Hire the Best Troubleshooting Freelancers
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I fix the problems that stop you from working — Outlook not sending, Windows login loops, email sync failures, profile corruption, OneDrive issues, and Microsoft 365 account conflicts. If your system is stuck, slow, or refusing to cooperate, I get it back online fast. If you need something fixed today, I’m available for quick sessions and urgent troubleshooting. I specialize in: Outlook repair (send/receive failures, sync issues, OST/PST problems) Windows troubleshooting (profiles, login loops, updates, performance) Microsoft 365 issues (account conflicts, authentication, device access) Email configuration (IMAP, CalDAV/CardDAV, migrations, app passwords) Virtualization (Proxmox, Windows VMs, Ubuntu servers, snapshots, lab builds) My approach is simple: Clear diagnosis → fast fix → clean documentation → no surprises. I’ve built and repaired everything from Outlook/Yahoo CalDAV integrations to Proxmox virtualization stacks and Windows environments with sync, login, and profile issues. Whether you need a quick repair or a deeper technical fix, I bring senior‑level troubleshooting without the enterprise overhead.

Need an experienced IT Support Engineer who can quickly resolve Windows, Microsoft 365, Active Directory, VPN, networking, Linux servers and end-user issues? I have over 7 years of experience supporting enterprise environments, providing Tier 1-3 technical support for employees and business clients. I specialize in diagnosing and resolving technical issues efficiently while maintaining excellent customer satisfaction. I can help with: • Windows 10/11 and Linux administration • Microsoft 365 & Teams administration • Active Directory user management • VPN and remote connectivity troubleshooting • Hardware and software support • Password resets & account administration • Service Desk (ServiceNow, Jira, Zendesk, Freshservice, etc.) • Remote support using TeamViewer, AnyDesk, RDP • Documentation and knowledge base creation I pride myself on fast response times, excellent communication, and solving problems right the first time. Whether you need ongoing IT support or help resolving urgent technical issues, I'm ready to help.

I have 16 years experience in the IT industry. IT support and administration is what I do! I have helped hundreds of businesses with Helpdesk support to computer repair. Office 365 Cloud Reseller, Google Workspace Provider, Dropbox Partner, Social Media Management, email migration, and support. Computer troubleshooting and virus remediation. Experienced in Word Press website creation and hosting. Highly successful in keeping my customers happy and #1. Managed services for small businesses is my specialty. Your search for good communication and experience stops here! I can help:)

⏱️ I solve most problems in 1 hour or less 👍 Start with a free 15 min consultation 🧼 Meta Business Suite cleanup & troubleshooting 🔁 Facebook & Instagram account recovery 🚀 Meta Pixel and CAPI 👨🏻 About Me I have thousands of hours of in-platform troubleshooting and advertising experience. Through years of experience and research, I possess a master-level understanding of the Facebook ads algorithm, content compliance, and advertising policies. I am a Meta Badged Partner. I'm able to stay up-to-date on the latest changes because I spend 8 hours+ a day in the Meta Business Suite, Facebook, and Instagram helping clients troubleshoot and resolve issues. I understand how to navigate the algorithm and robots for ad approval, account restrictions, and advertising success. I have owned, operated, and successfully exited social media advertising agencies. Get consultation on proper agency/client account onboarding and management processes and SOPs. I leverage my certified knowledge and practical experience of hands-on keyboard work to consult with Clients on troubleshooting issues within Meta Business Suite, Facebook, and Instagram, including tools like Ads Manager, Events Manager, etc. I am an American Digital Nomad living in Portugal! 💻 All Services: 1️⃣ Meta Business Suite Cleanup: - Most projects take one hour per business. - Work is done via Zoom Screenshare, so you don't have to share passwords, and you learn how it works, so you can maintain what we built - Result is a Meta Business Portfolio that contains all necessary assets, like a Facebook page, ad account, Instagram account, Meta Pixel, product catalog, etc. - All assets will be properly connected so you can cross-post on Facebook and Instagram, run ads - Meta Pixel will be added to your website so you can measure the performance of ads that direct traffic to your website - Facebook and Instagram Shop setup for Shopify, Wordpress, or Squarespace so you can tag products in posts and run catalog ads in Ads Manager. 2️⃣ Meta Account Recovery: - Upwork Escrow Contract: payments are only made after the recovery is successful. - After the recovery, implement verifications and security features to prevent future issues. - We can start with a free 15-minute meeting to confirm the issue and discuss the process. - For permanent issues, such as disabled accounts or advertising restrictions, prices can range from $3,000 to $8,000+. - Getting a quote is free, and there is no pressure to proceed if the price is out of your budget. - I can recover lost or limited-access Facebook Pages and Meta Business Portfolios by writing a letter to Meta: $2,000 per asset - For issues related to 2FA lockouts or hacked personal accounts, I will teach you how to contact Meta support and what to say to resolve the issue yourself. -I am currently not able to recover: - Ad Restricted Business Portfolios - Ad Restricted Facebook Pages (after 180 days) 3️⃣ Meta Verified + free verifications: - Apply for Web Domain and Business Portfolio verifications (free backend green tick) to receive advertising benefits like an increased billing threshold, higher ad account creation limit, and more. - Free verifications make you eligible for Meta Verified (front-end blue tick mark) for your Business Facebook page and Instagram account, which provides benefits like impersonation protection, better SEO, and access to Meta support. 4️⃣ Advanced Security and Backup for Facebook, Instagram, and Business Accounts: - Implement advanced security features to protect personal and business accounts from hacking. These features include 2FA via app (recommended), SMS, or physical device. Implement backup login methods to prevent account lockouts and ensure uninterrupted access. Backup methods include recovery codes for 2FA accounts and adding backup full control users to the Business Portfolio. 5️⃣ E-commerce Advertising Consulting: - Most projects take one to three hours. We will start with a live audit of your ad account and tracking. We will review the campaign, ad set, and ad level settings in Ads Manager. We will spend most of our time reviewing audience targeting, creative, and business goals/strategy. This service is designed for new brands looking to learn the basics and maximize their budget or mature brands that want to improve performance and scale. 6️⃣ Agency Onboarding Flow Audit and Optimization: - I will audit your client onboarding/offboarding flow in Meta. We will begin by auditing your agency's Meta Business Portfolio to ensure it is properly set up and secure, providing a suitable environment for onboarding your clients. We will discuss the needs and requirements of your onboarding flow. I will train your team to implement a solution and document processes via 1-3 hours of Zoom calls.

✅ 10+ Years of Full-Time Experience ✅ 100+ 5-Star Reviews | 100% Job Success | Top-Rated Plus ✅ Fast, Reliable, U.S.-Based (EST) I’m Gerald Thornton — a full-time WordPress, WooCommerce, and full-stack developer with over a decade of experience building, securing, and optimizing complex websites. If your site is slow, buggy, vulnerable, or broken, I’ll fix it efficiently and make it fast, stable, and secure. My focus is long-term durability, performance, and clean engineering — not band-aid fixes. 🧭 What I Do Best 🔹 WordPress Development & Full-Stack Support Theme and plugin development, debugging, API integrations, database tuning, and server-side logic. I cover both front-end and back-end work so your entire stack runs smoothly. 🔹 WooCommerce Customization Payment gateways, shipping logic, memberships, bundles, checkout flows, dynamic pricing, and custom product functionality — fully tailored to your store. 🔹 Website Security & Hardening Security audits, malware cleanup, theme/plugin code review, hardening (firewalls, file permissions, salts, headers), and autoload/DB optimization. I specialize in cleaning compromised sites and preventing repeat incidents. 🔹 Speed Optimization (GTmetrix / PageSpeed Insights) Sub-1-second load times where possible using WP Rocket, caching layers, asset optimization, and server-level tuning. 🔹 Troubleshooting & Emergency Fixes If something breaks, I identify the root cause and resolve it quickly. I’ve recovered 40+ sites this year alone from outages, plugin conflicts, and performance failures. 🔹 Email & DNS Configuration Outlook 365, WP Mail SMTP, SPF/DKIM/DMARC, and dynamic DNS — ensuring reliable email delivery and better domain reputation. 🔹 Hosting & Migration WP Engine, Kinsta, cPanel/WHM, SiteGround, GoDaddy, DigitalOcean, and more. Secure moves with zero downtime. 🔹 Custom Plugin & Theme Development Lightweight, secure, and maintainable code — built to fit your exact needs without unnecessary bloat. 🧰 Tools & Stack Languages: PHP, JavaScript, jQuery, HTML, CSS, Bash Frameworks: WordPress, WooCommerce, ACF, Elementor Security: Malware cleanup, file audits, autoload cleanup, WP hardening, CSP, headers Optimization: WP Rocket, Cloudflare, Redis/Object Cache Hosting: WP Engine, Kinsta, cPanel/WHM, InMotion, DigitalOcean OS & IDE: Ubuntu 24.04 LTS, PhpStorm AI Tools: Claude code, ChatGPT ⚡ Why Clients Hire Me Fast turnaround and efficient communication Clear explanations without technical overwhelm Careful documentation and backups before every change A focus on stability, speed, and long-term maintainability A reliable partner who protects your site and strengthens your business A developer should move your project forward — not stand in its way. 💬 Ready to get started? Message me here on Upwork for: • Ongoing maintenance • Full-stack WordPress or WooCommerce development • Security auditing or malware cleanup • Speed improvement and debugging • Custom features or plugin development • Performance and architecture consulting Payments are handled securely through Upwork, and I’m available via Upwork messages, Zoom, or Slack — whatever works best for you.

I specialize in WordPress troubleshooting, technical cleanup, plugin conflicts, WooCommerce issues, hosting and DNS configuration, performance optimization, and ongoing maintenance. Many projects I take over involve problems that have built up over time, including broken functionality, failed updates, SEO issues, performance bottlenecks, or incomplete work left behind by a previous developer. My process is straightforward: investigate the issue, identify the root cause, implement the fix, and verify the problem is actually resolved, not just temporarily patched. Beyond WordPress, I also help with data cleanup, spreadsheet reconciliation, content updates, and practical automation and workflow support. Services include: • WordPress troubleshooting and repairs • Plugin and theme conflict resolution • WooCommerce support • Hosting, domain, email, and DNS configuration • Technical cleanup and performance optimization • SEO improvements and site structure updates • Mobile responsiveness fixes • Website migrations and staging-to-live deployments • Content updates and ongoing maintenance 100% Job Success and Top Rated. I focus on clear communication, practical solutions, and dependable follow-through, whether it's a one-time fix or ongoing support.