Hire the Best Bonafide Management Systems Specialists

With over 7 years of experience in customer support, CRM administration, and technical solutions, I help businesses maximize their software investments by providing seamless onboarding, implementation, troubleshooting, and ongoing support. My expertise includes working with Lofty CRM, where I assisted real estate professionals with CRM configuration, lead management, website administration, SEO updates, domain and DNS setup, MLS integrations, Zapier automations, and technical troubleshooting. What I can help you with: ✔ CRM Setup & Administration (Lofty CRM) ✔ Customer Success & Client Support ✔ Software Implementation & Onboarding ✔ Live Product Demonstrations & Customer Training ✔ Technical Support (Zendesk & Jira) ✔ Zapier Integrations & Workflow Automation ✔ Website & CMS Management ✔ Domain, DNS & SSL Configuration ✔ Lead Management & CRM Optimization ✔ Email, Chat & Zoom Support I pride myself on providing prompt communication, solving complex technical issues efficiently, and ensuring customers have a smooth and successful experience with every interaction. If you're looking for someone who can bridge the gap between technical support and customer success, I'd be happy to help your business grow.

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

Experienced IT Support Specialist & Network/System Administrator with 11+ years of proven success in network design, system troubleshooting, and end-user support across enterprise, telecom, and BPO environments. I bring a rare blend of frontline technical support (chat, email, phone) and backend IT expertise, including Windows Server Administration, Active Directory, VMware, and system networking, along with tools like Zendesk, Freshdesk, and Salesforce. I specialize in: Network design and implementation System and network troubleshooting Remote technical support (Tier 1) Active Directory & Windows Server management IP Telephony (Cisco & Grand Stream) Ticketing system support & escalation (Zendesk, Freshdesk) Onboarding, documentation and training ✅ Looking for dependable IT support and network expertise? Let’s connect and build efficient, secure, and scalable systems for your business.

With 11+ years of experience in IT support, systems administration, virtual assistance, and customer service, I specialize in troubleshooting, client support, and optimizing IT workflows. I have worked with various SaaS platforms, ticketing systems, and cloud solutions to ensure seamless operations for businesses. ✔ Expert in IT Support & Helpdesk (Connectwise, ServiceNow, Freshdesk, Zendesk) ✔ Proficient in O365, Active Directory, Azure Administration ✔ Skilled in Cloud Computing & System Optimization ✔ Virtual Assistance: Email & Calendar Management, Data Entry, Documentation ✔ Strong Client Communication & Problem-Solving Abilities ✔ Conversational Spanish (DELE B1 Certified) I am detail-oriented, proactive, and dedicated to delivering top-notch IT and virtual assistance solutions. If you need an expert to manage IT systems, provide technical support, and handle administrative tasks efficiently, let’s connect!

Behind every creative person, every small and growing business, is an Alfred. There comes a point in the development of every business where if an organizational overhaul doesn't take place, scaling isn't possible. That's where I come in. You might know exactly what you want, or you might have a general sense of unease. Many business owners know there are things that can be done better, but they aren't sure where to start and don't have the time to figure it out. I've spent years honing a carefully curated (but extensive) list of skills by working with small business teams and as a freelancer. These various experiences have given me invaluable insights into different industries, processes, tools and departments. I've had my hands in dozens of different projects and this has allowed me to analyze businesses and develop custom solutions. I've also worked really hard to become acclimated to as much technology as possible. I'm certified in Asana, Notion, Make.com, Quickbooks, Trainual and Gorgias. I'm expert-level in Clickup, Trello, Monday, Processstreet, Jira, Confluence, Hubspot, Hubstaff, Harvest, Front, and many more. Some of my specialty areas include: - Day to day direct executive support, project management or operations management - Acting as team communication leader and project manager ensuring efficient information sharing - Process development - Analyzing, streamlining and automating workflows - Tool recommendations, data migration, set up and training - Financials (Quickbooks, data transfers, budgets, action plans) I am a certified Quickbooks Pro Advisor! I am certified to help you optimize your usage of Quickbooks. - I specialize in choosing, setting up and executing project management software. I am well versed in all major options. I am also an Asana Together Certified Pro and Notion Certified. - Developing, launching and leading initiatives regarding efficiency, organization, team building, marketing, hiring, and more. - Resource management including HR, payroll and employee engagement - Long term goal planning, and breaking down those goals into achievable projects with specific steps and due dates - Putting out fires, reducing bottlenecks, and keeping things from falling through the cracks Certified in: Asana, Notion, Gorgias, Make.com, Trainual and Quickbooks Experienced in: Airtable Calendly Canva Clickup Clockify Confluence Dubsado Etsy Google Data Studio Google Products Harvest Hector Hexnode Highlevel Hive Hootsuite Hubspot Hubstaff Insightly Loomly Monday.com Office/Microsoft Products Paymo Post Affiliate Pro Processstreet Reclaim Shopify Sortly Sunsama Todoist Trello Various form tools (google forms, tidyform, notionforms, etc.) Verious email marketing tools (Mailchimp, infusionsoft, constant contact, keap, etc.) WordPress Wrike Zendesk Zoho And even more industry specific software (NutriAdmin, ServiceNow, ConnectWise, etc.)

Hi there! 👋 I'm Rain - an operations specialist who keeps busy teams running smoothly behind the scenes, so you can focus on what actually grows your business. With over 5 years of experience across real estate and wellness companies, I've helped brokerages close hundreds of transactions cleanly, built CRM and lead systems from scratch, and put SOPs in place that teams actually use. I've supported operations behind $100M+ in commission volume and managed lead systems with 30,000+ contacts - so whether it's one messy inbox or a whole workflow that needs rebuilding, I've probably untangled something like it before. ✨ Here's how I can help: ⚙️ Systems & Ops Strategy Building and documenting SOPs, streamlining onboarding and offboarding, and setting up the systems that let a growing team scale without chaos. 🏠 Real Estate Operations & Transaction Coordination MLS listings, CRM updates (Brivity, Zoho, Monday, ClickUp), contract and disclosure prep, compliance documentation, lead tracking, and keeping every file organized and closing-ready. 📣 Social Media & Marketing Support Content creation and scheduling, email campaigns (Mailchimp, FloDesk), newsletters, and property/brand marketing using Canva, CapCut, and Filmora. 💬 Client & Team Communication Scheduling, follow-ups, and the kind of dependable communication that makes clients feel taken care of. I love the behind-the-scenes work - building a system that finally makes sense, catching the thing that would've slipped through, making a chaotic week feel manageable again. If that's the kind of support you're looking for, I'd love to connect! 🗂 Best, Rain 🌧️