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Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

10 Years Experienced Zoho Certified Developer & Zoho PREMIUM Partner | Zoho One Flow Designer |Website Development | Zoho CRM | Zoho Creator| API | Deluge |ERP| Consultant| AI/Call Center Integration|Lead Management 🏆 Won Zoho Creator's ERP Tech Star Award 🏆 Los Angeles Zoho User Leader in U.S. 🏆 Zoho Certified Developer 🏆 Zoho Certified Partner ⭐ Designing Custom Business Applications to automate business workflows, configuring customer portals, vendor portals across various industry verticals. ⭐ Configuring Zoho One, and all Zoho Products to make it work as an operating system for your business. ⭐ Developing custom API integration with various third-party applications like Wordpress, SMS, Telephony, Live Currency Exchange API, Google API, Twilio, PayPal, Stripe, Dropbox, Xero Accounting, Unleashed Inventory, Shopify, QuickBook, Aftership, FedEx, DocuSign, etc. ⭐ Creating white label Android and iOS apps on Zoho Creator. ⭐ Advance Deluge scripting to fulfill complex business needs and implement custom workflows with an excellent understanding of the business processes. ⭐ Creating HTML Reports & user-friendly UI Dashboards using Front end Technologies like HTML, CSS, and Bootstrap. ⭐ Creating Management/BI Reports on Zoho Analytics for having business Insights. ⭐ Developing Zobot and Chatbots for websites.

My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don’t. I’m also currently engaged as a Business Analyst on a large-scale enterprise consulting project (details under NDA), leading discovery, risk and bottleneck analysis, process improvement, and user story development — so this isn’t just past experience, it’s live, current work. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis (Lucidchart, workflow diagrams) — Excel & Access dashboards, trackers, and databases — SWOT analysis and operational recommendations — Cross-functional coordination and client-facing reporting Whether you need a quick-turnaround dashboard or a full workflow overhaul, I work fast, communicate clearly, and deliver things that get used. I’m based in Maine and work comfortably across US time zones. Clients describe me as a “clear communicator, committed to quality, and reliable” — and that’s exactly how I work on every project. If that’s what you need — let’s talk.

I work as a Business Analyst specializing in market research, financial analysis, and strategic intelligence for organizations navigating complex markets. My focus is turning fragmented data, technical detail, and ambiguous market signals into clear, defensible insights that executives, investors, and product teams can use to make decisions. Clients typically request services when they need analysis that goes beyond surface-level research—work that can support strategy development, investment evaluation, product positioning, or policy analysis. My work spans market sizing, competitive intelligence, financial modeling, and regulatory or policy research across sectors including technology, real estate, fintech, healthcare, energy, and infrastructure. I combine traditional analytical methods with modern AI-assisted workflows to accelerate data collection, synthesis, and insight generation while maintaining rigorous verification and analytical discipline. This allows me to process large information sets quickly, structure complex research problems, and deliver clear reports, dashboards, and executive-ready analyses that help organizations move from uncertainty to informed action. Alongside client work, I am the Founder of H Heuristics, an independent research and advisory firm producing in-depth analysis on technology markets, infrastructure, capital markets, and global economic trends. Through both client engagements and institutional research publishing, I have developed a disciplined approach to evaluating markets, assessing competitive dynamics, and communicating complex findings to decision-makers. I take on a selective number of projects where analytical depth, clear thinking, and commercially grounded insight matter most.

With a strong background in web/software testing, technical writing, project management, and business analysis, I possess a diverse set of technical skills that enable me to drive successful digital transformation initiatives. My expertise spans various domains, including product management, agile methodologies, web development, and data-driven decision-making. Product Management and Agile Methodologies As a Certified Scrum Product Owner and ScrumMaster, I excel in leveraging agile frameworks to deliver high-quality products and solutions. I have extensive experience in creating and prioritizing user stories, managing product backlogs, and facilitating sprint planning, grooming, and retrospective meetings. My proficiency in tools like Azure DevOps, JIRA, and Airtable allows me to streamline product development processes and ensure seamless collaboration among cross-functional teams. Web Development and Content Management I possess hands-on experience with web development technologies such as HTML, CSS, and JavaScript, enabling me to contribute to front-end development efforts. Additionally, my expertise in content management systems and search services like Sitecore and Coveo empowers me to lead website personalization and optimization initiatives. I have successfully implemented A/B testing strategies, resulting in significant improvements in user engagement and conversion rates. Data Analysis and Process Optimization With a Lean Six Sigma/DFSS Green Belt certification, I am adept at conducting gap analyses, identifying process inefficiencies, and implementing data-driven solutions to streamline operations. My ability to map current and future state processes, coupled with my expertise in tools like PowerAutomate and Roadmunk, allows me to design and implement optimized workflows that enhance productivity and operational efficiency. Collaboration and Communication Effective communication and collaboration are at the core of my approach. I excel in liaising between IT partners, business stakeholders, and development teams, ensuring that requirements and technical constraints are well-understood by all parties. My ability to facilitate cross-functional collaboration and foster a shared understanding of project goals and objectives contributes to the successful delivery of complex initiatives. With a diverse skill set spanning product management, agile methodologies, web development, data analysis, and process optimization, I am well-equipped to drive digital transformation initiatives and deliver innovative solutions that align with business objectives. My technical expertise, coupled with strong communication and collaboration skills, positions me as a valuable asset in driving organizational success in today's rapidly evolving digital landscape.

As a Senior Lead Engineer with 15 years of experience in Automation, Performance QA, and enterprise software quality, I specialize in testing AI-powered, SaaS, web, mobile, and financial platforms for reliability, accuracy, scalability, and user experience. I have built and led high-performing QA teams, designed scalable automation frameworks using Selenium, Playwright, Cypress, and API testing tools, and implemented shift-left QA strategies that reduced defect leakage to under 5%. My expertise now extends into AI product quality, including AI chatbot testing, prompt validation, AI output evaluation, hallucination checks, transcription workflow testing, generated-content validation, API testing, regression testing, and end-to-end validation of AI-enabled user flows. I focus on testing not only whether the software works, but whether the AI behavior is accurate, consistent, explainable, and useful for real users. I bring strong experience in functional, API, integration, performance, and regression testing, along with CI/CD pipeline integration and structured defect reporting. If your AI product needs a QA professional who can combine traditional software testing discipline with AI-focused validation, I can help improve release confidence, reduce risk, and deliver a more reliable user experience. Let’s discuss how I can help elevate the quality of your AI-powered product.