I'm a professional hand holder! I specialize in the intersection of technical precision and human connection.
Whether I am coordinating federal health logistics or leading technical scrums, my goal is to remove friction. I have managed multi-million dollar contracts with a zero-error rate and maintained high retention across enterprise accounts by building deep operational trust.
I am not just a task manager; I am a strategic partner who identifies bottlenecks before they impact the client experience.
What I bring to your project:
Relationship Management: Primary point of contact for executive clients and stakeholders on projects worth over $1M.
System Expert: Advanced implementation of Monday com and Jira to automate onboarding and cut ramp-up time by 40%.
Communication: Expert lead for client-facing meetings via Zoom, Google Meet, and Teams.
Tool Stack: Proficient in Monday com, Basecamp, Slack, Confluence, Slab, Outline, and Microsoft Suite.
I translate complex project needs into clear, actionable systems so your team can scale without the mayhem. I am ready to ensure your software solutions and client relationships become your strongest assets.
Account Management, Project Management, Stakeholder Engagement, System Implementation, Workflow Automation, Executive Communication, Client Success, Change Management, Cross-Functional Leadership, Full Project Lifecycle, Mondaycom, Jira, Confluence, Basecamp, Slack, Microsoft Teams, Zoom, Google Meet, Operational Excellence, Risk Mitigation, Resource Allocation, Data Integrity, Technical Project Management, SaaS Implementation, Enterprise Account Management, Client Facing Project Manager, Client Facing, Project Manager, Cybersecurity Project Manager
Project Delivery
Project Management
Stakeholder Management
Project Workflows
Team Management
Account Management
Implementation
Communications
Cross Functional Team Leadership
CRM Software
Client Management
Strategic Planning
Waterfall
Change Management
Scrum
Meeting Scheduling
Task Coordination
Customer Support
Resource Allocation
Customer Onboarding
Allen G.
Huntsville, Alabama
$49/hr
4.7
77 jobs
Delivering transformative results in organizations of all endeavors and sizes and maturities for decades in government and private industry - from Scaled Agile to pure XP. Years of experience in healthcare and healthcare regulatory compliance initiation and execution. Successful entrepreneur in electronic software distribution.
Just finished transforming a client's DrChono (with API) practice into a full-fledged "patient relationship management (PRM)" system on AWS. Managed accompanying creation of and monitoring of HIPAA processes and practice implementation along with HITECH audit.
Medical practice personnel lament the current government emphasis on patients as "customers." This logical and beneficial connotation has a downside in the tug-of-war regarding what advertising leads patients to be confident they need. Sometimes, they're right. Except when they aren't. What's a practitioner to do?
Back on Upwork after several years of other journeyman work as a builder and troubleshooter of organizational and software development efforts. Just finished an extended engagement on Upwork developing a medical office management system in AWS using a team of specialists in 15 countries. Utilizes basic and advanced AI/ML tools in a progressive trajectory. Heavy API integration involved with requisite assurance of provenance, integrity and consistency of loaded data. Built the development team and development and medical security processes. Excellent team productivity and camaraderie, resultant product at expected expenditure and with available references.
Architected the system, assembled and managed the worldwide Upwork team and managed ETL processes.
Visionary for both greenfield (new) and brownfield development efforts. Serial entrepreneur.
Extensive Scrum and Kanban experience in Jira and Jira Align as coach and manager.
PMP, PgMP and Past PSM1 and Scaled Agile Framework Program Consultant 5.1. Book-published author and multi-channel business builder, process modeler, business architect and training developer with delivery privately and at undergraduate and graduate levels internationally. Strong software development and IT background from the embedded to data warehouse levels, including building highly successful and pioneering software development organizations from the ground up. Built software development organizations from the ground up. Founding program manager for a leading-edge medical care software company including IT staffing, software and database architecture, automation and business contracts and agreements. Designed and implemented requisite HIPAA systems, processes, procedures and record keeping.
Extensive experience in development and training for business operations manuals, agile and Scaled Agile implementation and software engineering both personally and on behalf of state universities and their continuing education programs.
Experience in coaching and as a Release Train Engineer (RTE) from the team to the C Suite level in military, finance, health care and state and federal government organizations and in organizations from tiny to enterprise. Built and implemented risk management tools and processes as appropriate. Implemented systems covering the shortcomings of early program management tools for enterprise customers.
Able to travel freely when necessary. Able to draw on a network of service and software specialists as needed.
Prior certified via Elance/Upwork as having expert proficiency in English language expression.
Let's talk!
Program Management
Project Management
Project Management Professional
Business Process Modeling
Business Modeling
SQL Programming
Business Writing
Database Programming
Microsoft Visio
Academic Writing
Agile Software Development
HIPAA
Scaled Agile Framework
Entrepreneurship
Microsoft Excel
Irion K N.
Bessemer, Alabama
$35/hr
5.0
4 jobs
I am a virtual assistant. I have a plethora of experience in various industries. I've worked with brands, businesses and professionals such as lawyers to facilitate everyday task and projects.
Marketing
Research & Development
Management Skills
Training & Development
Sales
Inventory Management
IT Support
Calendar Management
Editing & Proofreading
Recruiting Process Consulting
Wellness
Virtual Assistance
Chad W.
Huntsville, Alabama
$50/hr
5.0
13 jobs
I am an engineer and program manager by profession but enjoy bringing data, objects, and logos to life in my spare time. I am a working professional in my day job and conduct my freelance business in the same manner.
Received Certificate of Fashion Design with my wife from Otis College of Art and Design and have an excellent eye for color and detail. Excel and MS Office is my life in my day job, and I study data analysis and programming in my free time. Currently brushing up on my Python skills.
I pride myself on client satisfaction, quality, and timeliness.
Adobe Illustrator
Adobe Photoshop
Microsoft PowerPoint
Logo Design
Photo Retouching
Tableau
Python
Microsoft Office
Microsoft Power BI
Microsoft Word
Microsoft Excel
Jami M.
Birmingham, Alabama
$100/hr
5.0
8 jobs
Highly skilled strategy technology professional with over a decade of experience leading complex strategic analysis and financial modeling using some of the most in-demand software tools in business. Expert-level developer skills in Salesforce, Tableau and data science techniques. I love solving complex problems and telling stories with data
Key Skills Include:
• Agile and Waterfall Project Management
• Lean/Lean Startup Facilitation
• Six Sigma Black Belt
• Software Development Life Cycle (ITIL v3)
• Marketing Technology
• Data Science
• Strategic Planning
• Financial Modeling
• Executive Facilitation, Agile Sprints, and User Story Development
Key Software Proficiencies:
• Microsoft Office Suite, Including Project,Visio, Sharepoint, Excel
• Jira
• Smartsheet
• Tableau
• Qlik
• Apache
• Salesforce
• Hubspot
• Amazon Web Services
• Minitab
• SPSS
Key Programming/Software Languages
• HTML
• JavaScript/jQuery/JSON
• SQL
• DAX
APEX
• R
• Python
• CSS 3
Customer Relationship Management
Amazon ECS
Agile Software Development
MySQL
Tableau
AWS Server Migration
Salesforce CRM
Data Science
HubSpot
Mathematical Modeling
Sergiu M.
Auburn, Alabama
$75/hr
5.0
3 jobs
Hello there, Achiever!
Can I ask you something?
Have you ever felt the frustration of watching your projects spiral out of control or dealing with clients who seem to always be dissatisfied with your team's performance?
Have you experienced the constant pressure of having to revise your plans and schedules repeatedly, only to end up with no clear insight into your team's availability or when the work will be finished?
Have you sensed how these challenges, along with stakeholder-related roadblocks and scheduling issues, stand in the way of your project's success?
Let's face it:
It's often when our projects hit rock bottom that we realize the true value of effective project management, scheduling, and resource management. It's in those moments of frustration that we scramble to find the right people, and solutions, and desperately try to mend client relationships.
But what if there was a better way?
I believe that starting our projects off on the right foot is key. By bringing in experienced project management leaders early on, establishing clear and realistic project schedules, defining scope, and implementing a solid process to manage inevitable changes, we can set ourselves up for success from the beginning.
Do you agree?
With over 13 years of experience, I've dedicated myself to helping clients and organizations overcome these challenges. Whether it's implementing best practices using tools like Microsoft Project, Smartsheet, Trello, and Jira, or rescuing projects and relationships on the brink of collapse, I've been there every step of the way.
✅ In several projects involving system customization and software development within GIS Consulting for utilities, I successfully salvaged projects and repaired relationships that were on the brink of failure.
✅ By implementing effective stakeholder management, project scheduling, and change management strategies in a healthcare custom software implementation program, I was able to generate additional returns on investment, ultimately tripling the original budget.
✅ Furthermore, I successfully navigated major healthcare projects through the challenges posed by the uncertainties of COVID-19, ensuring a smooth transition and successful go-live.
As an Achiever myself, I'm committed to helping you achieve your goals.
So, what can I do for you?
Let's turn your project challenges into success stories.
In addition, I bring the following:
❗️ Certified project manager with over 13 years of experience, holding credentials such as PMP, CSM, CSPO, and PRINCE2
🎓 Expertise in various project management methodologies including Waterfall, Agile (Scrum and Kanban), and Hybrid approaches
🦉 Strong technical and business acumen, specializing in business analysis, requirements gathering, stakeholder management, and customer success
💻 Proficient in leading custom software development, systems implementation, SaaS, and IT infrastructure projects
🛠️ Skilled user of project management tools including Jira, Confluence, SharePoint, Microsoft Project, and others
🎭 Experienced in vendor management, procurements, and handling requests for information, proposals, and quotations (RFI, RFP, RFQs)
🎯 Proven track record in strategic negotiation, facilitating favorable outcomes in customer-facing pre-sales roles and contract creation
👨 Successful driver of organizational change management initiatives, ensuring smooth transitions and achieving project objectives
😀 Expertise in managing cross-cultural project teams across multiple continents, promoting effective communication and collaboration, and mitigating risks
🏆 Industry experience spans Insurance (Property and Casualty), IT/Technology (Hardware and Software), Healthcare IT (including FHIR standards and custom software implementations), Higher Education, GIS (Geographic Information Systems), and FinTech
💡 Proficiency in creating project plans, Gantt charts, backlogs, and implementing project management and PMO processes
🤝 Specialization in designing and implementing reports, project management plans, budgets, communication plans, and change management plans
🕵️ Ability to conduct stakeholder analysis and relationship management, ensuring project success
⚡ Emphasis on continuous process improvement and attention to detail in managing technology-driven projects and people-focused initiatives
Expert Project Manager | PMP | CSM | CSPO | Prince 2 | 13 Years of Experience | Microsoft Project | Smartsheet | Jira | Trello | Microsoft Visio | Lucidcharts | MIRO | TFS | Azure DevOPS | Business Analysis | Requirements Management | Technlogy Projects | Business Process Improvement | Customer Management | Agile | Waterfall | Hybrid | SCRUM | Kanban | Vendor Management | Scorecards | RFI | RFP | RFQ | PMO | BPMN | Microsoft Teams | Slack | SharePoint | Mictosoft Project Online | Microsoft PPM
Program Management
Project Management
Management Consulting
Business Analysis
Microsoft Project
Digital Project Management
Jira
Microsoft Office
Microsoft SharePoint
Smartsheet
Lucidchart
Atlassian Confluence
Trello
Microsoft Visio
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Summa Linguae
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