Hire the Best BPO Call Center Specialists
in the United States

Hi, I’m Michelle Johnson, Founder and CEO of Full Circle CX, where we specialize in providing exceptional call center support and virtual assistant services tailored to small and midsize businesses. With over a decade of experience in customer experience, healthcare administration, and operations, I’ve built and led high-performing contact centers— now including Full Circle CX. At Full Circle CX, we act as an extension of your business. Whether you need help with inbound/outbound calls, appointment scheduling, customer support, pre-certification processes, live chat, lead follow-ups, or admin tasks, our trained and US-based team is here to make your life easier—so you can focus on what you do best.

I am a dedicated Customer Service and Administrative Professional with over 3 years of experience as a Call Center Supervisor. I specialize in complaint resolution, dispatch coordination, and multi-channel support across phone, email, and chat. Known for my ability to manage high-pressure situations with professionalism and empathy, I consistently deliver efficient, customer-focused solutions while supporting team performance and operational goals. In my previous roles, I’ve: • Resolved billing disputes and service complaints with a 95% satisfaction rate. • Handled dispatch coordination for field technicians, ensuring efficient scheduling and real-time updates to customers. • Trained new agents on customer de-escalation techniques and CRM systems. • Managed confidential records, scheduled appointments, and performed accurate data entry using Microsoft Office Suite (Word, Excel, Outlook) and other admin tools. • Monitored calls for quality, professionalism and compliance. I’m confident that my exceptional communication skills, solution-oriented mindset, and ability to stay composed under pressure would make me a valuable asset to your team. I’m passionate about delivering high-quality service and ensuring every customer interaction ends with clarity and care.

I’m a bilingual (English–Spanish) professional with over eight years of experience in customer service, administrative support, and education across North and Central America. My background spans various industries, including telecommunications, e-commerce, real estate, and higher education, where I’ve built a strong reputation for reliability, empathy, and problem-solving. Throughout my career, I’ve supported international clients, managed administrative operations, and helped students and customers achieve their goals. I excel at multitasking, data organization, and creating efficient workflows, whether handling customer inquiries, managing office communications, or developing social media content. I bring a balance of professionalism, creativity, and cultural awareness to every role. Passionate about communication and organization, I’m driven by helping teams and clients succeed through clear processes, strong relationships, and exceptional service.

As someone who loves to learn and who chooses to be a life-long learner I have the ability to provide effective solutions about any subject. Proper research from reliable sources will always make a well written document. Having a diverse background as a business owner across various industries, I bring practical experience and insight. I specialize in creating search engine optimized content. We help you grow with SEO. All SEO from writing blogs to local SEO. My strong customer service background enhances my ability to understand and meet client needs. I believe in embracing AI as a tool, especially in writing and marketing. Embracing AI tools allows me to create more efficient, accurate, and innovative content strategies. I enjoy learning and adapting to change because it's essential for growth. My passion for staying updated with new technologies and trends ensures that my skills remain relevant and valuable in a constantly evolving market. AI will help you scale and grow if you are not afraid to use it or hire me to use it. I am highly autonomous, a fast learner, and committed to delivering quality work on time. I thrive as a freelancer, enjoying the flexibility and responsibility of being my own boss. I pride myself on honesty and transparency; if a task is beyond my current skill set or can't be learned swiftly, I will inform you upfront and not take on the job. Message me you have nothing to lose and a lot to gain!

I am a self-motivated, hardworking, and reliable professional with a strong focus on customer satisfaction. Throughout my career, I have consistently delivered high-quality services, improved organizational processes, managed teams, and performed effectively under pressure. My career spans several roles, providing me with a robust skill set in business operations, leadership, and customer service. I thrive in fast-paced environments, where my multitasking abilities, problem-solving skills, and commitment to excellence allow me to drive results and contribute to organizational success. Career Progression & Leadership: I started my career in the IT sector as an IT Officer, where I developed strong problem-solving skills, technical expertise, and the ability to handle complex tasks efficiently. This role allowed me to troubleshoot technical issues, provide support, and manage systems, laying the foundation for my success in subsequent roles. As I advanced to a Team Lead position, I took on greater responsibilities in managing daily operations, leading teams, and ensuring smooth workflow execution. I played an active role in mentoring and coaching team members, driving performance, and improving both individual and team outcomes. My leadership style is focused on collaboration, ensuring that each team member contributes their best while fostering a positive and productive work environment. Skills & Expertise: Customer Service Excellence: My experience in customer service has honed my ability to build and maintain strong customer relationships. I understand the importance of addressing customer needs promptly and effectively, ensuring satisfaction in every interaction. I have consistently demonstrated a deep commitment to resolving customer issues while maintaining a high standard of service. Sales Support: I have extensive experience in supporting sales teams by handling customer inquiries, managing follow-up actions, and ensuring smooth transitions from leads to conversions. My role in sales support has contributed directly to revenue growth by enhancing the overall sales process and improving customer interactions. Team Management: I have successfully managed teams, ensuring both high performance and morale. In my role as a Team Lead, I coached team members, facilitated communication, and helped identify and resolve issues. My leadership contributed to a cohesive work environment where goals were met and surpassed. I take pride in empowering teams to achieve their full potential through continuous learning and development. Multitasking & Time Management: In fast-paced work environments, I excel at managing multiple priorities simultaneously. I have the ability to stay focused and organized, even under tight deadlines. My strong time management skills ensure that tasks are completed efficiently and effectively, without sacrificing quality. Problem-Solving & Conflict Resolution: I am skilled at identifying challenges and devising practical solutions. Whether it’s resolving customer complaints, improving workflows, or addressing team conflicts, I approach each situation methodically. My ability to remain calm under pressure and resolve issues promptly has consistently led to successful outcomes. Communication & Interpersonal Skills: I understand the importance of clear, professional communication in building strong relationships with both clients and colleagues. My excellent communication skills ensure that information is shared efficiently, and problems are resolved swiftly. I actively listen to understand customer needs, providing clear and actionable solutions to improve the overall experience. Administration & Organization: I am highly organized and proficient in managing administrative tasks. My attention to detail and ability to manage schedules, track progress, and handle data entry ensures that no aspect of a project is overlooked. I use various software tools to streamline workflows and enhance operational efficiency, helping organizations maintain a smooth and well-organized environment.

Results driven Business Development and Sales professional with nearly 20 years of experience across B2B and B2C markets. I specialize in lead generation, appointment setting, client relationship management, and revenue growth. Over the years, I have worked with clients in the United States, Canada and Australia, gaining strong exposure to diverse markets and customer expectations. I am experienced in using tools such as Salesforce CRM, Slack, Intercom, and Zendesk to streamline communication and improve customer experience. I am a self starter who thrives in both independent and team oriented environments. Known for my proactive approach and problem-solving mindset, I quickly adapt to new processes and consistently deliver results. I am currently open to opportunities where I can contribute to business growth, optimize sales processes, and add long-term value.