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I help healthcare organizations navigate complex licensing, compliance, and operational challenges with tailored, results-driven solutions. As the Principal Consultant of CHCS Group, I bring over a decade of experience in regulatory compliance, SOP and policy development, and healthcare operations. With 75+ successful projects completed for providers across the U.S. including many on Upwork, I’ve supported startups and established organizations through licensure, operational launch and accreditation readiness. I hold an MBA in Complex Health Systems, which informs my strategic approach to healthcare operations, compliance frameworks, and systems improvement. What I Offer: • Healthcare Facility Licensing • Custom Policy, Procedure and SOP Manuals • Joint Commission and CARF Accreditation Survey Readiness • Business Plans, Market Research & Public Need Reports • Interim and Fractional Leadership Solutions • Workflow Optimization Why Clients Choose Me: • Top Rated with a 100% Job Success Score • Healthcare compliance subject matter expert • 75+ successful projects nationwide • Custom deliverables aligned with regulatory standards • Proven results with Joint Commission and CARF readiness Let’s Work Together Whether you're launching a new facility or preparing for your next survey, I’ll help you simplify compliance and move forward with confidence. Let’s connect!

I’m a seasoned Business Analyst and Customer Experience Operations professional with over four decades of experience helping software organizations improve how they work, support their customers, and deliver high‑quality products. My career spans roles in software design and development, requirements gathering, configuration management, technical product support, and large‑scale process improvement across global teams. I specialize in transforming complex operational challenges into clear, repeatable processes—whether through business process mapping, customer feedback analysis (including NPS and KPI trends), or the creation of detailed SOPs and documentation. I’ve led high‑stakes support organizations, managed international teams, and driven company‑wide initiatives to standardize defect management, streamline deployments, and elevate the customer experience. Known for translating complex systems into clear processes, documentation, and stories—whether improving enterprise customer support organizations, designing scalable business processes, or crafting immersive narrative content. Brings senior leadership judgment, analytical rigor, and polished written communication to both business and creative projects. Across every role, I bring a commitment to thorough analysis, practical problem‑solving, and delivering solutions that improve both customer satisfaction and internal efficiency. Today, I focus on remote contract work where I can apply my expertise in business analysis, customer support operations, and process design to help organizations scale with confidence Core Strengths  Business Analysis & Process Improvement  Requirements Gathering & Documentation  Customer Experience (CX) & Support Operations  Salesforce Administration & Consulting  Data Analysis (KPIs, NPS, trend analysis)  Root Cause & Defect Analysis  Technical & Procedural Writing  Narrative Design & World‑Building  Editorial, Rules & Content Writing  Stakeholder & Client Engagement  Global Team Leadership (US & International) Writing Strengths  World‑building and lore development  Rules writing and technical clarity  Narrative structure and immersive storytelling  Editorial collaboration and deadlines

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

Technical project management experience includes both software and hardware. Software examples are cloud-based SaaS, mobile, embedded, desktop, and client/server software for AI, LMS, EH&S, facility and food safety, auditing, IoT, and Industry 4.0 applications. AI specific experience includes hands on data annotation and tagging, as well as managing teams performing these tasks and regular customer touch points with metrics reporting on the results. Hardware experience includes RFP’s, project execution, QA, documentation, logistics, packaging and labeling, BOM’s, part numbers, service and support strategy, and supplier and ODM management for POS, PC, peripherals, safety products, digital signage players, gateways, consumer electronics, kiosks, dataloggers, sensor solutions, and kitchen appliances. These products have included AC, DC, and battery power and include wireless technologies such as Wi-Fi, Bluetooth/BLE, Zigbee, and 3G/4G cellular. Account management capabilities include developing ground-up solutions for new and existing enterprise customers, post sales activities for project execution, on-boarding and deployments, and ongoing sustaining activities such as system status, KPI reporting metrics, product defects, change requests, billing, licensing, MSA's, SOW’s, and up-sells. Regulatory and safety management includes worldwide certifications such as electronics regulated by the FCC, CE, IC, NOM, RCM, UKCA, KC, CB reports, UL, ETL, and all other NRTL certifications, DoC's, consumer goods regulated by the CPSC, CPC's, GCC's, state label laws, FDA Class 1 devices, lasers, cosmetics, textiles, MOCRA, FTC, REACH, RoHS, EU GPSR, CE-RED, WEEE, GCF, PTCRB, AT&T Network Ready, OSHA, California Proposition 65, CPG, textiles, MDF and EPA TSCA Title VI compliance, battery usage and shipment regulations, environmental stewardship, Reese’s law/Public Law 117-171, de minus imports, conflict minerals and 3TG, 16 CFR 1263, worldwide Amazon seller requirements, and Amazon de-listing research and appeals related to regulatory matters.

I help businesses turn messy processes, scattered information, and inconsistent documentation into clear systems that are easy to use and maintain. My background is in public works operations, regulatory compliance, project coordination, and administrative systems. I build practical tools for real teams, including SOPs, training guides, Smartsheet workflows, Excel/Google Sheets trackers, forms, dashboards, and internal procedures. I can help with: • SOPs, procedures, manuals, and step-by-step instructions • Smartsheet forms, automations, dashboards, reports, and intake systems • Excel and Google Sheets trackers, dashboards, and cleanup • Admin workflows, templates, forms, and process documentation • Project tracking, status reports, meeting support, and operational reporting • Compliance and regulatory documentation My focus is simple: create documents and systems that staff can actually follow, update, and use without confusion. I’m a good fit if you need someone who can organize the details, ask practical questions, clean up the process, and leave you with something clear and usable.

Here's the complete overview with everything integrated — regulation-first opening, REMVER fully gone, fintech resilience built in generically, current high-level work led up front, three books, no speed claims: Get your application ISO 27001 certified, HIPAA compliant, GDPR ready, or FDA defensible. I write the policies, procedures, and compliance frameworks that regulated companies need to pass audits and launch. GDPR. HIPAA. ISO 9001. ISO 27001. FDA 21 CFR Part 11. A lot of the applications I work on use AI, so when it is in the stack I handle it correctly, layering in governance frameworks, privacy policies, and purpose-built agents trained on domain knowledge, not generic demos. 27 years in regulated industries. 300+ templates. Faster than traditional consulting using my trademarked AAIG methodology. I am not a consultant who says "no." I find the "yes, if we do it this way" path that lets you move fast and stay compliant. WHAT I BUILD Policies, Procedures, and Quality Management. SOPs, quality manuals, work instructions, and complete QMS builds. ISO 9001/27001/42001 from gap assessment through certification readiness. Audit preparation, corrective action workflows, and management review packages. Rebuilt an entire QMS for a global clinical trials platform, zero audit findings. Privacy Policies, Terms of Service, and Legal Compliance Documents. GDPR-compliant privacy policies, terms of service, cookie policies, data processing agreements, sub-processor agreements, consent frameworks, and data subject rights implementation. Fixed 7 live GDPR violations for an AI meeting platform. Built Django deletion workflows for right-to-erasure compliance. Global consent matrices covering US, EU, Canada, and Asia-Pacific. Financial Services and Operational Resilience. Business continuity and IT disaster recovery frameworks for U.S. financial institutions. Operational resilience programs aligned with OCC, FDIC, FRB, and FFIEC guidance. SR 11-7 model risk status assessments. Regulatory framework mapping for banking and fintech compliance. AI Compliance and Risk Frameworks. EU AI Act roadmaps. ISO 42001. NIST AI RMF. HIPAA Security Risk Analyses. Privacy impact assessments for GDPR, CCPA, and Colorado AI Act. GxP validation and 21 CFR Part 11 compliance for healthcare AI. AI-Powered Product Development. Purpose-built AI agents and document-drafting suites trained on domain-specific regulatory knowledge, with proprietary multi-section architectures spanning 32+ regulatory frameworks and enterprise-grade quality gates. Agent suites built to replace $50K-$500K/year software platforms. Content, Courses, and Books. Three published books on AI governance. 48,000-word KDP reference book. 12 Udemy courses with slide decks and speaker notes. Synthesia video content. Full enablement ecosystem, not just the framework. CURRENT AND RECENT WORK National AI Governance Framework. Developed the AI Governance Framework for the Republic of Liberia, integrating NIST AI RMF, OECD, UNESCO, EU AI Act, and African Union standards. Government-level deployment with training packages, implementation roadmaps, and stakeholder consultation. Multi-Entity Financial Services Governance. Regulatory gap assessment and phased remediation program for a multi-entity fintech group, delivered through outside counsel. 35 findings across 10 governance domains, mapped to 13 frameworks and a multi-state applicability survey. Enterprise Governance Platform Advisory. Independent strategic advisory to a governance and assurance platform on enterprise category positioning, adoption, and certification pathway, working with the executive team and board. ISO 27001 Certification Program. Full certification preparation for a medical diagnostics software platform. Gap assessment, a fourteen-document ISMS, and a tiered implementation register from current state to audit readiness. FDA Quality System Reconstruction. Design History File and ISO 14971 Risk Management File rebuilt from source for a medical device manufacturer under an active FDA commitment timeline, with an independent internal audit. GDPR Controller Determination. Corrected a controller-versus-processor misclassification for an AI clinical platform under GDPR Article 4(8), reassigning data protection obligations to the right party. THE FOUNDATION 27 years in regulated industries. Fortune 500: Alcon/Novartis (8 years, 200+ projects), Gilead, Genzyme, Pfizer, Baxter. Zero audit findings. Consent decree and FDA regulatory action leadership. MS Operations and Project Management. PMP certified 20 years. Contributing author, The FDA Group Newsletter (10,000+ executives). Published author of three books on AI governance. 300+ templates covering EU AI Act, ISO 42001, NIST AI RMF, ISO 27001, GDPR, CCPA, HIPAA, FDA 21 CFR Part 11, and Colorado AI Act. Every template refined through Fortune 500 implementations and delivered through 10-20+ iterations before handoff. WHO HIRES ME Companies needing SOPs, quality manuals,