Hire the Best Organizational Development Consultants in Florida

I have over 28 years of experience in building, scaling, and leading HR departments from ground up across the US and globally. I have a track record of successfully establishing comprehensive human resources frameworks in diverse business contexts such as Startups, Healthcare, Manufacturing, Hospitality and more. Proficient in developing tailored policies, implementing strategic talent management solutions, and ensuring regulatory compliance. I have demonstrated adaptability in crafting HR solutions that align with the specific dynamics of varied business settings. My core competencies include strategic and tactical leadership, HRMS/HRIS implementation, policy and procedure development, compensation and benefits administration, talent acquisition and retention, performance management, employee relations, training and development, and diversity, equity, and inclusion. I hold a master's degree in human resources management, a bachelor's degree in business administration, and multiple HR certifications, including SHRM-SCP, SPHRi, CCP, and CDEI. I am passionate about creating a positive and inclusive culture that empowers employees. • Compliance and accreditations • Developing and managing onboarding/offboarding processes • Benefits and workers comp administration • Handbook and documentation creation • Conducting employee surveys • Coaching and strategic HR guidance • Developing a strategic HR infrastructure • Developing and managing performance improvement plans and disciplinary actions • Organizational and HR system implementation • Creating and implementing policies and processes

I have 30 years of experience in Human Resources and previously worked as a VP and Director of HR, Training, and Payroll. I have an M.S. in HR Management and a Ph.D. in Industrial-Organizational Psychology. As a consultant, I provide startups and scaling organizations with the executive-level HR leadership they need through fractional, interim, and part-time Head of HR roles. I can also review, evaluate, partner, and/or mentor existing HR departments to streamline job descriptions and processes, and to ensure full legal compliance with federal and multi-state employment laws. I am also a published author, speaker, and adjunct professor. Some of the projects I handle include: 𝗛𝗥 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • HR audits and gap assessments including federal/state laws and SOC2 compliance • Employee handbooks, HR policies, and documentation • Multi-state compliance and employment law support • HR setup for growing or restructuring organizations (payroll, benefits, offer letters, etc.) • Practical use of AI-supported tools to streamline HR documentation, workflows, communication, and operational efficiency 𝗝𝗼𝗯 𝗗𝗲𝘀𝗶𝗴𝗻, 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 & 𝗥𝗼𝗹𝗲 𝗖𝗹𝗮𝗿𝗶𝘁𝘆 • Job descriptions and role design • Performance management systems and goal setting • Employee evaluation frameworks and feedback tools • Organizational structure and reporting clarity 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 & 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 • Compensation benchmarking and salary structure support • Bonus and incentive design • Employee experience/culture surveys, analysis, and action planning • Retention strategies to improve engagement and reduce turnover • Career pathing and succession planning 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗛𝗶𝗿𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Employee relations guidance, disciplinary procedures, and complaint/grievance investigations • Recruiting process design and interview tools • Onboarding and training programs • Management coaching for HR-related issues 𝗛𝗶𝗴𝗵-𝗡𝗲𝘁-𝗪𝗼𝗿𝘁𝗵 𝗛𝗼𝘂𝘀𝗲𝗵𝗼𝗹𝗱 𝗛𝗥 • Household employee job descriptions and hiring • Compensation planning and employment documentation • NDAs and confidentiality agreements • Performance management and annual reviews Clients hire me when they need experienced HR support that is practical, proactive, and immediately useful. I help organizations solve problems quickly, improve structure, and create HR systems that actually work in real life. Outside of work, I’ve served as a Wish Granter for Make-A-Wish for over 20 years and previously sat on the Board of Directors for a local Humane Society. 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗦𝗲𝗿𝘃𝗲𝗱 • Education • Healthcare / Therapy / Medical Research • SaaS / Technology / AI Companies • E-commerce • Supply Chain • Energy & Utilities • Real Estate / Construction / Property Management • Financial Services • Parks & Recreation • Music Venues, Event Spaces, and Restaurants • Automotive • Fashion / Jewelry • Professional Services • Medical Devices • Startups & High-Growth Companies • Nonprofits

Growth exposes everything. I help you fix it. I'm a fractional operations partner with 15+ years of experience building the systems, processes, and people infrastructure that let organizations scale without losing consistency or control. I've served as a senior leader inside a $150M ARR franchise network, built entire departments from scratch, recruited and onboarded over 500 professionals personally, and delivered B2C and B2B sales programs that exceeding first year targets by over $2M. I've made the expensive mistakes already. You get to skip straight to what works. Where I plug in and add immediate value: - Operational Infrastructure & SOPs — Coming from the franchise world where "multi-location readiness" was everything, I know how to design and document the workflows, playbooks, and standard operating procedures that create consistency across teams and locations. If your team still operates from tribal knowledge, we'll capture what works, document it, and make it digestible and repeatable. - Onboarding & Ramp Programs — I build onboarding programs tied to performance outcomes, not just task completion. New hires and new business units get up to speed faster, with less hand-holding required from your senior team. This can look like capturing your corporate DNA in a Masterclass, breaking bad habits in group workshops, or even helping lead a content-heavy LMS implementation. - Leadership Development & Team Infrastructure — I help you build the management layer your org needs to scale. That means installing the right hiring frameworks, performance management rhythms, and meeting operating systems so your leaders run tight, accountable teams — without you in every room. - Fractional COO / Chief of Staff Support — I can step into an embedded capacity to own cross-functional initiatives, build out operational cadences, run performance dashboards and OKR reporting, and execute on the priorities leadership doesn't have bandwidth to drive themselves. I know which revenue levers to pull, but what I'm really building is something you're proud to walk into every day — a business that runs on clarity, not chaos, and a team who actually loves being a part of it. If that's what you're after, let's talk!

EXPERT-VETTED BADGE (Top 1% of HR Experts on Upwork) I take a limited number of engagements at a time to ensure senior-level attention on every client. Former Microsoft HR executive with 20+ years of experience supporting small and mid-sized businesses as a fractional HR partner. I step in when judgment, clarity, and compliance matter—without the cost of a full-time hire. Common support areas: • Fractional / interim HR leadership • Investigations (misconduct, harassment, retaliation) • Terminations, layoffs, executive exits (U.S. compliant) • Compensation strategy • Executive people strategy I work directly with founders, CEOs, executive and legal counsel. Clients value my ability to assess risk quickly, communicate clearly in high-stakes situations, and move matters forward with confidence. Experience Snapshot • 20+ years in HR leadership • Former HR Director at Microsoft • Deep experience in: • High-risk terminations & investigations • Scaling organizations (50–500+ employees) • Executive coaching and board-level people decisions • Compliance across multiple U.S. states and countries

QUALIFICATIONS Over ten years as a management consultant for for profits and non profits, eight years as a non-profit Founder, thirteen years as an Executive Director and over seven years as an association Board Member. Strong leadership/management development, project management, communication and organization skills with a philosophy of servant leadership and dedicated to supporting company fiscal growth and operational effectiveness and efficiency with standards of excellence. Founded two small businesses and a non profit, so understand the challenges of small business and small not profit startup.

CHIEF OPERATING OFFICER | FRACTIONAL COO | ENTERPRISE OPERATIONS EXECUTIVE Strategic Chief Operating Officer with over 36 years of experience leading enterprise-scale operations across multi-site, offshore, and fully remote environments. Proven ability to drive P/L performance, operational transformation, and customer experience improvements through Lean Six Sigma (DMAIC and Kaizen), AI-driven automation, and scalable process design. Recognized for aligning operations with business strategy to deliver measurable results in complex, regulated environments. CORE COMPETENCIES • Enterprise Operations Leadership • Multi-Site and Remote Team Management • Offshore Operations • Lean Six Sigma (DMAIC, Kaizen) • Process Optimization and Continuous Improvement • P/L Management • Budgeting and Financial Oversight • KPI Development and Analytics • AI and Technology Integration • CRM and Contact Center Systems • Change Management • Customer Experience (CSAT) • Regulatory Compliance • Crisis Management TECHNOLOGY and TOOLS Business Management and Collaboration: Microsoft Office, Google Workspace, Teams, Zoom, Slack, OneDrive Business Intelligence and Analytics: Power BI, DOMO, Lean Six Sigma, Excel CRM and Marketing: Salesforce (Admin), Hubspot, Zoho, Pipedrive, Mailchimp, Google Analytics Telephony and Contact Center: Five9, Nice, Vonage, Mitel, Cisco, Avaya, Allworx, Trixbox/Asterisk/Elastix AI and Automation: ChatGPT, Jotform AI Agent Builder, Zapier, AI chatbots Project and Process Management: Asana, Lucidchart, ClickUp, Microsoft Visio EXECUTIVE HIGHLIGHTS • Over 37 years of call center experience. • Over 30 years of call center management experience. • Over 28 years of operations management experience. • Over 18 years of experience working remote. • Over 17 years of experience coaching and developing remote staff in multiple locations. • Over 16 years of Human Resources management experience. • Over 12 years of law firm experience. • Over 8 years of Licensed Community Association Management experience. • Led global and distributed teams of up to 500 employees across multi-site, offshore, and fully remote environments. • Managed budgets ranging from $840K to $18.5M, improving P/L from loss to profitability within 90 days. • Applied Lean Six Sigma (DMAIC and Kaizen) to reduce AP cycle 50%, improve AR performance, and achieve over 90% task completion rates. • Increased CSAT by 25% and lead generation by 40% through AI-driven automation and process optimization. • Reduced blog production time by 40% through AI process optimization. • Reduced regulatory and third-party complaints from 23 to 1 within 90 days. • Migrated legacy systems to Salesforce and VoIP, saving $36K annually. • Improved client retention up to 73% across multiple programs. • Increased sale-to-bill to 99.5% success rate. • Publication - CLACK: The Hidden Cost of Tolerated Dysfunction. • xtensive understanding and hands-on application of regulatory guidelines relating to Credit Repair Organizations Act (CROA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA). • Awarded Patriot Award, Employer Support of the Guard and Reserve (ESGR) U.S. Defense Department Program. • Selected to attend President’s Club.