Hire the Best Technical Support Specialists in Florida

Professional Headline Multilingual Customer Service & Technical Support | Zendesk & ChatGPT Expert Summary Hello! I'm a dedicated and results-driven Customer Service and Technical Support Specialist who masters chat, email, and ticket systems to provide fast and effective support. I speak English, French, Haitian Creole, and can assist in Spanish, making me a strong fit for businesses with diverse clients. I specialize in: - Resolving technical issues through clear troubleshooting - Delivering respectful, patient, and professional customer care - Using platforms like Zendesk and ChatGPT to handle even complex support requests I'm tech-savvy, reliable, and passionate about creating excellent customer experiences. Whether it's helping users fix app errors, reset passwords, or understand their accounts - I bring clarity and calm to every situation. Tools & Platforms I Use - Zendesk - ChatGPT & AI Tools - CRM & Help Desk Platforms Why Hire Me?

I can confidently say that I'm very skilled as a Voice Talent/Actor. Using my diction and strong enunciation skills, I deliver my lines audibly and clearly. I take pride in my work, and you can rely on me to complete my tasks on tim. EXPERIENCE: -Voice acting -Narration -Voice-overs -Audio recording, editing, formatting

Detail-oriented professional with excellent communication, interpersonal and creative, thinking skills. Aiming to leverage abilities to successfully fill the vacancy at any company. Frequently praised as hard-working by my peers, can be relied upon to help the company achieve its goals.

Most businesses don't have a tool problem. They have a systems problem. Deals fall through the cracks. The CRM is a mess nobody trusts. Work that should run automatically still depends on someone doing it manually. Revenue reporting tells you nothing useful. That's what I fix. I build the infrastructure underneath your revenue operation so it runs without you holding it together. I've been on the operator side — I sold my marketing firm in 2021 — so I'm not just thinking about what to build. I'm thinking about what it needs to do to actually move money. Who I work with: Founder-operators who've outgrown their current stack Ops and revenue leaders who need execution, not more headcount Companies with complexity that off-the-shelf software can't handle What I build: AI Agents & Automated Workflows — Custom AI agents and LLM integrations built around your actual revenue process. Lead qualification, client comms, document processing, follow-up systems. Process Automation & Ops Optimization — Make, n8n, Zapier, and custom API builds that cut manual work out of your revenue process entirely. I've delivered 90%+ reductions in process load. CRM Architecture & RevOps Infrastructure — Full builds across HubSpot, Salesforce, and Pipedrive. Pipelines, lifecycle automation, sequences, and reporting that matches how your team actually sells. Custom Software & System Integrations — When your stack hits its ceiling, I build past it. Python, FastAPI, React, PostgreSQL — portals, internal tools, AI-powered systems that plug into what you already use. Dashboards, Reporting & Data Cleanup — Real-time reporting that leadership can actually trust, plus the migrations, deduplication, and cleanup that make everything downstream reliable. Results, not promises: Rebuilt a consulting firm's entire ops with AI automation and a custom Python/React platform. They called it the single biggest operational improvement they'd made. 90% reduction in process time. Delivered clean CRM and sales infrastructure for a PE-backed property services firm ahead of acquisition. On time, zero data loss. How engagements work: Discovery first. Diagnose before prescribing. Full documentation so your team owns the system when we're done. Success is measured by what moves in your business, not a checklist. If you need real systems built right, let's talk.

With over 20 years of professional experience in virtual assistance and a keen focus on content strategy and research, I am adept at creating and implementing effective content plans that drive engagement and deliver results. My extensive background in administrative support, coupled with my expertise in digital content, makes me a valuable asset to any team seeking depth and precision in content management. Core Competencies: Content Strategy and Development: Expert in crafting detailed content strategies, performing market research, and developing content that resonates with target audiences. Research Proficiency: Skilled in internet research, data analysis, and leveraging AI and SEO tools like ChatGPT, VidIQ, TubeMagic, and AnswerThePublic to generate insightful content ideas and strategies. Advanced Organizational Skills: Proficient in using tools such as Airtable, Asana, Notion, and Monday.com for managing content schedules and ensuring timely execution of projects. Technical Skills: Office Suites: Microsoft Office (Word, Excel, PowerPoint), iWork (Pages, Numbers, Keynote) Google Suite: Highly proficient with Google Drive, Docs, Sheets, Slides, and Forms for collaboration and document management. CRM Tools: Experienced in using Salesforce to manage customer relationships and streamline communication processes. Project Management: Trello, Zapier Communication Tools: Zoom, Slack, Microsoft Teams, Outlook, Skype, Google Meet Content Management and SEO: Proficient with Hootsuite for social media scheduling and analytics; VidIQ for YouTube SEO enhancements. Creative and Design Tools: Proficient with Adobe Creative Cloud applications, Canva for quick professional graphics, OpusClips, and CapCut for advanced video editing. Writing and Editing Tools: Experienced in using Grammarly to ensure clarity, grammatical accuracy, and engaging content. AI Tools for Content and SEO: Skilled in utilizing AI tools such as Jasper AI for efficient content generation, Surfer SEO for optimized content strategy, and AnswerThePublic for enhanced research capabilities. Also: ChatGPT, VidIQ, InVideo, Pictory. In my current role, I manage a variety of technical and content-related projects, focusing on developing comprehensive research and data-driven strategies that enhance online presence and user engagement. My approach involves continuous learning and adapting to new tools and trends, ensuring that all content strategies are innovative and effective. Recent Achievements: Implemented a new content strategy using Airtable, which improved project tracking and increased content production by 30%. I am dedicated to enhancing productivity and efficiency, continually seeking ways to refine processes and deliver superior content strategies. Thank you for considering my profile. I look forward to the possibility of working together and bringing your content vision to life.

Bilingual Technical Partner and Customer Support Specialist with extensive experience in customer service and technical support, adept at troubleshooting complex hardware, software, and network issues. Proven track record in managing partner escalations and delivering high-quality support across multiple channels, including chat and email. Skilled in utilizing tools such as Salesforce, Zendesk, and Jira to enhance operational efficiency and customer satisfaction. Passionate about providing empathetic and professional communication, with a strong attention to detail and problem-solving abilities. Committed to continuous improvement and mentoring teams to maximize customer and partner satisfaction in a remote work environment.