Hire the Best Organizational Development Consultants in Florida

I'm a former Vice President and Director of Human Resources with 30 years of HR leadership experience helping startups, nonprofits, and growing organizations solve practical HR challenges. I hold an M.S. in Human Resource Management and a Ph.D. in Industrial-Organizational Psychology, and I'm the author of The Next Wave of People Management (2026) and Don't Quit Your Day Job, Learn to Love It (2009). I am also a speaker and Adjunct Professor. Whether you need an HR audit, updated employee handbook, guidance through a difficult employee relations issue, compensation support, custom management training, or executive-level HR guidance, I provide practical, legally sound solutions that help organizations move forward with confidence. My clients range from companies needing assistance with a single HR project to organizations that retain me as their Fractional or Interim HR Executive. No matter the scope, my goal is simple: provide practical HR solutions that protect your organization, support your employees, and make your job easier. Some of the projects I handle include: 𝗛𝗥 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • HR audits and gap assessments including federal/state laws and SOC2 compliance • Employee handbooks, HR policies, and documentation • Multi-state compliance and employment law support • HR setup for growing or restructuring organizations (payroll, benefits, offer letters, etc.) • Practical use of AI-supported tools to streamline HR documentation, workflows, communication, and operational efficiency 𝗝𝗼𝗯 𝗗𝗲𝘀𝗶𝗴𝗻, 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 & 𝗥𝗼𝗹𝗲 𝗖𝗹𝗮𝗿𝗶𝘁𝘆 • Job descriptions and role design • Performance management systems and goal setting • Employee evaluation frameworks and feedback tools • Organizational structure and reporting clarity 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 & 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 • Compensation benchmarking and salary structure support • Bonus and incentive design • Employee experience/culture surveys, analysis, and action planning • Retention strategies to improve engagement and reduce turnover • Career pathing and succession planning 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗛𝗶𝗿𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Employee relations guidance, disciplinary procedures, and complaint/grievance investigations • Recruiting process design and interview tools • Onboarding and training programs • Management coaching for HR-related issues 𝗛𝗶𝗴𝗵-𝗡𝗲𝘁-𝗪𝗼𝗿𝘁𝗵 𝗛𝗼𝘂𝘀𝗲𝗵𝗼𝗹𝗱 𝗛𝗥 • Household employee job descriptions and hiring • Compensation planning and employment documentation • NDAs and confidentiality agreements • Performance management and annual reviews 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 Clients trust me because I combine executive HR experience with practical expertise. I'm certified in conducting workplace investigations, have interviewed thousands of candidates throughout my career, and maintain a professional employment law resource that proactively tracks changes to federal and state employment laws. I provide thoughtful, responsive guidance that's tailored to your organization—not generic advice or one-size-fits-all templates. 𝗢𝘂𝘁𝘀𝗶𝗱𝗲 𝗼𝗳 𝘄𝗼𝗿𝗸, I’ve served as a Wish Granter for Make-A-Wish for over 20 years and previously served on the Board of Directors for a local Humane Society. 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗦𝗲𝗿𝘃𝗲𝗱 • Education • Healthcare / Therapy / Medical Research • SaaS / Technology / AI Companies • E-commerce • Supply Chain • Energy & Utilities • Real Estate / Construction / Property Management • Financial Services • Parks & Recreation • Music Venues, Event Spaces, and Restaurants • Automotive • Fashion / Jewelry • Professional Services • Medical Devices • Startups & High-Growth Companies • Nonprofits

We help startups, small businesses, and growing organizations solve employee issues, strengthen compliance, and build practical HR systems that support growth. With 20+ years of executive HR experience, I have built and led HR functions for organizations ranging from small businesses to workforces of more than 5,000 employees across multiple states and internationally. My industry experience includes healthcare, behavioral health, manufacturing, hospitality, professional services, retail, and e-commerce. My areas of expertise include: • California and multi-state HR compliance support • Employee relations and workplace investigations • Performance improvement plans and disciplinary documentation • Employee handbooks, policies, and procedures • Reductions in force and organizational restructuring • Compensation, benefits, payroll, and workers’ compensation • Leave management and reasonable accommodations • Recruiting, onboarding, and offboarding • HR audits and personnel file reviews • Leadership coaching and strategic HR guidance • HRIS implementation and process improvement • Fractional HR leadership I am experienced with Gusto, ADP Workforce Now, ADP RUN, Paycom, BambooHR, QuickBooks, Remote, Relias, Monday, ClickUp, Microsoft Teams, Google Workspace, Salesforce, and SixFifty. Healthcare & Behavioral Health Credentialing, Accreditation & Training Support Experienced in supporting healthcare and behavioral health organizations with credentialing, regulatory compliance, accreditation readiness, and workforce training requirements. I can assist with developing policies, procedures, personnel files, compliance documentation, training programs, and operational systems needed to prepare for and maintain accreditation and regulatory standards, including CARF, The Joint Commission (JCAHO/TJC), ACHC, COA, and state licensing and certification requirements. I am also experienced in creating and coordinating required employee training programs and am well versed in the training expectations associated with various accrediting bodies, regulatory agencies, licensing requirements, and insurance or Workers' Compensation audits. This includes helping organizations identify required training, develop compliant training materials, maintain completion records, and build audit-ready tracking systems. Additional areas of support include Medi-Cal/Medicaid compliance, provider and employee credential verification, background clearances, CPR/First Aid, TB testing, professional licenses, NPI/CAQH processes, annual and recurring compliance training, and ongoing credential and training expiration tracking. My focus is helping organizations build practical, organized, and audit-ready systems that support accreditation, regulatory compliance, insurance requirements, and day-to-day operations. Credentials include a master’s degree in Human Resources Management, a bachelor’s degree in Business Administration, SHRM-SCP, SPHR/SPHRi, and Certified Compensation Professional credentials. My approach is practical, responsive, and business-focused. Whether you need help with one urgent employee matter or ongoing HR leadership, I can step in quickly, identify the risks, and help you move forward with a clear plan.

Growth exposes everything. I help you fix it. I'm a fractional operations partner with 15+ years of experience building the systems, processes, and people infrastructure that let organizations scale without losing consistency or control. I've served as a senior leader inside a $150M ARR franchise network, built entire departments from scratch, recruited and onboarded over 500 professionals personally, and delivered B2C and B2B sales programs that exceeding first year targets by over $2M. I've made the expensive mistakes already. You get to skip straight to what works. Where I plug in and add immediate value: - Operational Infrastructure & SOPs — Coming from the franchise world where "multi-location readiness" was everything, I know how to design and document the workflows, playbooks, and standard operating procedures that create consistency across teams and locations. If your team still operates from tribal knowledge, we'll capture what works, document it, and make it digestible and repeatable. - Onboarding & Ramp Programs — I build onboarding programs tied to performance outcomes, not just task completion. New hires and new business units get up to speed faster, with less hand-holding required from your senior team. This can look like capturing your corporate DNA in a Masterclass, breaking bad habits in group workshops, or even helping lead a content-heavy LMS implementation. - Leadership Development & Team Infrastructure — I help you build the management layer your org needs to scale. That means installing the right hiring frameworks, performance management rhythms, and meeting operating systems so your leaders run tight, accountable teams — without you in every room. - Fractional COO / Chief of Staff Support — I can step into an embedded capacity to own cross-functional initiatives, build out operational cadences, run performance dashboards and OKR reporting, and execute on the priorities leadership doesn't have bandwidth to drive themselves. I know which revenue levers to pull, but what I'm really building is something you're proud to walk into every day — a business that runs on clarity, not chaos, and a team who actually loves being a part of it. If that's what you're after, let's talk!

FRACTIONAL COO • OPERATIONAL EXCELLENCE • SYSTEMS & EXECUTION STRATEGY Strategic Operations & Customer Experience Transformation Leader with over 35 years of experience leading enterprise-scale operations across multi-site, offshore, and fully remote environments. Proven ability to drive P/L performance, operational transformation, and customer experience improvements through Lean Six Sigma (DMAIC and Kaizen), AI-driven automation, and scalable process design. Recognized for aligning operations with business strategy to deliver measurable results in complex, regulated environments. CORE COMPETENCIES • Enterprise Operations Leadership • Multi-Site and Remote Team Management • Offshore Operations • Lean Six Sigma (DMAIC, Kaizen) • Process Optimization and Continuous Improvement • P/L Management • Budgeting and Financial Oversight • KPI Development and Analytics • AI and Technology Integration • CRM and Contact Center Systems • Change Management • Customer Experience (CSAT) • Regulatory Compliance • Crisis Management TECHNOLOGY and TOOLS Business Management and Collaboration: Microsoft Office, Google Workspace, Teams, Zoom, Slack, OneDrive Business Intelligence and Analytics: Power BI, DOMO, Lean Six Sigma, Excel CRM and Marketing: Salesforce (Admin), Hubspot, Zoho, Pipedrive, Mailchimp, Google Analytics Telephony and Contact Center: Five9, Nice, Vonage, Mitel, Cisco, Avaya, Allworx, Trixbox/Asterisk/Elastix AI and Automation: ChatGPT, Jotform AI Agent Builder, Zapier, AI chatbots Project and Process Management: Asana, Lucidchart, ClickUp, Microsoft Visio EXECUTIVE HIGHLIGHTS • Over 37 years of call center experience. • Over 30 years of call center management experience. • Over 28 years of operations management experience. • Over 18 years of experience working remote. • Over 17 years of experience coaching and developing remote staff in multiple locations. • Over 16 years of Human Resources management experience. • Over 12 years of law firm experience. • Over 8 years of Licensed Community Association Management experience. • Led global and distributed teams of up to 500 employees across multi-site, offshore, and fully remote environments. • Managed budgets ranging from $840K to $18.5M, improving P/L from loss to profitability within 90 days. • Applied Lean Six Sigma (DMAIC and Kaizen) to reduce AP cycle 50%, improve AR performance, and achieve over 90% task completion rates. • Increased CSAT by 25% and lead generation by 40% through AI-driven automation and process optimization. • Reduced blog production time by 40% through AI process optimization. • Reduced regulatory and third-party complaints from 23 to 1 within 90 days. • Migrated legacy systems to Salesforce and VoIP, saving $36K annually. • Improved client retention up to 73% across multiple programs. • Increased sale-to-bill to 99.5% success rate. • Publication - CLACK: The Hidden Cost of Tolerated Dysfunction. • xtensive understanding and hands-on application of regulatory guidelines relating to Credit Repair Organizations Act (CROA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA). • Awarded Patriot Award, Employer Support of the Guard and Reserve (ESGR) U.S. Defense Department Program. • Selected to attend President’s Club.

I help startups, small businesses, mid-sized companies, and enterprise organizations strengthen HR operations, improve business processes, and build scalable People practices. With 15+ years of leadership experience across corporate and consulting environments, I combine executive HR leadership, business operations expertise, technology implementation, and process improvement to help organizations align people, processes, and technology with business objectives. My approach is practical, scalable, and focused on measurable business outcomes. I support organizations with workforces across the United States, including California, helping employers navigate multi-state employment requirements and support distributed teams across the Eastern, Central, and Pacific regions. EXPERIENCE SNAPSHOT • 15+ years of HR leadership and consulting experience • Fractional CHRO, Strategic HR Business Partner, and HR Director • HR Operations, People Operations, and Organizational Design • Multi-state employment compliance, including California • HR technology, HRIS, business process improvement, and workflow automation • Compensation strategy, job architecture, benefits, and total rewards • Experience supporting startups, small businesses, mid-sized companies, enterprise organizations, and global teams HOW I CAN HELP • Fractional CHRO & Strategic HR Business Partner • HR Operations, Business Process Improvement & Compliance • HR Technology Implementation, including HRIS & Workflow Automation • Organizational Design, Compensation & Workforce Planning • Employee Relations, Leadership Coaching & Manager Support REPRESENTATIVE CLIENT ENGAGEMENTS BUILDING A SCALABLE HR FUNCTION Serving as Fractional CHRO for a growing organization with a distributed U.S. workforce. Designed and implemented the organization's first HR infrastructure, including HR policies, SOPs, compliance programs, HR systems, compensation frameworks, and scalable People practices to support long-term business growth. HR TECHNOLOGY, HRIS & AI IMPLEMENTATION Led end-to-end HR technology implementations, including HRIS deployment, workflow redesign, AI-enabled automation, system configuration, testing, training, change management, and post-go-live optimization, improving operational efficiency by 70% and user adoption by 100%. ORGANIZATIONAL DESIGN & HR INFRASTRUCTURE Partnered with executive leadership to design organizational structures, workforce plans, job architecture, compensation frameworks, and HR infrastructure while strengthening multi-state compliance, improving operational consistency, and reducing compliance risk by 60%. HR TECHNOLOGY, SYSTEMS & ANALYTICS Workday • SAP SuccessFactors • ADP • Rippling • TriNet • Gusto Greenhouse • Lever • Ashby • HRAcuity • ServiceNow • Zendesk Jira • Confluence • Monday • Asana • Slack • Power BI Workforce Analytics • Dashboard & Report Development • Workflow Automation • AI Integration & Automation • HR Process Documentation • Knowledge Management RESPONSIBLE AI AI is a powerful business tool that can improve productivity and operational efficiency, but its greatest value comes when combined with experienced leadership, sound judgment, and responsible governance. *I combine AI with executive HR expertise, sound business judgment, responsible governance, and human oversight to deliver practical, compliant business solutions. CERTIFICATIONS • Senior Professional in Human Resources (SPHR) • Project Management Professional (PMP) • Certified Change Management Practitioner (CCMP) • Agile HR Practitioner (AHRCP) • Lean Six Sigma Green Belt (LSSGB) • Applied AI & Governance for Business Strategy: IBM AI Foundations • Google AI Essentials • Microsoft Azure AI Fundamentals • IAPP Artificial Intelligence Governance Let’s discuss your project and explore how I can support your organization.

I design high-quality learning experiences and educational programs for organizations across education, wellness, and business. I hold a Master’s Degree in Teaching and specialize in designing engaging and effective learning experiences and educational products that people genuinely enjoy. My work focuses on creating learning journeys that are strategically structured, emotionally intelligent, and built to create real transformation and long-term impact. Over the past 11+ years, I have led the development of digital and facilitator-led learning programs used by educators, school leaders, instructional coaches, support staff, and diverse learner communities across multiple contexts, including remote and underserved environments. I specialize in turning complex ideas into clear, practical, and meaningful learning experiences that people can actually complete, apply, and grow from. My core strengths include: learning experience architecture curriculum and program sequencing workshop and course development educational storytelling workbook and facilitator guide creation learner engagement and motivation emotional and behavioral learning design webinar and educational ecosystem strategy customer/learner journey alignment instructional writing and messaging clarity While I am experienced with digital learning platforms and course ecosystems, my primary focus is not the technical build itself — it is the thinking behind the experience: structuring content thoughtfully, pacing learning effectively, supporting behavior change, and creating educational environments that feel clear, engaging, human-centered, and transformational. My background spans classroom teaching, curriculum and program development, emotional wellness, and learning strategy, allowing me to combine strategic systems thinking with deep human insight. I’m especially interested in how education shapes confidence, culture, communication, wellbeing, and long-term growth within both organizations and communities. I’m drawn to projects that value depth, clarity, meaningful engagement, and thoughtful transformation over generic content production or surface-level marketing. If you’re looking for someone who can architect engaging learning experiences, strengthen educational storytelling, refine learning flow, and help create cohesive, high-impact programs, I’d love to collaborate.