company web sites. Recognized as a team player willing to do what it takes to get the job done.

Specialties: CS Ops • Sales Ops • CRM • Commissions • SOPs • Dashboards • Automation • Cross-functional execution 🧩 Skills & Services Here’s what I can confidently help you with: ✅ Sales Operations (60–90 day sprints) CRM cleanup + pipeline structure Commission tracking setup/audit Weekly reporting + dashboards ✅ Customer Support / CS Operations Ticket workflows, SLAs, macros/templates Escalations + QA checks Reducing repeat tickets with better processes ✅ Business Operations SOPs, checklists, documentation Cross-functional workflow design Admin support when needed (inbox/calendar/files) ✅ Tools HubSpot | Salesforce | Zoho | Airtable | Excel | Google Sheets | Asana | ClickUp | Zapier | Slack | Helpdesk tools I understand how valuable time and trust are in a remote partnership. That’s why I focus on three key principles: 1️⃣ Accuracy – Every detail matters. Whether entering 10 records or 10,000, I double-check my work for consistency and completeness. 2️⃣ Communication – I keep clients updated, ask clarifying questions early, and make sure expectations are crystal clear. 3️⃣ Efficiency – I look for small process improvements that save time and money without sacrificing quality. What I do (most requested) ✅ Operations + Process Build SOPs/playbooks, checklists, and repeatable workflows Streamline handoffs between sales, support, ops, and leadership Identify bottlenecks and fix them with practical systems (not “theory”) ✅ Sales Ops (60–90 day specialist) CRM cleanup + structure (stages, fields, tagging, hygiene rules) Pipeline reporting + dashboards (what’s moving, what’s stuck, why) Commission structure setup/audit + clean tracking sheets Weekly sales ops reporting that leadership actually uses ✅ Customer Support / CS Ops Helpdesk workflows: tags, macros/templates, escalation paths, and QA checks Faster response + resolution through better routing and clear playbooks Customer communication templates that reduce repeat tickets and churn ✅ Data + Reporting Excel/Google Sheets reporting, validation, and automation-ready structure Clean, decision-friendly metrics (support SLAs, pipeline health, operational KPIs) ✅ Tools I work in Google Workspace, Microsoft Office, Excel/Sheets, HubSpot, Salesforce, Zoho, Airtable, Asana, ClickUp, Trello, Slack, Zapier, and most ticketing/helpdesk platforms. ✅ How I work Clear scope, clear deliverables: you’ll know exactly what I’m doing and why High accuracy: I’m detail-obsessed with data integrity and consistency Proactive communication: frequent updates, no surprises, calm execution Speed + structure: I move quickly, but I document everything so it sticks If you need someone this week to stabilize operations, clean up systems, and produce reliable reporting, send me a message with what’s broken and what “good” looks like—I’ll propose a simple plan and start executing.

Need someone who can step into your operations, figure out what needs to happen, and keep things moving without constant oversight? I help businesses and organizations manage day-to-day operations, coordinate projects, improve workflows, document processes, and bring structure to work that's become difficult to manage. I'm a Business Operations and Project Management professional with experience managing complex workflows, compliance deadlines, reporting systems, SOPs, team coordination, and administrative operations. I work best with teams that need someone dependable who can take ownership, solve problems independently, and follow through. Some of my recent results include: • Submitted 178 compliance applications in 6 business days under a critical state deadline — with zero penalties • Built operational systems and processes supporting an organization of approximately 1,000 members • Developed a Looker Studio reporting dashboard that helped support successful nonprofit grant funding • Built ClickUp workflows, hiring processes, onboarding systems, and intern coordination infrastructure • Managed deadline-driven compliance, reporting, and operational workflows across multiple programs I can help with: • Business & Remote Operations • Project Management & Coordination • SOP Development & Process Documentation • Workflow & Process Improvement • Task, Deadline & Compliance Management • Data Tracking, Cleanup & Reporting • Google Sheets & Looker Studio Dashboards • ClickUp, Monday & Google Workspace • Hiring, Onboarding & Team Processes • Administrative & Executive Operations You don't need to have everything figured out before reaching out. If you have a growing backlog, inconsistent processes, projects that need ownership, or operational work you simply need taken off your plate, send me a message and tell me what's going on. I'll help you determine where I can step in.

FRACTIONAL COO • OPERATIONAL EXCELLENCE • SYSTEMS & EXECUTION STRATEGY Strategic Operations & Customer Experience Transformation Leader with over 35 years of experience leading enterprise-scale operations across multi-site, offshore, and fully remote environments. Proven ability to drive P/L performance, operational transformation, and customer experience improvements through Lean Six Sigma (DMAIC and Kaizen), AI-driven automation, and scalable process design. Recognized for aligning operations with business strategy to deliver measurable results in complex, regulated environments. CORE COMPETENCIES • Enterprise Operations Leadership • Multi-Site and Remote Team Management • Offshore Operations • Lean Six Sigma (DMAIC, Kaizen) • Process Optimization and Continuous Improvement • P/L Management • Budgeting and Financial Oversight • KPI Development and Analytics • AI and Technology Integration • CRM and Contact Center Systems • Change Management • Customer Experience (CSAT) • Regulatory Compliance • Crisis Management TECHNOLOGY and TOOLS Business Management and Collaboration: Microsoft Office, Google Workspace, Teams, Zoom, Slack, OneDrive Business Intelligence and Analytics: Power BI, DOMO, Lean Six Sigma, Excel CRM and Marketing: Salesforce (Admin), Hubspot, Zoho, Pipedrive, Mailchimp, Google Analytics Telephony and Contact Center: Five9, Nice, Vonage, Mitel, Cisco, Avaya, Allworx, Trixbox/Asterisk/Elastix AI and Automation: ChatGPT, Jotform AI Agent Builder, Zapier, AI chatbots Project and Process Management: Asana, Lucidchart, ClickUp, Microsoft Visio EXECUTIVE HIGHLIGHTS • Over 37 years of call center experience. • Over 30 years of call center management experience. • Over 28 years of operations management experience. • Over 18 years of experience working remote. • Over 17 years of experience coaching and developing remote staff in multiple locations. • Over 16 years of Human Resources management experience. • Over 12 years of law firm experience. • Over 8 years of Licensed Community Association Management experience. • Led global and distributed teams of up to 500 employees across multi-site, offshore, and fully remote environments. • Managed budgets ranging from $840K to $18.5M, improving P/L from loss to profitability within 90 days. • Applied Lean Six Sigma (DMAIC and Kaizen) to reduce AP cycle 50%, improve AR performance, and achieve over 90% task completion rates. • Increased CSAT by 25% and lead generation by 40% through AI-driven automation and process optimization. • Reduced blog production time by 40% through AI process optimization. • Reduced regulatory and third-party complaints from 23 to 1 within 90 days. • Migrated legacy systems to Salesforce and VoIP, saving $36K annually. • Improved client retention up to 73% across multiple programs. • Increased sale-to-bill to 99.5% success rate. • Publication - CLACK: The Hidden Cost of Tolerated Dysfunction. • xtensive understanding and hands-on application of regulatory guidelines relating to Credit Repair Organizations Act (CROA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA). • Awarded Patriot Award, Employer Support of the Guard and Reserve (ESGR) U.S. Defense Department Program. • Selected to attend President’s Club.