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Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

PROFESSIONAL SUMMARY Positive and diligent apartment manager who promotes resident satisfaction by answering problems, initiating repairs, and implementing property improvements. Business manager with proven operational and leadership abilities. Offering five years of property management experience as well as a goal-oriented and results-driven attitude.

🔴 You had four new ideas before breakfast. I turn them into polished, executive-ready workflow before lunch. I make sure nothing falls through the cracks. I keep your projects on track and manage your core operations. I provide the steady, long-term support your business needs to run smoothly. ➡️ I handle the communication. I manage your inbox. ➡️ I think in and run systems that keep your daily operations reliable. ➡️ I keep you on track. I act as your sounding board: I know how business works. I'm a senior EA with 15 years supporting founders and C-suite leaders. That includes 5 years running a non-profit business office, and 5 years project manager full time in high-volume, high-accuracy presentation design under Secret Clearance standards for a Fortune 500 government contractor. 🌍 Discounted retainers offered for ongoing partnerships - my priority. What employers and clients say about me: ⭐⭐⭐⭐⭐ "Christine was my right hand for a year: proactive, dependable, and able to turn scattered requests into finished results without oversight." - Mac Lowry, President, Burns Lowry Life Insurance Solutions for High Wealth Estates ⭐⭐⭐⭐⭐ "It's been a joy to lead with Christine and the skills she used to organize us, setting up our business and financial practices and writing our SOPs as a 501c, and managing all of our finances for 5 years." - Dr. Kyle Bushre, Lead Pastor, Doxa Church ⭐⭐⭐⭐⭐ "Recruited and supervised 170 volunteers on a mural project we thought impossible. She did a marvelous job and finished under budget, ahead of schedule." - Larry Stewart, Director of Alumni Relations, Rochester University ⭐⭐⭐⭐⭐ "Christine took on a method nobody had tried in Michigan. Every setback just made her find another way through: she's an absolute powerhouse when it comes to project management." — BT Irwin, President, BT Irwin & Co. Consulting ⭐⭐⭐⭐⭐ "Immaculate attention to detail. Jumped in immediately and delivered flawlessly." — Upwork Executive Support Client 📞 Message to set up a call.

⏱️ I solve most problems in 1 hour or less 👍 Start with a free 15 min consultation 🧼 Meta Business Suite cleanup & troubleshooting 🔁 Facebook & Instagram account recovery 🚀 Meta Pixel and CAPI 👨🏻 About Me I have thousands of hours of in-platform troubleshooting and advertising experience. Through years of experience and research, I possess a master-level understanding of the Facebook ads algorithm, content compliance, and advertising policies. I am a Meta Badged Partner. I'm able to stay up-to-date on the latest changes because I spend 8 hours+ a day in the Meta Business Suite, Facebook, and Instagram helping clients troubleshoot and resolve issues. I understand how to navigate the algorithm and robots for ad approval, account restrictions, and advertising success. I have owned, operated, and successfully exited social media advertising agencies. Get consultation on proper agency/client account onboarding and management processes and SOPs. I leverage my certified knowledge and practical experience of hands-on keyboard work to consult with Clients on troubleshooting issues within Meta Business Suite, Facebook, and Instagram, including tools like Ads Manager, Events Manager, etc. I am an American Digital Nomad living in Portugal! 💻 All Services: 1️⃣ Meta Business Suite Cleanup: - Most projects take one hour per business. - Work is done via Zoom Screenshare, so you don't have to share passwords, and you learn how it works, so you can maintain what we built - Result is a Meta Business Portfolio that contains all necessary assets, like a Facebook page, ad account, Instagram account, Meta Pixel, product catalog, etc. - All assets will be properly connected so you can cross-post on Facebook and Instagram, run ads - Meta Pixel will be added to your website so you can measure the performance of ads that direct traffic to your website - Facebook and Instagram Shop setup for Shopify, Wordpress, or Squarespace so you can tag products in posts and run catalog ads in Ads Manager. 2️⃣ Meta Account Recovery: - Upwork Escrow Contract: payments are only made after the recovery is successful. - After the recovery, implement verifications and security features to prevent future issues. - We can start with a free 15-minute meeting to confirm the issue and discuss the process. - For permanent issues, such as disabled accounts or advertising restrictions, prices can range from $3,000 to $8,000+. - Getting a quote is free, and there is no pressure to proceed if the price is out of your budget. - I can recover lost or limited-access Facebook Pages and Meta Business Portfolios by writing a letter to Meta: $2,000 per asset - For issues related to 2FA lockouts or hacked personal accounts, I will teach you how to contact Meta support and what to say to resolve the issue yourself. -I am currently not able to recover: - Ad Restricted Business Portfolios - Ad Restricted Facebook Pages (after 180 days) 3️⃣ Meta Verified + free verifications: - Apply for Web Domain and Business Portfolio verifications (free backend green tick) to receive advertising benefits like an increased billing threshold, higher ad account creation limit, and more. - Free verifications make you eligible for Meta Verified (front-end blue tick mark) for your Business Facebook page and Instagram account, which provides benefits like impersonation protection, better SEO, and access to Meta support. 4️⃣ Advanced Security and Backup for Facebook, Instagram, and Business Accounts: - Implement advanced security features to protect personal and business accounts from hacking. These features include 2FA via app (recommended), SMS, or physical device. Implement backup login methods to prevent account lockouts and ensure uninterrupted access. Backup methods include recovery codes for 2FA accounts and adding backup full control users to the Business Portfolio. 5️⃣ E-commerce Advertising Consulting: - Most projects take one to three hours. We will start with a live audit of your ad account and tracking. We will review the campaign, ad set, and ad level settings in Ads Manager. We will spend most of our time reviewing audience targeting, creative, and business goals/strategy. This service is designed for new brands looking to learn the basics and maximize their budget or mature brands that want to improve performance and scale. 6️⃣ Agency Onboarding Flow Audit and Optimization: - I will audit your client onboarding/offboarding flow in Meta. We will begin by auditing your agency's Meta Business Portfolio to ensure it is properly set up and secure, providing a suitable environment for onboarding your clients. We will discuss the needs and requirements of your onboarding flow. I will train your team to implement a solution and document processes via 1-3 hours of Zoom calls.

I don’t just help businesses “improve operations”—I help fix what’s actually slowing them down. With 15+ years of hands-on experience, I step into businesses to identify gaps, inefficiencies, and breakdowns across systems, processes, and teams—then build the structure needed for things to run smoothly and scale effectively. I’m known as The Business Operations Doctor because my approach is both diagnostic and practical. I look at how your business is functioning today, where it’s breaking down, and what needs to be built or rebuilt to support growth. I’ve worked across multiple industries and business models, supporting companies through growth phases, restructuring, system rebuilds, and operational clean-up. What I can help you with: ✔ SOP Development (clear, structured, and actually usable) ✔ Process Mapping & Workflow Design ✔ Operations Audits & Assessments ✔ KPI & Performance Tracking Frameworks ✔ System Implementation (ClickUp, GHL, CRMs, internal tools) ✔ Team Alignment & Operational Structure ✔ Process Improvement & Efficiency Optimization ✔ Program & Project Management ✔ Technology Improvement & Design How I work: I don’t deliver generic templates. I build systems based on how your business actually operates—your team, your workflows, your goals. Everything is designed to be used, maintained, and scaled. If your operations feel: Disorganized Reactive Hard to manage Or dependent on too many manual workarounds Then we’ll fix that—properly. Let’s build an operational foundation that supports your business now and where you're going next.

I’m back. After more than two years spent road-testing high-level operational theories and gathering wisdom in the wild, I’ve returned to Upwork. My mission? To help visionary founders and executives stop playing Whac-A-Mole with their to-do lists and finally get back to doing what they love most. Hi there. 👋🏾 I’m Sadé (shah-DAY). I’m so glad you’re here. I believe in three things: PJs and a good book all day Saturday, the healing power of Häagen-Dazs® ice cream, and the absolute magic of seamless, strategic, and holistic support for growing, high-impact businesses. For twenty years, I’ve worked with dozens of entrepreneurs, small business owners, and C-suite executives to turn the chaotic “behind-the-scenes” of their businesses into efficient, scalable engines of growth. As an INTJ and a natural strategist, I don’t just check boxes. I design the boxes so that your business grows quietly, effortlessly, and sustainably. ➡️ How I Partner with You When we work together, I take care of the “how,” so you can stay fully immersed in your “why.” I do this by aligning every system with your long-term mission and vision, overseeing them, and integrating solutions at the ground level in the following key areas: ✔️ Fractional Leadership. I lead your operations with discipline and focus while guiding, coaching, mentoring, and training your team members. By streamlining delegation, equipping and empowering your people to excel in their zone of genius, and fostering a culture of ownership and accountability, I cultivate high-performing teams and ensure your operations are supported by motivated and self-sufficient rockstars who can execute your vision flawlessly. A happy team = happy clients! ✔️ Operational Architecture. I turn your big-picture ideas into clear, actionable blueprints, designing your tech stack and configuring integrations and automations to eliminate friction, streamline decision-making and data flow, and automate manual tasks that slow down your team. I map existing processes, optimize workflows to align with organizational priorities, and build dynamic standard operating procedures (SOPs) and training guides to create a “business-in-a-box” that runs smoothly, predictably, and autonomously behind the scenes without your (or my) constant involvement. ✔️ Project Management. Whether it’s a new product launch or a service pivot, I keep your company initiatives moving forward without you needing to micromanage or constantly check in for status updates. By setting up centralized, scalable project management tools, building clear project plans, and creating executive dashboards, I provide complete project transparency and high-level visibility, so you always know what’s happening without being buried in the details. I regularly track critical milestones and ensure deliverables are executed seamlessly, on time, and within budget—all with your goals and priorities in mind. ➡️ Why Work with Me While experience, skills, and aptitude are important, those are only half of the battle. Exceptional operations require exceptional character. I lead with unshakeable integrity, deep emotional intelligence, and personal accountability. As a lifelong learner and lover of excellence, I bring an agile, solution-oriented growth mindset, remaining calm under pressure and always mindful of my influence and impact in every interaction. Beyond the systems and strategy, I show up daily with a warm, cheerful disposition and a brilliantly positive attitude, creating a grounded, supportive environment where your business, and your people, can truly thrive. ---------- You’re exactly one decision away from stepping out of the operational weeds and finally being able to breathe again. If you’re ready to stop fire-fighting and return to doing what you love, let’s connect. Send me a message or invite me to apply for your job, and let’s explore how we can shape the future of your business together. 🚀