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Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

My journey into this field started from curiosity. I began noticing how some brands and creators were able to turn simple content into attention, engagement, and real business growth, while others with great products struggled to get visibility online. This made me curious about social media, content creation, and video editing, and I started exploring how platforms like Instagram, Facebook, TikTok, and LinkedIn actually work. At first, I focused on learning and experimenting with Instagram Reels, short-form video editing, Canva design, captions, hashtags, and posting strategies. I was fascinated by how the right content could instantly capture attention and influence audience behavior. Over time, I realized a major problem, most businesses were not failing because of what they offered, but because they lacked consistent social media management, structured content strategy, and proper audience engagement. That realization pushed me to develop strong skills in Social Media Management, Content Creation, Video Editing, and Virtual Assistant support, with a focus on helping businesses stay consistent, visible, and professionally organized online. 💼 What I Help Businesses With I help businesses simplify their workflow and online presence through: 🔹 Social Media Management 🔹 Content Creation & Content Strategy 🔹 Video Editing & Instagram Reels Production 🔹 Virtual Assistant & Administrative Support This allows entrepreneurs and business owners to focus on growth while I handle their content, branding, and day-to-day digital operations. As a Social Media Manager, Content Creator, Video Editor, and Virtual Assistant, I specialize in solving common business challenges such as: • 📉 Inconsistent posting and low social media engagement • ⏳ Lack of time for content creation and video editing • 📱 Difficulty managing Instagram, Facebook, TikTok, and LinkedIn accounts • 🧩 Disorganized content planning, scheduling, and branding systems • 📩 Overwhelming inboxes, DMs, and daily administrative tasks • 📊 Low organic growth and weak online visibility My mission is to take these challenges off your plate and turn them into a structured, creative, and results-driven system that helps your brand grow consistently across all platforms. 💼 My Services Include: 🔹 Social Media Management (Instagram, Facebook, TikTok, LinkedIn) 🔹 Social Media Marketing & Brand Growth Strategy 🔹 Content Creation & Content Planning Strategy 🔹 Instagram Reels & Short-Form Video Editing (CapCut, trending formats) 🔹 Canva Graphic Design (posts, carousels, stories, branding kits) 🔹 Caption Writing, Copywriting & Hashtag Research (Instagram SEO) 🔹 Content Scheduling & Content Calendar Management 🔹 Community Management & Audience Engagement 🔹 Inbox & DM Management (customer communication handling) 🔹 Virtual Assistant & Administrative Support 🔹 Executive Assistance & Business Operations Support 🔹 Lead Generation & LinkedIn Outreach 🔹 Online Research & Data Organization 🔹 Shopify Store Management & Ecommerce Support 🔹 Social Media Analytics & Performance Reporting I focus on creating highly engaging, branded, and conversion-focused content that improves visibility, increases engagement, and builds long-term audience trust. Whether it’s designing eye-catching Canva graphics, editing viral-style Instagram Reels, managing full social media accounts, or handling business operations in the background, I bring creativity, structure, and consistency to every project. 🧰 Tools & Platforms I Use: Canva • CapCut • Meta Business Suite • Metricool • Google Workspace • Notion • ClickUp • Shopify • LinkedIn • Instagram • Facebook • TikTok ⭐ Why Clients Work with Me: ✔ Strong understanding of social media growth & engagement strategy ✔ Consistent, reliable, and detail-oriented workflow ✔ Creative approach to content creation & video editing ✔ Strong communication and professional time management ✔ Ability to combine marketing, design, and virtual assistance ✔ Focused on helping brands grow their online presence and visibility If you are looking for a reliable Social Media Manager, Content Creator, Video Editor, and Virtual Assistant who can help grow your brand, manage your content, and support your business operations professionally, I’m here to help. Let’s work together to build a strong, consistent, and impactful online presence for your business. social media manager, social media marketing, social media management, content creator, video editor, instagram manager, facebook manager, tiktok manager, linkedin manager, virtual assistant, administrative support, executive assistant, content creation, instagram reels, short form video editing, capcut editor, canva designer, social media branding, content strategist, social media growth, organic growth, engagement strategy, community management, inbox management, dm management, caption writing, hashtag research, instagram seo, content scheduling, content calendar, social media analytics

As an Online Business Manager specializing in operations management, workflow optimization, administrative support, and AI enhanced productivity, I help business owners streamline systems, reduce overwhelm, and improve the daily function of their companies. With more than ten years of experience in operations administration, team coordination, project support, and executive assistance, I bring the structure, clarity, and consistency that growing businesses need. I combine strong OBM leadership with advanced AI prompting to deliver faster, more accurate, and more efficient workflows that support long term growth and day to day stability. I built a strong reputation in the corporate world for delivering high quality work and excellent communication, and I bring that same standard to every client I support. My background includes a master’s degree in management, deep experience with operational systems, and a genuine can do attitude. I believe in creating a calm, organized, and well supported environment for business owners who want to focus on revenue, impact, and leadership. Your satisfaction is always my priority, and I am committed to building long term relationships where you feel supported and confident in your operations. A major advantage I offer is my expertise as a Master AI Prompter. I use advanced prompting strategies to streamline repetitive tasks, strengthen communication, improve documentation, and increase productivity across administrative, marketing, and operational workflows. This allows me to produce clean, consistent work at a faster pace and help you reclaim hours each week. My clients benefit from smoother systems, clearer processes, and support that keeps their business moving forward without delays or frustration. My expertise includes: • Operations management and organizational structure • Administrative support and executive assistance • Calendar and email management • Online research and data organization • HR and payroll administration • General bookkeeping • CRM management including Salesforce and Connectwise • Social media content planning and content organization • Travel coordination and event planning • Airbnb booking and customer management • SOP creation and process documentation • AI powered workflow optimization and prompt development • AI assisted system improvements for marketing, communication, and administration I support business owners, founders, entrepreneurs, and service providers who need reliable, high level operational support combined with modern efficiency tools. If you want someone who understands systems, people, communication, and the power of AI enhanced workflows, you will feel supported and understood here. If you are ready to simplify your operations, strengthen your systems, and finally have consistent support that helps your business run smoothly, I would love to connect. Send me a message and let’s talk about your goals and how I can support you with clarity, efficiency, and partnership.

I don’t just help businesses “improve operations”—I help fix what’s actually slowing them down. With 15+ years of hands-on experience, I step into businesses to identify gaps, inefficiencies, and breakdowns across systems, processes, and teams—then build the structure needed for things to run smoothly and scale effectively. I’m known as The Business Operations Doctor because my approach is both diagnostic and practical. I look at how your business is functioning today, where it’s breaking down, and what needs to be built or rebuilt to support growth. I’ve worked across multiple industries and business models, supporting companies through growth phases, restructuring, system rebuilds, and operational clean-up. What I can help you with: ✔ SOP Development (clear, structured, and actually usable) ✔ Process Mapping & Workflow Design ✔ Operations Audits & Assessments ✔ KPI & Performance Tracking Frameworks ✔ System Implementation (ClickUp, GHL, CRMs, internal tools) ✔ Team Alignment & Operational Structure ✔ Process Improvement & Efficiency Optimization ✔ Program & Project Management ✔ Technology Improvement & Design How I work: I don’t deliver generic templates. I build systems based on how your business actually operates—your team, your workflows, your goals. Everything is designed to be used, maintained, and scaled. If your operations feel: Disorganized Reactive Hard to manage Or dependent on too many manual workarounds Then we’ll fix that—properly. Let’s build an operational foundation that supports your business now and where you're going next.

⏱️ I solve most problems in 1 hour or less 👍 Start with a free 15 min consultation 🧼 Meta Business Suite cleanup & troubleshooting 🔁 Facebook & Instagram account recovery 🚀 Meta Pixel and CAPI 👨🏻 About Me I have thousands of hours of in-platform troubleshooting and advertising experience. Through years of experience and research, I possess a master-level understanding of the Facebook ads algorithm, content compliance, and advertising policies. I am a Meta Badged Partner. I'm able to stay up-to-date on the latest changes because I spend 8 hours+ a day in the Meta Business Suite, Facebook, and Instagram helping clients troubleshoot and resolve issues. I understand how to navigate the algorithm and robots for ad approval, account restrictions, and advertising success. I have owned, operated, and successfully exited social media advertising agencies. Get consultation on proper agency/client account onboarding and management processes and SOPs. I leverage my certified knowledge and practical experience of hands-on keyboard work to consult with Clients on troubleshooting issues within Meta Business Suite, Facebook, and Instagram, including tools like Ads Manager, Events Manager, etc. I am an American Digital Nomad living in Portugal! 💻 All Services: 1️⃣ Meta Business Suite Cleanup: - Most projects take one hour per business. - Work is done via Zoom Screenshare, so you don't have to share passwords, and you learn how it works, so you can maintain what we built - Result is a Meta Business Portfolio that contains all necessary assets, like a Facebook page, ad account, Instagram account, Meta Pixel, product catalog, etc. - All assets will be properly connected so you can cross-post on Facebook and Instagram, run ads - Meta Pixel will be added to your website so you can measure the performance of ads that direct traffic to your website - Facebook and Instagram Shop setup for Shopify, Wordpress, or Squarespace so you can tag products in posts and run catalog ads in Ads Manager. 2️⃣ Meta Account Recovery: - Upwork Escrow Contract: payments are only made after the recovery is successful. - After the recovery, implement verifications and security features to prevent future issues. - We can start with a free 15-minute meeting to confirm the issue and discuss the process. - For permanent issues, such as disabled accounts or advertising restrictions, prices can range from $3,000 to $8,000+. - Getting a quote is free, and there is no pressure to proceed if the price is out of your budget. - I can recover lost or limited-access Facebook Pages and Meta Business Portfolios by writing a letter to Meta: $2,000 per asset - For issues related to 2FA lockouts or hacked personal accounts, I will teach you how to contact Meta support and what to say to resolve the issue yourself. -I am currently not able to recover: - Ad Restricted Business Portfolios - Ad Restricted Facebook Pages (after 180 days) 3️⃣ Meta Verified + free verifications: - Apply for Web Domain and Business Portfolio verifications (free backend green tick) to receive advertising benefits like an increased billing threshold, higher ad account creation limit, and more. - Free verifications make you eligible for Meta Verified (front-end blue tick mark) for your Business Facebook page and Instagram account, which provides benefits like impersonation protection, better SEO, and access to Meta support. 4️⃣ Advanced Security and Backup for Facebook, Instagram, and Business Accounts: - Implement advanced security features to protect personal and business accounts from hacking. These features include 2FA via app (recommended), SMS, or physical device. Implement backup login methods to prevent account lockouts and ensure uninterrupted access. Backup methods include recovery codes for 2FA accounts and adding backup full control users to the Business Portfolio. 5️⃣ E-commerce Advertising Consulting: - Most projects take one to three hours. We will start with a live audit of your ad account and tracking. We will review the campaign, ad set, and ad level settings in Ads Manager. We will spend most of our time reviewing audience targeting, creative, and business goals/strategy. This service is designed for new brands looking to learn the basics and maximize their budget or mature brands that want to improve performance and scale. 6️⃣ Agency Onboarding Flow Audit and Optimization: - I will audit your client onboarding/offboarding flow in Meta. We will begin by auditing your agency's Meta Business Portfolio to ensure it is properly set up and secure, providing a suitable environment for onboarding your clients. We will discuss the needs and requirements of your onboarding flow. I will train your team to implement a solution and document processes via 1-3 hours of Zoom calls.

An experienced Executive Assistant, Business Manager and Web Development professional with over 10 Years experience in related fields and management.