"TECHNICAL WRITER/ SOP/USER GUIDES/ FUNCTIONAL AND TECHNICAL EXPERT DOCUMENTATION SPECIALIST"
With Over 9+ years of experience as SAP Business Analyst/ SAP Archiving Consultant/ Technical Writer/ Document Specialist I am expert in the below skills.
Expert in Process Flow diagrams, Flowchart
Experienced in creating process flows, swim lane diagrams, Gap Analysis, Requirements gathering Process flows, Functional/technical specifications
Experience in L1and L2 Production support activities, root cause analysis, analyzed and escalated issues and documented step by step corrective measures.
Created Technical Specification documents and Functional requirement documents.
Experienced in business processes mapping, fit to standard, UAT & SIT testing and cutover processes using the SAP Activate program methodology.
Collaborate with users and IT to establish and enhance understanding of business processes in our systems.
Created user stories, Process flow diagrams, Test cases.
Created process Flows and SOP for healthcare Company.
Collaborate with analysts and developers to understand complex technical procedures and translate them into clear, actionable steps.
Project Management Expertise:
1. Managing multiple agile teams
2. Sprint planning, scope, estimation, and retros
3. Hands-on JIRA, Trello, Redmine, ClickUp, Asana
4. Client onboarding, standups, and delivery reviews
5. Risk mitigation and schedule optimization
6. Full project lifecycle: kickoff to launch
7. QA and UAT coordination
8. Agile, Scrum, and Kanban execution
Industries Worked In:
1. HealthTech
2. E-Commerce
Skills Snapshot:
* Project & Product Management
* QA (Mobile, Web, Desktop)
* Business Analysis
* Documentation: SRS, FRS, BRD, User Manuals
* Team Leadership
* Client Communication
* Virtual/Executive Assistance
* Agile/Scrum Facilitation
* System Configuration & Support
Good Team player and self-starter with excellent work prioritization, communication, coordination, documentation, Project Planning and Interpersonal Skills.
I have completed all my assigned projects within time. Also I always take a pro-active approach when I am doing my projects.Client satisfaction is my number one priority and I offer strong determination to achieve great results.
Business Analysis
Requirement Analysis
SAP Analysis
SAP SD
User Acceptance Testing
Software QA
SAP ERP
Unit Testing
Data Entry
EMR Data Entry
Documentation
Surbhi S.
St. Johns County, Florida
$25/hr
5.0
8 jobs
As a Senior Lead Engineer with 15 years of experience in Automation, Performance QA, and enterprise software quality, I specialize in testing AI-powered, SaaS, web, mobile, and financial platforms for reliability, accuracy, scalability, and user experience. I have built and led high-performing QA teams, designed scalable automation frameworks using Selenium, Playwright, Cypress, and API testing tools, and implemented shift-left QA strategies that reduced defect leakage to under 5%.
My expertise now extends into AI product quality, including AI chatbot testing, prompt validation, AI output evaluation, hallucination checks, transcription workflow testing, generated-content validation, API testing, regression testing, and end-to-end validation of AI-enabled user flows. I focus on testing not only whether the software works, but whether the AI behavior is accurate, consistent, explainable, and useful for real users.
I bring strong experience in functional, API, integration, performance, and regression testing, along with CI/CD pipeline integration and structured defect reporting. If your AI product needs a QA professional who can combine traditional software testing discipline with AI-focused validation, I can help improve release confidence, reduce risk, and deliver a more reliable user experience.
Let’s discuss how I can help elevate the quality of your AI-powered product.
Beta Testing
Quality Assurance
Software QA
Scrum
Web Application
Web Development
Product Development
Michael M.
Lady Lake, Florida
$25/hr
4.5
65 jobs
Michael Marcellus
Monday Systems Consultant & Agency Project Lead
• 🚀 Coordinated 100+ Monday implementations delivered by our agency team
• 💼 Agency delivery of $400K+ in Monday professional services
• ⭐ Consistently high client satisfaction across multiple engagements
• 🇺🇸 75+ U.S. clients served, plus organizations across Europe
• 🌍 Experience supporting teams in more than fifteen industries
• 🤝 Backed by an internal specialist team to ensure fast, high-quality delivery
I do not simply “set up boards.”
I coordinate the design and delivery of complete business operating systems in Monday that reduce manual work, improve visibility, and keep teams aligned. Every project combines strategic planning with structured execution through an experienced agency team.
I remain personally involved in project planning, client communication, and quality oversight — ensuring solutions are practical, scalable, and aligned with your real-world workflows.
💡 What I bring to your organization
🧠 Strategy-first system design
We begin with business process consulting, focusing on scalable workflows and clean architecture rather than fragile templates.
⚙️ Technical delivery coordination
Advanced automations and integrations across Make, Zapier, n8n, and APIs — bringing multiple tools together into a unified operational backbone inside Monday.
📈 Full lifecycle project delivery
Process mapping, architecture planning, automation coordination, dashboards, onboarding, and long-term optimization.
🏆 Proven implementation experience
Agency-supported deployments across construction, manufacturing, insurance, legal, agencies, SaaS, field operations, wholesale, and more. Many clients return for expansion and optimization work.
🎯 What you get working with me
• A Monday system designed to support real operational workflows
• Executive dashboards with meaningful, real-time insights
• Automation strategies that reduce manual effort
• Scalable architecture that grows with your organization
• Clear documentation and structured handoff
🔗 Platforms and integrations coordinated
Automation: Make, Zapier, n8n
CRM: HubSpot, Pipedrive
Accounting: QuickBooks, Bill
Document Management: PandaDoc, SignNow, DocuSign
ERP: NetSuite, Holded
Meetings and Notes: Fireflies, Read, Calendly
E-Commerce: Shopify, WooCommerce
Communication: WhatsApp, Slack
❌ Not a fit for
• Quick, low-budget builds without long-term structure
• Patchwork setups intended as temporary fixes
• Projects prioritizing shortcuts over stability
✔️ A strong fit for
• Teams outgrowing spreadsheets and fragmented tools
• Operations leaders seeking structured system design
• Organizations ready to build Monday as a long-term operational backbone
🔮 Ready to improve your system?
Message me with “WIZARD” and I’ll review your current setup, identify structural bottlenecks, and outline practical improvement opportunities.
Project Workflows
Operations Management Software
Software Architecture & Design
CRM Automation
CRM Development
CRM Software
Workforce Management
Business Innovation
Digital Marketing Management
Digital Marketing Strategy
Implementation
Emily S.
Tallahassee, Florida
$35/hr
5.0
5 jobs
Business Development | B2B Sales consultant in Manufacturing & Precision Engineering With 12 years in plastics manufacturing, rubber molding, and quality inspection systems, I drive new business growth for industrial clients through targeted prospecting, executive outreach, and pilot project management. Currently leading business development for a visual inspection system, Proven in closing long-cycle deals, I build ICPs, craft outreach campaigns, and track KPIs in CRMs to deliver results and reports for clients weekly. Past successes include lead generation pilots, sales playbooks, and multi-company portfolio management. I enjoy working with tier 1 and 2 suppliers who just need a hand with the outbound stuff so they can do what they do best!
Lead Generation
High-Ticket Closing
Client Management
Zoho CRM
Keap
Market Trends
Marketing Strategy
Email Campaign Setup
Revenue Management
Team Training
Team Management
AI File Format
ERP Software
Quality Inspection
Jerlissa R.
Miami, Florida
$55/hr
5.0
6 jobs
Project Manager | Product Owner | Scrum Master with years of experience keeping enterprise software projects on track. I manage timelines and deadlines, coordinate cross-functional teams, run project meetings and communications, track tasks through to completion, and keep documentation clean and current.
Let's connect if you need someone dependable to keep your projects moving.
Business Analysis
CSS
Shopify
JavaScript
Miro
Node.js
React
Amazon Web Services
Management Skills
Facebook Ads Manager
Mural
Agile Project Management
Scrum
Jira
Atlassian Confluence
Nicola E.
Plant City, Florida
$80/hr
5.0
21 jobs
I help organizations move from data confusion to data clarity by building analytics systems that not only visualize numbers but transform the way teams make decisions.
🏆As a Top Rated Plus Freelancer (Top 3% on Upwork) and a Tableau Certified Data Analyst with a Master’s Degree in Information Systems, I partner with companies to design and implement end-to-end data solutions. These include everything from data pipelines to executive dashboards, making information accurate, automated, and actionable.
What I Do
I specialize in helping businesses turn raw, fragmented data into a single source of truth through interactive dashboards, advanced analytics, and automation.
Whether you are a healthcare provider optimizing operations, a university tracking marketing ROI, or an enterprise unifying reporting across departments, I create systems that connect everything so your data tells a clear and meaningful story.
Client Success Stories
Healthcare Company:
I helped a healthcare organization implement Row-Level Security (RLS) and develop seven automated Tableau dashboards. This reduced reporting time by 50% and significantly improved data efficiency. Leadership gained full confidence in their metrics and could make faster, more informed decisions.
Education Company:
I built a Return on Ad Spend (ROAS) model that identified the most profitable ad platforms. By comparing Google Ads, Facebook Ads, and LinkedIn campaigns, the marketing team could confidently reallocate their budget to the highest-performing channels. This improved campaign performance and reduced wasted ad spend.
These are the types of projects I value most: when data stops being overhead and starts becoming a strategic advantage.
Technical Expertise
BI Platforms: Tableau (Certified), Power BI, Google Looker Studio
Data & Automation: SQL, Python, Excel, Google Sheets, API integrations
ETL and Pipelines: I design and manage automated data pipelines with my team to ensure smooth flow and transformation from multiple data sources
Data Platforms: Snowflake, BigQuery, Salesforce, Google Analytics
Security and Compliance: Expertise in RLS, access control, and GDPR-friendly data practices
What Sets Me Apart
My clients do not hire me only to build dashboards. They hire me to understand their business problems, work within real-world constraints, and deliver solutions that provide clarity, accuracy, and strategic insight.
They value:
Clarity: I translate complex data into insights anyone can act on.
Accuracy: Every metric is validated, consistent, and reliable.
Strategic Thinking: I focus on the “why” behind every metric.
Partnership: I operate as part of your team, not an external vendor.
This is why most of my projects evolve into long-term partnerships and ongoing retainers.
How I Help Businesses Scale with Data
Automate repetitive reporting processes and eliminate manual work
Deliver real-time dashboards that update automatically
Improve data quality and ensure consistent KPIs across departments
Build systems that empower decision-makers to act faster
Optimize marketing ROI and operational performance through accurate insights
Credentials and Background
Master’s Degree in Information Systems
Tableau Certified Data Analyst
Top Rated Plus Freelancer (Top 3% for long-term, high-value projects)
Experience across Healthcare, Education, and Enterprise Analytics
Let’s Work Together
If you are ready to move beyond manual spreadsheets and disconnected reports, and you want a data partner who can help you make faster, smarter, and measurable decisions, let’s connect.
I will help you design a scalable BI system that enhances visibility across teams, strengthens data integrity, and turns your data into a strategic business asset.
Send me a message today and let’s turn your data into clarity, confidence, and growth.
Business Analysis
Data Analysis
Python
SQL
Microsoft Excel
Tableau
Analytics
Data Visualization
Dashboard
Data Modeling
Data Analytics
AI Builder
Business Intelligence
ETL Pipeline
API Integration
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