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I help healthcare practices and organizations turn complex operations, compliance requirements, and clinical workflows into clear, practical systems that staff can actually use. My background includes healthcare operations leadership in both federal and private-practice settings, with experience supporting specialty care, behavioral health, clinical documentation, HIPAA compliance, patient workflows, revenue cycle processes, and audit readiness. **I can help with:** * Healthcare policy and SOP development * HIPAA compliance documentation and workflow alignment * Operational and compliance assessments * Audit-readiness reviews and documentation cleanup * Clinical intake and patient workflow design * EHR and practice-management workflow documentation * IntakeQ / PracticeQ setup and optimization * Process mapping and workflow standardization * Governance, reporting, and board-ready materials * Staff training materials and implementation guides * AI governance and healthcare knowledge-management workflows I specialize in identifying the gaps between **policy, technology, and day-to-day operations**. That may mean finding where an intake process breaks down before billing, standardizing inconsistent documentation, developing an SOP around an existing workflow, or reviewing a process for compliance and operational risk. My experience includes healthcare operations roles with the **U.S. Department of Veterans Affairs and private practice**, giving me firsthand knowledge of how policies and procedures function in real clinical environments—not just how they look on paper. **What you can expect:** * Clear, professional deliverables tailored to your organization * Policies and SOPs designed around real workflows * Practical recommendations rather than generic templates * Organized, audit-ready documentation * Independent work with minimal oversight * Clear communication and dependable turnaround Whether you need a single SOP reviewed, a workflow redesigned, or a larger healthcare operations and compliance system built from the ground up, I can help you create processes that are clear, sustainable, and ready to implement.

I help healthcare organizations navigate complex licensing, compliance, and operational challenges with tailored, results-driven solutions. As the Principal Consultant of CHCS Group, I bring over a decade of experience in regulatory compliance, SOP and policy development, and healthcare operations. With 75+ successful projects completed for providers across the U.S. including many on Upwork, I’ve supported startups and established organizations through licensure, operational launch and accreditation readiness. I hold an MBA in Complex Health Systems, which informs my strategic approach to healthcare operations, compliance frameworks, and systems improvement. What I Offer: • Healthcare Facility Licensing • Custom Policy, Procedure and SOP Manuals • Joint Commission and CARF Accreditation Survey Readiness • Business Plans, Market Research & Public Need Reports • Interim and Fractional Leadership Solutions • Workflow Optimization Why Clients Choose Me: • Top Rated with a 100% Job Success Score • Healthcare compliance subject matter expert • 75+ successful projects nationwide • Custom deliverables aligned with regulatory standards • Proven results with Joint Commission and CARF readiness Let’s Work Together Whether you're launching a new facility or preparing for your next survey, I’ll help you simplify compliance and move forward with confidence. Let’s connect!

I help businesses turn unclear workflows into structured operating systems teams can actually run. Most companies don’t struggle because people don’t work hard — they struggle because work flows through informal decisions, inconsistent handoffs, and undocumented assumptions. I specialize in mapping how work actually gets done and turning it into clear, measurable operating processes. My work focuses on operational clarity, not just documentation. Clients use my process maps to improve delegation, reduce rework, speed onboarding, and identify where execution breaks down. What I do best • Map workflows using swimlane diagrams and operational flowcharts • Identify bottlenecks, rework loops, and unclear ownership • Document SOPs and operating procedures teams actually follow • Clarify handoffs between roles, teams, and departments • Define KPIs that measure whether processes are working Typical projects Clients hire me to: • Map how work actually flows across teams • Document core operational workflows (sales, delivery, onboarding, billing) • Turn tribal knowledge into structured operating processes • Identify breakdowns in handoffs and ownership • Create process visibility for leadership decision-making How I work I typically begin with a short discovery phase to understand how work actually flows today. From there, I map the current-state workflow, clarify ownership and handoffs, and create structured documentation your team can use immediately. When needed, I also define the metrics that show whether the process is working — so issues are identified early instead of after problems compound. My goal is simple: create operational clarity so work runs consistently without relying on heroics. Tools Microsoft Visio Lucidchart Miro Google Docs Notion BPMN frameworks If your workflows are unclear, inconsistent, or dependent on tribal knowledge, I can help you bring structure quickly.

Technical project management experience includes both software and hardware. Software examples are cloud-based SaaS, mobile, embedded, desktop, and client/server software for AI, LMS, EH&S, facility and food safety, auditing, IoT, and Industry 4.0 applications. AI specific experience includes hands on advanced data annotation and tagging, as well as managing junior team members performing these tasks and regular dedicated account Fortune 500 customer touch points with metrics reporting on the results. Hardware experience includes RFP’s, project execution, QA, documentation, logistics, packaging and labeling, BOM’s, part numbers, service and support strategy, and supplier and ODM management for POS, PC, peripherals, safety products, digital signage players, gateways, consumer electronics, kiosks, dataloggers, sensor solutions, and kitchen appliances. These products have included AC, DC, and battery power and include wireless technologies such as Wi-Fi, Bluetooth/BLE, Zigbee, and 3G/4G cellular. Account management capabilities include developing ground-up solutions for new and existing enterprise customers, post sales activities for project execution, on-boarding and deployments, and ongoing sustaining activities such as system status, KPI reporting metrics, product defects, change requests, billing, licensing, MSA's, SOW’s, and up-sells. Regulatory and safety management includes worldwide certifications such as electronics regulated by the FCC, CE, IC, NOM, RCM, UKCA, KC, CB reports, UL, ETL, and all other NRTL certifications, DoC's, consumer goods regulated by the CPSC, CPC's, GCC's, state label laws, FDA Class 1 devices, lasers, cosmetics, textiles, MOCRA, FTC, REACH, RoHS, EU GPSR, CE-RED, WEEE, GCF, PTCRB, AT&T Network Ready, OSHA, California Proposition 65, CPG, textiles, MDF and EPA TSCA Title VI compliance, battery usage and shipment regulations, environmental stewardship, Reese’s law/Public Law 117-171, de minus imports, conflict minerals and 3TG, 16 CFR 1263, worldwide Amazon seller requirements, and Amazon de-listing research and appeals related to regulatory matters.

My name is Ahmed Saad Malik, a Senior Business Analyst with over 12 years of experience delivering results across government, healthcare, and enterprise domains. I specialize in analyzing complex business needs, documenting detailed requirements, and supporting cross functional teams to implement scalable, process driven solutions. I bring strong expertise in both Agile and Waterfall project environments, with hands on experience in business process improvement, system integration, EDI transactions, and digital transformation projects. My work ensures that organizations meet strategic goals, regulatory requirements, and operational efficiency benchmarks. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐚𝐧𝐝 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: • Business Requirements (BRD, FRD, SRS, RTM) • Functional and Non Functional Specifications • Use Cases, Workflow Diagrams, and Gap Analysis • JAD Sessions, Stakeholder Interviews, and UAT Coordination • Policy and Compliance Alignment (HIPAA, CMS, State and Federal Guidelines) Industry and Project Experience • Government Systems and Public Programs (Medicaid, SNAP, TANF, CHIP) • Digital Transformation and System Modernization • EDI Integration (837, 835, 834, 820), FHIR APIs, and ETL Pipelines • Legacy System Decommissioning and Cloud System Adoption • Payer Systems, Case Management Platforms, and Internal Applications 𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬: • Project and Collaboration Tools: JIRA, Azure DevOps, SharePoint, Confluence • Documentation and Analysis: Microsoft Visio, Word, Excel, PowerPoint, Lucidchart • Technical Tools: SQL, XML, Postman, Microsoft TFS 𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: 𝐎𝐡𝐢𝐨 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐨𝐟 𝐌𝐞𝐝𝐢𝐜𝐚𝐢𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: • Led business analysis efforts for cross agency systems including MSY, CEMS, OTCT, and CLUMPS • Defined user stories, maintained backlogs, and coordinated with stakeholders in Azure DevOps • Authored user guides, onboarding materials, and testing documentation • Supported implementation of technical enhancements and compliance alignment 𝐊𝐞𝐭𝐭𝐞𝐫𝐢𝐧𝐠 𝐇𝐞𝐚𝐥𝐭𝐡 𝐍𝐞𝐭𝐰𝐨𝐫𝐤: • Managed requirements for API integration using FHIR standards • Conducted SQL based data analysis and gap assessments • Partnered with cross functional teams to execute regulatory compliance projects 𝐂𝐚𝐫𝐞𝐒𝐨𝐮𝐫𝐜𝐞: • Delivered multi state Guiding Care implementation for Medicaid care management • Managed Epics, Features, and Stories in JIRA in coordination with Agile delivery teams • Aligned system workflows with Home and Community Based Services and enterprise policies 𝐒𝐭𝐚𝐭𝐞 𝐨𝐟 𝐖𝐢𝐬𝐜𝐨𝐧𝐬𝐢𝐧: • Supported projects across Medicaid, SNAP, TANF, and ACA programs • Created traceability matrices, validated HIPAA EDI data, and managed backend testing • Contributed to operational performance improvements and process optimization 𝐎𝐩𝐭𝐢𝐦𝐚 𝐇𝐞𝐚𝐥𝐭𝐡 𝐚𝐧𝐝 𝐅𝐢𝐝𝐞𝐥𝐢𝐬 𝐂𝐚𝐫𝐞: • Executed EDI integration, clearinghouse migration, and provider system improvements • Facilitated JAD sessions, developed process flows, and supported issue resolution 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: • Certified Business Analysis Professional™ (CBAP), 2025 • Project Management Professional (PMP), 2023 • Professional Scrum Master I (PSM I), 2019 • Scrum Product Owner Certification, 2018 • Salesforce Admin Certification, 2021 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: • Master of Science in Computer Science – Montclair State University, New Jersey • Bachelor of Science in Computer Systems Engineering – Bahauddin Zakariya University, Pakistan If you are seeking a Senior Business Analyst who combines strategic insight with practical execution, I am ready to support your project. I offer a track record of delivering detailed documentation, facilitating stakeholder alignment, and supporting successful system implementation across a wide range of industries.

What I Do Best: • Operational Leadership: I oversee daily workflows in multidisciplinary teams, including clinical staff, home care providers, and lab operations. I implement efficient systems, coordinate cross-functional teams, and develop scalable processes that align with organizational goals. • Regulatory Compliance & Policy Development: I ensure strict adherence to federal, state, and corporate regulations. From CMS audits to internal investigations, I support compliance through accurate documentation, timely reporting, and development of policy and procedure manuals. • Data & Systems Management: Experienced in serving as a system administrator for EMRs, patient intake systems, and web-based platforms. I manage templates, troubleshoot issues, train staff, and maintain high data integrity standards for both clinical and financial reporting. • Training & Team Development: Whether onboarding new team members or leading performance reviews, I focus on mentorship, accountability, and building a positive, inclusive workplace culture. I create clear SOPs, conduct system training, and align teams with organizational mission and values. • Project & Workflow Optimization: Using LEAN principles, I lead process improvement initiatives, analyze workflows, and contribute to strategic projects that drive productivity, improve patient outcomes, and reduce inefficiencies.