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Software Engineer | Full Stack Web Developer | Application Consultant I am a Senior Full-stack Web Developer, with over a decade of experience working with cutting-edge languages and programming techniques. I enjoy taking on challenging projects which require the use of the most advanced languages and development techniques. I am adept at innovative problem solving and developing high-quality code. I excel at web application development, including coordinating ground-up planning, programming, and implementation of the core modules. I am self-disciplined and able to work independently or as part of a cross-functional team. As an Upwork Freelancer, I have worked on a variety of projects for a wide range of clients, assisting them with their business needs by creating innovative and cutting-edge web applications. These include: • Developing several applications using Ruby on Rails and other software development tools • Collaborating with several organizations’ in-house software teams to create online applications and tools • Providing consulting services in addition to development services, assisting businesses to optimize the software applications and their online presence • Working on other Key Projects including AWS services, Heroku, Database (PostgreSQL) optimization, and Facebook API integration My Skills & Competencies Are: Ruby on Rails • PHP • GoLang • Project management • MySQL • PostgreSQL MongoDB • Docker • API Development • HTML • CSS • SDLC • Java Script jQuery • Agile Development • AWS • Payment Gateway Integration • Perl I have the following certifications CIW Web Development • CIW Web Design Specialist • CIW JavaScript Specialist CIW Database Design • CIW Perl Specialist • CIW Web Foundations CompTIA A+ • CompTIA Security+ • CompTIA Project+ • CompTIA Network+

I find where your process leaks time and money, then rebuild it so the fix holds after I leave. On the last value stream I mapped, 40% of the steps added no value. Functional Lean Six Sigma Master Black Belt, 12+ years at GE and Genpact. I am Sona Murgai, Founder and Principal Advisor of Process Velocity Advisors LLC, and the author of Lean Management Essentials (Vibrant Publishers). I work with small businesses, mid-market companies and healthcare organizations whose operations are growing faster than the processes holding them up. At GE and Genpact I served as a functional Master Black Belt, Black Belt trainer and Master Coach, mentoring 200+ Green Belt and Black Belt projects, designing Black Belt training and certification assessments, and leading the Process Excellence function for the Consumer Goods, Pharma and Life Sciences business units of a global outsourcing firm. RECENT ENGAGEMENTS: ● Marketing agency, client account operations: replaced a legacy help-desk queue with a three-board workflow architecture in Asana. 7 request types standardized with named approvers, 6 disconnected systems brought under one intake and approval model, 0 downtime at cutover. ● Hospital staffing pilot: 90-day phased launch across 5 nursing departments. Baselined 7 KPIs where no measurement existed, designed the time and motion study to capture what the systems could not, then handed ownership to hospital HR and Operations against a documented transition playbook. ● Multi-state real estate investment firm: assessed 9 disconnected systems as they were actually used rather than as documented, gap-scored 6 operating domains, replaced person-based SOPs with a role-based RACI model. ● B2B medical distributor, quote-to-cash rebuild: quoting, purchasing and third-party fulfillment were running on tribal knowledge and email threads. Rebuilt as one system of record with documented sourcing decision rules, SOPs, and an integrated logistics workflow. HOW I WORK: ● Define the process and the success metrics before anything else ● Map the current state, exception paths included, so the team argues about a picture instead of about memories ● Analyze root causes with data, not opinions ● Improve: design changes your team can actually sustain once I am gone ● Control: measure against the baseline, then lock it in with SOPs, controls and dashboards ENGAGEMENTS I TAKE ON: ● Business process mapping, analysis and redesign ● Operational efficiency audits with a prioritized improvement roadmap ● SOP development and process documentation ● Workflow automation readiness: requirements, tool selection, and for healthcare, HIPAA and BAA compliance validation before you build ● Lean Six Sigma training and coaching: Green Belt and Black Belt mentoring, Black Belt curriculum design, Advanced Lean programs ● Project and change management for improvement initiatives I design and specify. When an engagement needs the technology built, I bring an established delivery partner and keep the design and the accountability with me, so you are never handed off. CERTIFICATIONS: Lean Six Sigma Master Black Belt (functional) · Certified Six Sigma Black Belt · Certified Advanced Lean Trainer · Black Belt Trainer and Master Coach · PMP (in progress) · Post Graduate Diploma in Business Management, MBA equivalent (IMI Delhi) Most engagements start with a fixed-fee Operations Diagnostic: a structured assessment that leaves you with a process map, findings and a roadmap you can act on, with me or without me. Message me with the operational problem you are facing. You will get specific questions back, not boilerplate. Sona Murgai Founder & Principal Advisor, Process Velocity Advisors LLC Lean Six Sigma Master Black Belt

Fractional Systems Engineer & Infrastructure Advisor Complex IT, Data Center & Delivery Systems Overview / Summary I work with organizations that operate complex technical environments and need clarity, stability, and credible decision-making, not surface-level explanations. My background is in systems engineering and large-scale technical operations, where infrastructure is not theoretical. It is power distribution, cooling, cabling, monitoring, automation, and governance operating under real constraints. Over the past two decades, I’ve worked across defense, enterprise IT, and modernization programs where reliability, transparency, and risk discipline matter more than speed or marketing narratives. Today, I support clients in three primary ways: • Explaining complex IT and data center infrastructure for technical and semi-technical audiences • Designing and auditing system-level delivery and governance models where failure carries real consequences • Translating engineering reality into executive-ready insight without diluting technical truth Clients tend to engage me when: • Oversimplification would be dangerous • Infrastructure needs to be understood as a system, not a checklist • Content, analysis, or guidance must reflect how environments behave in production I’m known for connecting the dots between physical infrastructure, automation, monitoring, and human decision-making — and for communicating those connections clearly to the people accountable for outcomes. What I’m Typically Hired For • Infrastructure & Systems Analysis Making complex environments intelligible across technical, operational, and leadership layers. • Technical Thought Leadership & Educational Content Producing accurate, credible material on IT infrastructure, data centers, automation, and systems governance. • Delivery & Governance Stabilization Helping organizations regain control when projects, platforms, or portfolios drift out of alignment. • Human-Centered Automation & Monitoring Strategy Designing automation and observability approaches that support — not replace — accountable human judgment. Selected Outcomes • Supported 200+ complex initiatives across regulated and high-risk environments • Helped organisations reduce rework and delivery friction through system-level modelling and clarity • Enabled executives and technical leaders to make better decisions by seeing infrastructure holistically • Delivered over $300K in consulting value through focused, high-trust engagements How Engagements Usually Work Most clients engage me in one of the following ways: • A diagnostic review of infrastructure, delivery, or governance challenges • A targeted advisory engagement focused on a specific technical or operational problem • A fractional advisory role supporting ongoing clarity, decision-making, or content development Engagements are typically milestone-based or retainer-driven, depending on scope and duration. Core Domains & Tools Systems Engineering • IT & Data Center Infrastructure • Infrastructure Monitoring & Observability Automation Strategy • Model-Based Delivery & Governance • Risk & Reliability Technical Writing & Thought Leadership • Executive Translation Microsoft 365 • PowerShell • SharePoint • Enterprise Collaboration Platforms Working Philosophy Technology should make systems clearer, not more opaque. Automation should elevate human judgment, not obscure accountability. Good infrastructure thinking respects reality — not just diagrams. If your organization needs someone who understands how complex technical systems behave in the real world — and can communicate that understanding with precision — we should talk.

I am a chemical engineer who loves to work on sustainable and circular solutions to reduce our impacts on planet earth. I have over 15 years of experience in process engineering, consulting, and training in diverse streams including Life Cycle Assessment (LCA), GHG accounting, circular economy, biofuels, waste upcycling. I have experience in utilizing data analysis tools to derive insights for environmental footprints. I want to harness my skills to assist businesses in attaining their circularity and sustainability goals.

**Agile Delivery Manager / Senior Technical Program Manager** Results-oriented **Agile Delivery Manager / Senior Technical Program Manager** with extensive experience leading complex, multi-stakeholder technology initiatives across healthcare, government, and utilities. I specialize in **client-facing program leadership**, bridging business and technology through proactive communication, structured delivery governance, and a servant-leadership mindset that empowers teams to deliver high-impact outcomes. With deep experience managing **ERP modernization (Infor Lawson, IBM Maximo)** and **cloud transformation (AWS, hybrid infrastructure)**, I excel at aligning engineering execution with business strategy. My approach combines stakeholder alignment, Agile delivery discipline, and cross-functional orchestration to ensure transparency, predictability, and measurable value. I also bring **AI and automation exposure**, having worked on **AI-enabled data automation, RPA integration (Blue Prism, MuleSoft)**, and analytics-driven decision-making in healthcare environments. Complementing this hands-on experience, I have pursued **advanced AI/ML training** focused on applied generative AI, LangChain orchestration, and Python-based automation frameworks. **Core Strengths:** * **Client & Stakeholder Management** – Skilled in executive communication, expectation setting, and translating technical delivery into business outcomes. * **Program Delivery Leadership** – Manage enterprise-scale Agile programs with structured planning, risk tracking, and KPI-driven governance. * **ERP & System Integration** – Directed Infor Lawson and IBM Maximo modernization projects, integrating financial, HR, and asset workflows. * **AI & Automation** – Applied AI and RPA for process optimization, workflow automation, and predictive insights in healthcare settings. * **Cloud & DevOps** – Led AWS migrations, CI/CD automation, and observability improvements across 13+ SDLC environments. * **Team Enablement** – Foster collaborative, accountable, and quality-driven cultures across distributed engineering and product teams.

I help organizations measure, reduce, and communicate their climate impacts through carbon/GHG accounting, life cycle assessment, and decarbonization strategy. I am a senior climate and sustainability consultant with 14+ years of experience advising corporate, nonprofit, and public-sector organizations on greenhouse gas accounting, environmental assessment, and climate strategy. My expertise includes Scope 1–3 emissions inventories, life cycle assessment (LCA), product carbon footprints, renewable energy analysis, ESG reporting, and sustainability planning. As the founder of an independent sustainability consulting practice, I have led projects ranging from carbon inventories and climate action plans to renewable energy feasibility studies and sustainability reporting. I have translated complex climate data into practical strategies that enable organizations to reduce emissions, improve sustainability performance, and make informed decisions. Selected accomplishments include: • Secured more than $15 million in USDA renewable energy funding across 80 awarded projects through energy analysis and technical documentation. • Appointed as an ISO standards technical expert contributing to international greenhouse gas accounting and life cycle assessment standards, including ISO 14064, ISO 14067, and ISO 14077. I bring technical expertise, scientific research experience, and practical consulting skills to help organizations move from sustainability goals to measurable climate outcomes.