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Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

With a strong background in web/software testing, technical writing, project management, and business analysis, I possess a diverse set of technical skills that enable me to drive successful digital transformation initiatives. My expertise spans various domains, including product management, agile methodologies, web development, and data-driven decision-making. Product Management and Agile Methodologies As a Certified Scrum Product Owner and ScrumMaster, I excel in leveraging agile frameworks to deliver high-quality products and solutions. I have extensive experience in creating and prioritizing user stories, managing product backlogs, and facilitating sprint planning, grooming, and retrospective meetings. My proficiency in tools like Azure DevOps, JIRA, and Airtable allows me to streamline product development processes and ensure seamless collaboration among cross-functional teams. Web Development and Content Management I possess hands-on experience with web development technologies such as HTML, CSS, and JavaScript, enabling me to contribute to front-end development efforts. Additionally, my expertise in content management systems and search services like Sitecore and Coveo empowers me to lead website personalization and optimization initiatives. I have successfully implemented A/B testing strategies, resulting in significant improvements in user engagement and conversion rates. Data Analysis and Process Optimization With a Lean Six Sigma/DFSS Green Belt certification, I am adept at conducting gap analyses, identifying process inefficiencies, and implementing data-driven solutions to streamline operations. My ability to map current and future state processes, coupled with my expertise in tools like PowerAutomate and Roadmunk, allows me to design and implement optimized workflows that enhance productivity and operational efficiency. Collaboration and Communication Effective communication and collaboration are at the core of my approach. I excel in liaising between IT partners, business stakeholders, and development teams, ensuring that requirements and technical constraints are well-understood by all parties. My ability to facilitate cross-functional collaboration and foster a shared understanding of project goals and objectives contributes to the successful delivery of complex initiatives. With a diverse skill set spanning product management, agile methodologies, web development, data analysis, and process optimization, I am well-equipped to drive digital transformation initiatives and deliver innovative solutions that align with business objectives. My technical expertise, coupled with strong communication and collaboration skills, positions me as a valuable asset in driving organizational success in today's rapidly evolving digital landscape.

I am a senior user researcher over 20 years of experience within the consumer tech and automotive industries. I am proficient in multiple methodologies, including usability testing, focus groups, IDIs, ethnographic/contextual interviews, design ideation, and survey writing/analysis. I have lead projects across the globe for some of the biggest companies in the technology and automotive industries, and am comfortable with all stages of a project, including: - Scoping a project - Writing a proposal, including pricing - Recruitment of participants, liaising with research facilities - Hands-on research, including moderation - Analysis and report writing - Presenting results I am available to travel for research projects if required.

Key Highlights Expert-Vetted Freelancer 10+ Years of experience in defining solution scope, conducting stakeholder interviews, gap assessment, documenting business requirements, user stories, wireframes, test cases, and performing user acceptance testing Founder of 2 successful startups (EduTech and Healthcare Analytics) IIBA Certified business analyst (CCBA, CBAP) Played a role of successful Chief Product Officer for two start ups Successfully managing product and solution roadmap and have launched over 5 healthcare analytics solutions Established agile processes and provide coaching to teams 7+ years of experience in machine learning and AI solution delivery Managed solution delivery for over 20+ clients within the healthcare, financial services, eCommerce, insurance, and education domain Three solution designs are under patent pending Helped in raising over 5M investment through building pitch decks and presenting to the investors Experience in designing solution capabilities and developing requirements for SaaS-based solution Expert in Visio, Microsoft tools, Jira, Slack, Balsamiq, InvisionApp, Informatica, Collibra

As a certified Project Manager (CAPM) and Professional Scrum Master™ I, I specialize in delivering high-impact digital solutions for clients across industries, including e-commerce, software development, and community-focused projects. With over four years of experience, I have successfully managed complex web and mobile application projects, leading cross-functional teams to deliver results that exceed expectations. My passion lies in turning challenges into opportunities, fostering collaboration, and ensuring projects are delivered on time, within budget, and aligned with client goals. ________________________________ Core Expertise * Project Management: Agile, Scrum, Kanban, Waterfall * Web & Mobile Development: Full lifecycle management, UAT, piloting, WordPress * Team Leadership: Stakeholder engagement, cross-functional collaboration, agile ceremonies * Operations & Strategy: Vendor management, procurement, resource planning * Tools & Technology: Asana, Monday.com, Google Workspace, Microsoft Office Suite, Quickbooks ________________________________ Key Achievements Transformed Digital Landscapes: Spearheaded the development of a grocery delivery website, managing all aspects of its creation and launch to provide a seamless user experience. Community-Driven Success: Conducted surveys with 300+ participants to align landscaping projects with community needs, delivering tailored and impactful outcomes. Optimized Workflows: Implemented efficient Agile processes that reduced project turnaround time and enhanced team productivity. Successful Product Launches: Delivered multiple high-quality web and mobile applications by leading cross-functional teams through every stage of development. ________________________________ Services Offered - End-to-end Project Management for web and mobile applications - Agile transformation and team coaching - Stakeholder and client communication optimization - Resource allocation, budgeting, and schedule management - Vendor sourcing, negotiation, and management - Comprehensive project documentation and reporting

I'm a user experience specialist passionate about making online spaces nicer and easier to use. I offer a range of services to effectively design your product. Whether you need user testing, wireframing, prototyping, visual design, writing, or copy editing, I'm here to make your project all it can be, and something your customers will love.