Hire the Best Technical Support Specialists in Florida

Hello, My name is Frank, and I bring 15 years of IT experience spanning Help Desk, System Administration, project management and Cloud Managed / Professional Services. I’ve supported everything from end users to enterprise cloud environments, giving me a full-stack understanding of IT operations from the ground up. I started in Help Desk and worked my way into System Administration, Technical Project Panagement and Cloud Engineering, which allows me to troubleshoot efficiently, communicate clearly with users, and resolve complex technical issues with a practical, business-focused approach. Core IT & System Administration Expertise: * Tier 1–3 Help Desk support and advanced troubleshooting * Ticket management, SLA adherence, and escalation handling * Incident response and root cause analysis * Active Directory, DNS, DHCP, and Group Policy administration * Identity & access management (Okta, OneLogin, Azure Entra) * Windows & Linux server administration, patching, and backups * VDI administration and support * Endpoint management (Intune, Jamf) and security hardening * Network support: switches, routers, firewalls, and VPNs I’ve supported small businesses, enterprise environments, and government clients—handling everything from daily support operations to large-scale migrations and infrastructure projects. Cloud & Infrastructure (AWS): * Virtual Desktop deployment and management * EC2 management, Auto Scaling, and AMIs * VPC design, networking, and security controls * Infrastructure as Code (Terraform, CloudFormation) * IAM and least-privilege security design * Monitoring with CloudWatch, DataDog, and CloudTrail * AWS Organizations, Control Tower, and governance * Cost optimization strategies (RI, Savings Plans, tagging) In addition, I’ve led and contributed to migration projects, POCs, TCO analyses, and migration readiness assessments—ensuring projects are delivered on time and aligned with business goals. As a Scrum Master, I combine hands-on technical expertise with strong communication and client-facing skills, helping teams stay organized, responsive, and focused on delivering results. I specialize in keeping systems stable, secure, and scalable—while making IT feel seamless for the people who rely on it. Feel free to reach out—I’m happy to help.

I value work and place great emphasis on getting things done effectively and efficiently. I am seeking projects that will utilize my skills and abilities and also challenge me, improving my knowledge and experience. Below are a few of my top skills that I can assure will be an asset to employers. 1. Avid team player with proven skills developed in a challenging work environment highly dependent on a positive image for continuity and growth. 2. Great Communicator both written and oral, with a pleasant, robust personality and assertive. 3. Great organizational and time management skills and a high degree of flexibility to deal with unexpected challenges. 4. I am results oriented and creative; possess strong interpersonal and analytical skills and possess entrepreneurial leanings. 5.Skilled in providing excellent customer service and technical support, being able to patiently handle customers providing clarity and exceptional service at all times.

Professional Headline Multilingual Customer Service & Technical Support | Zendesk & ChatGPT Expert Summary Hello! I'm a dedicated and results-driven Customer Service and Technical Support Specialist who masters chat, email, and ticket systems to provide fast and effective support. I speak English, French, Haitian Creole, and can assist in Spanish, making me a strong fit for businesses with diverse clients. I specialize in: - Resolving technical issues through clear troubleshooting - Delivering respectful, patient, and professional customer care - Using platforms like Zendesk and ChatGPT to handle even complex support requests I'm tech-savvy, reliable, and passionate about creating excellent customer experiences. Whether it's helping users fix app errors, reset passwords, or understand their accounts - I bring clarity and calm to every situation. Tools & Platforms I Use - Zendesk - ChatGPT & AI Tools - CRM & Help Desk Platforms Why Hire Me?

I can confidently say that I'm very skilled as a Voice Talent/Actor. Using my diction and strong enunciation skills, I deliver my lines audibly and clearly. I take pride in my work, and you can rely on me to complete my tasks on tim. EXPERIENCE: -Voice acting -Narration -Voice-overs -Audio recording, editing, formatting

--- Are "technical support" agents wasting your time? Give me a shout!🗣️ Email authentication issues (DKIM,SPF,DMARC)📨DMARC analysis/audits📩DNS and domain general issues (DNS/nameserver changes, Redirects, 500 Errors)📧Google Workspace/Microsoft 365/Web Hosting support👨‍💻I do the needful Root-cause analysis, explained in a way that makes logical sense -- NO guesswork or speculation, no time wasted. -- Permanent solutions guaranteed (Trust the Science™) My goal is to provide exceptional support and expertise in order to help my clients and their businesses reach their goals. ------------------------------------------------------------------------------- I have helped organizations deploy/integrate a wide variety of cloud email services -- I can (and will) solve your obscure email, DNS, and hosting problems -- Professional experience includes (but certainly not limited to) the following👇 - Productivity Suites - 💼 Microsoft 365 (Defender/Exchange Online/Outlook) 📊 Google Workspace (Gmail/Google Domains/GCP) - Web Hosting and DNS - 🎛️ cPanel/WHM ⛅ Cloudflare 🌐 Bluehost 🌙 Dreamhost 🐝 Hostinger 💳 Namecheap 🔌 SiteGround 🐐 GoDaddy 🧱 Squarespace 🎇 Wix - Email Security and/or Automation - 🛡 Microsoft Defender 📦 AmazonSES 🎯 HubSpot 💠 Klaviyo 🔫 Mailgun 📩 SendGrid 🐵 MailChimp 🔍 Proofpoint 🎭 Mimecast 🥷 SpamAssassin 🦈 Barracuda

I am a well-rounded Business professional who was born and raised in Belize. I'm bilingual and have been a successful entrepreneur as well as customer service representative, technical support specialist and Executive Administrator. I currently specialize in Data Analytics and Corporate Financial Analytics. I can help you manage your database, analyze data to determine company KPI measures, run ad-hoc reports, and create beautiful data visualizations for easy interpretation. I enjoy working with new people and helping others succeed. Here is a bit about my skills and how I can help you make your business more data-driven and efficient: Analytical and results-oriented professional with a Bachelor of Business Administration in Finance and a Master of Business Administration candidate. * Possess basic knowledge of finance procedures with capability to drive out inefficiencies through data analysis and process improvement. * Effective Communication and Problem Solving: Superior communication, collaboration, and interpersonal skills along with ability to build long-lasting relationships with clients and internal / external parties. * Excellent problem solver with tactical vision and confirmed ability to identify root causes of problems and devise efficient solutions while multitasking in a fast-paced work environment.