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Hi, I’m Erica Concepcion, an Operations Manager and Business Systems specialist with 10+ years of experience helping service-based businesses, property managers, and startups streamline operations, organize finances, and implement systems that support growth. I help businesses move from chaotic workflows and disconnected processes to organized, scalable operations that improve efficiency, transparency, and profitability. My background spans property management, legal operations, and service-based companies, where I’ve led teams, implemented operational systems, and managed financial workflows for multi-property portfolios and growing businesses. As the Founder of Savvy Pro Solutions, I partner with entrepreneurs and management teams to simplify complex operations through process design, automation, financial organization, and strategic operational support. What I Can Help With Operations & Systems ✔ Business operations management ✔ Process improvement & workflow optimization ✔ SOP creation and documentation ✔ Digital organization and systems implementation ✔ CRM setup and management Project & Team Management ✔ Virtual team leadership (teams of 8–12) ✔ Workflow implementation and accountability systems ✔ Cross-team coordination and operational planning Business Consulting ✔ Current-state operational analysis ✔ Process redesign and efficiency strategy ✔ Operational scaling support for startups and growing businesses Financial Operations & Bookkeeping ✔ QuickBooks setup, cleanup, and financial organization ✔ AP/AR tracking and invoicing systems ✔ Account reconciliation and financial reporting support Property Management Operations ✔ Property management systems support ✔ Vendor coordination and operational workflows ✔ Portfolio financial organization and reporting My Approach I believe strong operations come from clear systems, transparent processes, and empowered teams. My work focuses on building sustainable operational structures, not temporary fixes. The goal is always to create systems that make your business easier to run as it grows. Clients value my work because I bring: ✔ Analytical, systems-driven thinking ✔ Clear communication and proactive problem-solving ✔ A structured approach to complex operational challenges ✔ A collaborative leadership style that keeps teams aligned Additional Highlights • Founder of Savvy Pro Solutions • QuickBooks ProAdvisor Certified • Certified Apartment Manager (CAM) • Bilingual: English & Spanish Skills and actionable tasks: 🔶Operations management (rhythm of business, budget management, planning, strategy and execution) 🔶Project management (workflows, process improvement, reviews, documentation and analysis) 🔶Strategy consulting (current and future state analysis, recommendations, research) 🔶Digital Organization 🔶CRM Setup/Management 🔶Creating and Implementing SOPs 🔶Virtual Team Management [experience managing teams of 8-12] 🔶Social Media Management | Content Creation 🔶Bookkeeping [Invoices & Receipt Creation, Quickbooks Setup & Cleanup, AP/AR Organization & Tracking] Tech Stack: 🔷Microsoft Office: Word, Excel, Project, Powerpoint, SharePoint, Teams 🔷Google Workspace (Meets, Docs, Slides, Sheets, Drive, Calendar) 🔷Asana, Slack, ClickUp, Trello, Monday, Notion, and Basecamp 🔷Canva 🔷Dropbox and OneDrive 🔷Zoom 🔷Mailchimp 🔷Quickbooks, Wave Accounting, Freshbooks, and Zoho 🔷Gusto and ADP 🔷Clio 🔷Guesty, Breezeway, and Appfolio

Hi! My name is Kaylee "Kael" Pryble and I'm a passionate editor dedicated to helping aspiring authors and writers of all varieties polish up their amazing manuscripts and documents. I have a keen eye for detail and an avid passion for reading. I excel best in manuscripts and shorter pieces of prose, however, I also have experience with technical projects and poetry. I specialize in the areas of proofreading, and line editing, however, I also have experience in technical writing and developmental editing. I have a Bachelor's Degree in English Professional Writing and Publishing from the University of Wisconsin–Whitewater. Additionally, I have a hefty amount of experience working with books and clients of all varieties, most of whom are long-term clients. I believe that there's potential and value in every single manuscript that comes my way, and I'd love to help play my part in getting amazing stories and unique voices out in the world. I would absolutely love the experience of getting to work on your next project! Thank you, and have a wonderful day!

I help individuals and small teams clean up messy workflows, inboxes, and systems so things actually run smoothly again. If you’re overwhelmed by emails, tasks, scattered tools, or things slipping through the cracks, I step in and simplify everything into a system you can actually maintain. Start here: If you’re not sure what you need, I offer a focused 60–90 minute working session where we organize everything together and create a clear, realistic action plan you can follow immediately. Clients typically come to me when: Their inbox or calendar feels out of control Tasks, notes, and priorities are scattered across too many places Systems were started but never fully working They need structure that actually sticks (not something complicated) What this looks like: Live working sessions (we fix things together, not just talk about them) Simplified workflows across email, calendar, tasks, or Notion Clear next steps so nothing feels stuck or unclear Optional ongoing support for accountability and refinement Most clients start seeing clarity within the first session. I bring a background in HR, operations, and administrative systems, which allows me to quickly understand how your work actually functions and rebuild it in a way that feels realistic, supportive, and sustainable long-term.

Available for Leadership Coaching, Fractional Operations Management, 360 Reviews, Strategic Growth Planning and more 🤝 Areas of Expertise: • Operations Management • Budgeting & Forecasting • Growth & Risk Strategies • Project Management • Strategic Planning • Process Improvement • Coaching & Development • Documentation & Control • Cross-Functional Collaboration 📝 Examples of work: • Strategic planning using OKRs • Annual and quarterly planning based on EOS methods • 360° Reviews of leadership teams • KPIs and metrics tracking systems and practices • Business plan development • Financial and revenue projections • Product/service roadmap design • Product/service launches and relaunches • Online course development • Market research projects • Marketing and sales strategies • Business owner coaching • Leadership coaching • Employee retention and culture building • Customer journey and customer experience • Client-facing deliverables • SOPs, documentation of systems and processes, diagramming, and process mapping • Team training and workshops • Project management and change management • CRM setup and implementation • Marketing content calendars My specialty is small and start-up businesses (under 150 people). I help businesses grow and scale, starting with the vision that drives it all. Educated in both classical business theory and modern practices, I bring a uniquely effective method to helping businesses find what works - really works - for them. When we partner together, I help your business to do more of what you're doing, and keep making an impact on your community. 🌐 My Focus Areas: Whether it's operations, business planning, growth and risk strategies, project management, company culture, team development, logistics systems, process improvement or leadership mindset, I help develop literacy and action plans to make your business stronger and a better place to work. 🏆 My Journey: Throughout my career, I've earned accolades for my success-first leadership approach and excellence in communications and relationship building. I firmly believe in leading by example, not just in my professional role but also in life. 📊 My Track Record: I've led cross-functional teams, streamlined operations, improved processes, reduced costs, and designed revenue forecasts. I've initiated, planned, executed, and managed projects and programs to successful completion, achieving results within budget and time constraints. 💡 What Makes Me Unique: My unique selling proposition is my ability to align multiple people and departments around common projects and resources while focusing on effective communication, risk evaluation, process optimization, and revenue forecasting. I'm a strong communicator with excellent interpersonal, planning, problem-solving, multitasking, and leadership skills. 🏭 My Work Experience: • Head of Operations (Skip, New York, NY): Restructured leadership, improved efficiencies and quality, and developed financial projections for growth and hiring needs. • Head of Project Management Office (Canopy Management, Austin, TX): Launched the Project Management Office, achieved operational needs, and standardized how projects are managed across multiple departments. • Director of Operations (Pourtastic Tastings LLC, Austin, TX): Elevated the business from a side gig to a thriving enterprise, achieving $1M in annual revenue for the first time. • Executive of Coaching Department (Charfen Institute, Austin, TX): Coached small business owners, set performance goals, and authored resources for entrepreneurs. • Financial Advisor, Head Exit Planner (Erben Associates, Austin, TX): Managed exit plans, financial and estate plans, insurance, investments, and growth and exit strategies for business owners. 🎯 My Mission: My mission is to empower entrepreneurs to go further, fostering a supportive and empowering workplace culture. I'm committed to achieving success not only in business but also in personal growth, financial security, and relationship building. 🌈 Let's Transform Together: Whether you're a startup looking to scale or an established business seeking operational excellence, I'm here to guide you. Let's embark on a transformative journey where your success knows no bounds. Together, we'll redefine what it means to thrive in business and in life. 📩 Contact Me: Feel free to reach out and discuss how we can work together to achieve your goals. 📜 Certifications: Project Management Professional (PMP) 🛠️ Technical Proficiencies: A versatile tech stack including Microsoft Office, G Suite, Slack, Hubspot, ClickFunnels, Notion, and more. Proficient in project management platforms like Monday, Teamwork, Base Camp, Jira, and more. 📚 Education: Major in Communications from the College of Charleston, Charleston, SC, 2004.

I help businesses get their operations out of people's heads and into systems that actually work — through SOPs, process maps, and workflow documentation that stick. My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don’t. I’m also currently engaged as a Business Analyst on a large-scale enterprise consulting project (details under NDA), leading discovery, risk and bottleneck analysis, process improvement, and user story development — so this isn’t just past experience, it’s live, current work. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis (Lucidchart) — Workflow audits with prioritized recommendations — Excel & Access dashboards, trackers, and databases — Cross-functional coordination and operational reporting I offer fixed-price catalog projects for SOPs, workflow audits, and operations starter packs — so you know exactly what you're getting before we start. I work fast, communicate clearly, and deliver things that get used. Based in Maine, available across US time zones. If that's what you need — let's talk.

You’ve got a story to tell, a message to share, a legacy to leave. And you don’t want just another freelancer. You want a partner. A guide. Someone who gets it. I’m that someone. For the past 10+ years, I’ve helped authors, thought leaders, coaches, and business owners get their books out of their heads and into the world with clarity, confidence, and purpose. Beautifully written, professionally packaged, and strategically launched. Whether you’re starting from a blank page, sitting on a messy draft, or ready to publish and promote, I meet you where you are and help you finish strong. What I Do ✔️ Ghostwriting & collaborative writing (memoirs, how-to, thought leadership) ✔️ Editing & formatting (developmental edits, line edits, clean interiors) ✔️ Book publishing setup (Amazon KDP, IngramSpark, wide distribution) ✔️ Author platform + book launch strategy (email, social, promo, pre-orders) ✔️ Ongoing book marketing (reviews, ads, PR & media) If you’re ready to finally finish and publish your book—and position it as a lead-generating, authority-building, legacy-leaving asset—I’ve got you. Why It Works I’ve been supporting authors, entrepreneurs, and creators for over 10 years. I'm a strategist at heart, but also a word nerd with a deep love for the creative process. Clients often say I give them clarity and confidence. They call me a “book midwife” because I don’t just do the work. I walk with you, encourage you, and bring your big ideas to life. What You Can Expect ✔️ Clear deliverables + realistic timelines ✔️ Strong communication throughout ✔️ Strategic thinking + creative excellence ✔️ A finished product that reflects your voice and sells Let’s Talk I believe your book should do more than just exist. It should connect, convert, and create opportunities for your readers and for you. If you’re finally ready to get your book done and selling (without the overwhelm), send me a message and let’s make it happen.